Queen's Park Pavilion Café... The Park Cafe in Brent

This place is in a fabulous location with a captive audience however we will never come here again the staff are so rude it’s unbelievable I was so shocked trusting and unhelpful when asked about the menu and to top it off £14.90 for a smoothie, tea and slice of lemon cake shocked is not the word avoid!!

Really nice coffee and cake but staff were super rude and unhelpful. I visited with my elderly mum whilst I was on crutches. Barista couldn't give my mum a clear description of the difference between and latte and cappuccino and seemed more attentive to the even ruder man in the queue behind us who kept tutting and sighing ( you're in a park on a sunny day- what's the rush?) forgot my cake and then didn't offer to help us with getting a holder. There is barely any room on the table with cup holders, sugar, lids etc and there were people behind us. Another staff member grumbled that we were in his way- I asked him to please help my mum with the packaging up the drinks to which he responded 'if you make some space for me'. I'm so upset with how we were treated. A polite 'please excuse me' or 'would you like some help' would have been much more acceptable. Will never come here again and if you need more space redesign the cafe and make it easier for customers, and please have in mind people with disabilities. It's not at all disability friendly

Great location, coffee terrible. Bitter, undrinkable. And cups ridiculously small - think kids size.

I was very surprised to see so many constructive reviews so I thought I will share what a wonderful experience we have always had at this cafe. The cafe feels like home. We started visiting this cafe during covid to keep a safe distance and taking in some fresh air. We were very surprised with a very high quality of coffee, food and baked goods. The staff is very friendly and very cooperative. In our 3 years of visiting cafe, we have always had the most amazing experience.

Friendly staff, good atmosphere, but prices high for the area.

Awful matcha latte. They must use the cheapest matcha powder as every sip left a horrible bitter taste in my mouth.

I find their coffee very expensive for such a small cup size. If I’m going to pay almost £4 for coffee, I expect a decent size. Food is good. Place is nice.

When the suns out, you want to go to the park, take a break with a good coffee and relax a bit. In between site visits during the day when it actually is sunny, this is a very good place to do that. Get a sandwich, coffee, and enjoy the break ;-)

The cashier wasn’t friendly at all we were asking her questions and she didn’t answer we had to repeat many times she was really ignorant we’re extremely annoyed plus the place is not that great.

Very good facility with outdoor open area as well as inside tables. Otherwise an overly fake and pretentious attitude from staff and an arrogant refusal to accept cash payments. If I do go to this café I buy coffee from nearby places which do accept cash.

One of my favourite place, great coffee and delicious food. Highly recommended.

£4 for 1 scoop of ice cream. Have a day off guys Jesus

Not a very good value... Expensive for what they offer which looks cheap...

Great little cafe in a great park! Was very busy when we visited with a lot of families enjoying the sun. I recommend the wraps from the stand outside. Good selection of drinks.

Went there to get a fresh juice and was pleasantly surprise by the variety of items they offer. It ranges from organic dry raisins for kids to red wine for grown ups. I haven’t tried the food but my juice lived up to the standards.

I honestly wish I could give this place less. £3 for a lukewarm powdery hot chocolate that is barely big enough for a toddler. The options are so limited and nothing in this cafe seems to be good value for money.

I was very pleasantly surprised by this place. THE COFFEE IS AMAZING! Nutty, delicious, perfect. Very rare to come by in general, let alone in a park cafe. I tried a mushroom and emmenthal toasty, decent, not greasy, got the job done. The place has hipster, east London vibes, nothing fancy. Lots of Middle Eastern food options on the boards, which I’m looking forward to trying.

The man behind the till gave such attitude when I was about to pay by cash.

Rude staff, especially the older guy. Should go there out of necessity.

Lovely busy cafe. Prices are quite high though! Staff friendly and accommodating

Apple cake and falafel wrap are banging good! Would highly recommend. Great place to stop by for a quick something with seating outside.

Very welcoming it was a rainy day and quite but still made to feel welcome

Poor service. Understand that staff shortages can occur however after queuing once for food inside the cafe to be told there the kitchen is closed for an hour and then queuing outside to be near the front of queue to again be told the kitchen is closed is unacceptable. Matter of fact response given instead of an apology, its 2023 do better

Really nice and helpful staff. I ordered a sandwich and some coffee. Everything was perfect only thing that annoyed me was the fact that they toasted the bread with rosemary? I had bits of rosemary on my toast and it tasted very strong and bitter.

Kitchen was limited due to staff shortages but they make a perfect Oat Mill Cappuccino!

Local café in Queen’s Park with a good selection of cakes and drinks. They also do a fantastic wrap and salad box worth every penny. Don’t miss it if you’re a local.

Great ambience. They now have a variety of ice creams. Also a live counter for Falafel

Overpriced sandwiches and drinks, coffee was terrible, dirty tables, the high chairs were filthy , only positive was that the meals come in paper boxes which can be taken away. Better to bring a packed lunch to Queen’s Park!

The best banana bread you will ever taste..

Great location but would need more attention to how they make their scalding hot very week flat whites. Pastries are ok and the grab and go menu is pretty good, if you don’t mind paying a bit more then expected. Might suggest to pick up your food and drinks before coming to the park.

We have come 4 times and have never been able to order a crepe. Closing at four apparently entails stopping making crepes at 330pm while breaking new ground for being grumpy to customers. Apparently arriving before 330pm does not work either due to “shortages”…

Nice little cafe smack in the middle of the park, serves coffee, tea, cake and a variety of hot food, falafels and breakfasts etc, staff very helpful. Lots of organic/ veggie options....

We ordered two coffees (regular latte and oat latte) and the taste was really bad. We told them and the answer was "because oat milk is gluten free", a creative and really convenient excuse as the other coffee was milk... I would suggest the staff not lie if your coffee machine is not working on a busy day.

Decent cafe for a park. Coffee is Ok. Falafel is average for £6. Much better falafel wraps around for half the price.

Excellent coffee and toasted cheese and ham toastie. Lovely location

Foods alright but the staff seem angry to see you and overtly aggressive. The falafel wraps are good but my friend asked for a fish and chips which is apparently for children only and was scoffed at. I asked to use the toilet but was told to get out angrily by the manager.

Lovely cafe..nice good and good price. The stuffs are amazing and very polite

Such an amazing location, and actually quite like the food. But it’s a 25*c day and the doors are locked because “the kids will all run through”. Honestly most ridiculous exclude from the till person I’ve heard for not opening doors to get a breeze on a hot day. Staff not open to feedback, should be better

Had a really lovely bacon, potato and raclette sandwich and my partner had a croissant! Line is a bit long but was delicious! Also try the ice lollies, they’re great on a sunny day

Great place to grab coffee and a bite, while you're around.

Nice and clean queues not too bad prices fair coffee and cake lovely.

Good value, friendly and great crêpes

Excellent food to eat out while we must!

This could be much better. I know covid has had massive impacts but other places seem to manage fine. Took us 30 mins the other day to get 2 coffees and a tea. Another time staff were checking their phone while we had already paid and were waiting for a slice of banana bread that was on the display tray ... the food is ok but not great

Great coffee in a even better setting

Food was ok but the service was very slow. Also, since they were serving the food outside, it would have been easier to put a sign with the menu outside, so that people didn't need to ask, contributing to the long queue.

Its a nice cafe, BUT they wouldn't give me a glass of water from the tap, which l find ridiculous to be honest, cant be to do with vovid, as they are more than happy to sell tea , coffee, bottles of wine etc.

I went there today to order my lunch . Due to the Pandemic I know businesses are having to adapt how they serve their customer however I was very concerned that the food like salads,sandwich etc, was exposed on a surface outside without any protection and temperature control and flies were sitting on the food. I think that's very unhygienic and must be addressed asap for the safety of everyone before someone gets ill.

Lovely, but limited because of covid-19.

No idea why the management keeps changing. I keep seeing different faces everytime. We have been coming to this place for over 8 years and it has never been consistent in service and products. I guess the only reason this place is busy is because there is not much of an option, there is but people just simply can’t be bothered to go the main road. They just wanted to charge me for a baby chino whereas I have never elsewhere. And the lady had some funny attitude. Come on, we r talking about a quarter of a size of a flat white cup of milk. Seriously? Guys, wake up!! good business requires gestures, respectful attitude and consistency. And even though I asked for a extra hot latte, they all came out cold. Well done guys, you lot lost another regular customer.

Used to use Queens Park Cafe quite a lot when the children were younger. Pre Pandemic went in for a cup of tea and it was actually very nice. Lots of bench/table seating outside and gets extraordinarily busy during the warm weather and rightly so. Feel sad for all the small businesses which have had to close during this Pandemic with no revenues and a lot of pent up demand going missing. The present management team keep the cafe nice and clean and this is an integral part and great meeting place in Queens Park and hope to see it re-open to get some of the Summer trade. Best of luck!

Good quality coffee. Please change the music

Card only no cash. It's ok here. Not much of a selection of food. It's rather niche. Dirty toilets.

Great location. Terrible slow counter service with a very inefficient system. No vegan/dairy free snack options to eat & the coffee isn't good either. This was my 2nd visit as I was thinking it might be better when it was less busy....no, equally hopeless. What a shame as it would be such a perfect spot otherwise.

Good food but constant terrible service I get food/coffee there twice a week and for example last time, the waitress charged me 50p for hot water for my 6 months baby and accused me to give him carrot puree which is “outside food”... come on ... six months! Sad as this place has an idillic location. No wonder why all coffee shops around are full and this one empty during the week.

Very friendly, good coffee, ok with well behaved dogs

In its current iteration...great salads

Under new management with improved menu.

Looks clean and the food is nice. Little pricey

Cosy place but hell its expensive

Not a huge choice and expensive

Lovely employees, great location.

A lovely little cafe of healthy and delicious light lunches, breakfasts, pastries and snacks. Lovely staff!

Brilliant service. Tasty food at reasonable price. Lovely surrooundings. Well done.

A wonderful cafe and outside eating area. My only disappointment was with the incredibly slow service from the ice cream vendor. 3 people in the queue and well over 15 minutes to serve everyone. These were not complicated orders, just the member of staff taking far too long.

Was ok, not much of a choice here. Ok for a quick bite. Coffee was good though. Toilets ..... not at al clean, but not sure if they belong to the park or the caf.

Nice little venue in the park. - Does not except cash!

Rather expensive and little choice. The salad I chose was to say the least, disappointing. One plus, lots of outdoor seating.

We got 2.bacon sandwichs and a sausage sandwich. They were great. Good service too.

Busy as usual, especially as it's been a beautiful sunny day "as it seems to cater for all kinds of people, especially those with very young children and babies. Nice position in the Park and plenty of space for everyone to be comfortable as well.

Great coffee, delicious food. Perfect to take into the park.

Il contesto è ottimo..inserito in uno dei più bei parchi di Londra, il servizio ristorazione è un po' approssimativo e si può pagare solo con carte di credito..per il resto...very.. very nice

Lovely cafe with wonderful staff

Unfortunately they don't have too much choice on food...but I give them 3 stars cause the ice cream was very good!

Ordered toast for £3. Got one slice, when I questioned it they said that is how its supposed to be.....

Ensure that you have the 'right change' or they will not accept any money....only card payments. How you are supposed to know beforehand the cost of things...I am not sure...it's a ridiculous request. Overpriced and no longer a community cafe . I have frequented Queens Park for over 30 years...taken my children and grandchildren to the park every week. Worse cafe management ever.

I had scrambled eggs on toast yesterday lunch and was horrendously sick all afternoon - vomited 5 times. It was the only thing I ate all day and had be fine before then.

nice people but expensive foods OK

Love outdoor enjoy with famiely. Only a little pricey if buying icecream for kids.

Always a favourite with the family

Over priced and not as friendly as before

Nice cafe But no cash Card only .... not nice

Nice, but food average and over priced.

Lovely park to chill especially in the summer. I name that park as the Mother& Baby park

Brilliant place to have a croissant and coffee during a pleasant walk in the park

Very disappointed in over priced and weak tea...

Amazing selection of food and one of the best brownies I've ever had. Also a very good mocha and the staff are great.

The place is comfortable but needs to be more tidy

The lunch food has improved a lot so compliments to the chef. They take good care with the food and presentation, the croquettes were particularly good. However I had to take 2 stars away because every time we have been, the staff have been abrupt and rude (barista was lovely exception) which makes it very unpleasant to visit. Front of house really needs to be sorted out. This is our local so we want it to succeed, please hire staff that know what customer service is about!

Good healthy food; small portions.

Lovely to get a coffee, cake and sit in the sunshine.

Nice snacks. Great staff. Children/family friendly.

slow service ..and kind of rude too ..average coffe.

Good food quite pricey.I'm always forgetting to ask for Fries end giving me chips.Different price ,God sake it still potatoes!!

Park Cafe, hot and cold food, good coffee, BBQ at weekend, healthy kids food, serves alcohol.

£5 for 2 ice lollies (not scoop ice cream, just mass produced ice lollies) is outrageous. Cafe overall is slightly better than it used to be.

Having used this place many times in the past I was pleased to hear that it had been re-opened. That was short lived my 1st visit since it's opening was an example of how not to run an eatery. No receipts given unless you ask for one, which led to further issues later on as not only I but one very frustrated and irrate was asked to prove what she had ordered. My order I thought was nice and simple scrambled eggs on salmon, croissant and 2 teas. This in itself was trying as the cashier was too keen to cash in rather than listening to my order. I had to ask for 2 teas as only one was out through. Had the cashier confirmed my order at the time the problems experienced 20 mins later (my wait for my order) to turn up would not have happened. First I am told that the salmon is not available and I would need to order something else. The fact it had taken 10 mins to find this out I decided to stick with the teas and croissant already served and requested a refund. "Do you have your receipt" I was asked. I explained I wasn't given one. After a few minutes of disputing my order a cash refund was given. 10 mins later two orders of scrambled eggs on salmon turn up, 10 minutes after being told no salmon was available it was 5hem I noticed what I had been charged reflected this. By this time you can imagine I was not pleased. I was offferd one of the meals complimentary, but my Sunday morning had already been ruined and I requested a refund on the whole order . Luckily I paid with my phone as I was told then that receipts aren't given unless requested and that track of orders are via the pager given once order was taken, this I no longer had as I had been paged to advise me that the meal was ready only to find out they they couldn't fulfil my order. What a joke. One saving grace was the pleasant young man attending my table who apologized and tried his best to win back me as a customer. I personally won't be going back as I am sure not many of the other patrins who too experienced longer than necessary wait.

The cafe is ideal for families with small kids. There is a small kids area with books and toys. The kids menu is alright and at a decent price.

Cool cafe in the middle of Queens park where you can get all sorts of food,drinks and ice cream for adults and kids.

Great coffee in the center of Queen's park. It's the perfect venue to meet for a coffee, a breakfast or to bring kids. They have table outside and games for little kids. The only downside would be they need to refresh a bit the venue and the toilets who seemed quite old.