Rileys Sports Bar Twickenham in Richmond upon Thames

Very disappointed with Nando's. It used to be good, but this time the food was terrible. The chicken was dry and old, and the garlic bread was hard and burnt. Really not the quality I expected. I won’t be returning. Staff were nice enough though, unfortunately it was take away otherwise I would have sent the food back.

Chicken wasn't usual nandos quality, and my a** hurts so bad after sitting on those horrible rock/cork chairs, who's idea was that seriously

Friendly efficient service. Good quality food at reasonable prices.

Joke of a service. Ordered delivery, took 1hr 15mins after continuously changing the arrival time and guess what, they delivered the wrong order. Customer services said can't be redelivered. Not the first time it's happened with this restaurant and will now be the last we use them. How hard is it to put the right order number on the right bag!

Awful experience honestly. Had to wait ages to be served. (Sat ourselves, due to just being ignored at the door) it’s not the ritz and the lady apologised for this so I wasn’t that fussed. The manager was pouring with sweat, which is just off putting given he’s handling food. We have allergies so the manager had to take our order. Appreciate the attention to detail with handling allergies (hence why we come choose Nando’s majority of the time) however I watched him handle the till, handle chicken and then come back and take our order - hygiene is 0. The kids meal was served smaller than the Chiswick branch? Not sure why but that was frustrating. Wanted sauce and was told they were taken by other tables and to ‘ask myself’…. Just strange. Won’t be visiting this branch again. Avoid if there’s one closer to you, or try the Chiswick one 10/10 customer service ALWAYS.

Staff are really nice and food is great!

No vinegar which was annoying, tomato sauce all empty, this was at 17:00 just as they opened. Service was good and food was good

Very rude young girls staff , I will contact their customer service as I had very unpleasant visit today .

I went here on a Saturday night before I could sit down the the food was ready pre cooked very dry I asked the guy to change it he replaced it with chicken smorhered in sauce terrible I love nandos will not go to this Twickenham branch again still waiting for a voucher for 2 weeks never received bad management

One of the worst Nando’s I’ve ever been too. The Garlic Bread was terrible. It was extremely hard, it looked like the bread was not baked properly. The last time I came in I had issues with my wing roulette were extremely hard as well. It looks like it’s not fresh and been stored and used for days.

Brilliant staff. Well run . Quick and clean. Really nice

Had a great experience at Nandos as I hadn't been there in years... Greeted by a lovely hostess who brought me to my table and explained the ordering system (either QR code or at the counter) and the menu. Had the chicken wrap with extra hot sauce which was perfect for me as I love a bit of spice! The service was attentive and friendly and id recommend it to anyone in the area looking for a chicken fix!

Had a lovely meal with family and friends 🧡 After the south africa 🇿🇦 vs wales rugby game . Staff are very friendly and helpful. Great food as always . Keep up the good work . Will be back soon again

Best Nando’s in town. Great service.

My eyes were almost closed so tired was I from trudging through the fast falling snow, my hands so stiff with cold that I could barely hold onto the lamppost I fell upon, my heart sank and the feeling of total failure came over me. 'This is all my fault' I murmured to myself, bitter with regret. My life had all but collapsed around me so set upon pursuing my career, my wife and children had long since left for a better life, how could I blame them? Not once did I try to show them that they matter more than my work. And now, I have nothing. As if by the grace of god, a beaming smile and warm inviting light appeared beside me, I opened my eyes and was helped to my feet by an incredibly charming man, jack was his name. A look of concern entered his face, 'you look like you've had a rough time buddy, come inside out of the cold' with a firm hand he led me inside a restaurant I hadn't seen in my depressing state, it was small but full of character. The atmosphere and layout of the room was inviting and beautifully decorated, the delicious sounds and smells of grilled chicken filled my nostrils, the cold had almost entirety left me at this point, I felt a small bubble of happiness growing inside of my chest! Jack seated me at a table next to a kind and welcoming family who greeted me as if I was am old friend, 'have a look through the menu' suggested jack with a twinkle in his eyes, when you've chosen something pop up to the counter and my good friend and manager jeshin will see to it personally!' Close to tears so amazed was I at the hospitality I had received, I placed my order! Jeshin smiled and congratulated me on my choice, 'my favourite as well, you have good taste sir! We'll have your meal brought over to you, for now please help yourself to the sauces and cutlery' jeshin had an almost fatherly look in his eyes as he smiled and waved me to my seat. 'now this' I thought with a delighted jack strolling over with fresh piping hot chicken, 'this is what Twickenham is meant to be'. Since that day my life has come full circle, my beautiful wife accepted a date to this very nandos, so impressed was she at how comfortable and joyful the greetings from jack and jeshin were upon our arrival, there was simply no need for me to prove that I had indeed changed! (Hence why I'm writing this from her account!) Thank you jack, jeshin and all the staff at nino nandos Twickenham, I owe you not only this review, but my life. Best wishes, zob.

I wouldn't even give one star but there's no option for that. They send me the wrong order. I order food for my children worth nearly 50 pounds. Now I am stock with no food and without my money. Sickening

Food wasn't up to the usual standard, nor was the presentation. Music too loud.

Food came super fast and the atmosphere was nice. The chicken was delicious and the Mac cheese was so creamy. The imitator wrap was good, but could’ve been a bit bigger. Cheers

Visit regularly and it’s always great. Lovely staff, quick service and food always on point. Special thanks to Michael for the pastel de natas which were yummy.

DO NOT ORDER DELIVERY FROM HERE Ordered mac n cheese, which is small anyway, recieved half a portion. About 4 mouthfuls! Absolute joke. Do they think people are not going to notice? Burger came with dry, nearly hard chicken breast.

I had a very bad experience coming into this Nando’s. I called in before to ask when they going to take the last order. The manager told me the last order she would take at 9:50. When I arrived she refuses that they don’t take orders anymore and I can only do takeaways after I agree to takeaway she said oh we don’t have any food, lying unacceptable. I’m so embarrassed of my family need to review this management team to run the store.

Was a rugby match day so was really busy and had to wait a little for a table. This is a smaller than most Nando’s and so there isn’t much waiting room but we did not have to wait long. Staff were polite and helpful and rushed off their feet. They cleared and cleaned tables quickly so people generally didn’t have to wait too long. The food was super speedy as well and of a good steady standard.

Food was cold and we waited too long.

Decent portion of chips with my medium hot chicken breast. Really enjoyed my lunch

Had loaded chips which were yummiest definitely recommend you try.

Ordered my usual boneless thighs chicken which is usually juicy and full of flavour. The chicken served was as dry as a bone and when I asked if it could be changed, I was told that I would have to wait 20 minutes for a fresh bash?!!!

Ordered delivery and my sauce and drink were missing all they could do was refund me for these items and dont just deliver the missing items. The only option was to pay another delivery fee for missing items

I went there yesterday (Feb.01.2024. Approximately 5:20pm) The tables were extremely sticky, which was a bad sign. They helped us choose our seats, we waited exactly 25 minutes, but no one came to take our orders. A guy staff member looked directly at us, so we looked back, but he just ignored us and walked off. After that, we just left the restaurant immediately. Additionally, they weren’t busy; they were just chatting with each other and hanging out in front of the till.

Service was terrible took 40min food to come, chicken was dried and cold

Nice place to go eat with friends and good customer service

DO NOT ORDER DELIVERY FROM HERE! Ordered the chicken pitta and was delivered a dry slab of chicken in a pitta! Absolutely disgraceful given the prices they charge. This was not worthy of the £40 that we spent of 2 meals!

The food tastes really nice, and the staff are very welcoming.

Absolutely pathetic service. Waited for 45 minutes to get just simple burger dish

Michael and the girl with the pink hair were great !

Amazing all round service! One of the best Nandos in town

I ordered for delivery via Nando site for the family. When my food came the chicken was missing. I called and they say the would refund the chicken only but won’t deliver. They said you have to order again and pay the delivery and service charge again. Very disappointing. The driver also left the food on the pavement and left. Not the best experience.

Went for a Friday dinner. Food was Nando's standard quality (good) but they didn't give us a good service at all. Had to ask twice for drink glasses and they didn't have the dessert we asked for (and had to wait quite a while before they came back and told us), plus some other minor things.

Was an OK experience. A lot of items were unavailable and the food was ok. Not been to Nandos in a while, just remember it being better.

loved it! so kid friendly and such a lovely atmosphere to eat in and such kind waiters! definitely recommend and will be back soon!

brilliant experience, the service was impeccable and i was js astonished with the sublime tounge tingling food. absolutely lovely

Eaten in and used the take away service here many times. The food is always delicious, with quick and friendly service. It's quite a small Nandos so it can get really loud and busy.

Real shame that they stopped doing the 4 boneless thighs at this location

Our go to Nando’s. Staff are friendly, food is consistently good.

I was at Nando restaurant , Twickenham, in July 2023 with my senior cousin n his Filipino wife . It was a memorable day for us, especially seeing my cousin again in the UK after more than 50 years. 😁😁🙏🙏

Very helpful staff in this Nando’s which improves the overall dining experience.

Still my favourite chicken-land 🥰 oh I love Nando’s

Makes me proud to be Portuguese/South African 💅🏳️‍🌈🏳️‍⚧️🇿🇦🇵🇹

Very good service and friendly staff

My experience in nando's Twickenham is very good food is very nice, nando's chicken is the best. All the staff are very kind and helpful as well, they made our lunch amazing. Thank you!

All staff are very accommodating and very friendly especially joseph who welcomes us when we arrived. The food and service is 5 star!

While eating there I was left with a soapy after taste in my mouth idk where it came from though

Fantastic service by Joseph today, who gave me a very friendly and warm welcome as I entered the store.

Very good all round 👏 good experience 👍

Chicken breasts for children are hard to cut. There was no frozen yogurt. I was surprised that you can only order by scanning the code... no coloring books for children. Service without a smile.

Nandos will always be a winner. Who dosent like fried chicken. Located next to the high street and it's impossible to miss the resturant. It's next to M&S and a local buctcher, you can't miss it. This is by far the smallest Nandors resturant I've ever been to and do have limited seating from what I can see. I don't think they have a second floor . I would recommend to book a table in advance specially if you have a big group The service rating is not a reflection of the staff, however more like a lack of customer service due to the digital oppertunity. You can order at the till or you can e-order everything to the table I opted for the latter. The staff are there and helpful and ready to assist if you need help. Food delicious as always.

So yummy, young lad serving us was brilliant!!!

Had a lovely time with my friends,great service!!! The young man waiting was excellent😎

A handy place to go when in a hurry and the manager is always accommodating !

Lovely place amazing food would strongly recommend it...

The customer service is outstanding! The workers check up on us and greet us at the door. The food was great and didn't take too long to come

I’m a total fan of Nandos but seriously . . ordered at 7, was told rider at the restaurant by 7.15 but at 8 the rider cancelled so I asked if I could cancel the order as it had taken so long but was told no as the food was almost ready, nothing else happened until after 9 when I get a message that ‘the restaurant has cancelled your order’ !! So I had to find something else at 9.30pm which kind of did for my night . . I’ve since tried contacting Nandos via every one of their suggested channels and had no response ! I ordered again the next eve and actually got some food that was small, cold and pretty pointless !

Ordered a delivery. Butterfly Chicken burger and peri chips. The chicken was dry and flavourless. Peri chips were more like normal chips with no peri salt. Really disappointed. Quality has been dropping. This is the last time I’m ordering from this branch.

This place has improved immensely recently. Food & service! Great to see.

The best Chicken liver. I try lots of Nandos but Twickencham do the Best 😁😁

Nice restaurant to eat here. I like this plaace

The customer service was very good!! Great staff!

Busy on game day, it's Nandos, so you know the drill

Best Nando's I’ve ordered from. Such helpful stuff and quality of food is always great!

Had a chicken burger.. The bun was incredibly tough and chewy. Didn't enjoy at all.

Shocking service, sent me the wrong order and would not offer a solution, while blaming deliveroo for the issue

Went to the restaurant and had my half chicken served with cold fries. No one came to the table to check on us. Staff was chatting on a table nearby. We were the only ones in the restaurant. Left very sad about this

Visited on a Sunday evening whilst we were the only customers in the branch. The staff were very friendly and the food was very well prepared. Can't fault it, thanks for the experience.

Nothing much different from other Nandos in my experience. Only issue was the building has a slight damp smell which was noticeable to me and one other. Food was delivered quickly, staff were helpful and happy to assist. Overall a decent meal

As usual the nandos food was outstanding. If my stomach could handle it, I would literally drink the sauce direct from the bottle. Staff were very pleasant. Only reason didnt ping 5 stars was tardiness with ordering from our table. In the end we ordered from counter and it was delivered to our table. Always love the visit.

I am a particular about my food and feel their menu could be expanded by adding different salads and veg, expand on the burger option. The place was clean and nice, staff were great a d the soda bottomless.

The food was delicious, and the sauces even better, there was a lady at the till who was extremely nice and kind to everyone.

A brilliant Nando’s. Food is always reliable, however what makes this one special is staff are so friendly and helpful, they can’t do enough for you and very efficient. Best Nando’s

Great staff friendly and attentive, it was quiet went about 9:15pm Quality of food was great. Food was yummy.

No customer service at all. one toilet for male a female only plus was the food was brilliant as normal

Never been before, not a bad experience and nicely surprised with the tasty chicken and spicy sauces. Grandchildren loved it.

Was very unimpressed with this Nando’s. The only reason for the 2 stars is that the food was good. However the entire building smelled so horrible I couldn’t finish my food, maybe it was because we were seated next to a pile of vomit that was being walked through by customers and staff members and it wasn’t cleaned up until the end of our meal? The restaurant as a whole seemed pretty dirty, the one toilet didn’t have toilet paper but did have a handful of scrunched up tissues to use. Definitely would not return.

Very delicious meals Very friendly staff

Much more stylish than I was expecting. Small but good.

A shambles. Walked in with a mix of veggies and meal eaters. 4 kids, 4 adults. Shown a table and sit down. While looking through the menu we are told that they don’t have burgers. So we ask for wraps….no they don’t have those either. So in the end there are no burgers, wraps and pittas. This as a result of there being no chicken fillet. No chicken….in nandos!!! A disgrace

Horrific delivery service courtesy of a partnership with Nandos& Deliveroo. Basically it means neither company seems to be responsible for wrong orders being sent....3 hours on I'm still waiting for my order

Delivered late. Cold. Wrong order

This was fantastic - the service was excellent and attentive. We came in a large group and they accommodated us so well and even came round to ask if we wanted drink refills and filled them up for us. The food came out quickly and was great. Would definitely recommend and return if I’m in Twickenham again 😊

Africa always provides the greatest service and makes the entire experience so pleasant, hope to see you again soon!

Service was excellent, food was piping hot and delicious.

Me and my friend came straight from the gym, we was greeted by Africa and she done a 5 star job and so did the other staff members as well. Africa made sure we was all happy made sure our drinks were full. Thank you again for you your service africa. Sad to hear she is leaving.

Nando's offers great options for chicken lovers, and vegetarians too... The service at Nando's Twickenham is excellent! You're greeted immediately on arrival, whether for take away or dining in... And, when dining in, the service is incredibly attentive. 😁

Worst Nando’s I’ve ever had. Both Corns tasted like they’d been dug up and whacked on the grill to burn. we paid for 2 peri-chips and there was 2 chips with peri salt. Pita chicken was meant to be medium and both had no sauce and one was supposed to be a single the other a double, they cut the chicken and in my pita I didn’t have a whole breast and the other pita was not the double we paid for either! Terrible!

Absolutely shocking - wish I could do a negative review - have tried to eat in once - staff so rude and uninterested - have tried to have a delivery tonight - apparently it was delivered (it wasn't) call - Deliveroo - did that - they told me to call Nando's - they said not their problem - im now £40 out of pocket and no meal - horrible - never ever Nando's again!

Waited ages for my food. It got delivered to the wrong table. Clueless waitress.

Nandos never disappoints, appreciate the ambiance of this branch 🌟

Loved the mango nice chicken wrap and fries... 1st time in years and enjoyed a Nandos

Terrible service asked to use the toilet and wasn’t allowed racist people

The service was good, staff were friendly and restaurant clean!

Excellent food, friendly staff.

Great service, very clean and felt safe to dine in.