Reina Kitchen in Chichester

We went here as a family group of 8 my wife’s birthday on Sat 16th November. Unfortunately the service was dreadful, slow and incompetent. They didn’t have a table prepared despite our booking, for which we arrived right on time. We weren’t attended to for 25 minutes until we asked to order our drinks. It then took a long while again to order food. Our waitress then didn’t have a basic understanding of the allergy menu or process for checking these. Our starter took 50 minutes after we got there to arrive, and our main 1h40 minutes. No explanation, apology proffered or proactive offer to remedy. Our young kids were starving and my mum in law v upset. No one checked everything was ok with the order. The manager gave us a small amount off after I suggested it to him, and after accusing us of overstating the delay. He went off the time we ordered drinks, not the time we booked. The food, when it finally came, was good but not amazing and definitely not worth the awful experience. We had to go to the bar to ask for our bill to avoid another long delay paying. Avoid until you see reviews saying the service isn’t a sh*tshow.

Great restaurant. We were looked after by Ozzy, great customer service very knowledgeable and able to help to choose best food for us. Definitely recommend. Thx Ozzy for your brilliant service.

Absolutely amazing food but only made better by amazing staff! Ozzy made us feel welcomed and was extremely funny! Would definitely recommend!

Really nice experience, the food was delicious, staff very helpful and knowledgeable, especially Ozzy. Fully recommend

“My friend and I visited this cozy spot for some authentic Turkish tea and baklava, and it exceeded our expectations! The baklava was absolutely delicious, and the tea was perfect. We felt warmly welcomed from the moment we walked in. A special thanks to a gentleman named Ioich (apologies if I’ve spelled that wrong!), who made our experience extra memorable with his lovely service. We heard he’ll be leaving on Monday, and he’ll definitely be missed! This place consistently delivers great food, wonderful service, and a lovely atmosphere. Highly recommend!”

Saturday lunch time was not too busy, good ambience with pleasant staff. Food was good.

Very good meal, excellent service

Our first visit and it won't be our last. We enjoyed the food. Staff friendly very attentive.

Great friendly staff. Efficient, excellent food. Excellent service. Will be back again. This was my second time.

Had one of the best mixed grills in a Turkish restaurant. From the chilli and garlic dips to the grilled vegetables and the super fresh and aromatic Turkish tea, everything was out of this world. Staff were very friendly and efficient. The atmosphere was very modern and the dining chairs were extremely comfortable. Strongly recommend and will definitely be visiting again!

Excellent, loved those grilled mushrooms 😋 trying then first time and loved it

A large group booking which shouldn’t have been accepted if unable to manage larger groups. Poor service, very slow to take food orders - 45 mins after everyone seated, long wait for simple starters, one missed altogether. Main meals came out on sporadically, again one meal missed & had to be chased. One meal sent back twice as cold. Cost reluctantly removed from bill. Not worth the service charge of 10% at all. 3 of the group have had symptoms of D&V since…

We had the lunchtime deal which was starter and main for £15.99. They also brought flatbread and pickles in addition. Food and service both excellent. Comfortable Seating. Note. a 10% service charge is added on which is optional however I think a tip should be customer initiated rather than part of the bill.

To be honest, it's the best in this region.I began with the classic mezze platter, which included creamy hummus, smoky baba ghanoush,The lamb was incredibly tender and flavorful, and the dish was both hearty and satisfying.

Reina’s used to be our go to when we had people come stay with us from out of town, a real gem but unfortunately we didn’t receive the standard of service we’ve come to expect and unfortunately won’t be returning. They accidentally served my friend who is six months pregnant a strong alcoholic mojito instead of her mocktail. I would recommend not offering cocktails that closely resemble real cocktails if you can’t handle keeping them separate. She’d already taken a good few sips before they realised and came over to inform her. The worst part was they let her know very casually and didn’t even apologise. They replaced it with the right one eventually but didn’t so much as take it off the bill. Ended up ruining the evening to be honest as she was very anxious about having consumed alcohol while pregnant. Such a shame!

We celebrated a birthday with the family at Reina Kitchen. We arrived around 6pm and the restaurant was empty, but soon a few more folk arrived. We received a warm welcome and was shown to our table. Drinks ordered and they arrived quickly. The décor of the restaurant was nice and the chairs comfortable. We order starters and the Halloumi and Sucuk and the Octopus was tasty. The cold meze platter Houmous, Girit Meze, Cacik, SpinachTarator, Saksuka, Baba Ganoush was disappointing. The mains dishes were varied, the Chicken Kulbasti was very tasty. However, the Sarma Chicken Beyti and the Lamb Shish with yogurt sauce were lacking some flavour. The mixed sea food had some nice flavours and my favourite was the mushrooms served with the dish. The service throughout was very efficient.

Absolutely spot on!! This has always been a firm favourite and were a little worried reading reviews about new ownership and food quality. We took the chance and I have to say it was better than ever! Fast, polite and efficient service and gorgeous lamb & chicken shish!!! Beautifully tender and juicy and the lamb perfectly pink. I just wish I could eat here everyday!!!

Excellent meal at Reina Kitchen. We came on a Wednesday afternoon and they gave us some free starters and salads - apparently they were using them for photos and they would go to waste, lucky day for us! The waitresses and waiters were lovely and very efficient. Excellent deal on cocktails from 9-5pm, I had the lychee martini which was absolutely delicious. But of course the most important element - the food was fantastic. Everything tasted so fresh, so well seasoned, so flavorful - we somehow managed to eat absolutely everything. Will come back here when in Chichester - a must try. Plus, we had a gluten free diner with us and they had lots of options for her. We’ll be back!

Not often you say ‘wow!’ when you taste the starter but this place is so very very good. Choose things you’ve never had before. Be brave and try everything. Excellent service by genuinely lovely people. And the bus stop is right outside so you can people watch too!

My JustEats order was cancelled after 15 minutes without an explanation. Edit: an explanation was given once we arrived at premises but I suggest you address this with Just Eats as there may be other people who are impacted. I increased my rating to 4 stars and food to 5 as it was excellent!

Nice place to eat . Nice menu and good pricing.

We went here at the beginning of the week. Whilst the food was good, the service ok, we do have to say the prices have really gone up.

We have eaten here many times. The food is very good and staff are friendly. Unfortunately portion sizes are shrinking significantly and prices are increasing. £4.20 for a bottle of Coca Cola, £4.45 for a CUP of mint tea - not a pot, not even a refill of hot water. I'm not surprised the place seemed very quiet.. It's a pity but there is better value to be had in Chichester now.

Nice meal at Rein Kitchen. The food was deliciously authentic and the staff were very friendly. Only slight downside were the drinks ; my eldest daughter ordered a Turkish yoghurt and she quotes ‘it tastes like salty milk!’ My younger daughter ordered a fruit juice, it was a mix of all sorts of sweeteners with no actual juice. The atmosphere of the restaurant was relatively warm, if not a bit quiet for a normal lunchtime. Will recommend to friends though.

Very nice restaurant with excellent food. Nice atmosphere , modern restaurant with attentive staff. Menu selection is good and prices are fair. Portion size is ok but not overly generous. Sorry no pics as forgot to take. Enjoy.

Always great friendly staff & fantastic food

I actually don’t like having to do this but I have to. Terrible service and average food. plate presentation was very poor. We never be back.

Looking for a place to grab a good kebab for a takeaway and these guys obliged as they were closing... Honestly one of the best bang for buck kebabs I've had. Chicken shish was super clean with amazing salad even though it was at the end of shift for them, had an amazing conversation with the staff whilst I waited, and loved the good people, good food and good vibes of the place. I'll definitely be back.

Love the food here. Absolutely delicious. Cleared my plate - had the chicken shish with yoghurt sauce. Highly recommended.

Fantastic food really good , bit slow on service but food makes up for that . Definitely recommend!

Well done guys this evening, really tasty food

Best Turkish meal i have had in the UK. Need to book as it is really popular.

First thing that impressed us was the really comfy chairs, such a nice change from the usual wooden chairs you get at certain restaurants. The food was excellent and plentiful in both the starters and main course's. The lamb chops are a feast in themselves so the extra sides we ordered barely got touched. The staff were friendly and helped in our choice of food. It was worth the 30min drive to visit here and we will return 👍👍

Booked Reinas for 12 people for my boyfriends birthday. For a large table the service was very good and the food was spot on! Overall the best part of the evening was when it was time to bring out the cake and the staff played happy birthday loudly through the speakers and the lights had a lil party going on. Its a great way to do this for birthdays and was the highlight of our night. Thank-you so much :)

Quality food, great service and plenty of options free of gluten. Just don't order the side of mushrooms . 6 for £4.45 is robbery

We went as a group of friends we arrived on time as table booked a waiter pointed us to table everything was fine until then we waited nearly 20mis ready to place food as well as the drinks order as no one approach's to our table we waved a waiter to take our order after a long wait order is been placed starter came before the drinks after starter we were ready for mains as we ordered 3 mains 1 salad but unfortunately received only 1 main and salad as we started sharing and eating the mains which we got we thought other 2 mains on its way we waited for 15 more minutes nothing turned up nor even waiter to ask is everything ok ! So again we have to wave someone to tell 2 mains dish still missing after 15-20 minutes we received remaining 2 mains . FOOD WAS REALLY DELICIOUS we enjoyed the food BUT WORST SERVICE EVER RECEIVED.

Good food service a little slow on what appeared to be a quiet night.

Love this place clean and super friendly staff

Fantastic lunch offer which was just delicious. Fabulous staff, food and decor. Loved it

Great service, delicious food, good portions sizes and a lovely atmosphere. The food was brought out very quickly, all to a great standard and the waiter was very polite and attentive.

One of the top eateries in Chichester. We were in Turkey a fortnight ago and realise that this place is 100% authentic.

This is only our second visit and I must say we were not disappointed. The food and service were excellent I can recommend the livers to start and the octopus main. Might want to book as the were quite busy for a Monday night which is great to see. Will be back for sure

Excellent food - quality and value. Staff a bit chaotic (three different people tried to take my order) but friendly, and the food, décor, and level of comfort were all excellent! Would probably change the music choice if I ran the place!

Brilliant. Will return. Lovely food, good value, great attitude.

Delicious food, friendly people and great atmosphere. I would recommend the sarma chicken beyti every time I visit the restaurant I order it. It is my favourite. They also have free traditional turkish tea 😍

First time trying Turkish cuisine. Food was excellent and the service was great.

We had a party of 12 and we booked in advance. The staff were friendly and attentive.

Great food and the staff are so good

You must try ribeye steak i love it

Authentic taste, i liked how the taste was not tapered to the assumed local palate. We expected more sides with the cusines, especially the sea food platter. Would definitely come back soon.

Nice atmosphere, but if you do have any plans after this make sure you give yourself double the amount of time you think you have as the service is painfully slow. The food was good but I feel like I could of gone to a kebab house, saved a lot of money and would of had the same experience. Overall mediocre

We had lunch, the staff were lovely, the food was nice but the venue was incredibly noisy because there were large families having lunch. It may be less noisy at night.

Great welcome, brilliant service and food excellent.

This was intended to be a relaxing evening out for dinner and wine at a popular restaurant we had not visited before. Unfortunately they have not paid any attention to the review on 3rd March about rushing customers despite replying that they would. We were approached constantly by various waiters asking to order drinks and food when we had already done so. The starter of cold mezze was an expensive array of dips with 2 spoons and no bread. Had to ask for some. We were only half way through eating these when our mains arrived and the waitress started moving plates around the small table to fit them on. Hang on, we’re still on our starters. She apologised and placed them back on the pass. Then another waitress brought the mains straight back again and we had to refuse them. A third waiter then asked us why we didn’t want them. It was just ridiculous. Eventually after a reasonable time we were asked whether we were ready for the mains and we had them delivered. I cannot fault lamb shank but my wife’s order of 3 mixed kebabs were dry, tasteless, and served with dry grated carrot and chunks of red cabbage and onion. When the waitress asked and my wife replied honestly how the meal was, she delivered a lecture on how Turkish meat was cooked. Having been to Turkey and also eaten the cuisine many times we have never had dry tasteless kebabs before, and think it’s more a result of leaving them on the pass for half an hour rather than the cooking method. This restaurant is fine if you like fast food. Unfortunately it’s not fast food prices.

Fantastic food, great service and atmosphere

Excellent service and atmosphere. The food was really good - be warned, it is quite rich, so don't over order

I hired the upstairs room to celebrate my wife’s 70th. Birthday. James, the manager, couldn’t do enough to help the planning and execution of the event. The food was delicious and plentiful, all the staff were delightful and the addition of Charlie serenading us (on James’ recommendation) made the party atmosphere complete. I would highly recommend Reina Kitchen.

We always go to the same restaurants because we like what we know. I suggested going somewhere different and we decided on Turkish food. 1st time at a Turkish restaurant, so we weren't sure what to expect or what to order. The waiter was very helpful in explaining some of the dishes. I ended up getting the Reina special, as per picture. Wow! It was so nice. The meats were grilled to perfection with no fat. And the salad and rice were amazing. Finished with Baklava desert. Again, very nice. I think the partner wants to go again next week.

We had a lovely experience. Both the kitchen and bar staff did their best to satisfy us. The courteous bartender did the best cocktail I’ve ever seen. Will definitely visit again

I never been eat like this kind of delicious lamb chops it was perfect.

I’ve been having trouble deciding whether to leave this review or not - but I feel I owe it to them. Ok - so for the simple stuff - the food was absolutely delicious. Everything cooked to perfection and proper tasty. But the tricky bit - and I know this might sound strange - but the service was just too quick! It was all just too much - to start with I have never been asked so many times if I am ready to order. I made myself clear from the start (I actually said it 3 times) that I wasn’t in a hurry - but our waitress just didn’t take it on board. She was lovely and very attentive but ultimately delivered service that made me feel hurried and frustrated. If I have already said I’m not in a hurry more than once it is not advisable to then come over before the starters are even finished and tell me you want to bring me my main. I was then told they would have to ‘heat it up again’ when I was ready. Not cool. In the end we did get a fresh dish and it was lovely. I’m saying this to help you learn. Going out to dinner is an experience that for some they don’t get the chance to do often - listen to your customers, give them an experience that makes them feel relaxed - not rushed in and out the door as quick as possible. Do that and your already fantastic restaurant will become even better.

Had a lovely dinner last weekend. We had a big group of 7 people we were sitting upstairs and the nice gentleman who served us was very helpful although the food came a little late.

Lovely atmosphere and decor. Didn't get welcomed very well. Just told to sit down. A simple hello with a smile and where would you like to sit would be good. Most expensive Turkish food I've paid for. And still left feeling hungry due to portions being small. My wife paid over £20 for some king prawns and salad. Sadly left the place hungry. And paid over £70 for 2 adult meals and one child. Which is crazy.

We love this place!! The food is excellent every time - the drinks are delicious and the service is impeccable. The waiting staff go above and beyond - have recommended to so many friends and it never disappoints.

All very disappointing - wait on arrival to be acknowledged, put on a table knocking chairs with the next table, half-way through the starter before drinks arrive, having to flag down staff to get any service, singer too loud when diners hadn't gone there for music, 2for1 cocktail menu put on the table only to be told at bill time that it was not available that night (as valentines day) - unimpressive all round

Ate here with a group of six, on a busy Friday evening. Food was beautiful, well presented, large portions and overall a great meal. The chef came around after to check on our food and to apologise for the delay to our mains (which wasn't a delay at all, around 20mins between starters and mains), but really did appreciate the service the chef showed. Highly recommended!

Second time visiting with a large party, once at Christmas and once on the 10th February and both times the restaurant was packed and seemingly overbooked. I appreciate that there were 3 large tables upstairs alongside a full downstairs however 3.5 hours for a table of 20 was too long. We had 3 tables, a 10, a 6 and a 4 next to each other rather than one long table so the party was split up which wasn't great as it was someone's 40th birthday who wanted to spesk to everyone. We ordered some efes and cocktails and after 45 minutes got told they had run out of efes. Should have said straight away It had run out rather than leaving us to wait and order our own drinks at the bar instead. It took 1.25 hours for the starters to come out baring in mind we had pre-booked all the food. My starter the mucver had run out and they didn't tell me until I was the last at the table. Got hastily given some falafel as an apology which was cooked for our table by mistake but wasn't given the option to change my order or look at the menu to clsee if I wanted something else. Mains came out relatively shortly afterwards after the host had been given the food order which they should have requested at the start. Overall a poor evening and not a restaurant I would recommend to anyone which is a shame as the food was good.

Rushed the meal and was egar to get us out the door. the main came before we even finished the start

I had an astonishing experience. the food waa delicious. special thanks to mr. berat for his fast and high quality service. he's a real top g

Good food, little wait as busy but it was nice

My husband and I had a wonderful experience here! Berat, our waiter was incredibly professional and friendly. The food was excellent! Will definitely be returning again!!!

Always a fabulous meal at Reina’s. The food is amazing and the service is impeccable. We were served by a couple of different staff who were attentive and sociable, especially Berat who was happy to chat and answer questions. Very highly recommend.

Food and drinks were delicious and our host Berat was very hospitable and looked after me on my birthday thank you very much :)

I had Reine special. The sardines in the mixed warm starter tasted and smelled bd. The meat was chewy. Baklava was not fresh. The coffee was great.

Huge portions Lovely Ambience Taste food Best in Chichester Forever i love and highly recommended this Restaurant ❤️❤️❤️

Great menu, visited on a Tues so didnt expect the best service Food 10/10. Would visit again

I'd give this restaurant a 'good' but that's not an option. It's better than average, but not 'very good'. Huge portions of good but not outstanding food. We ordered too much because we ordered a starter without realising that we'd be given free pitta and dips. Cold mezze starter was more a selection of dips than other mezze starters I've had, and some were tastier than others (and we'd just had some with the bread). Main courses were generous with well cooked meat and a good sized salad. Efficient and friendly service.

Came here with my friends to celebrate a birthday and we usually love it here! However, I was so disappointed. We waited so long for people to serve us, the food was over an hour wait. The food was nice but just made it poor due to the length of wait. We were put upstairs too so wondered if we were just forgotten about.

Excellent food. Staff are brilliant and attentive. Can't fault it.

Great food, but timings need to be better. Don't expect to be served main while still eating starters.

Really sad to write a bad review but our experience was NOT good. Our table wasn't ready, service incredibly slow and disorganised, toilets were filthy- the accessible toilet was blocked and over-flowing. Food was okay, mixed mezze starter was a disappointment. Mains were fine but nothing exciting. Only decent thing was the wine. Such a shame as this was a very rare date night out which turned out to be very expensive and a real disappointment.

Arrived on time for our booked table. Waited in the entrance for a few minutes and was pointed to a table by a passing waiter. We sat at the table for at least 30 minutes with only a drinks menu being handed to us. We then left and i don't think any of the staff knew we were even there.

I try to avoid writing negative reviews, but having felt ignored at this establishment I feel as though some feedback is necessary. On arrival we were gestured to a free table where we could sit (not shown to a table). Then after having waited 30 minutes, during which time there was simply no service other than being handed a drinks menu, we upped and left. I think they were completely oblivious to the fact that we had left too.

Awesome food and staff great service come back again definitely try Bartander’s special he amazing cocktails made magical

I think this restaurant is best restaurants in chichester because its not just lovely food i feel like home nice atmosphere friendly staff my day was amazing thank you Reina we will back soon.

If you're seeking a taste of authentic cuisine in a warm and welcoming environment, look no further than Reina Kitchen . From the moment we walked in, we were greeted with smiles and hospitality that made us feel like honored guests tasty food nice ambiance nice decorations

The service was fantastic from the minute we walked through the door to be greeted and taken to our table was warm and friendly. the restaurant is beautiful inside with a lovely atmosphere. the complimentary dips and breads you got with your starters were divine,...

We had a table booked for six people and arrived early. Our table was not quite ready so the staff found us another table so we could have a drink while we waited. The restaurant was very busy but the staff were very polite and the service was excellent. The food was really nice and we all had a great evening. I would recommend the resturant but make sure you book. Thank,s once again to James and all the staff for making our evening so good.Mick

Another excellent meal. Very tasty, good value. The staff are friendly & helpful. Would thoroughly recommend them.

The service and the place are really good, the atmosphere is fantastic, unfortunately the food wasn't as good as expected and very small portions..

Amazing well recommended .you can order food,before you go .

Unfortunately didn’t have the best meal last night shame as this was my go to favourite restaurant and always took people here when visiting Chichester but last night I took friends the kebabs was tiny cubes a pathetic pinch of side salad all put on a massive plate so It looked lost on the plate didn’t get the three side dishes I ordered i did ask a couple of times but did t get it,still tried to charge us for them!! my friends moussaka was cold in the middle and it felt like we was absolutely rushed because they wanted our table the service was rubbish the guy was rude when this place open the staff went above and beyond but now it seems they just want you in take your money and get you out as soon as possible!! Sadly will not be returning for a long while if not at all!!!

This evening was the worst experience we have had in a UK restaurant EVER! It was my partners birthday meal and we travelled to Chichester for the weekend to celebrate. We had a fantastic Friday evening in Bosham and had booked Reina Kitchen for our...

I’ve been in Reina Kitchen today for my business meeting. The food was really good and tasty. I would definately recommend to try. It worth more than five stars.

Food was okay, however waitresses seemed rushed all interaction gave off negative energy. I was shocked as had heard the food and service was 5 star, highly disappointed. Personally know multiple people who have worked there and unfortunately they are paid under minimum wage and do not receive their tips, staff turnover at 85% due to their firing of staff because they aren’t Turkish. Prejudice, rude, disappointing.

Nice and cosy place. Will be visiting back

I recently enjoyed a fantastic meal at this Turkish restaurant, where the salmon dish stood out as a highlight. The attentive service, inviting ambiance, and exquisite flavors make it a five-star dining experience.

the service was horrible, heard manager shouting at waitresses the atmosphere was horrible the whole kitchen was shouting food came out cold and tasteless, don’t waste your time or money coming here, they’re very unhygienic, i spoke to the waitress and she told me they get their tips taken away from them feel sorry for them the manager seems horrible

Super quality in every respect.. most enjoyable environment.. highly recommended... hard to find any faults. Staff superb

Amazing food,lovely staff,bit of rush,but we had table on Saturday,so we understand that.I added on my reservations that he was my birthday,but no one acknowledged that.