Red Lantern in Dudley

Lady on the phone was rude the food took 1 hour and 30 minutes to arrive also forgot to bring chicken curry will not be ordering again

If I could leave no stars I would! Worst Chinese I’ve ever eaten

Pre ordered for 6pm and had an order confirmation. Called at 6.30 asking where order is, she was “pretty sure” it was on its way. Called me back 10 minutes later to see if i had the order, after saying no she said “i know why because the ticket didn’t get printed for us”. So why ask if I've got it? Went back and forth on the phone she was clearly young and inexperienced so will give her the benefit of the doubt. Called back and asked for the order to be delivered asap, she was very apologetic and told me she would “cook it herself if she has to”. Called back 30 minutes later and owner tells us the order was cancelled. After 2 hours of waiting the order was cancelled. Will never return.

Duck curry fried rice and chips fantastic

Very good service! First time we've used this particular Chinese and the set meal for 2 was great!

Dear god what a let down. This will finish me off.no tast should of been sweet and sour Chicken. It was more like dish warter Chicken. The chips were over cooked and warmed up And we're hard. Shame cus man on phone really nice. But never again

We are regulars at the red lantern and I have to say we have never had any issues, food is always amazing, Ste is great nothing is ever too much trouble. Best Chinese we have ever had. We will continue to go here. Sarah and mark

Absolutely awful food do not order from hear its vile

Incorrect order and what it was was terrible. Straight in the bin. They should replace the red lantern with a big red cross. Dreadful

Don't know why I keep giving this a chance. Terrible. Didn't give us everything we ordered. Food in polystyrene that's recooked and soggy. Uncooked mushrooms in the curry... the sauce wasn't mixed up properly... hardly and meat. Inedible. £45 pound... straight in the bin.

Friendly staff and awsome food .

Ordered a takeaway and the food arrived incorrect, replacement food took an hour to arrive, all other food had gone cold Chips and chicken were not edible, awful experience

Always so tasty. The gentleman behind the counter and dealing with the calls is always bang on with the orders. IMO the best Chinese in the area

disgusting like i couldn’t even eat it,i asked for salt and chilli chicken and chips but the chips was oven chips and the chicken had the smallest portion because it was covered with carrots this is the worst chinese ever!

Awsome tasty food . Kind and polite service

Takeaway took over an hour to come food had to be reheated when we finally got it.

Awsome food and great service with an good knowledge of allergens

After spending nearly £50 on food you would think all of it would arrive and hot.. BUT NO! After waiting how long for the food to arrive half the items were missing, called the restaurant to which they said they would send the food out now.. to which we waited 35 mins for it to turn up WRONG! Box Meal 1- can anyone tell me how salt and chilli chicken wings, chicken balls, spring rolls, onion rings with rice can turn into chips with onion rings.. after a very long wait on the phone waiting for the manager, for the chef to say everything listed is not what goes in the box and I was in the wrong!! Check your menu first before you criticise a customer! Manager then didn’t offer to send another replacement out but to huff and puff down the phone and say well you’ll need to ask for a refund through just eat and put the phone down! Anyway the food that already had arrived was tasteless, bland and everything tasted like vinegar! Don’t even get me started on what was meant to be satay sauce but smelt like gravy and tasted just like curry sauce! DO NOT EVER USE THIS CHINESE RESTAURANT!

Always good food and service, get in my belly!

What a waste of money 1st time been here takeaway was awful special curry you could not chew the meat rice just warm and chips were inedible phoned to complain guy laughing and put phone down very poor service glad just cost 17pounds pity anyone ordering large amounts normally never complain but very poor quality food

Food terrible, drivers rude, owner is rude, there's always food missing from the order, the delivery man asked me for more money than I was told when I ordered the food, and the food is bland, go somewhere else as this chinky is useless

Food is great, one of the best Chinese in Halesowen, food always arrives hot an within an hour of ordering. Highly recommended ⭐⭐⭐⭐⭐

Have used Red Lantern for years. Many mistakes made by the restaurant, either order not complete or receiving someone else’s food. Seems there’s always an issue & excuses galore. Then last night, ordered on-line, after waiting over an hour & a half, I phoned to see where the food was, to have the owner shout to his wife “Have you cooked blah blah blah” she shouts back she hasn’t, then owner states they’re having issues with Wi-Fi & the receipt hadn’t printed out. Said I wasn’t at all happy & not my problem, owner stated food would arrive within 10 minutes. No apology, no interest in customer satisfaction. Food arrived after 10 minutes! No offer of % off or an extra dish. Red Lantern you’ve lost my custom.

Great food and great customer service

Absolutely fuming!! Ordered a CHINESE CHICKEN curry and rice AND THIS IS WHAT I RECIEVE?! - Red lantern you need to rectify this I always order from you... I also ordered prawn crackers which are no where to be seen .. not happy customer indeed!

You spend £40 on a takeaway for 2 people not being funny but you expect at least for something to be flavoursome. My meal arrived and after 1 minute max realized half the meal was missing, so ran to the deliver driver who said to call shop, i did. Once i even mentioned that my order was wrong it was like the guy had his back up. So i mentioned the reason for my call which was at least £10 worth of food missing and also the food i had received i believe the chilli chicken, was pink inside. Then to be told there is no chance as it comes pre cooked. THIS Comment alone put me off the whole meal and also that my 'Chilli' Chips covered in carrot may i add were not cooked.. the other half of the order i must say arrived really fast compared to the meal.

Absolutely disgusting scared to eat this food

Ordered from here for a first time and food was amazing... extra 10min wait to what it said on the ETA but AMAZING🔥 food came piping hot, not greasy like you sometimes get and massive portions, great value for money. Definitely recommend and will be ordering from here again 👍🏻

Had this takeaway Friday night 1st October 2021 after waiting 30 extra mins food was warn not steaming hot chips reheated y when you pay your money they reheat I do not no after having few bites of food vile nasty horrible won't use again I don't rate then straight after food I was on toilete bad food reheated

2nd time of ordering from here both times food was late and cold, whenever you call up you get basically fobbed off thats if they actually answer highly recommended not ordering from here, ask for refund and its gets rejected, wouldnt mind if the food was actually nice

Took 1 1/2 for food to arrive. Bland watered down sauces. Bland dry burnt noodles in the special chow mean and hardly any ingredients. Ordered fried rice with egg and spring onions barely any egg and the little bit that was there was burnt. Don't bother waste your money. Chef clearly is not passionate about job. They skimp of certain ingredients flavour and water down sauces.

Took over two hours for us to get our food and qas obviously very cold by that time. My pregnant gf then sat up all night throwing up... if I could give it less than one star I would... stay away !!!!!

Typical. found a decent chinese and moving to Spain in a couple of days. Food piping hot and plentiful.

The best Chinese takeaway food with great staff

Ordered food and expected delivery time went over an hour nearly two, when called they said it was waiting on counter for delivery so would have been cold by the time we got it, we cancelled order in the end too long to wait

Food was lovely, very tasty and hot when it was delivered. I will be using again.

My regular Chinese takeaway...I have just been there today.....nice food and always a nice chat with Steve......

Chicken balls chewie, vegetable curry watery, chips overcooked. Chicken chow main ok but the schwen sauce vile. Not worth the money

First time ordering from here. Food was delicious and customer service great. Would recommend. Especially enjoyed the battered chicken balls, house special chow mein, chips and prawn crackers.

Lovely meals friendly staff and always corrects any mistakes dont go anywhere else

Tried a new Chinese for a change because of a deal On Uber eats. It is now my new Chinese, absolutely beautiful food hot and sour soup is amazing. Fast service. My first choice now.

Food was really nice. And the service from the guy on the desk was the best service from a take away ive seen yet. Would 100% recommend!

Missed off 2/3 of my order and when I called to ask for the rest of it to be sent to me I got a rude response and basically told no. Had to get a refund on my food and only had half of a meal. Won’t be ordering again.

New to the area so ordered from here. There was slight issue with our order via the website but it was resolved instantly and our food was cooked fresh straight away. Probably one of the best Chinese take aways I've had! Defo reccomend.

Bloody lovely, best Chinese I’ve had in ages! Cor beat it :)

This was amazing for the price with what was included in certain meals, or so we thought... chips werent cooked thoroughly and chicken served for lemon chicken had soft batter and extremly dry. Something to save this would of been the lemon sauce which was thin and seemed like a whole lot of lemon was missing. This was the same for sweet and sour sauce thin and not much flavour not even over powered with vinegar of which would of been preferred. If your looking for a takeout to just put in fridge with hopes to finish THIS IS IT. Your money would be better enjoyed else where.

Food was fine but 10% cheaper for online order.

Always lovely food from here. Best chinese around halesowen area

Great food and Steve looks after his customers

If i could give 0 stars, i would. All food was cold, we had food missing, we made the order and they said it would be half an hour and we were sat over an hour waiting. Don't even bother wasting your money on this place, our food went straight in the bin.

The food is lovely, the male owner lovely, however one female member of staff is so rude and because of her i shall never come back. I wanted to pay with card one time, and the woman literally ordered me to go to tesco cash machine down the road and get cash as she didnt want card. A few times me and others have noticed she is very rude to her customer. It is a shame because this was a lovely place, but this lady has made you lose my custom, along with my family and friends. I am sorry to the male owner, who is always very polite. This lady could use a few lessons on customer service.

I've ALWAYS used Red Lantern, even though there's now a much closer takeway to me than this one. But I'm not sure I will again. For the first time we've had an awful meal. Chips were cold and lots of them were from potatoes with black in them. The chicken in the chow mein wasn't very nice and tasted slightly off and was also cold. The Singapore rice noodles were also cold. This is not the service I've had before, nor the quality. Something is going wrong and it's a shame when you can't rely on somewhere that you feel a loyalty to, but £14 worth of food and I couldn't eat any of one of the meals and just have to eat what chips weren't black, doesn't work for me.

Probably the nicest Chinese in the area

Disgusting, expensive meal! the wrong order was delivered, we were overcharged significantly for a pile of powdered gloop supposed to be chicken curry and another unidentifiable meal. When telephoned the Manager Steve Sadler, he just argued and refused to do anything about it. Expensive lesson learned as it's only fit for the bin!

Food tastes lovely and the owners are very nice

Lovely food and lovely people, eat from here every week

Such nice food lovely ppl xxxxxx

Wankers!! Waited 90 minutes for my food, paid straight away. 20 minutes late and you cancel.

Where do you start with this place? It was the takeaway of choice for me for a few months, but time after time we began to realise how bad this place is. A while back they randomly took payment from my account a few days after we ordered food (so took payment twice) I was going to call and query this but the second lot of money was returned swiftly so I let it go, but it begs the question WHY are you taking money from customers accounts days after they have paid you in full??? Anyways we continued ordering but always paid cash. The final straw came when we were kept waiting 2 hours a couple of weeks ago. I called for an update only to hear a very angry lady shouting in the background, with another man swearing and seemingly passing insults at me (yes, I heard) The man at the counter remained professional, seemingly keeping out of the trouble between the two other people (scared of his employers no doubt!). Finally, the food arrived and what a dissapointment it was... Greasy and cold to say the least. The Singapore chow mein was vile and seemed as if they had just covered noodles in cheap curry powder. Parts of the order were wrong and about £13 worth of food was dumped in the bin where it belonged! In summary, avoid this place. Read the reviews on Facebook and Just-Eat. I told a friend at work about our disaster meal and as soon as I mentioned Red Lantern he laughed and also had a horror story to share. Well known for its bad customer service by the sound of things. Its a joke of a restaurant run by clowns.

Been here loads over a course of years, always great food, best chinese around

Absolutely disgusting! Ordered food from here many a time before but this time was disgraceful. I ordered through just-eat as per usual. 2 portions of rice, a portion of chips, a portion of beef curry and salt and chilli meat all came stone cold. Not only that, after only eating a few chips, this made my mum seriously ill. So we rang the restaurant to see what could be done and because we had accepted the food at the door, they refused a refund of any kind. Not only that, they put the phone down on us in denial that their food is crap. I do not recommend this disgusting and rude place to anyone.

Awesome food great staff no more can be said

Terrible meal, some of the order was missing. Rice was sticky, spare ribs tasted like they weren't even real meat, Singapore chow mein tasted like someone had just sprinkled curry powder on top to add spice. When confronted about the terrible meal, a refund was refused.

Must say its 5 star for food but twice got my order wrong , phoned to com plane didn't care one bit said its on the money , I had people over one couldn't have prawns and there were two mixed curry s very disappointed in there attitude

Delivery is prompt and the food is great, I've been ordering from them since forever and I can not fault it. Fast and friendly service!

Love this place. Best Chinese Food outside of Birmingham

Very reliable, the Chinese food is great but the Thai a little dissapointing.

Been a regular for years been let down tonight 1 hour 50 minutes and still not bin delivered very disappointed