Rocpool Reserve Hotel in Highland

My family and I were lucky enough to stay at Culloden house early January 2025. We had come from Australia for a white christmas and planned to see Culloden battlefield the first day the opened on January 3rd. Firstly the property is outstanding! So much attention to detail and everything so beautifully presented. Secondly, which is probably most important, the staff are also outstanding. We stayed in various places for the month of December and Culloden houses and staff provided the most outstanding service. Every single one of the staff members were outstanding and gave exceptional customer service. I originally booked the accommodation with Fiona McClean last February and her service at that time was so professional and friendly. She advised you would be closing for maintenance right after New Year, but then offered to find out if any other guests might want to extend their stay, and if so, would definitely open for us. Within 24 hours she was back to me to say yes , you would definitely open for us and they delayed maintenance to fit in with our plans. Right from the very first dealing, Fiona gave a very positive impression and I knew our stay would be wonderful. From the moment we arrived we were treated like royalty. We were advised that we were in fact the only guests and we were all upgraded to a suite which was a wonderful surprise. The lady on reception, the man greeting us and taking our bags, and all the staff in dining room for both dinner and breakfast gave such excellent customer service and all made us feel very important and special. The breakfast lady insisted on packing a small take away bag of food for 2 grandaughters who didnt make breakfast. So a very big thank you from all of us. I am in a service industry and I do know how hard it is to get staff who care. Yours are all very special. We were only with you for one night, but it was an exceptional way to finish our holiday

We called here on our way to Lock Ness as we were staying in Durnamuck for a holiday, the coffee was really nice (proper coffee not instant crap) and the apple & cinnamon scone was delicious so soft and just perfect. The staff are super friendly and welcoming, definitely on our favourites list for when we are back up this way.

Lynne and Norman made my 21st birthday meal so memorable. Wish I could give more than 5 stars!! 🌟

This is a special place, the food was amazing , the quality and presentation was just excellent. Party of 10 for my wife's birthday , there is no better place to eat in Thurso.

Was here for my Aunts birthday lunch and the food was lovely. Hunters Chicken, Pork escalope, haddock, scampi and cajun chicken all good great reviews, and all the desserts 😋 👍. Lovely location with friendly, attentive staff, brilliant! Thankyou!