Scalford Country House Hotel in Melton

Not open to public being used for illegal immigration

Countryside hotel with good customer service. Very old building with some outdated features. 2.5 star from me because the gym and games area are not in good shape and rooms need a lot of heat to become conducive

Irene Jones 5/5 6 days ago on Google Great staff. New owners and staff are really working very hard to repair the damage done to both the building and reputation by the previous owner. Restoring the building to its former glory and offering a lovely tranquil setting and delicious food from their new amazing in house chef that befits this beautiful historic building and grounds.

We arrived for a special meal after traveling from Leicester with 6 other members of our family to celebrate our wedding anniversary, as we had our wedding reception at Scalford Hall 15 years ago. Upon arrival, there was no one to be found apart from some maintenance staff. They informed us that there was no water so they were closed. There was no communication to inform us of this, and we emailed them multiple times after this to find out what went on, with no response whatsoever. What a horrendous way to treat your customers. Extremely disappointed.

Fantastic grounds, remote location. Not open for business at present.

My wedding was cancelled at 7 weeks notice with no communication whatsoever.

Not really a review in that we were booked in early October to attend a relatives wedding. Was really looking forward to our stay, smart hotel! This week we get a call to tell me our booking has been cancelled. When I ask why, I’m told the hotel is closed for the rest of the year as it has been contracted to the Home Office. When I queried this, the inference was that it may be used to accommodate migrants. Never going to consider booking this hotel again. I appreciate in these times the hotel probably needs the revenue, but I think customer service sucks as no alternatives were even suggested.

The hotel have beautiful scenery, friendly staff, their breakfast is good and the rooms and bed are big enough. The tent for wedding reception is perfect. I love the peace and quiet there.

Lovely place, comfy rooms, good food and staff very helpful and friendly

Staff are great,food was beautiful.thank you .

Sadly a bit dated and like a rabbit Warren through doors up and down stairs. Only a handful of patrons so first visit fully expecting a possible upgrade which didnt happen. Bar was totally under stocked with no draught beer only bottles. Breakfast was ok but just ok.

I understand that owners can charge for the area...but to have a high price you need to back it up with high standard...Hospitality..hygienic, clean bed's and bathroom and food top quality...with excellent quality and cooked well....hygiene is a massive issue for establishments and clean prep areas along with personal hygiene such as hand washing and hair in nets and no leaning over food...once hands are washed...the cook should not touch anything else...just the food and utilities...I think your pety and devastating to judge the swan Hotel and underpay...game players

Very friendly staff. Lovely country house which was ideal for our purposes. Dog friendly room on ground floor with quick access to the garden. Wet room type bathroom very useful for muddy paws. The person in the room next to us was noisy the night before and kept us awake coughing and snoring. The staff kindly changed our room for the second night and it was lovely and quiet. It is a lovely quiet place think we just were unlucky the first night.

This hotel is great, very authentic and beautiful landscape. Motorcycle friendly.

Loved this hotel food really great lovely friendly staff

Set in lovely grounds so nice for a mornings walk. Not to far from the local market town of Melton Mowbray.

First time staying here, I will go back, lots of history here...

Great place to stay. Very convenient for Rutland County stays

Perfect stay. Amazing room and fantastic staff. Safety measures all in place. Thank you for an amazing time 😊

Having stayed in similar places I wasn't sure what to expect, especially for the very reasonable price I paid, but I was not disappointed at all. The front of house welcome was both warm and very safety focused, the staff were all amazing, special mention to Mick the night manager who went out of his way to buy Melton Mowbray Pork pies for me when I mentioned that I wanted to take some back for the kids but wouldn't have time, absolutely above and beyond the call of duty. I was upgraded to the bridal suite which was nothing short of amazing, the refurbishment in all areas was well designed and never lost that feeling of being in a grand stately home. The bathroom and bath were huge and even had it's own TV. The breakfast was superb, locally sourced sausages and bacon to die for. All in all I could not recommend it highly enough, it's outstanding in every way and I cannot wait to return, thanks Amanda and team.

A charming place perfect for an idyllic holiday in a typical country hall

A beautiful place in a beautiful location but in dire need of some money being spent on the drive. 4WD owners need not worry though! Unfortunately, the weather wasn't very good during our visit for a family meal and the restaurant was empty. The food was excellent though but a 'small' serving was not. If you want small portions you have to ask for a child's sized meal. We will be going back there though in April for my Sister-in-Law's birthday but forewarned is forearmed re portion sizes!

This is a fantastic old place. It is great to go somewhere where all of the staff are so helpful and friendly.

Kind staff, great service, good food.

Nice hotel, welcoming staff, comfortable room, nice full English breakfast

Excellent meal - exceptional service - will book again

Great revamped hotel.. new owners. Was a shame I had a new bathroom being fitted in the room above me..OMG that's not cricket old boy

Rude people, room was hot. Avoid.

Absolutely amazing! Staff was super nice and polite, location is perfect for relaxing and also is having qute the interesting history. Probably one of the best and interesting places i 've ever been. Would highly recommend it and would like to say thank you to reception and management. Keep up the good work !

Wonderful hospitality, scrummy food and beautiful setting.

Absolutely beautiful place, we stayed in one of the suites, overlooking the beautiful countryside, the breakfast selection was brilliant, we where greeted by a wonderful hostess, she made myself and my partner feel so welcome, nothing was to much trouble. We also met the chef, she was absolutely wonderful, our dinner was delicious. I honestly can't say that I have stayed at a more peaceful and beautiful place. They are doing the place up at the moment so I would advise those writing negative reviews to be mindful of that. We stayed for two nights and on both evenings we where treated fantastically. I have stayed at a number of hotels, across the country as myself and my partner travel for business and pleasure. We will be returning with our children, and also to take a break from the hustle and bustle of city living. Thank you so much scalford Hotel. You where wonderful.

3.08.19 Spent £100 on a double room . Overall feel of hotel - tired warn..unfinished ...hallways needs a hoover ..unusual smell in the corridors. Room - less desirable than a travel lodge , room dull and uninspired. Old mismatched furniture. Room not cleaned properly. Hair on bathroom floor. Shower mat old and tired . We did not feel comfortable having a shower....so we didn't shower the morning we left. Breakfast ....mushrooms rubbery ..sausages looked undercooked . 5 out of 10. Staff -very friendly. Would not recommend..well maybe at 35 pp night this place would be completely acceptable. Edit.21.08.19 In response to your reply Amanda ...we were in room 212 ...27th of July.

Only stayed one night for bed and breakfast. Would highly recommend this hotel. Really good breakfast.

Wonderful staff, they were so patient with our large (rather disorganised) group! A delicious buffet lunch was quickly organised for us and they could not have been more helpful. Although it was a rather rambling place, it was easy to use and perfect for our 50 year reunion! We wish the new team every success. Big thanks to Amanda and Sara for their assistance.

Food good. Gin a bit overpriced.

We found the house and grounds beautiful and peaceful. Staff were friendly and very helpful. Chef was excellent and meals reasonably priced. Rooms/beds spacious quiet and comfortable. Very relaxing couple of days in a beautiful part of the country.

Place looks ok, but the rooms are dated and the shower was weak and the cubicle itself is not really made for taller people.

Great wedding venue...quite tricky to find though so have your satnavs prepared.

A nice hotel from the outside, helpful staff, but clearly in need of some attention. We had no hot water during our stay. Would also advise that any potential customers that have difficulty climbing stairs avoid, due to the lack of a lift..

Looking a bit tired but perfectly usable. Staff were friendly and helpful

Would not go again.had a family event there.never got what we arranged service was bad.food ok.desert came with strawberrys well they did not arrive.terrible .found the place cold and the toilets were dirty awful.

Poor all round. Bar had virtually no stock. No water in morning. Wedding I was at was badly let down. Guests clearing tables etc food cold, drinks not out, best man had to step in as master of ceremonies. Rooms not very clean. To be fair nice location and was given a full refund.

Lack of leadership, poor facilities, poor bar availability

Christmas lunch was a dreadful experience, no one responds when you complain. Don’t book this ! Worst Christmas ever.

Bit fawlty towers.. middle of the countryside.. friendly staff.. building looks impressive from the outside.. just ever so slightly .... "Basil!!!" on the inside!

My husband and I spent our first wedding anniversary Sunday lunch there it was pleasant the hotel itself was a bit tired and could do with a lick of paint also because it was a very hot day there was no fans on in the dining the staff were very pleasant

This lovely Edwardian building is ideal as a hotel, having hosted the rich and famous during its days as a hunting lodge. It is well known both King Edward VIII and Wallis Simpson were regular guests. The tree lined drive leads to both the hotel and the nearby care home of the same name. Though not aware at the time of my visit, I understand it has recently been rescued from administration. Very good news for the staff, who I found friendly and helpful, except, more later. A downside, there being no lift, so check your room location if you have a mobility issue. Our room was light and airey and overlooked the courtyard. The bathroom was not large, but certainly not claustrophobic. Toiletries were provided as too were complimentary tea/coffee. Plus a TV & free wifi. I attended with 46 other guests for a celebration dinner, which brings me to the brickbats. It was a relatively simple three course meal, no problem with starter or dessert. Both were tasty.The main was a let down, a piece of salmon placed on a very small serving of mashed potato, separated by one kale leaf. The staff only carrying two meals at a time, why no tray? They did not always serve from the correct side and often reached across the table, instead of walking round. The meal overall took far longer than it should have done. Breakfast was fixed rate of £10.00. If you enjoyed a full english with toast/coffee etc, perhaps a fare price. Not for a bowl of cereal plus drinks. There was no fresh fruit either, or choice of coffees, no latte etc or decaff. Definitely worth three stars, but with bit of extra effort would have been four.

Great hotel. Good rooms and a great breakfast

A bit old and unfortunately very noisy. Take earplugs with you 😉

Had afternoon tea here through Groupon. Was really lovely. The view was stunning and the food was really nice. Service was first class will definately be back!!

Great place great wedding and massive bed x

Good hotel. Comfy and well equiped

Absolutely rubbish. Complained to the manager but they weren't interested as they weregoing into administration. New owners did care either. Avoid at all costs.

Classic place — you feel like you’re staying at the local squire’s hall, located between two charming little villages and featuring mile-high ceilings above overstuffed leather club chairs and couches grouped around fireplaces (it was warm when we were there so no fires but we saw stacks of wood in a giant antique trunk). They’ve just undergone a management change and I gather we were some of the first to stay since the handover. The decor is eclectic — country hall with modern metropolitan touches in the rooms, like funky accent walls and pillows. Definitely ask about afternoon high tea — so fun.

Good place to hire for parties in the marquee. The actual place needs a bit of a upgrade. Toilets not great. Bit dated.

This is a great building but in desperate need of renovation. Also the food needs to be improved.

Room had a few small details needing sorted (done that day) staff friendly and helpful sometimes beyond usual scenery beautiful but unfortunately no licence so no bar or entertainment gym and games room both out of order. I went there on a coach tour and felt stranded on drivers day off as there was only a bus every 2 hours. Most of us had to get taxis to and from Melton Mowbray there was no indoor amenities at all as advertised on their Web sight which was very disappointing to the whole coach

Nice Hotel, interior is a bit tired looking. Food was very nice. No bar when I was there.

Nice, quiet hotel, set in the countryside with friendly staff and peaceful views from the windows

Been here many times because I love the place! What more can I say.

Good facilities, car park gets muddy when wet, will spoil you shoes and long dresses, avoid using sat navigation to get there as it uses B roads which will be single track through farms, use the A roads otherwise a good place to use

Nice hotel, big comfortable bed, clean bathroom, nice buffet breakfast. Smell of moist/damp in top floor corridor. Unfortunately gym and games room out of action for refurbishment

Great place for weddings , or just to get away for a couple of quiet relaxing days.

Weekend away with my partner, the Scalford is an old property which has a lot of history,our room was on the ground floor as we had taken our Jack Russell with us. The main bar has an open fire and serves food we had the fish n chips (between us) as the portions were quite big, not a complaint but a compliment and the food was lovely well worth the money. Our second night, we ate in the main restaurant from the a la carte menu, I thought the menu was pretentious to be honest it was fantastic, I would certainly be visiting again. All in all worth every penny, bearing in mind this is an old historic property which needs some tlc .

lovely friendly staff. make you feel special. few problems. how ever they was recifide straight away. my husband and myself appreciated the atmosphere. it's quite and this is what we needed. well worth a visit if you need 2 chill out 4 a few days. Thank you 2 all the staff that works at this friendly hotel x

You can see that new owners are making improvements i.e menu and food service much improved. Though hotel rooms need a lot of work - there are a few rooms that are fine, but the majority need a lot of work. Also need to sort out the fact you cant pay by card - cash only !

The staff are all friendly and helpful, especially Fernando the F&B manager. the place and rooms are dated but the food was exceptional. The chef has some fantastic and tasty ideas. it's a shame the dated decor and cleanliness doesnt match the food and service.

Food poor rooms dated no heating very poor

Breakfast was good but the whole hotel is cold, no gas for anything in the bar, no heating in the rooms, very limited choice on the menu. Not great is an understatement. It's a shame as I'm sure this hotel could be great with a little investment.

The Shining! No draught alcohol bottled beers insanely priced!, cash only no credit cards, mattress wayyyyyyy past it felt like sleeping in a Frank Spencer or Faulty Towers bed, Pillows should not creak when you rest your head on them!! room next door left TV on all night my TV kept turning itself off every 60 sec staff setting up for a wedding in the middle of the night making a racket (God help you if you actually want to get married in this Dump!) Found out that this place went into administration and it really should have stayed in administration staff didn't have a clue. Breakfast not so bad not brilliant but breakfast staff very pleasant. Just needs a kid on a tricycle some twins and a garden maze and this place would be entertaining.

Was disappointed with the service we received. Being a disabled person I had to leave my wheelchair in the car and use my sticks as the car park was unsuitable, and what disabled spaces there were had been taken by non disabled patrons. The room where we had our meal was very tight and the tables were compactly fitted next to each other, most certainly no room for a wheelchair or someone using sticks. On top of this the bar was constantly a queue which stretched around the room, to get a drink would take at least 30 minutes so our table ended up with tap water. Certainly wouldn't recommend.

Wow they went in to administration! Thank God we watched 4 in a bed before booking a function and were put off by Chris the owner not a very nice man. Proved that he hasn't a clue going under.

Such a beautiful house but the decor is just the same as bog standard chain Hotel. Why would you ever have rooms that are in such a bad state they do not match the beauty of the house.

Just watched four in a bed. What a snake Chris is too far up his own A**E

Not bad just not good very underwhelming unfortunately. The place and staff needed some tlc.

Very dated only one who steak available for 10 guests would not touch it again with a barge pole

Choice of beer pathetic. Food good but 80s throwback (small portions). Rooms adequate.

To get a drink tales forever more staff needed entertainment brilliant. I

This place is so so bad i would not recommend a stay here at all. I was so let down this is what i emailed to them after getting a email asking if i enjoyed my stay.....Thankyou for your email regarding my stay...i only wish that you put as mush effort into the issues i has on the night. Having to sit in my room with my partner eating a takeaway because your dinning service was so bad and unorganised was just not on. the shower in our room was nice and hot but we could not use it as the water did not drain away. The next morning we went for breakfast and that was just as bad. The food was horrible and tasteless and as for the staff they were just plain rude to me and my wife when i had to ask for a knife and fork and she asked for some orange juice i was spoken to like a child. this was supposed to be a nice romantic treat for my partner but was just a big let down right from the start. the stay with you was nothing like your web site makes Scalford Hall out to be. When i checked out i told the lady on the desk about our concerns and it was like it felt like the norm for her...no apology or any concern at all. If this was me i would have had the manager out and a full refund would have been given but after reading his replies to some reviews which i chose to ignore on the internet which all of them i might add was rated bad and people giving all bad reviews i am sure the management do not even care. I feel ripped off and let down and would have rather stayed at a Premier Inn as the service and food are so much better. I wont ever stay again and will also be leaving a review on google myself seen as no attempt was made to apologize or fix any issues we had. Very disappointed and made to feel like you have had my money so your not even bothered.

Lovely hotel, helpful staff. Food not as expected.....

It's a shame...cold marquee. .not enough heaters..people freezing...went for breakfast..massive que.bacon freezing..ended up having yoghurt and fruit...it was OK but I won't be bothering again. .

Food was ok at best. Orders had to be repeated and then duplicate servings were brought to the table. The hotel itself looks amazing and the staff were pleasant.

Cold shower and very slow draining water from shower tray. Beds nice ans soft room really clean.

Very beautiful setting. Lovely grounds and staff beyond compare, despite a problem with the waterworks the staff overcome this problem and made guests aware and worked around the problem in hand. Rooms were exceptionally tidy and although an old building it was full of history. Reception staff Amy and molly kept all guests very well informed. Waiting staff were very pleasant and professional Tuesday and Gen particularly helpful. Breakfast was an absolute delight made so memorable by Joyce who was always so bubbly first thing in the am. And a big thank you to Stephen the general manager who made our group very welcome indeed. Will definitely visit again 5 Star place, staff, dining and experience

Quality food and lovely building

Do not stay at this hotel. We arrived around 7.00 pm in the evening, checked in, and were then told they had a problem with the water but that it was being sorted out. We were told to open the taps when we went to the room to allow the air lock to clear. We did this but nothing happened - we could not wash or shower and could not even flush the toilet We were told the Manager was running round the rooms trying to sort out but when we went to reception he was filling in paperwork. He told us that they had tanked water but they had run out -.clearly they had forgotten to order it. We left!

Very good managment and staff, parking on site, nice rooms.

I spent two weeks at this place, first night, the room was worse than a prison cell, toilet dirty with excrement that hadn't been cleaned, the bathroom floor covering lifting and dirty, I complained and was told they had water issues that is why the toilet hadn't been cleaned,?? I was moved to another room, much better but not great! came to have my morning shower no water, apologies from the receptionist yet again, I toddled off to work, again no water that evening, again moved to another block and assured there was water, moved in to the new room accompanied by the receptionist who tried the shower, yep water, spent some hours doing home work until around 10 pm went for a shower NO WATER. I went to reception yet again listened to all sorts of explanations about water tankers and broken down pumps, again in the morning no shower, just managed to half flush the toilet. the third night we have water. I worked long hours during the week burning the midnight oil, snatching a bowl of cereal in the morning no time for cooked breakfast. My departure on the Monday I am looking forward to some bacon and eggs, came to order my breakfast and was told they had NO BACON!!! so disappointed I settled for poached egg on toast, when it came back the eggs were not cooked.. I gave up. One thing the staff are good at is apologising. I must admit the staff tried very hard. Management need a good shake.!! I must add the two nights I ate in the evening the chef was exhalent.

The Hotel has a beautiful exterior and the staff were very friendly when we arrived. However, upon check in we were told that the water was not drinkable due to a filtration problem, we were then put into a really tiny room with no bottled water, with a horrid smell and an electrical buzz which went on all night. At 1 am after realising this loud buzzing would not end we contacted the night porter. Dave (the night porter) saved this review getting a 1 star as he was really kind and very quick to switch our room. It turns out that this room had been complained about the night before and shouldn’t have been available for allocation. We were then put in a new double room. This new room was spacious and habitual by 2 people unlike our previous room (I am unsure why we were allocated to the other room in the first place). I wish that I could say we then had a great night’s sleep but the bed was uncomfortable and the walls so thin that I could hear our neighbour every time they turned over in bed. All in all, this place was not worth the £99 that they charged me (including breakfast). It is in dire need of a refurb and until then I think that everyone should just stay in a Premier Inn or a Holiday Inn express. Save yourself some money and a poor night’s sleep.

It was a lovely stay but inside is a bit dated. Restaurant had amazing food for dinner and breakfast. Would go again.

Staying one night before a wedding, no water in the hotel, had to leave the next morning and pay to check into another hotel to be able to shower before attending. Room did not look like pictures when booking, sink in the room and uncomfortable bed.

Went for afternoon tea. Was amazing

Basic room beautiful grounds bar staff very slow took 3 young girls to work out how use coffee machine when I asked for coffee at bar . Wrong drinks served in a twin room only towels toiletries for 1 person wouldnt revisit kettle tea coffee in room hidden in drawer though found by accident

Lovely venue and grounds. Plenty of parking spaces available. As it's out in the sticks, some of the roads to get there are a little tight.

Attended a wedding. Pavilion and lounge lovely. Great garden with seating. Pavilion toilets not good.

Went to a wedding. Good venue. Grand looking building

Really nice hotel in such a nice area hidden away from the stresses of the real world very relaxing environment would recommend to anybody

Went here with Mrs C for tea for 2 which consisted of a nice mixture of sandwiches, scones with clotted cream and jam, mixture of cakes as well as a trifle (this was a little bland) and lemon posset (unfortunately the spoon wouldn't fit in the little glass it was presented in!). Our waitress was very polite and helpful. Seemed a little shy/nervous but had no reason to be. The hotel could be spectacular. It has good grounds and plenty of space inside and out - but it felt a bit run down overall.

Nice place... Matress wasn't the best but a nice old building

Great service from the staff at Scalford Hall, we were staying there for a family wedding (at the hotel) and all the staff were really helpful.