Rainford Charcoal Grill in St. Helens

Poor quality and poor service. I ordered from here during the pandemic and it was great. Must’ve changed hands. I would not recommend ordering from here.

Always been my favourite place to order a kebab. Last 2 times we’ve ordered it’s just not been good. Soggy pitta, greasy food and pretty cold on delivery too. Expensive too. Really disappointing that such a great eatery has gone downhill.

We usually order from here once a fortnight or so. Was late getting home tonight so decided to order a couple of kebabs. I have to say as a rule, the chicken is super tasty and portions are quite generous. Recently, the service has not been quite as good. Tonight extremely disappointing. Kebab was very small, meat dry and not ready on time. The donner meat was also very dry and certainly not fresh. Disappointed as this isn't the usual standard . Hopefully they will read the reviews and attempt to improve the quality and service

Great lamb kebabs, kids love the pizzas. Not that keen on the burgers but will be back for a monthly large lamb kebab with chocolate fudge cake.

I have made an order from them and they have delivered my order to a completely wrong postcode, when I rang them an individual named Joseph spoke with me and he was extremely rude and he told me that it's not their problem, I have asked for refund or a my order that I have paid for and he told me that I am not getting any of them and he also told me that I have to go and find my food that they have delivered to the wrong postcode myself I was absolutely shocked . Will definitely not be ordering from them again and I will also let my friends and family know about it .

Ridiculous delivery charges so you order a pick up and they get the order wrong quite often. You phone up and they say sorry can’t deliver what’s missing come and get it or tough. Too many times now. Another business milking lock down but treating customers badly. Shame really. Average food over priced.

(Special kebab) Dried up previous nights doner meat hidden under other things that looked hideous when unearthed so whoever put it in was blind or didn’t give a Damn because I wouldn’t have gave it to pigs, most of the meat on top I’d already eaten before uncovering and to add injury to insult I now have an upset stomach. Must hold paying customers in absolute contempt for serving that up.

Food is good no complaints . Delivery is a joke they say an hour always nearly 2 . The drivers always in route .. they also have a habit of making up delivery price . Spent £14 waited 2hours too be told there was a £3 delivery charge . No appology 3 of my family members order regular but no more . Customer service is an absolute disgrace ..

If you're looking for a takeaway that offers ok, but largely unremarkable food coupled with terrible service, then look no further. I don't expect to call up and ask if we can pay on collection (and be told that we can) to then find no payments can be taken in store. Thats right a pizza shop that takes orders but can't take payments 🤯. Ok not to worry they'll send a payment link by text. Thing is at that point you need to listen to the phone number given not just make a guess at it! Yet another delay resulting in even colder food. Oh and for the record, when a customer says only put olives on half of the pizza, totally ignoring it and putting them on the whole pizza results in reviews like this. Poor show indeed. Good luck if you choose to eat from this half witted gaff.

Best keebab iv ate for a long time. I had Istanbul on pitta, wife had chicken on pitta, both were very tasty. Would recommend to all and would use again. They delivered to skem.

Since my last review I have been to the takeaway on two occasions and the food is excellent and the service friendly. Can recommend the doner kebabs.

We have had several takeaways from this establishment over the years and the pizzas and kebabs are very good, kebab choice is any combinations, lamb, chicken, kofta or donner, all meats very clean tasting not fatty as some donner meat can taste. The Pizzas when hot and fresh as as good as any. Seafood being my favourite. Tried the friend chicken, once, had a texture like wood chip and a taste like cardboard. Staff usually OK, however recently a chap tried to charge me 60p extra a for squirt of garlic mayo when I was spending over £20, so he got a polite reminder not to be cheeky.

We get take outs from here a few times a year and the food and service is always great. It is very good value for money and the staff are always very pleasant.

Picked up a kebab lamb and chicken with chips one of the nicest kebabs we have ever had so nice 👍🏻 Great service great food

A great little takeaway. The food is always lovely, staff are fun and friendly, prices are reasonable and delivery service is great. We love the pizzas and cheesy chips from here!

Very good Turkish take away can recommend the large kebab but try it on nan bread rather than pitta.

Love this place, get it at least once a week. Hot wings are my favourite and a pizza never goes a miss. Totally recomend this place

Just ordered 2 pizzas, process was so simple online through Just Eat and very reasonable. The pizzas were absolutely delicious and they were delivered 45 minutes before the given delivery time. What service, will definitely order again from there! Well done you.

My previous reviews have complimented the quality of the food. However I was very disappointed at my latest visit for a large doner kebab. The price has increased by 30p and the doner meat was both overlooked and inedible. I will not be visiting again until the quality improves.

One of my daughter's absolutely adores the pizzas from the Charcoal Grill so this is somewhere that we order from about once or twice a month. The staff are helpful and the food is good for the price.

This great little takeaway is awarded 5 Stars for its food hygiene. The Turkish staff are friendly and efficient and having tried kebabs from other places across St Helens on Just Eat and other apps, My go-to choice is always Rainford's Charcoal Grill. Its a little gem, reasonably priced and fair portions, My partner usually has a large doner with naan and the kids, like me, go for the chicken or occasionally pizza which they tell me is also very good. Occasionally you'll find little extras in a carry out- maybe the odd can of coke or a bottle for a larger order.Keep up the good work lads :-)

Great takeaway, staff always friendly shop always looks clean & fresh. Best Pizza's and Kebabs in the area. They do delivery service or collection. We phone order through and collect.

Spotlessly clean shop, very friendly helpful staff and excellent quality meals. Excellent value for money, well worth a try.

Simply the best kebabs in the area! Consistent top quality! I can highly recommend this takeaway! 🍕🍗🍟🥙🍔👌🏼👌🏼👌🏼

Consistently good food. I can recommend freshly cooked chicken kebabs, fresh salad and garlic mayo with pitta bread. 5 star hygiene rating and friendly staff.

excellent hygiene and the choice of kebabs, pizzas and other fast food is very good. The kebabs are recommended! portions could do with being a tad bigger but taste is great.

It is a little pricy, but lovely kebabs and pizza, with consistent quality. I do agree with a previous reviewer that the portion size seems to have suffered of late.

Eaten here many times. Always great. Definitely recommend!! Forget dominos this is better value for money and more importantly, hotter and tastier!!

My favourite takeaway. Usually fantastic, service, pizzas, kebabs, delivery. Food has really gone downhill. Ordered a large Donna kebab - this week and 2 weeks ago. Cost is now £5.10 and it was.....bald! Hardly any meat or salad. Pizzas - usually fantastic - now on a thicker base with hardly any topping. Obviously trying to charge more for much much less. Won't go again.

This place does the best kebabs for miles..used to go here at least twice a month for my kebab on way home from working away ( late at night ) as my ex oh hardly ever done a food shop!Got usual takeaway food also do a very good pizza here. Ohhhh want a kebab now

This takeaway seems like any other but now I wouldn't go anywhere else! The food is always, fresh, hot and tastes really authentic. The delivery is always early and delivery people are always polite.

I've used this takeaway on many occasions. The staff are polite and efficient. It has a 5 star hygiene rating and the doner kebabs are always well cooked. Recommended.

Delicious hot and tasty pizza. Our favourite order Vegetarian with extra Chicken. Cheese, Olives, peppers, corn, tomato, onion and Chicken generously topping a base which is perfectly cooked. Delivery is also good and great customer service.