Rio's Piri Piri Bearwood in Sandwell

Disappointed with the staff took my order first and gave me after 2-3 customers who came after me.Even my order was not that much just wings and chips. Staff is chilling and making calls I dont think theres a manager to keep an eye on them.staff should be trained to deal with the customers because thats what they paid for.I dont recommend this placeto anybody just waste of time and money too.

Food is actually good when they make it, however store is so dirty and staff always talking really loud and look unbotherd.

Service - Staff dont know what their doing, staff too busy talking amongst themselves no care for customers. The shop was really dirty inside, i think staff just leave all the mess until closing time. Foods inconsistent, staff aren’t welcoming. Staff need alot of training. Wouldn’t recommend at all Avoid at all costs ! Not worth the disappointment. Plenty of better peri peri shops out there.

Ordered on Uber, wanted to change one part of the meal even though it was the same price I was refused. Not helpful, food was sent cold and overcooked. Go to Rio’s next time!!!!

When it’s fresh and made to order, the food is great. I recommend to order in-person if possible.

1 hour late. cold food . vile.... very dissapointing.

Great food, fantastic value, amazing atmosphere, and friendly service

the food is very delicious and there service is also good even these guys are too friendly with there customers i want to visit there again

Food was amazing i had very nice experience with them all of the staff of this restaurant very polite i would love to visit again. hygiene, fast services and good atmosphere won my heart.

Tasty and good garnishing of food won my heart. I had their piri Piri chicken with spicy rice as I don't like too much spicy I told them and they served perfectly which I wanted to. I would like to come back and recommend to my friends as well

I ordered the spicy rice which is usually quite spicy and flavoured, i just picked some up and it was very plain without any flavour, i think they may have forgotten the chillis or whatever they use to soice up the rice,…. Been calling for past 5 minutes but no response not very happy as this was one of my favourite places to eat

Everything about this place is absolutely terrible, the staff are moody, the food looks like vomit and the atmosphere stinks

The burgers are great! Some of the best chicken burgers I've had, especially with that garlic sauce! The service so so, the atmosphere is effected by the location.

Really saucy and tasted fresh

Food was not nice at all and the Rancho burger was just so bland it had no taste to it whatsoever other branches are nice but this branch seemed a bit off

Ordered several times from this place Always missing 1 or 2 items Takes ages to deliver Horrible service

Great place to order food! The staff are very polite, and very helpful with excellent food

Great hot wings and the peri peri is real tasty. A must try !!!

Very good customer service always and the best

Very nice food went in at 11am was starving the guy at the counter was polite ordered my food took about 15 mins food was very nice the burgers where very nicely presented and the food was 10/10 thanks 😊

Great food. Great customer service

I had an incredible dining experience at Rio's Piri Piri Bearwood. The food was absolutely delicious, bursting with flavor, and perfectly cooked. The Piri Piri chicken was tender and juicy, with just the right amount of spice. The atmosphere was warm and inviting, and the staff were friendly and attentive, making sure we had everything we needed. I highly recommend this place for anyone looking for a fantastic meal with great service. I'll definitely be coming back!

I order from Rio's regularly. The food is always fresh and the customer service is brilliant. Definitely recommend Rio's.

I've tried every Rio's in Birmingham, but Rio's Bearwood is hands down the best I've ever had in my 27 years of life. The food was so incredible that I had to call the shop just to say thank you! From now on, this is the only Rio's I'll be visiting. The food was absolutely mouthwatering, and the kind man on the phone made sure everything was perfect—I'm usually very picky, but I had zero complaints. Thank you so much, I highly recommend this location. No other Rio's compares to this one. I've had bad experiences with other branches, but I've never loved anything as much as I love Rio's Bearwood. Your food is so glorious, I nearly started singing "Food, Glorious Food!"

I recently visited this and I must say, it was an absolute delight! The burgers and peri peri chicken were cooked to perfection and juicy. The ambiance of the place was cozy and inviting, making it a great spot to hang out with friends or grab a quick bite. The service was top-notch, with friendly staff who made sure we had a pleasant dining experience. Overall, I highly recommend this to all to shop anyone looking for a tasty and satisfying meal! 👌

Had dinner at Rios last night, and everything was excellent. The wings were flavorful, the chicken and rice were perfectly cooked and seasoned, and both the chicken and beef burgers were juicy and delicious. The food quality and service exceeded expectations. Highly recommend!

Wings tasty...clean and friendly

Lovely service lovely food went out their way to ensure me and my friend are happy with the food. Just a friendly place

We always order our weekend take out from here always loved the food staff is very nice never get bored.

Had bad experience in several times, forgetting to include food that I have ordered, too much waste of time (ex- even though it is a fast food shop it takes 1hour minimum to get a order done from uber, deliveroo and just eat), misleading information on just it ( it says 20 wing platter but they only sending us 15 wings. When I did inquire about it they said according to their menu it is only 15 wings and two fries for £12.99 and when I asked them isn’t it misleading they said they cannot do anything about what is mentioned in the just eat app. But I am pretty sure it is possible to change it from their end). Overall really bad experience with customer service.

Rotten food. Sent me to toilet I couldn’t make it at work the next day due to food poisoning, I had chicken and rice , the smell was nasty. Please avoid else you will end up either in the toilet or at the hospital, you’ve been warned

Worst Rio’s I’ve been to ever, burrito falling apart

Classic example of what happens when the owner isn't around.. family of 4 and food is missing.. waiting another 10 to 15 mins for kids food as they expect half the family to eat.. fire all the staff and rehire.. logic over cheaper wages.. they say when you pay peanuts you get monkeys 🐒

Very nice restaurant delicious food and very nice quality Nice services, nice customer communication Thank You very much !

Whenever I’ve ordered it has taken 1 hour + for them to get my order ready, usually my order consists of 3 meals. When the order is finally ready and I only get home to find some items missing on multiple occasions. This place has never has any food ready and the staff always seem to be confused. Rio’s HQ really need to consider taking over this branch or put it under special measures to save brand reputation

This was my first and definitely will be the last time I will visit this place. The staff are so unprofessional and don't know how to speak with respect. Furthermore, I went to the toilet to wash my hands and came across such unpleasant smells and dirt on the floor. An hour after eating my meal, I ended up getting really bad stomach cramps followed by bad diarrhoea. Please avoid this place. You'll end up getting ill.

Amazing food ordered twice and tastes amazing , love the grande burger tastes so good and has a lot of flavour

Terrible raw nuggets and asked for a platter lady with a scarf said it will take too long lol who says that, that's your job. Ordered 2 fries and she put them in one bag terrible so couldn't even tell if it's one or two. Avoid this place. I never leave negative reviews but service was terrible don't waste your money

On just eat app said delivery but food no coming yet

the food was good however you took a long time to come , it was delayed

Amazing food in town, especially rice, Recommended, we tried a lot of times to birmingham especially for rio s peri peri.

Juiciest chicken in the town. Worth of every penny.

Placed a +£40 order for collection. The menu here offers less than other Rios branches (e.g. the La Familia platter has more food elsewhere). The person taking the order seemed rude, tried to upsell me a "free" 1.5l bottle of pepsi for a further £5 spend as a "one time offer" Collected and got home to find they had shorted me by 2 portions of fries and had given no piri fries in any of the ones they did provide. Called to complain and hit a brick wall with the manager. The food they did give wasn't anything to rave about either. Plenty of other better restaurants accross Bearwood hi st

One chicken fillet burger came pink and not cooked. This place is so inconsistent.

food was disgusting not even my dogs would eat it. very disappointing was like it had been in a warmer all day chicken was rock hard. Will never order again what a waste of my hard earned money

food is excellent but eta was 12.35 turned up at 13.10

Cooking without using gloves Said wait five min took 1 hour and half Place dirt Place not hygiene

half an hour late food was cold chips looked and tasted a days old onion rings weren't all that milkshake was awful and no straw was given and paid for the chilli sauces and received none

Order was over an hour late. It was ordered to break my fast and arrived over an hour later. Food was cold and I was left starving. Appalling. Will not be ordering at this place or through Just Eat again.

Ordered online the status changed to order complete , however I have not received any food. I have tried to call over 5 times now to which nobody has answered. Appalling service.

In all honesty, it used to be really good. Now, I waited for 30 minuted and when I enquired about how much longer (a burger meal and a side of wings) they completely forgot my order. The food was stale, the bun for the burger was partially burnt, he threw a big chunk of the peri salt on the top of the chips covering literally 4/5 fries, the service is really bad, they were so unbotherd aswell, the staff couldn't even speak English to communicate with me or even understand what I was saying. Quiet disappointing as I really used to enjoy this place.

food was late, stone cold and they can't even be bothered to answer their phone. honestly qill never order from here again

Burger is like eating a brick so over cooked

Staff attitudes is disgraceful at closing time .one staff member threw my order at me they spoke to me very rudely and shouted at me .I don’t like this service and this type of behavior.

Order arrived 2h 30Mins later than delivery time expected. Absolutely disgusting service and when I called to speak to staff, they were extremely rude and were no help at all. Asked for a refund, ignored me and made up excuses. Not impressed at all.

As u said review at google. I'm giving my precious time to review this Rio's Piri Piri. Such a bad and waste service I never experienced. No person is there to take order.and some of them are busy with chit chatting . Finally one guy came, to take order. the waiting time is just 21 minutes. At last They took order and said waiting time is 20 minutes.. and we are watching and our order is ready and it's time to eat and we went there and asked our food. He said wait 5 minutes even he didn't check whether it completed or not .okay waited for 5 minutes and asked again wait 2 mins even it is ready. and finally they gave me food.( ordered extra juicey by paying pounds but got juicey less food) Uhh ... Disappointed more for their careless service.. rather than this. They are not wearing any glouses and caps .They are serving with dirty hands. I don't whether this store or anywhere of piri piri.........

Order arrived 2h 30Mins later than delivery time expected. Absolutely disgusting service and when I called to speak to staff, they were extremely rude and were no help at all. Asked for a refund, ignored me and made up excuses. Not impressed at all.

Cold food. Restaurant doesn’t answer to the phone. Very bad experience. It is last time when i order from them.

Worst Service ever and very rude staff!

stil havent recieved our food its been more them 2 hours since ordered foned the shopndeybsaid another 15 mins and now its been 35 mins stil no sighn of our food and now the shop is not ansering my fone. so who knws where our food is not happy at all was a 50 pounds order

Service is appalling, food is dead and the atmosphere is non existent, DO NOT recommend

introduce proper steam veg to complement meal.

Do not order from this place. Very disappointing. My order was missing and my food was cold. Not happy at all.

Managers special is killer. Burger was nice. I would like to try the whole chicken next time.

Still waiting for the food to appear, it’s Tuesday log no3, I’ll check back in tomorrow. No sign of yellow bag wearing life outside me building.

Service was far too slow, servers more interested in chatting

Hasn't been delivered, but they're saying it has. And now they won't answer their calls. Listen to the other one star reviews and avoid this place.

was messaged that delivery was on the way . 50 minutes later I called the restaurant and still waited 20 minutes. First time ordering and will be the only time . My mrs had half a chicken hot and it wasn't hot more like mild never again from somewhere I looked forward too

Got diarrhoea yesterday from the food here. Also had to wait over 20 minutes for a simple order. Called them today about this and guy couldn’t even speak English then just hung up on me.

Terrible service: the staff is unfriendly and not polite at all

Worse food over cooked and over spiced had to go hospital as I have kidney issues just eat don’t do nothing to help

Food did not turn up. Not been refunded. Rang up rios 85 times till they answered was told to contact just eat that could not help me. and have not been refunded still.

Wings lacked in flavour and was quite dry. Chicken and rice was good. Delivery was 15 mins late.

Today I picked up My order the chicken strips and fries. The strips were broken so I was quite disappointed and the chicken coating must of fell off the chicken as it was all at the bottom of the bag and not much on the chicken. I did not see it until I got home as I had other orders. I will not be ordering from there again.

still haven't received the order

Ordered off Uber eats, put on the instructions no sauce no salad on the burger, had to put hot sauce because there was not option for it on the app, even rang them after 5 phones calls of them not answering, told them to please make sure it's plain. It arrives and of course its covered in hot sauce. Great job!

Very poor service, over one hour late and food was cold.

Food was almost two hours late, and half of it cold by the time it arrived

Only been here twice, the food was okay. The main thing that let's the place down is the miserable and rude staff, especially the woman. She won't acknowledge you until she can be bothered to, if a delivery driver walks in forget about it - even if your half way through your order she's already walked off and over to them. Then when your food is done she won't tell you or listen to you when you ask if it's your order, she'll simply put it on the side of the counter and stand there.

delivery was on time but driver was waiting in his vehicle for a few minutes so I had to go out to him to get my food, otherwise I don't know how long I would of had to have waited

Ordered pitta, not worth the money. Extremely thick slice of grilled chicken and not much salad at all. Chicken in classio burger was chewy. Standards have clearly dropped.

Appalling service. The staff are rude and unhygienic - I watched them wiping their faces with their hands, handling coins etc and then preparing salads and touching burger buns with no gloves on. I ordered 1 chocolate milkshake which looked nothing like the picture and took them about 30 minutes to prepare - it was just chocolate powder and milk. They prioritise takeout orders on UberEats etc and will ignore you or leave you waiting for over half an hour if you come in to the shop to order. They are incredibly rude and dismissive when questioned on the amount of time the food is taking.

the food was outstanding it was really nice! we ordered it at the hospital and really enjoyed it thank you! MOSTLY THANKS TO THE DELIVERY DRIVER! he was very kind he came upto the 3rd floor and gave me the food he saved me from going down and was so polite! Thank you so so much! we will definitely order again!

If you come here be prepared to be ignored and fthen approached with a moody worker. I was refused any more then 2 sauces with 3 meals and refused a box to pack the food in

He came quite late for the guests we worried that food gets cold but food was good.

Had the rice box the rice was cold and chicken was barely warm , they dont have an clue about food hygiene and the bacteria that grows in cold food , then staff have no knowledge of cooking food or any experience of working in an professional kicthen

Always good and well worth the wait.

Regular customer when all fails Rio is the one to go too. Unfortunally my last visit. When i got home after feeling so hungry was really bad the whole chicken was undercooked and not even charred or even falavoured like it use to be, was like steamed cooked. You dont know how your food is gonna be all depends on how busy they are. Food needs to be consistent and these guys food is never the same. Last visit was busy and food was really bad. Branch needs more staff to deal with being busy cant just bang food out like that.

Man, would it kill any of the staff to just crack a smile, like a morgue in there. It doesn’t hurt guys, might make actually think you arent being held against your will. Especially the girl at the front, damn she needs some serious help!

ridiculous timing, food was all cold been waiting more than an hour for my food and then it said it rescheduled.

Food was so late and cold it’s disgusting

Chips were cold, sauces that we paid for not included & no salt or cutlery

Portion was too small for this price . Very disappointed at this.

Ordered a mild platter of wings and the wings was probably extremely Hot!! when I called to tell them I was told that if I wanted mild I shoukd call the restaurant and ask for the lemon and herb flavour which they can mix to make it mild...... What a joke for the price of the wings to be told

Forgot sauces ded chips took 29 mins after it said ready to collect

Food was very tasty, only complaint is that the wraps were very wet and broken so a bit difficult to eat

Beautiful food nice and hot will use again

Ordered a burger without cheese yet was added so not nice for some one who doesn’t cheese

Worst customer service. Staff doesn't have a clue what's going on

Always prepared to high quality and delivered with a smile. The fries are moorish, all good freshly made and the taste ahhh.