Riverside Lodge Hotel in North Ayrshire

Only there for one night enjoyed my stay staff very friendly and helpful

Beautiful hotel on 2 levels making it small enough to feel comfortable reception/ bar/ restaurant &food is just amazing staff are so friendly and helpful and our room was huge with comfortable beds,bathroom was nice everything you need the whole hotel is absolutely spotless couldn't recommend it enough,great big car park aswell,only gave a 4 on location as we only stayed 1 night so didn't venture out 🙂

Friends and I were celebrating myself becoming 60 last month,we were upgraded to a bigger room,was a lovely surprise!!

Very poor service in the restraunt. Bringing down the standards of what is usually regarded as a fine dinning experience.

Great breakfast and very nice modern bar and restaurant area. Rooms are starting to look dated.

Just got back from here ---and the only reason they've got 4 is because of the shower . I just could not turn it on---we did love the hotel and would return again. Patio area is a bonus and the meals were lovely.

Lovely place to stay.food was very good and staff very pleasant will defo be back.

Useful hotel if you want to are touring. Very uncomfortable bed, buttons on mattress sticking up and bottom sheet incorrectly fitted, allowing it to come loose and wrinkle up. No fridge in cupboard obviously it's just made for one and no lifts to get to upper bedrooms. Lovely, helpful staff and generous portions of food in the restaurant.

Nice hotel, friendly staff. Bar and restaurant are lovely.

If I could rate it 0 I would. Filthy! The tray with food n drinks was kept in the foyer near the stairway from when we arrived around 2pm and was still there when we left in morning just increasing the amount being added to it. They open the windows to mask the smell. Explanation from manager, we have been busy. It was a Monday I stayed over and wasnt that busy at all. Even if the weekend though would still be unacceptable. Filled dog poo and loads of cig butts in garden area. Bathroom in room is disgusting. Bin not been cleaned in yrs it looks like, marks and hair on floor and grubby walls. Bath marked with yellow / brown stains.. bath matt is filthy on both sides. More debris and empty boxes thrown and left out in hallway throughout our stay. Don't believe the Tik Tok videos and fall for this the way I did. I received a refund afterwards however that did not make up for ruining a big birthday surprise for my partner. How can this standard of hotel be a 4*?!

Lovely food in lovely surroundings

My recent experience at Riverside Lodge Hotel left me deeply disappointed and dissatisfied with the integrity and transparency of their Housekeeping Department. On the morning of April 13th, 2024, my husband and I checked out of the hotel, only to realize shortly after leaving that we had left a wallet in our room. Despite contacting the hotel immediately and requesting assistance from a relative still on-site, the housekeeping staff denied finding the wallet, despite thorough searches under the bed. After returning to the hotel and personally inspecting the room, the wallet was eventually found by the housekeeping staff, but not without significant discrepancies in its contents, indicating tampering. This lack of transparency and apparent mishandling of the situation by the housekeeping department left me deeply disturbed. Furthermore, the excuses provided by the hotel staff throughout the ordeal were inadequate and only served to exacerbate the situation. Despite the eventual recovery of the wallet, the damage to my perception of the establishment was irreversible. I have formally lodged a complaint and requested a thorough investigation into this matter. I expect appropriate action to be taken to prevent similar occurrences in the future. Additionally, I have requested that the head of operations be fully briefed on this incident and held accountable for the lapses in service. Overall, my experience at Riverside Lodge Hotel was marred by dishonesty and a lack of integrity, and I cannot in good conscience recommend this establishment to others.

For a place this size lunch was a hit and miss, then no coffee seemingly machine was broken???

Was at this hotel Thursday, 2nd time ,and going back again in May ,food lovely as was the staff , room was lovely and warm and comfortable bed

My daughter bought me an afternoon tea for 2 as a mother's day gift which cost her £29 I was very disappointed to say the least with the food which probably cost around £9 we didn't want the fizz I asked for bottled water instead and was given tap water my daughter asked for a cappuccino and was charged £3 the food wasn't great the scones were dry and the whole deal was very poor value for money and the service was extremely slow I wouldn't recommend the afternoon tea at this venue

Went here for the first time, for a funeral tea. It was beautifully decorated spotlessly clean. The food was varied and fresh. The service was good a pleasant young lady a lovely smile and was aware of what was happening on each table. The young man was on his toes as well ready to do drinks and coffee. The only downside was the signage into the car park. My husband went in the wrong way and do did other drivers who are not local weill done staff and management.

Check in went fine Jerson on reception was very good and had a lovely manner. Wedding fayre was on in the main foyer area so was a bit congested to make our way to the room. At dinner we were almost charged for full meal even though we had already paid for dinner, bed and breakfast. On checking out we were presented with the same bill from previous evening. Very poor communications between restaurant and reception. Staff in restaurant should give the same service and attention to paying guests as they did to the owner who was seated for dinner that evening. Very cringey to watch as a guest. Would probably avoid a return visit. Disappointing.

Arrived for a late booking overnight deal having stayed here many times over the years reception/ bar / and restaurant area are stunning/ however the rooms are a different story visible dust on the old brown furniture/ shower 🚿 needing renewed as very difficult to navigate the mattress in room 221 is the most uncomfortable and needing binned / on the food the evening meal was fine 2 courses included in the deal however bar prices/ and lunch/ snacks drinks are all a bit pricey/ as most places are these days

I stayed in this hotel last night, the restaurant has went down hill. My food arrived at room temperature which was disappointing as its not the cheapest restaurant. The presentation of the food was lovely but unfortunately wasn't warm enough to eat. As you would expect the hotel was busy with a function on but I had to listen to very young children screaming up and down the corridor from 8pm till 1.45am. The children were only having fun but I felt this should have been dealt with after 11pm and not 1.45 am in the morning. I'm afraid I won't be returning which is a shame as I've been before with no issues.

Have stayed here on numerous times can't fault it the only fault it has is breakfast the time you have to wait for it to be replaced all the staff are so nice and cheerful big shout out to liz who keeps the front foyer spot less. great value for money

Nice hotel but terrible wifi, might as well of not been there as signal dropped every 2 minute and only 2 bars at the best of times.

Food was good, staff were friendly and the place had a nice buzz about it.

Pretty run down hotel rooms, leaky taps. Breakfest wasn't great. And cleaning staff very noisy in the morning. One signing along to his headphones without consideration for guests.

I stayed over recently with the wife on the DBB deal of £99. We arrived at the hotel which is located in a small residential area. The layout and look of the hotel is really impressive as you walk in. We were allocated a room on the 2nd floor and when we entered the room there was a slight smell of dampness. The room itself was decent enough but the interior of the room did not match the rest of the hotel. The rooms could do with a bit of renovation but the main thing was the room was nice and tidy, the bed was extremely comfortable and the shower and tv were in working order so i have no major gripes, more of an observation. We had 3 courses for dinner included in the DBB deal and the food was delicious. I had a haggis starter, steak and ale pie for main, and a sticky toffee pudding to finish off. We also tried some of the cocktails from the menu which were tasty and refreshing. We noticed before leaving that it is a dog friendly hotel (nice big walk at the rear of the hotel) so we will keep that in mind for next time as we plan on going back in the future.

Had lunch here today, and it was excellent. I had the chicken enchilada with a side of sweet chilli and parmesan fries. For desert, I had the cheesecake.

Have a fantastic overnight stay,would recommend,great value for money

Fantastic stay Very clean, and helpful staff. 👌

Nice place . Good price. Quiet. Food good. Restaurant staff very friendly & accommodating

Fantastic deal for stay, dinner , bed and breakfast AND a bottle of wine in the room for under £80. Loved it so much booked for 1 night and extended to 3 !!!!!

I was at the Riverside Lodge for a Christmas Dinner with my club.the food was very enjoyable and the service was excellent.

Attended a rotary dinner. Food was good and service was prompt and attentive.

Stayed for one night staff very friendly and helpful room very comfortable highly recomended

Fantastic hotel, stayed here for 2 nights with my sister, staff all friendly, Rachel in restaurant especially helpful, will definitely return for a wee break, it's a 10 out of 10 from me 🌟

Great place to stay , service staff , food & drink amazing !!! The wife and I ,found it that good , we’ve decided to stay over another night