Racanto Brazilian Cuisine Grill in Swindon

I did a phone order for collection, which they forced me to pay cash for. When I got home and realised that there was a missing item I called them back up. Instead of saying sorry for their mistake, the host began to accuse me of lying and said that it was in the bag, when clearly it wasn't. Not unless it was an invisible rice. She continued to argue that they packed it. She then began to swear at me in Chinese, which she thought I couldn't understand. I'm a honest man, and would not take anything that isnt mine, and i would certainly not try and con a Chinese out of a box of rice. So basicly what they have done, is steal from me, by charging me for something they clearly havent given. And conveniently, as the payment was in cash, I had no chance of a refund. They're cheaters, liars, aggressive and have horrendous customer service. Do not give them your money!! I will NEVER order from them again! If you read this, please don't say you haven't been warned!........ and in reply to the owners response about my review, you most definitely forced me to pay cash, as you ONLY take cash payments in the shop! I was not in a position to go online and order, which I told you. As for the swearing at me, after calling me a lier for 5 minutes you asked the chef if he made the rice (in Chinese), which he told you he didn't, then you back tracked and offered to make the rice, which I had to leave my house and drive all the way back for, which would've been pointless as the rest of the £40 food order wouldve been stone cold by the time i got back. At this point the damage was done and the trust of our transaction was broken. And when I expressed my dissatisfaction about how i was treated, you got aggressive and started to swear at me, not the chef. Thats why i hung up on you. Also, why would I accept a free item, when I stated I will never return because of the way I was treated. You can try and sugarcoat it in any way you like, but you treated me with disrespect, aggression and dishonesty.

Lovely pub, great atmosphere Landlady friendly an staff members very polite an happy. Toilets lovely an clean, pub is too Will definitely go back

We enjoy going to the Old Bakery for breakfast, lunch or a hot drink when we need to get out of the hotel (or outside of work for birthdays etc). Everyone that works there is so friendly and welcoming and it has a great atmosphere, the food is lovely and locally sourced.

Still very good! The delivery man was super polite! Food always arrive sooner than expected time (Gorse hill branch)

I haven’t received my order but it says delivered