Santinos in Sunderland

Love the food in this place, but the reason only giving 2 stars is because , as advertised they are supposed to be open for breakfast from 09.30, i have called three times now around 9.30/10 and never anything ready!! When you travel some distance and take time from your working day , you expect services to be available as advertised!!

Lovely afternoon meeting old friends & one special friend from Australia. This is a hidden gem but could be improved greatly and 'COULD BE A UNIQUE' place for Sunderland. Firstly they need to get the phone line working. Three of us had tried to get through to pre order food but phone line does not work. Two lovely happy girls on service but they were overworked and looked stressed, they need a pat on the back . Couple of jacket potato orders were missed from one order so it was an extra half hr wait. Then 2 sandwiches came out with wrong fillings then they ran out of bread so no more sandwiches could be ordered. Not the waiting staffs fault but they got the flack. Then we were told there was no white wine left. Such a shame as we loved the place but it needs these things addressing. would still recommend as we need some unusual attractions in our city. With a telephone system that works.

Excellent cafe, bar , gallery, and performance space

Attended a party here last night, Terrible service and drinks. The staff were miserable definitely no service with smiles in this place. I do agree with the last review, the staff need customer service training. Gin with a warm bottle of cheap lemonade for my first drink, Then I got a glass of Warm Prosecco (which I was advised by the staff that the party guests were drinking far to quick so can’t chill quick enough)🥴 Then I received a flat dreg from a different kind of Prosecco bottle which I had to send back. Then I noticed each round of the same drinks I was being charged different prices. When questioned I was told I should be lucky that I have been undercharged the previous time🥴 Good job this place is at the bottom end of the town so it was a 1 off visit, I’ll not have to visit again.

Ambience was nice, adequate heating and not noisy. Staff, friendly. Menu looked good. Food, not good. We go Thailand often and we know what authentic Thai food is. Miserable chicken satay. Lousy ribs. Luckily we didn't order more food. Did We enjoy our dinner? No. Will we return? No. My honest opinion.