Rockys in Ealing

I’ve ordered from Rocky’s multiple times, but unfortunately, the quality has been consistently disappointing compared to what I expect from them. The food often arrives hard, lacking freshness, and doesn’t taste like it should—especially when compared to previous experiences. Despite leaving specific notes through Uber Eats, these are frequently ignored, leading to incorrect or unsatisfactory orders. I’ve also tried giving polite feedback in person, but the staff tend to respond with unprofessional attitudes, which is quite frustrating. It seems like there's an arrogance that runs throughout the team, which makes the whole experience even worse. They need to realize that good customer service is crucial in the food business, no matter how well-established they may be. I hope they can address these issues because it's easy for businesses to be held accountable for poor service, and I would hate for it to escalate to that point.

Been a rockys fan for over twenty years. The best chicken place around. Great portions, superb offers and prices. If you haven't been, then what's stopping you?

I had the worst experience at this place. the guy at the till not professional and make own rules, they don’t selling just one pcs. of chicken and chips minimum you should buy two pcs. What his told me

I tried Rocky’s special pizza. It wasn’t up to the mark! Poor dough quality, too much sour tomatoes base, lots of raw green pepper and a very thin layer of cheese. I wouldn’t try again! Service was quick and friendly! My daughter was very hungry so had to eat and left 2 slices.

Worst Experience Ever I had the worst experience at this place. When I asked the guy at the till if the food was halal, he rudely responded, "No, we only serve haram food," and then started laughing. To make things even worse, the entire staff joined in on the laughter. This was not only disrespectful but also incredibly unprofessional. It made me feel extremely uncomfortable and unwelcome. I can't believe the lack of basic customer service and respect in this place. I would not recommend this place to anyone, especially those who expect to be treated with common decency.

Ordered in person and they messed up my son's food asked for a ¼ cheeseburger with only jalapeños and cheese, but they decided to add lettuce, onions and mayonnaise, wasted food and my son won't eat it now, why can't Indian takeaways follow instructions. At least the rest of the order was correct, spent £30 orders 81 and 17.

Love Rocky's great food. Great place

We ordered a take away same order from past many years. Ownership has been changed very disappointing experience i had when i placed order on phone. I made clear what changed i want and the girl agreed when we get there to collect they said they can't do it. They should have told me that on the phone, i would have ordered from somewhere else. Man's hair in fries but when i called to speak about it they were so rude, not sorry at all and i told her i am not calling for any refund or another food but you should listen. She was like 'ohh hairr??? Thats not possible!!' Rubbish staff zero manners!!! No more rockyyss they have another branches we can drive there

Rocky is a well established place served well with a smile never ever had a issue I’m visiting there since they have there very first shop in Bath Road taste is same all good And I really appreciate how welcoming they are always with smile from the new management I never experienced anywhere in fastfood take away being served in such a great hospitality because for me it mean a lot someone cook my food with such a positive attitude Thank you Rockys Keep up the good work

No fresh chips or twisters received , these were clearly old and reheated, but of a dive. Front line staff do their bit to entertain you to the point you want to collect and go. Check and taste your food before you leave , you’ll thank me later.

I had the paneer wrap meal and chicken and stuff this wrap meal 10/10, excellent taste loads of veggies, and chips and chilli and mayo 10/10 will come back tomorrow

The pizza base was hard non eatable , first time I order from them and the base was too hard to bite into

Great place serving non halal meat. 10/10

Pizza was squash to one side and all the toppings were seperate from pizza base.

Service a bit slow but food is good. Tried the paneer burger which was alright and I’ve tried the chicken burger too. Curly fries is a must when visiting Rocky’s.

Always brilliant service from Rockys

Very bad experience. Customer service zero they don’t know how to talk. They pass unnecessary comments to customers.Stupid staff disrespecting customers showing attitude never go to this place. Bad service very bad will never go there and I recommend everyone do go there. ILLITERATE PEOPLE 😡

No etiquette, nonsense team, bad food👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Nonsense people out here boys 🤮🤮🤢

Always brilliant service and food

excellent service and great food!

I ordered a drink with my meal but it was missing

New staff/management/owners keep messing orders up, 2 bad experiences with them either messing the order up which led to a long wait (nearly 40 mins) the first time, the second time they messed the order up then had the audacity to say I was in the wrong when the person who took the order made a mess of it and the other staff member (maybe the manager or owner) tried to make me believe the order i had given was something different to what I had said

AVOID AT ALL COSTS very bad food gave me food poisoning. ordered pizza

Pizza is so bad.It tastes really bad and they have used freeze base and very hard.It might be worth buying from tesco and put paneer yourself.Don’t waste your money on it.

Horrible the food was cold I want a refund never agian

Good place to buy pizza, bought it 3 times now still very pleased with service and food, definitely going there very soon

I got pizza in unedible condition plus late as well.while carrying pizza driver had put my whole pizza upside down and whole of cheese and topping melted and bread of pizza got seperated .it was ruined completely i got photos evudence too.kindly refund me it was no use to me

It didn't turn up. I've still not been refunded and have not been given an explanation. Terrible service as its non-existent.

Absolutely DELICIOUS meal, excellent service.

Great burgers, but pizzas are absolutely awful! This isn't an Italian restaurant, but still! Worse than Pizza Hut, and not even up to the low standards of supermarket pizza! Ordered a thin base and it was as fat as supermarket naan bread, and just lacked any flavour or texture whatsoever. It was bad from the base to the top. Stick to burgers and leave Italian food to Italian restaurants! I'm sure I will receive a message thanking me for my review and how I have wronged this establishment with my unfair rating, but really if I can make an edible pizza at home without the luxury of a pizza oven, there's no excuse here for not producing half decent pizza! Probably my fault for ordering a pizza from a burger shop. Did I mention the burgers and fries are actually really good? Better than McDonald's for sure!

wait 45 minutes for our food and it was cold

Great staff and usual good PE food. Good for kids too

Moster burguer was horrible never again

I ordered a paneer wrap and was given a chicken wrap.

The establishment has deteriorated

Take way but no good quality and no tasty

The chese gave me a tummayache would not reccomend.

Ordered a delivery from here driver was extremely rude. Called rockys and the person i spoke didn't really care. Will never order again from this established. The quality of the food let's not go there, paid for cheese on my burger but came without. The meat pattie was rock hard like it had been cooked a week ago.Waste of money. Utterly disappointed. But on the upside I will never give you guys my business again. Avoid this place.

Had the donor wrap and Chicken wrap. It was amazing and fresh! Premises were really clean and props to Daljit Randhawa for being super friendly. It is Sikh- friendly too. No halal/kosher! Amazing!

What’s the point of accepting online orders just to take an hour, clearly they’re made last? And then no chips with the burger meal. And stale chips for the other meals.

Best pizza Iv ever had ‘Paneer Pizza’ I’ll rate it 10/10 and you guys should try too!!

Pizza is cold when delivery guy Handover and i order 1.5 litre both they gave CAN

Great food. And best of all paneer pizza.

The young man that takes orders needs to have a lesson in customer interaction as he’s sooo rude. I was with my kids otherwise I would have given him a piece of my mind. The store was dirty and staff were seen taking their faces and handling food without gloves on and without sanitising before touching food. Hygiene is a zero. The pizza i ordered was really oily and the pizza sauce they use was really odd and sweet. Didn’t have the quality there at all. Could have made my own pizza at home for a fraction of the price. I generally love pizza and so do my kids but even they would’nt eat this. Won’t be eating here again.

2nd visit and was just as bad as the 1st one. Staff are friendly and the place itself is clean and bright but the chicken burger and chips was just poor on both occasions.

Missing items not sauce ordered from Uber eats. Good was very bad. I won’t be eating here again

Very bad not pleasant never buying from here again when I called they were rude. Customer service is bad no respect. There hygienic is pathetic. Half of the chicken in my burger is pulled out.

I went Rocky's today.. the old men who always at the counter change this shoes and socks and dint washed or sanitize his hands and served me my food and drink, I have to bin my food. 0% hygiene, I will never go to this chicken shop.

Great fast food very friendly service and quality is great

They got 3 of the 4 orders wrong, I should have checked but was so tired. Still decent

It's no 1 good pizza 🍕 in Southall area. The ring Fries 🍟 are awesome... Must try...

Very clean and staff very polite

Lovely pizzas at unbeatable prices. Daljit & his team working there, are always polite & friendly. 👍

I visit this shop on 8 jan late night.. there was a new girl on till.. without any reason she was behaving rudely please tell your staff don’t show attitude to any customer. Thank you

Cool decent staff and cooperative

Great tasting burgers and Pizza!!

Great food, From Hayes I drive to Southall just for this rocky, fresh made food, love it. And stuff are friendly. Customer service excellent. Recommended this Rocky 👌

Really tasty... worth the drive !

Burger not the greatest, too much suace making them sogging. Chips are great.

Excellent service and food as usual

Very horrible pizza and chicken is uncook

The staff look very unhygienic and smelly... I saw him pick his nose then put salad in my burger with his hands.... I just left disgusting

Great to have this branch on this side of Southall and Greenford. Awesome service, fresh classic Rocky food, Wonderful chicken burgers, pizza , curly fries and offcourse chilli-mayo, just cannot go wrong. Best comfort food, absolutely love it!

Great food, great price never fails to disappoint!!

Worse service ever i seen in my life . Always rejected online orders and take too much time to prepare the food..

Very polite and helpful food is outstanding will visit them again

Decent food, but for the 2nd time last nigh I got home with a completely wrong order, drenched my donner burger in chilli sauce when I asked for a little bit! Couldn't even eat it after 2 bites. Also ordered to breast prices fried chicken and only received one, curly fries were fantastic just how I remember it!

One of best pizza's for pizza lover

Always go there. Big brands like Domino's, Pizza hut etc look small when it comes to delicious pizza from Rocky's.

Terrible experience i found chicken wings meat in my wrap & chicken breast wasn't cooked properly. Dont want to visit again .

Food and services was gr8. Staff very polite. Food was nice and hot.

One of the toughest hard uncooked burger I have had similar to the Cranford branch. Should off stuck to the Norwood Green branch

I wrost pizza i have ever tasted

It's all about the paneer wrap! I'm impressed! I've had a few from here and not had a bad one yet, fresh, hot and looks like they are made with care..nice chips too!

Pizza 🍕 very nice and other food 😋

Such a horrible experience of their pizza. It was literally a ready made pizza base, the sauce was too sweet, wrong toppings; waited for more than 45 minutes; wings extremely oily. Why is the owner not addressing the negative responses? Why only response to the positives?

Nahhhh not digging it food looks old

We order the one chicken wrap meal and veggie wrap meal from lady Marget road branch experience is so bed staff has no manners. Food was so disgusting both wrap was not tasty and Chuck it in a bin also I will not recommend this branch.

pre heated food not real rockys

Excellent menu at an excellent price and service

Ok Food place but takes a long time to order.

The burger had a hair init and the beef meet tasted almost as though it had be just heated up not fresh. Mac d’s burger meat seems more quality then this burger I experienced 😔

Once upon a time Rocky’s used to be the only place to go for everything fried chicken- an institution! Now it’s the place to never go- unless you want tasteless, bland, oily food and a chance to lose weight as you’ll be spewing your guts out the next day. The chicken burger felt like biting into a boiled and unseasoned chicken breast. So disappointed with a place we all used to look forward to going to :(

Good vegetarian and vegan options

AVOID AT ALL COST RUDE STAFF, CHICKEN IS AWFULL ALL MY FAMILY GOT ILL AFTER EATING FROM HERE

Great food.. Great service and very friendly.

Horrible food Never had such a bad experience. Chicken wings were raw. Burger had no taste. Chips were horrible. Never again. I wasted £34 on junk.

Still good as Crawford and Norwood green but just abit slow on the service, prices have definitley creeped up but still cheaper then Rooster down the road, Rocks needs to start doing grilled chickens peri peri style and other options and peri peri fries, a lot of people like that sort of stuff and less fried burgers. More options the better.

Good service but food is very greasy, chips seem to have been fried in stale oil. Chicken strip wrap is advertised as something new, but the chicken tastes like it's stayed for long time in freezer. Rocky's at Norwood green is lot better than this.

The name says it all..!! The pizzas are very delicious and worth the prize.. Simple menu with extraordinary taste.. !!

Not as good as Rockys used to be. Quality of food has gone down.

We order pizza .from this store experience is so bed staff has no manners. Food was so disgusting pizza base is so bad and smelly..

Hi Rocky people first time i have been to ur shop the food and the people were so good i will go coz the food was so yummy

Amazing experience! Quick, cheap& good quality food

Chicken thighs were dry and tough. Curly fries weren't fresh.. Cold and stale chips. The staff did make me a fresh box but I had to wait for it. Improvement needed

Delicious food and good customer service

This is the cleanest branch of rockys according to me, and prepare food in front of u specially veg items .need more variety in vegan and vegetarian items

Great place. Friendly staff. Love their Paneer Wrap, it's filling.

The best food shop in my opinion