Royal Garden Hotel in Kensington and Chelsea

Concierge gets paid by theiving taxis, despite cabs waiting on rank for awhile.

Well what a fantastic hotel and all the staff were very friendly and helpful Well done team 👏

Really good location, and rooms are cosy and clear. Perfect hotel to choose if you travel to London. Especially the great staff and thanks to Pramik who helped us arrange everything and make the experience much better.

The rooms and location are excellent , however the service at the Origin is really bad. Been waiting 40 min just for the afternoon tea.

Great location, lovely staff and comfy rooms made this stay a total win for me.

The most beautiful hotel I stayed in in London, but the deposit was not returned. I want to return the deposit.

The hotel is excellent, quiet and comfortable The service is good and helpful Worth a visit

Shockingly bad food in the popular restaurant on the tenth floor. Expensive, and simply not good enough.

Great room, very reasonably priced for the location. Breakfast also good

I recently stayed at Royal Garden Hotel in London, and overall, my experience was quite positive. The hotel was exceptionally clean, and the staff were incredibly friendly and accommodating. My room was beautiful, with a stunning view, which made my stay even more enjoyable. However, the worst part of my stay was the loss of my second phone, which I use for work. I had placed it in the safety deposit box, but when I checked out, I couldn’t find it there. I searched every part of the room but had no luck finding it. This was extremely frustrating and disappointing. While the hotel offers a great experience in terms of cleanliness, service, and ambiance, this unfortunate incident left a negative impact on my stay.

The hotel has two problems. The first problem is insulation, and the entire second floor smells like cooking and washing. Your clothes all smell of onions. It is best to stay away from the first three floors. The second problem is that the bed is frankly extremely uncomfortable As for the service, they are very excellent, frankly, and the location is good

Very nice experience, the staff members are so kind and gentle & the room are clean and comfy the location is perfect to explore the city .

Lovely hotel. Amazing views of London. Clean and well presented.

Impeccable service, we had booked the car park before hand and our car wouldn’t fit. Panic hit! The concierge arranged for valet parking and we were checked in and given our room keys two hours early! They had arranged an amazing surprise for our daughters 7th birthday of balloons in the room two teddy bears and a chocolate cake! With a lovey gift for us of a bottle of champagne.We have stayed at many hotels but the attention to service here has never been matched. Great room on the 10th floor with a beautiful view, cleaned and presented to perfection

The best worker there I met is Vyan she is the most caring person I ever met between all other hotels this one is the one for family and High class stays luxury and professional goes on here love vyan the queen of the hotel

The hotel has excellent location, cleanliness and staff.

Clean and Big Room , Great location , Friendly Staff

Very nice hotel with beautiful view Staff is very professional. Many thanks to Yasmina ,Lyan and whole reception team for welcoming me in a beautiful way . I will visit soon ❤️❤️

It was good, and in Paris, I think it was in the middle of the city, and from this point of view, it was accessible by walking to the main and scenic streets.

Exceptional Stay Great People Thanks to staff MOIEZ .

I had the pleasure of meeting Vyan during my stay at The Royal Garden, and I was truly impressed by their professionalism and warmth. Vyan made my experience unforgettable, showing a level of commitment and good energy that made me feel like I was part of something special!! I would like to extend my sincere thanks to Mohammed at the front desk for making my check-in process so smooth and welcoming. I highly recommend The Royal Garden for anyone seeking a blend of comfort, elegance, and excellent service.

Do not stay here. They criminally double charged me, admitted to it and still are holding my money. After staying there they charged me for all room charges which is perfectly normal!…but then a week later they charged me AGAIN and had no excuse other than “yeah we like to do that sometimes” and they are still holding on to the double charge even though they confirmed they received the payment in full the first time. The woman I spoke to try and clarify what was happening was very rude. So now legal is taking a look into this and many others that this location has been double charging. Also, their site says they have a spa which is a lie. They do not and when we brought it up to them the staff very rudely said “our site doesn’t say that” so we showed it to them and they responded by saying “oh well whatever”. False advertising and double charges is the truth behind this location.

What a wonderful welcome from Moiez. This place has an amazing breakfast, friendly staff, and is very nice and comfortable.

Very convenient location, with great views over Kensington Gardens. Lots of bars, restaurants, shops, and museums within easy reach. RGH has a fantastic Chinese restaurant on the top floor; min jiang is one of the best restaurants in London. The dining experience is smart but friendly in an elegant environment, which isn't oppressive.

Really lovely hotel. Fantastic room overlooking Kensington Palace Gardens. Staff were helpful from check; with Moiez, to check out. Highly recommended.

We had an absolutely delightful stay at the Royal Garden Hotel, enhanced by a truly royal view over Kensington Gardens. The location is perfect, offering both serenity and easy access to London’s main attractions. A heartfelt thank you to the hotel team for their impeccable and attentive service. Our special request was fulfilled with great professionalism, making our stay even more unforgettable. Every detail was carefully arranged, allowing us to fully enjoy this special occasion. If you are looking for a luxurious and refined experience, with outstanding service and a breathtaking setting, I highly recommend the Royal Garden Hotel. We will certainly be returning!

Thank you Jessica for the best service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Coopering the service before 2020 and now the level of service went down. We safer with the A/C up to last day. The room next door were very noisy we complained however they still same. Bad experience will not repeat this again. Bad communication

The service was outstanding,and the staff was friendly and highly qualified. I will go back.

the hotel is very nice the room is clean and the staff is helpful and the location is perfect I will come back again as soon as possible.

Sir Moiez has the best service in the royal garden hotel

Loved my stay, thank you very much

I did not live there. I only took coffee from their lobby. It was delicious, the sweets were delicious, the prices were reasonable, and the service was fast.

The employees were very helpful. The hotel was very clean. Mr. Moiez and a young blonde gentleman at the reception were very helpful. Thank you very much.

One of the best hotels, and I thank the receptionist MOIEZ for the attention

The hotel service is very good, the staffs are very nice and helpful. Specially Henry and Ana, they really impressed me.

We only stayed overnight to see a show, but what an amazing hotel. The staff were so helpful. The room was very clean with all facilities. The breakfast had lots of choices, & delicious. I would definitely stay again, & highly recommend it to friends. Thank you to all the amazing staff! 😃

I stayed there on January 14-17 at a price of 828 pounds for a Garden deluxe room with a 150 pound refundable guarantee on the card. The room is a good size, the bathroom is without a bidet. The staff and service are excellent 🙏🏻 The hotel is clean and quiet, and the garden view opens the mind😍 They offer breakfast in the rooms, but I did not try it because most of the options are not halal.

The hotel is excellent and its location is close to services and tourist attractions in London.

I highly recommend Pranick for his outstanding hospitality and service. The staff is exceptionally kind, and the location is excellent.

Very good hotel, my go to hotel in London The rooms have been modernized and i really like it A special thanks to Mr. Parnik for his excellent service he was very helpful and welcoming making our experience even more hospitable! Thank you!

I really like the petiole around and the way they treat their guest professions and kind ..would surly love to stay here n mr.Alvaro..Pranik..Munish…Viviana…Andrea ….Ivan …have always been helpful..

Amazing. that's all I can say food is great room service is amazing beds are 10/10 lovely definitely stay here

It was an amazing night Looking forward come back and enjoy Most beautiful environment again

Very busy and waited a good time to check-in however it’s Christmas time. The staff was pleasant and very accommodating.

This is our second time staying at this hotel, and we booked the same room (Garden Deluxe Twin Room, Booking No: 20418544). However, this time, the room had a very unpleasant odor. I informed the receptionist, and they promised to send someone to check the room. Four hours later, the issue was still unresolved. I couldn’t open the window to ventilate the room because it was secured with screws and silicone. When I asked them to unlock it, they refused, claiming it might fall on the guests below. Staying in a smelly and unsafe room is unacceptable, especially at a 5-star hotel. I requested a room change, but they said they could only transfer me the next morning. After arriving tired from the airport, I ended up staying in the room until midnight without a solution. Frustrated, I had to check out and search for another place to sleep at such a late hour. To make matters worse, when I informed them that I no longer wished to stay and accept the smelly room, they refused to send a porter to help with my luggage. We had to carry our bags ourselves. Additionally, when I raised my concerns with their sales representative—the same person who reserved the room for me—he dismissively said, “You’re not the only guest complaining about the smell.” Also, I am still waiting for my refund. I hope the hotel can do the process quickly.

We had an amazing anniversary celebration at the Royal Garden Hotel and it was such an beautiful experience. The staff were super kind and helpful, everyone was very welcoming and friendly. On arrival we were welcomed with a bottle of champagne, flowers and a little cake to wish us happy anniversary which made our stay extra special. We had a beautiful room with the most stunning view of Kensington gardens. ! It was spacious and luxurious. The location was perfect and there is so much to do around. We also had dinner at their restaurant Origin Kensington which was absolutely incredible, the food was delicious and to a high standard and the atmosphere was lovely and festive. I would 100% recommend this hotel and we can’t wait to go back there! Thanks for an amazing experience. 5* !

Arrived super early after a long international flight and Pramik really tried hard to accommodate early check in. He even came over personally to the restaurant where we were waiting to hand us our keys! Now that’s service!!!!

I booked a room for parents here for 5 nights. My parents were a bit unwell at the time so it was very important they were looked after and didn’t regret their visit to London. Initially there was big confusion with the type of room we had booked, which later was put down to a new staff member. Later after 2 days the situation was rectified. The front desk staff particularly a polish man I can’t recall his name really helped to make this a memorable stay for my parents. They were truly looked after all the time. I loved it, I feel like they understood me and did exactly what I asked for after the initial hiccup. They even booked tables for breakfast because my parents were unable to queue.. The level of customer service and views are the two factors that really stand this hotel out in London.

I booked November 28th and we will see the situation

I recently had the pleasure of staying at the Royal Garden Hotel in a Royal Deluxe Studio, and I must say it was an exceptional experience. The room was spacious, elegantly decorated, and impeccably clean, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep.
A special shoutout to Ana Bacci, who provided outstanding service throughout my stay. She was attentive, professional, and made sure every aspect of my experience was perfect. Her warm and welcoming demeanor truly made me feel at home.
Overall, I highly recommend the Royal Garden Hotel for anyone seeking a luxurious and comfortable stay. I'll certainly be returning for future visits!

I don't know if our window was broken or what but it was so loud in our room, we could hear every conversation on the street and all the drunks in the middle of the night. Hotel was clean and pretty. The doorman was friendly and helpful. The park and palace were so beautiful and the best part of the stay

I have been to London twice now, only staying at the Royal Garden Hotel for both experiences. I absolutely adore Kensington and Knightsbridge, and when i return to London in the future, I will never want to stay anywhere else! The people are lovely and cater to your every need, and are very helpful in suggestions for dinner and things to do!

The hotel's location is very good and services are close by

Whoever decided on the paint scheme for the rear restaurant, don't know what planet they were on, I think it's terracotta. The lounge area needs to be warmer, needs to have more enclosures with more comfortable seating arrangement. The car park is horrific and the gym is terrible. Other than that, it's okay.

great location. rooms are large and well appointed. mine had a raised floor feel that made the room interesting and feel bigger. the gym is a bit tired. breakfast was great, with a few SE asian dishes including the bi kut teh (pork rib soup) was a nice touch.

Location good near market ,metro &park

The hotel is comfortable enough to give it more than five stars Service, staff and location of the hotel 👍🏻👍🏻👍🏻 I recommend it ⭐️⭐️⭐️⭐️⭐️

First of all as a guest and any hotel wants to be treated fairly as any other guests they asked me for a deposit for 500 pounds in cash for five nights why they took from my friend only 100 pound deposit and the confusion happen even in the checkout they gave me let out till 1 pm why did they give him till 3 !! I was very, very disappointed .

One day vacation with kids, simply amazing.

This hotel is like a dream, super comfy and clean

Friendly staff, excellent coffee and dessert.

Disappointing Experience: Unprofessional Staff and Poor Facilities My recent stay at [Hotel Name] was unfortunately marred by several disappointing aspects. Firstly, I found the behaviour of the staff to be unprofessional and very rude, particularly towards foreigners. As an international guest, I expected to be treated with respect and courtesy, but instead, I encountered hostility. Furthermore, the manager's demeanor was also unacceptable. Their lack of professionalism and poor manners only exacerbated the negative experience. Additionally, the parking space at the hotel was subpar. It was cramped and poorly maintained, making it difficult to maneuver vehicles safely. Also area too busy and ruff, Overall, I am deeply disappointed by the lack of hospitality and the overall standard of service at [Hotel Name]. I hope this feedback serves as an opportunity for improvement so that future guests can enjoy a more positive experience. will never book them or not recommend at all.

Great hotel in a lovely setting. Perfect for an overnight stop. Staff were first class in their attention to detail and friendliness. Room was upgraded on arrival. We felt very welcome in this hotel. Lovely views of the park from the bedroom.

Understated lodging with efficiency and comfort, excellent bathroom with luxury shower, incredible towels, nice bedsheets, marginal carpet and mini seating!

Went for a well catered conference did not stay in a room

One of the best hotels and best staff Very friendly and helpful The only problem that they don’t have much HALAL options on breakfast although they have a lot of arab and Muslim guests, i think it should be considered as this might affect our decision for the next stay Otherwise the room was well maintained and the welcoming desk was amazing

Typical 4 star but with amazing views

We stayed as 3 people, my wife and son, 5 days ago. It was better than my expectations. The employees are friendly and helpful. I liked the breakfast very much. It is said to be either open buffet or a la carte. The varieties were quite sufficient. But I liked the location the most. The breakfast room is right next to Hydepark. The view is superb. Our room was facing the street, not the park. However, the street view and silence were very good. The upper floor of the hotel was great. There is a Chinese restaurant. We went there without knowing much, we were very pleased. I added the hotel to my list. I will choose the same hotel again when I come next time.

Went for a Sunday lunch. Lovely setting. Warm, friendly service all round. Went as a couple and had a starter each and roast beef for main. Beef was delicious.

The Royal Garden Hotel is the perfect place to stay! Excellent service, cozy rooms, magnificent city views, delicious food, and a great location. I had a wonderful time at this hotel and can confidently recommend it to all travelers. Five stars without a doubt!

Tonight we went up to the Piano bar, it was a surprise how quiet it was as the barmen who were great especially Nathan, who made some fantastic cocktails for us. Along with Zack and Alex who were a treat and great company me and my friend will definitely come back.

It's really good to spend here during vacation

Right on Kensington Palace Gardens walking distance of the Albert memorial and Albert Hall... Hotel was excellent stay ...

It is a very convenient hotel, there is a bus stop right in front of it, there is underground 3 minutes away. close to the centre. Since it is on the edge of Hyde Park, there is a nice walking route. we can say that it is equal distance to many popular places. Many hotels in the area have larger square metre rooms, so we were very pleased. As a family with children, we would easily prefer it again.

Spacious rooms. Clean and pretty. We had a view of Hyde Park and Kensington Palace, very nice. Staff extremely friendly. Breakfast was completely ok but not exceptional, but service here was also top. Recommended

Had a late check in at 11pm and was not greeted in a friendly face. A young man with blonde hair was particularly ill mannered. Not sure why they required passport ID but mentioned the owners were quite particular about ID. Luckily an older lady intervened and helped fulfil my request of late check out and helped. The room itself was underwhelming and cramped but clean. The next day, concierge were great help and the check out was easy. Doormen were great in helping load the suitcases into the taxi.