Sainsbury's in South Bucks

I picked up my collection on 6th November and returned 4 items which were sub-standard. I was told by the staff member to leave them in the crate. I telephoned a few days later and was told it would take 5 days to process. Today 21st November the items still hadn't been refunded. I had to call again to be told the items had not been processed. Beware that shop-lifting can work in the opposite direction. If I hadn't checked, Sainsbury's would have stolen from me and gotten away with it. I am glad I took this photo as I trust nobody.

Shopping every easy in this store and never that busy even with the queuing system.

Access (car park) a bit tight but store is lovely.

Easy parking easy shopping nice atmosphere

It was really good here staff helpful and friendly it's a really nice shop

Shelves not very full. Some special offer items not available again

Staff friendly.. Can get everything you need.. No shortage of parking spaces..

Visits to store like this reminds me why I like shopping at Aldi.. Takes ages to pay... Slow service at the tills, self checkouts overcrowded and you can use trolley ones if shopping with the basket even if trolley checkouts are free

Bit hit miss on the stock when we go

Good size store. Clean and the isles are quite well stocked. Very tidy and a good ambient temperature. All the isles are well signed, bright clean and tidy

Well stocked and laid out store. Full of Halloween decorations and sweets. Starting to put their Christmas stock out too

It's Sainsbury's. You know what you get

Filthy, filthy store. Filthy toilets. My shoes were slippery on the ground because it was so filthy. Rubbish on the floor, everywhere. Slippery entrance, Asian parents dragging their children, what more to tell.

Just a normal sainsburys but the staff at this branch less polished than most and don't seem to proud of service levels or appearance of the store or themselves

Dear Sainsbury’s Customer Service, I am writing to express my extreme dissatisfaction with a recent experience at one of your stores, which has left me both frustrated and out of pocket due to your poorly worded coupon fine print. I visited your store with the sole intention of using a discount coupon, only to discover after making a purchase that the coupon terms were misleading. The fine print was far from clear, and as a result, I ended up purchasing alcohols that I neither needed nor wanted, at a far greater cost than anticipated. This situation is absolutely unacceptable, as the discount was the entire reason for my visit. Had the terms been clear, I would never have proceeded with such a purchase. I expect a brand like Sainsbury’s to be transparent and accurate in their promotions, but this experience has proven otherwise. Your unclear terms not only misled me but also caused me undue stress and financial inconvenience. I urge you to ensure that future coupons are worded properly to prevent such occurrences for other customers. I request an immediate review of compensation that may be possible for the unwanted purchase and expect a proper resolution to this matter, as I am sure you would agree that this situation should never have happened in the Looking forward to your prompt response and swift action. Yours sincerely, Umer Ahmed

Good shopping location with plenty of free parking.

Love Sainsbury's as cheaper than Tesco express

Go here for a miserable shopping experience. Far too many self serve machines with more red lights flashing than Amsterdam. Then when you think you can escape ypu have to scan the till receipt you just put away.

Helpful member of staff, item not sold in store showed me where I could buy through their app

Good layout well stocked, all on one level

Very nice since the refurb. Ample parking, great experience. Good prices, and quality when compared to ASDA. Now, with the Nectar prices, it's even better value! Fantastic staff, very helpful. My preferred shop now, better value than ASDA or Tesco.

I forgot my PIN number when paying for my Smart shop. I was waiting for my son to arrive to pay as once the shopping is loaded, it can’t be cancelled and then re-loaded. I was in a bit of a flap but Sandyha was just lovely. Helpful and friendly. I appreciated her understanding and friendly smile.

the shop very satisfied but very expensive

Sainsbury's always delivers , I am very rarely disappointed!

It's either this or the Tescos closer by. Both are just as good as each other with deals structured differently for members.

Huge supermarket. Found all I needed with help from a very helpful employee.

Bit expensive but have huge varieties

Well deserved 5 ⭐s... To a good medium-sized Sainsbury's, with all the various checkouts & amenities of any large store. They still have a good range of products from pens to peanuts, cantaloupes, to candles & beans to bath towels, etc... 😆. Friendly staff, as I find is the norm in the majority of the Sainsbury's stores (& petrol stations/delivery services) I've visited(/used) in the last few years.. not including Argos - that one's a different review altogether 😉. Sainsbury's could teach some of their competitors (mentioning no names 🤐), a thing or two about 'customer service' 🤔. Keep up the good work Sainsbury's 👌, you're almost 🆙 there with the lofty heights of Waitrose (who are almost impossible to beat!) 😊.

Good quality food, not the cheapest, but you pay for what you get.

Need to choose specific items.Compared with asda,lidl and tesco it's bit expensive.Nector card is a positive side . Parking is good

Poor quality and very limited choice. Won't be back

I shop every week at this store. Always have what I need. Prices are reasonable for most items.

Hardly any fresh produce, limited products prices not competitive With the likes of main Slough

Marginally better , however , for such a large branch, only two tills open , or serve yourself ...

Shop here weekly, nice staff, helpful. Find everything I need for my needs.

Forgot my nectar card and although I can log in to my sainsbury app and this is attached I could not get the Information to use in store. Staff said nothing they could do, quite disappointed as I would have wanted to get nectar prices. Decided to use an alternative supermarket so they lost out on a significant weekly shop, I'm pretty sure they won't care but I will not forget.

Had a great little stop off here and grabbed myself some good bargains.

Easy access, good choice and relatively priced

Lots space.easy to shop around.

Very practical and efficient I love this ombre because it is so big it has lots of variety

First time at this Sainsbury's so didnt know where anything was. I asked the security guy where the coffee shop was and he ignored me!. Asked again and he grumpily pointed his finger in the direction of it. Shop was typical of the usual Sainsbury's but they need better customer care for sure.

Left a barely audible message saying delivery order cancelled. Called central Customer Service to be cut off 3 times without speaking to anyone. When I called the Taplow store the same thing happened. This order is for a vulnerable person so not impressed with the lack of access to discuss when the order can be delivered

Nice clean some staff pleasant, others are just there to do the job and that's it, not really into customer service, shame really But all good 👍

SL15 Saturday morning against problems with my order. I can’t complaining can’t contact them. I have hearing loss and tinnitus. We are disabilities. I sent many time replay email but I got back postmaster it’s not email address no correct Customerservices but we got duck the heart and leave there was green smell all the bag strove to bin sent pictures but I got back reply email postmaster email. It is completely outrageous and discriminatory that such a large company does not have an easily accessible e-mail or Tex message & WhatsApp application where you can send photos and communicate in writing. I found the Facebook page and thought I wouldn't post the pictures of green liver and green heart there. Why can't the email sent after the invoice include the contact information and the reply email if something is missing or the entire product is smelly and dirty? Not first time!!!! Absolutely discrimination for people leaving with hearing issues

Great place to buy groceries and plenty of fresh fruits

Haven't been here for a while, but very impressed. Good clothing range & prices. Argos collection point very useful Clean, clear shopping experience.

Car parking squeezed in . Space out your car parking ! american car park massive Shopping okay ...

Great range of produce, had until recently been shopping at Tesco and Asda but found their ranges inconsistent. Sainsbury offered a welcome change.

Better than the local store across the road. And there's a timpsons shoe shop on the premises.

Worst place for Uber pick ups. Longer waiting times for drivers. Staff are not allocated or they don’t have a clue.

We do often our shopping here. Always nice and helpful stuff. They usually have everything we need

Lovely staff. Shame about the self-service checkouts that are taking over the store. They don’t work, are dehumanising and ruin the shopping experience. Prices are up and yet customers are now expected to do the check out work too. What next, stacking the shelves? And it’s proven that self-checkouts increase theft, so why is Sainsbury intent on reducing staff hours and continuing with their implementation? Disgraceful.

Quick place to shop using the nectar card and there fast checkout system. The Nectar card has some very good prices and good bonus points as well. Today I used £20.00 of Nectar points to pay for the goods I purchased. A good bit was due to me taking advantage of using the app to buy petrol at Esso stations. I got most of the things I wanted although one or two were out of stock Went today and got everything I wanted.

Really great Sainsbury's. Can't fault this store. Great selection of food and some friendly faces there too. Spot on!

Shopping experience is ok. Store is tired, and often untidy. I really would wish that they would water their plants. Most of their plants are dying. They NEVER water the pot plant trays. The pots are always dying, especially in the summer. As a plant lover, it is heart-breaking. Their flower displays are usually very good - shame they can't manage the potted plants!

Parking is still very good. Nice and quiet today but slow paying process

Quick if you use the smartshop.

Good range of branded and own brand goods. Fruit & veg stock isn't as varied as Tesco and no fresh fish or butchery. Nectar points and shopping by scanner are a bonus. Given up on Sainsbury as Tesco have much better selection across all items and cheaper than Sainsbury

Sainsbury has I need never liked tesco

Good selections on all foods and drinks

I was taken here by friends and it isn't normally a place I would go as it is quite far from where I live. My impression of it is that it is a well stocked and we'll laid out garden centre but my main purpose there was for lunch. I had a ham and cheese panini with a delicious cappuccino. The staff are friendly and helpful and the reasonably priced and varied menu would entice me to go there again. Premises very clean and attractive so unsurprisingly it is very popular 👌

Quick response from helping staff

Great selection. Lacks on good service especially when compared to the nearby Tesco

I called Sainsburys on the phone to check an item in stock. The person who answered the phone was very professional. Very helpful. Went over to the item and talked me through what they had as options. They didn’t have what I was looking for, but I have to say his, Customer Service was absolutely on point. I didn’t take his name but I would like to say thank you and the call was today the 30th of January around eight 8 o’clock in the evening. .

Easy parking plenty of disabled spaces ,near to entrance . Plenty of smaller trolleys wide Isles . No carts or piles of boxed left in the Isles staff are knowable when i ask where do I find such and such . And actually take me to the Isle and not just point . Staff on tills actual look up at you not just do the job an automatic mode . All together worth a trip out

Great Smaller Sainsbury's. Nice friendly staff 😊.

Loose Tomatoes are better price in Sainsbury. Sainsbury Organic ketchup, vegan mayonnaise options are available well! Varieties of coffee, tea options available

Nothing special, just an average medium sized supermarket

Clean and some staff are very friendly. It's the car park that needs cleaning and what a night mare parking on Friday otherwise all good .

New Security systems are pointless and time wasting

Very busy but as expected lead up to 🎄

Loved to shop there, everything you need you can find there, at good prices. Definitely shop there again.

Visited on a Saturday morning. Not too crowded. Well-stocked. Clean and tidy. Wide variety available. Modest selection of homeware and some clothing too.

It's a shame that the RBWM run car park is unreliable with the payment machines. You can also place bets on 1 of the following not to be working - Lifts/Travellator/Toilets just let's it down.

lots of parking and good access. Argos handy and good staff

Don't regularly shop at Sainsbury's as deals on food seem to be a lot better at Tescos or Asda, however I have stopped at this branch when I'm in desperate need of something. The actual store is a bit dingy. Don't think any money has been put into it for a while. The car park is spacious and I love that there are lots of family spaces available. I generally find a family space even on busy days. The supermarket serves its purpose but I wouldn't go out of my way to shop here. Self service needs to be looked at again and possibly changed. The area is too small and you're constantly knocking into others in the area. Even worse when I have the pram with me! And why on Earth, do you have to scan your receipt to get out?!? It creates a queue in an already jam packed area! It's a completely pointless system unless it's installed at the main doors, as most shoplifters would probably just go back out through the front entrance or through the Starbucks. Please just consider removing it altogether as it completely puts me off using the self service area, which will put more pressure on your till staff!

Nice large store. There are plenty of items available to buy. The staff are helpful and friendly. I am not a regular visitor to the store and found it very good.

Absolutely beyond the pits ! NOT ONE TILL open and all full trolley shops being done on the self service ! Then proceeeded to be abused by other customers who rightly were annoyed because the queue was now super long ! Seriously it’s easy to see how Sainsbury’s has absolutely lost its status ,woeful and beyond appalling! The lad on the customer service desk was lovely he’s been there years and in all honesty he should be the manager not the 12yr old I spoke to !

They now insist that you scan your receipt to leave. It’s bad enough that they make you scan your own shopping (there are never enough tills open) but they now imply that you are trying to steal after you have done their work for them. Tesco still work in a way that suggests they don’t think all their customers are theives.

Mens toilets blocked 2 days in a row and disabled toilets out of order... disappointing

Well stocked ßupermarket with many good value items with a good quality

Really gone down hill. Gutted they replaced the fish and deli with an outside sushi bar?!. Clearly profit is more important than pleasing customers. Unethical 'shelf filling' rampant.. n.b. when item out of stock, they put similar items in the space, regardless of whether organic etc.. really marks me off.

Everything about this store is great, staff, products, service, parking, cleanliness

Not bad for a sainsburys , argos seems to not have much stock of anything and there is a Starbucks there for eat in

standard large Sainsburys with good sized car park. has a mini Argos at the back on the left. also has a timpson outlet in a hut in the car park.

Hát venni nem tudtunk semmit mert nem volt, azért kedvesek voltak sok minden jó van azért

Every time we wanted they weren't in stocks a about 4 of them not good,,

Purchased from Argos based inside the store. Fab-u-lous service, ordered 10am delivered into the store by 4pm. Quick and easy. 🌟🌟🌟🌟🌟

Loads of parking at 10. Not busy until I was leaving. Everything stocked well.

Ok if you go in but if you have delivery half the food is nit with the order

I made the mistake of ordering online, they offered different products without my approval and they deducted extra money from my account as a price difference without my approval.

Something has happened at this branch. Maybe a new manager? Go hunt a trolley around the car park. They move everything all the time, presumably because they think we’ll buy more if you send us on a different route. Either self checkout or aisle, you’re there for ages more than before. Everyone in the queue talks about it. Price manipulation is appalling, nectar is a waste of time and does not save you money. And the mince is now some vacuum packed paste!! I dread going.

Good big car park with trolley parking good wide isle's friendly helpful staff good selection and prices.

Went there today for a change as I normally go to Tesco down the road , terrible experience. Not enough tills open even to though it was really busy , had to queue for 20 minutes to pay . Won’t be returning

Easy shopping, helpful assistants

Very helpful and great attitude

Dreadful experience 1 person(not her fault) running self service so many flashing red lights waited 15 mins to get out. Hopeless place 😞

Very large Sainsbury's including hot food and sushi, plus a Starbucks. What more could you want.

Generally hassle free shopping and I find only the odd thing I can't get

Very Dull store ,! All the staff miserable , not surprised .