مطعم ومقهى الريم Reem Lounge in Liverpool

One of favourite restaurants in Liverpool, well taken care of customers ، food is delicious, the rice and meet was unbelievable delicious😋👍🏻 always enjoyed the experience in reem lounge Liverpool, shisha is spot on . Food Hygiene and hospitality is great by all staff

Good place to visit and they have nice food

One of my favourite places to visit in Liverpool

First time visiting Reem Lounge, can honestly say it is amazing place, the food was very nice I ordered Mandi . The resturan has very unique desing

The restaurant is unique and has wonderful Arabic seating. I ordered the meat mandi, it was really filling and delicious, and the juices were amazing

Tobacco quality. Not good at all and prices are very exaggerated.

It is a nice atmosphere to gather with friends and chill

I came back again, the service and atmosphere are excellent

The food was okay, but the service left much to be desired. The staff was inattentive and unprofessional, and we had long waits for our orders. When we raised concerns, the response was indifferent, which really impacted the overall experience. While the food was passable, the poor service makes it unlikely I’ll be returning.

Lovely food and atmosphere would recommend

Lovely atmosphere at Reem lounge, staff are very welcoming

Perfect atmosphere, good music and lounge vibe. Long lasting shisha 💨

Went here to watch the AJ match, great service from Yasmin and the karak was on point. Immaculate vibes

Wonderful service 👏 and loved the atmosphere.

Such a pleasure talking to yaz and her service was impeccable.

Great lounge! Great service. Yasmins service was amazing thank you.

Great atmosphere, and decor. Lovely and helpful staff, our server Yasmin was really great and attentive. Very friendly and chatty, had a lovely experience because of her. Gave us loads of recommendations!

Lovely atmosphere and great service by our friendly waitress, yasmin

I would like to start off by saying that yaz made my night. Amazing service very welcoming and kind. Had a great night

Love the vibe there, my friends and I had a great time. Was served by Yasmin, lovely service. Definitely will be returning!

Great atmosphere! Great music! The food was so nice! Loved it! Couldn’t recommend more. Service was good, Yasmin made us feel so comfortable!

Great atmosphere and the shisha taste wonderful. Really recommend if you want to chill and enjoy Arabic songs.

Shisha was very nice and especially smoothies with cucumber was amazing. Thanks for the guy Ali who cared about us a lot. Thanks

A nice place to watch the matches and have a good session. I did not try the food, but the prices are good. I only tried Moroccan tea.

Disappointing Experience – Poor Customer Service I recently visited Reem Lounge with my friends, and unfortunately, our experience was far from satisfactory. While we were seated promptly and handed menus, things quickly went downhill. We were informed that food orders had been stopped due to the kitchen being busy, which was disappointing but understandable. My friends ordered two shishas, which arrived quickly, while I ordered a pot of Moroccan tea. We waited for 15 minutes for the tea, and when it finally arrived, it wasn’t even what I had ordered. The tea tasted awful, and when I asked the staff if it was Moroccan tea, they informed me it was actually Arabic tea. After some back-and-forth, the staff member initially agreed to change it. However, another staff member spoke to him in Arabic, seemingly instructing him not to bother. The first staff member then returned and told me they didn’t have mint for Moroccan tea, and that I would have to accept what was served. At that point, I refused the tea and said I wouldn’t pay for it. The overall customer service was terrible—unhelpful and dismissive. I will not be returning and wouldn’t recommend this place to anyone looking for quality service or an enjoyable experience.

Absolute delicious food and top notch service! Thank you to the lovely waitress yasmin! So sweet and friendly.

I always have a pleasant experience at reem, great customer service and great shisha. Yaz treated us so well!! 🫶🏽

We chose Reem to celebrate a birthday, and it was amazing, great food and service.

The most beautiful and amazing arabian cafe to have the arab vipes… very friendly staff

Loud music blasting out over the square, no consideration for people staying in the area

The place is tidy, the staff is pleasant and very helpful, the shisha is 10/10

I visited the Reem Lounge on their re-opening day, and unfortunately, the experience was disappointing. Initially, everything seemed promising—we were seated promptly and handed menus. However, after waiting for 20 minutes and noticing that other guests were being served at their tables, we grew concerned. My partner eventually had to flag down a staff member to place our order, only to be told that we needed to order at the till, despite witnessing other guests ordering from their tables. Feeling frustrated by the lack of consistency and the poor service, we decided to leave and went to Infinity Lounge (on London Road) instead. The contrast was stark—our experience there was far more pleasant, with attentive service and a much smoother ordering experience. Also if you want to pay £9 for a pot of tea that’s a place for you! Ridiculous.

It's very hit and miss with this place. The shisha was awful on this occasion and way overpriced, which burnt out within 30 minutes. Coal was only replaced when you wave your hands in the air 3-4 times, hoping to grab the attention of a waiter, and even then, wait your turn 🥴. It does have a lovely atmosphere and vibe, just ridiculously expensive. I think they need to reconsider their prices, especially when the quality isn't all that. I personally would not recommend their food because it's simply too dry, plain, and flavourless. Not to mention their 'costco' cake slices that they are trying to rip people off with. NO WIFI?! Yes, that's right, the owner who is happy to charge extortionate prices for cheap shisha tobacco, dry tasteless food, and costco cake can not afford WiFi in his café. It's crazy not to have internet access at a café in a busy and popular city during 2021. Staff do try their best to please, considering they are earning less than the minimum wage and look miserable, yet in order for this place to ever be successful, certain measures and changes need to be taken. Sorry, but not sorry. 🤷🏻‍♀️

If you are looking for nice place to relax and smoke and eat then that is the bast place you will find.😍♥️

Amazing evening. Food was incredible

last night I went to this place with some of my friends to eat dinner and have fun with each other. Although there were a lot of empty tables to sit at, the staff didn't cooperate with us to give us a comfortable place and they were not friendly at all. Also, the place was full of smoke and the music was too loud and annoying. Therefore, after a few minutes, we left the place without any order and the manager didn't care about this. As a result, we attended another restaurant.

Love teen lounge, best Shish, food amazingly delicious.

Come here at least three times a week and spend quite a bit of money in this lazily ran place but never again, don’t show respect to customers only people they know Staff are lazy do not change coals and leave the shisha to go bad and burn unless they are your friends Also if you bring something from outside they make you bin it even if it is just a drink ( even during ramadan )

Love their shisha, polite and friendly people!!!

Worst place ever!!! The food tastes very bad also the shisha. Hated everything here.

Served me a pot of mint tea for 9 pounds for one person. I found that way too costly. The price of foods is roughly double than usual. I liked the place and the ambience but have to give one star for prices unfortunately. Not going again. Sorry guys

Lovely place and lovely place. Best shisha lounge in Liverpool

Wonderful experience, loved the atmosphere and the vibe in this place. Friendly staff and wonderful shisha

It was the worst experience in this lounge, we were waiting for more than 30 minutes and finely we didn’t get the order and left. Moreover, the service was bad as well. Also, ventilation was terrible. In general, I wouldn’t recommend this lounge.

I had a bad experience with the service and the worker was rude The indoor environment has a very poor ventilation system The place is terrible and I would not recommend it to anyone.

Amazing place Very lovely staff

Nice food and nice dessert, good service

Last visited in 2019 and I really enjoyed my expedience. Visited a few days ago in 2023 and the vibe was very different. They had some really old songs playing that didn’t sound upbeat at all. The pink tea was nice, could do with being a little more sweeter or hotter so the sugar cubes could melt The shisha itself was decent nothing extraordinary. Better flavours and quality in the Manchester/Bradford area.

One of the best places in Liverpool. Very wonderful staff. Respectful, highly mannered and very friendly. Distinguished service.. delicious food. All the best to the workers here. I recommend visiting it.....

Best shishah 10/10 Vibes 10/10 Service 10/10 Definitely will come back again

Good customer service and I recommend very nice place good music aswell

The vibes were immaculate, honestly so worth coming to, the music, the service, the shisha is soo good. Will definitely visit again for sure

It’s a very chill place with hospitable service, tasty range of food and shisha is good at a reasonable price

Excellent service, great atmosphere and amazing food.

Perfect place and friendly staff

The service was very nice and the staff was very friendly

Honestly, everything is special

It was a top notch experience highly recommended

Very good service, yummy food, and good shisha😃👍🏼 definitely recommend

Very nice place to visit and food is delicious but it would better if there was space for families with toddlers to keep them away from all the smoke, can’t go often because of this issue

The best seat and the best hookah

Best place to enjoy for Eastern cultures

Nice lounge good service I love it

A beautiful place and elegant treatment from the café staff

Good behaviour, kind staff, delicious food

The place is amazing and beautiful and I recommend a visit. The food was delicious and the shisha was amazingانا

One of the most beautiful Arab keffiyehs in Liverpool. Frankly speaking, the staff were very nice, especially the young man, “Abdullah.” May God grant you success and bless your livelihood 💜😍

Lovely milkshakes & amazing cheesecakes. Hookah was nice & tasty.

Lovely staff, nice Shisha , amazing food.

The staff are very helpful and friendly. Thanks to abduallah who always looks after us when we come.

I recommend my friends to go Reems. Group of my friends went to Reems and some of my friends don’t smoke sesha. Reems staff said that each person has to buy a sesha. You can’t force your customers to buy sesha if they don’t smoke. So unhappy with their customer service. I would not recommend this place as it is not customer friendly. Also they don’t value their regular customers which is a shame.

Customer service is top class, great beers as well 💚💚

Lovely food and Shisha defo coming back x

Great atmosphere brilliant food nice shisha will definitely be back Thankyou

Amazing food and great service. My first time at Reem lounge, they made me feel so welcomed. Staff were very friendly and welcoming. Highly recommend♥️

Mukhoha is grievous, I swear he has sixty eggs in his head ♥️

A very wonderful place. They have delicious food and wonderful staff

Love the food here! Would always recommend to visit with your friends and family.

Great service and shisha 10/10 👌

Very nice will definitely head back again ! Good staff ! Worth it !

Very tasty Food, Friendly Staff and brilliant Service.

Nice place,fresh food,excellent service 👌 👍

Nice place very professional one of top Lounges in Liverpool. Good job Many Thanks

We had a great time here. Everything was perfect, the food and shisha as well and the staff was very welcoming. Highly recommend!!!

Very good customer services and banging food

Friendly staff and a nice place!

The place is very beautiful and described in a sophisticated Arabic style, and is very suitable for sitting and relaxing and bringing a guest with you. The staff is friendly and the menu is delicious. I recommend eating there, and they have the best Moroccan tea

They play loud music to the early hours of the morning with no regard for the tenants who live above. The oven fan is on very loud from 13:00-23:00. Sometimes past midnight too. The smell of the grill is overbearing and smoke regularly pour out onto the street and into the apartments above. They truly do not have respect or regard for any of the residents. Very poor attitude when issues have been escalated directly to the manager/owner.

Great customer service, delicious food and nice atmosphere

Great food, shisha and customer service! Never disappoints.

The place is extremely elegant and elegant, and is suitable for studying, relaxing, and watching matches. They have the finest types of shisha and tea. The food is distinguished by its Arabic and oriental character, and the place is explained and has comfortable and open seating. Whoever wants to spend a special and beautiful time at Al-Reem Café is your first destination.

The food is nothing short of amazing And the conditions are mythical

great experience The food is fabulous And the atmosphere never ends Highly recommended

Absolutely amazing place! Staff are so friendly and the service is fantastic.

Reem Lounge is a Middle Eastern gem in the heart of the city. With an inviting atmosphere, flavorful cuisine, and a diverse shisha selection, it's a delightful experience. Minor service hiccups aside, it's worth a visit for a taste of the Middle East." ★★★★☆

Great food, sheesha and ambience. Service and servers are amazing and friendly. A must place to visit and chill in liverpool 👍

The vibes and the tea was amazing, a weird review but I loved it as a study spot since it’s open late and has wifi to be able to use my laptop (and plugs). Great vibes

A beautiful and wonderful place…..the food is delicious and the shisha is wonderful…… most importantly, the treatment of the staff is more than excellent.,,, I recommend visiting the place,,,, one of the best in Liverpool.

❤️❤️It was nice place and good service

"Great shisha spot! Awesome flavors and cozy atmosphere."