Qartol Turkish Restaurant in Mid Sussex

Had dinner with friends here last night before going to the cinema next door. It was honestly some of the tastiest food I've had in a long while! Such lovely service too and a nice interior. Would highly recommend!

Lovely fresh food and good service

Food and service was excellent HIGHLY RECOMMENDED

Third visit to this Turkish restaurant and maybe last. It’s an attractive looking restaurant and easy parking. I had booked a table online but honestly didn’t need to as the restaurant at peak time on a Friday evening was very quiet and not expected. I first visited the restaurant when it opened and I was, today disappointed. The main difference from first to last visit was portion size. I ordered calamari starter and out it came four rings very tasty but not a Turkish portion. I had then ordered lamb chops and again the amount of rice and meat seemed reduced in quantity. I’m not a greedy person but enjoy Turkish food because of the tasty meats and size of portions. This was disappointing along with a mediocre atmosphere due to the restaurant being virtually empty. If the owners have depleted the food portions this maybe why your restaurant is no longer busy. Shame.

outstanding food and very nice people there

Wonderful food, a real pleasure to dine here. The host was great and very welcoming.

Absolutely superb restaurant, friendly staff, great service and the food was magnificent, price was also reasonable. Will definitely be going back, give it a try you won’t be disappointed

Very good food and friendly attentive service.

Amazing food, amazing people. Me and my family always enjoy our food and the atmosphere there. Thank you Qartol !! Highly recommended !!

Chicken Princes it’s a delight 👌🏼

Really enjoyed this place, even through it was quite they didn't miss anything out about the quality of the food and service. Defo coming again

Lovely food, very attentive and respectful staff - highly recommended!

Delicious food, very accomodating and friendly staff, lovely atmosphere. Pricing was great and service was very prompt. Will definitely be returning!

At Qartol Turkish Restaurant, you're in for a treat! Their mixed kebab is a flavor explosion, with perfectly grilled lamb, chicken, and beef. And don't miss the princess chicken – it's tender and seasoned just right. The staff here are super friendly, making you feel right at home. Plus, the vibe is cozy yet classy, making it perfect for any occasion. Whether you're hanging out with friends or on a date night, Qartol's delicious food and chill atmosphere won't disappoint!

The other restaurant in town may be super popular, but the food here is actually better quality and the staff genuinely appreciate your custom.

Excellent food, and I really do mean that. Exemplary in fact, even though one certainly pays for it. Friendly and attentive service too, although they did that standard thing of repeatedly forgetting the tap water until prompted repeatedly. That ambience, though... Dear god. This restaurant for starters really needs some acoustic deadening, as the place is so loud it sounds more like a hysterical school canteen than an intimate restaurant. And THAT music, of the genre which horrendous British people listen to on holiday in Dalaman, has absolutely no place being played as ambient music anywhere ever. We are talking trance remixes of Dido, played LOUD. In summary: +: EXCELLENT food, -: APPALLING ambience.

A bit expensive but food quality is ok

Started well but then we asked for a platter for 2 to be made for 3 people. What arrived was a platter for 2 but we were charged for 3. We did question it at the time politely but it went right over the managers head. The waitress then bought over the desert menus and left us for 20 mins came back and we told her our preferences but the they didn’t have them! Why didn’t she inform us what they actually had in stock first!! Paid and left to pickup some fab ice cream on the way home. No will not be returning.

Ordered a delivery online from Qartol. When it arrived one order was incorrect (lamb sent instead of chicken), and one order was missing (halloumi starter). We rang the restaurant to ask if the halloumi could please be delivered as we had paid for it, and asked for some more bread as we didn’t receive any for the other starters (hummus and taramasalata). We were told we’d have to pay for the bread which we said felt quite unfair given that we didn’t receive any with the starters and our order was wrong / missing an item. We then waited for the items to be re delivered, for over 40 minutes. We called back up and were told in a very rude tone that the delivery driver had just left, despite us ringing from a different phone number and not having said our address. By this point we’d finished our food so asked if we could have a refund and were told we would have to come to the restaurant for that, despite us having paid the first driver in cash. Things will always go wrong but it’s the way they are handled that matters, and this whole experience was very poorly handled from start to finish. The original woman (sounded quite young) dealt with our issue quite well but the other staff were rude to us as customers and to this woman. A shame as the food was tasty (albeit almost cold when first delivered). Also the bread that was provided with the mains was looked and tasted like supermarket pitta - again, maybe there was a bread shortage but something should be done to make up for that. Would not feel happy to order from here again.

Superb service and food, I found the amount(portion has got smaller)

Had dinner last night at Qartol and I cant compliment the experience enough! The food was delicious, service excellent and was overall an amazing evening! Will definitely be returning and highly recommend to all!

Fantastic! Great food, every part of the meal was delicious. Lovely genuine staff, nice surroundings. Priced right. Would rush back. Overall a really nice experience

Spur of the moment decision on way home from London and was really happy.... the food was absolutely delicious and fresh. Staff were very friendly and the restaurant was busy so a great atmosphere. Tastiest chicken shish I have had in this country. We will be back.

Love this place. Service is warm amd friendly, the atmosphere is welcoming amd the food is delicious 😋

Nearly £60 spent and could have sworn only half of it turned up. Very small portions and overpriced.

Fantastic food. Amazing service and staff couldn't do enough for us. Would go back anytime

Great food and amazing service in a beautifully decorated restaurant, definitely try Qartol!

Food spectacular, wonderful service, attentive but not intrusive, easy parking, good prices.

What a fantastic place ! We visited for my wife birthday dinner ! Fantastic tasting for of very high quality ! The atmosphere was amazing , the waiters and waitresses were all so kind and their birthday celebration songs were so amazing ! Thank you

Great service and lovely food definitely l recommend 👌

Lovely place to eat. We went two times in three days while staying in East Grinstead. Food was very nice / service was great. There was a mistake on our order on the second visit but was handled very well by the owner. Will definitely come back when in East Grinstead.

Expensive food, very small in quantity, but service was ok

Beautiful, comfortable and friendly space serving incredibly good food with great service. Highly recommend, will certainly return

Amazing food and service. The ambience was fantastic and we had a great evening. Well done Verity and team!

Came in here for a late meal. Food was excellent, service very polite and efficient. Made very welcome and had an enjoyable time.

Horrible food and service not good advice for a dinner then in town we have a lot of restaurants which is they do good food.except this one

Great food, pleasant service and well decorated interior.

Great food, quality and service. Nice decor and everything in good condition. Complimentary salad and warm pitta bread were really nice.

8 of us went in after the cinema we had the sharing plater.

Great service, very nice food with draught Efes to boot.

We love Quartol, it’s a brilliant restaurant with very friendly service and really delicious food. It never disappoints!

A wonderful authentic Turkish restaurant in the heart of East Grinstead. Staff are polite, decor and atmosphere are beautiful. Would highly recommend

Great atmosphere and food was really lovely. Will definitely go back again.

Great as always, visited with family for get together. Food, atmosphere and service all great! I had the chicken princess which was lovely. Always a great night.

Ate here as a walk in today and it was just lovely. Welcoming and attentive staff who seemed to genuinely care that we enjoyed the food. Generous portions and it was absolutely delicious. Highly recommend!

Food was amazing on Mother's Day. Lamb and chicken cooked to perfection. Perfectly seasoned and not too salty like alot of Turkish food. The lamb just melted in your mouth too. Best I've had in years. Will go back for sure.

Great Food , Great Service, Family Freindly atmosphere- 10/10 experience

Great service and food. The presentation was amazing, and everything was flavorful and cooked perfectly (even when arriving just before the kitchen closed)

Yemekler çok güzeldi. Çalışanlar çok kibardı. Mezelerden şakşuka çok iyiydi. Uğrayın yolunuz düşerse…

Food was amazing, nice sized portions, left us feeling full and satisfied. Nejat was attentive, knowledgeable and friendly. We will definitely be going again. Do recommend 100%

We are regular visitors to this restaurant and have always had great food and second to none service. Our most recent visit was on Valentines night . It was such a nice experience not to be rushed and everyone had time for a friendly chat. Thanks Verity and team

We had a couple of take aways from here during lockdown, which were good but had never visited the actual restaurant until this evening. We had a really great meal, the food was tasty and fresh and the staff were friendly. We really liked the restaurant and will be returning.

Stayed in a local hotel and decided to eat there. The service was excellent and staff couldn’t do enough for us. The food was full of flavour and piping hot. Would definitely recommend this place to eat at.

Nice Halal Turkish restaurant in East Grinstead. Very nice dining area with excellent customer services

Lovely place to eat great staff and superb dishes, highly recommended

Always fantastic food, good portion sizes and value for money every time I order. Tonight Qartol exceeded themselves even more than ever expected or needed! Unfortunately what I ordered online for delivery was out of stock so the restaurant rang me immediately - apologised and allowed me to choose another dish (which was higher in price than my original order!!) with no problem and advised the price difference was on the house. Then when my delivery arrived they even added in a dessert free of charge again. Thank-you Qartol - fantastic everytime!! Definitely recommend.

Absolutely lovely could ask for a better service and great with children will be returning soon

We ordered our food over the phone and it was ready really quickly. We got the shared platter which was a good portion and very filling price was reasonable and there is parking across the road which you pay for. Service from the staff was good, resturant was quite for a Friday night

Visited this restaurant with friends last weekend. Very friendly, great service, amazing food. Will definitely eat here again.

Always a favourite of mine the food is excellent and the service is second to none. Look forward to going back there soon.

Best Turkish food in the area. The food is Devine. Great service! Would come again! Definitely recommend.

11 of us on a family meal had a fantastic experience and excellent food. We could not ask for more from this place and the staff. There were a few of us drinking quite merrily and therefore they had a lot to deal with but did it with finesse and patience so thank you. I will always keep coming back! Toby

From the time you walk in to the time you leave the service and the food is 5 star plus we never went there before but we will definitely go back again and recommend this restaurant to everyone

I had no idea that food of this quality was avaible for delivery. Will definitely be ordering again!

LOVED IT!! It’s beautiful in there, the food is gorgeous and the staff are so lovely! Will definitely be going back! X

A true gem, food was amazing & generous portion sizes, price is great, service was wonderful. Highly recommended!

Very friendly staff and absolutely brilliant food. Great portions and many options to choose from for all.

Ordered food 2 hours ago and still no food!!! Will not be ordering or visiting them again.

Maybe good when you eat in but my takeaway was tragic. I was so excited as it has good reviews and the images on UberEats looked great. After waiting over 2 hours my food arrived and the portion sizes were shocking for what you pay and the Russian Salad was two pieces of potato with some peas absolutely drowned in a lake of mayonnaise. Very underwhelming.

Wonderful food , service and very welcoming hosts. The choices of kebabs are amazing . Though, à little bit over priced but the taste is worth

Ate here last night with my wife (Friday 7th October 2022). Excellent food, very attentive, informative and friendly staff, great atmosphere, very reasonable cost. Best lamb shish I have had by a long way. Very highly recommended

Very disappointed when we ordered a delivery from this restaurant. It had been recommended by a friend and we were looking forward to trying this as another option for a home delivery meal. The kebab meat was probably the equivalent of one skewer. Piles of rice, mediocre salad and dry overcooked chips. The food was stone cold when delivered and very disappointing. Very expensive for what was included. Waste of money.

My husband and I regularly get take aways from Quatrol and we are never disappointed, the food is always cooked perfectly and very tasty. Such friendly staff too. Perfect if you’re wanting a healthier take out and/ or mid- week treat. Its also a great place to dine in, lovely decor! Highly recommend.

I've been here a few times now and even had take-away from here and I've NEVER been disappointed! The food is absolutely outstanding and the staff are always so kind and helpful! I would 100% recommend this restaurant, dine in or take away. If you love your Turkish food this is definitely the restaurant for you. This is actually my favourite restaurant/food and I always come here everytime I come to see my dad in East Grinstead.

Amazing food polite survers all round good restaurant

Food was tasty and service was good. Worth a try

Very nice food, reasonable prices with good range of dishes and nice surroundings. We will return again in the near future

Great food, great service, nice interior.

Great food very tasty five stars

Nice enough halal Turkish place outside London. Similar price, £36 for a share between 2 platter. Disappointed by the underwhelming amount of sauces.

Great food, great staff. We take the kids there and they are brilliant with them and the food is amazing.

First time here. Very attentive waiter , pleasant staff. I had the Sea Bream which came with lovely fluffy white rice, red cabbage , raw grated carrots. Finished off with a Turkish coffee. Delicious. Highly recommended.

Excellent service, fresh tasty food, lovely hidden gem in East Grinstead 👍

Beautiful food very nicely cooked and presented. Very tasty and good service. Staff were charming and attentive without being over board. Was fairly quiet but it was the afternoon and any lack of atmosphere due to the lack of customers was made up by the music playing.

I love the food and the staff were very nice.

Spent £33 for calamari, mixed kebabs and chips. Chips portion was okay but the rest did not justify the price. Far to small portions. Taste is standard but nothing special. Maybe different if you sit in

Amazing meats, enjoyed this dinner a lot, for sure I'll repeat

First time in this restaurant tonight and I can't recommend them enough. Food was first class and staff were so attentive and friendly will definitely be going back

Beautiful food, great service. Recommend!

Friendly, attentive staff. Restaurant was comfortable and clean but the atmosphere was flat as it was fairly quiet. The food was ok… chicken didn’t seem to be good quality and was quite bland, possibly down to choice of dish so would go back to try again.

Great service with perfect food. Very welcoming.

Fabulous food and a great atmosphere. Obviously very popular as it was full. We went for a family birthday. If you havent been, GO. Thoroughly recommend

On the 29th of January we celebrated my wife's birthday at this restaurant with my family. 15 people including 4 children and we had a fabulous time. Everybody commented on how lovely the food was and the service was really good. We stayed the whole evening and were the last ones in the restaurant keeping those poor people late. I thoroughly recommend this restaurant.

Most enjoyable and tasty lunch here with friends

I have some Friends that rave about this place … I don’t know what I’m missing?!? I mean, it’s ok , it beats me cooking for an evening … but that’s kind of it. It’s not cheap for what it is and the food Is just a bit underwhelming. They are nice & friendly bit I just don’t think it’s for me, there are much nicer places to go in EG.

Who needs a large menu when the food is as good as this Staff so helpful and polite

**AVOID** Shocking customer service, cold food and ripped off 1. Ripped off > we ordered through Just East which I accept will be subject an additional charge to cover their commission. However, given we spent £40 on a x2 chicken wraps, x3 small sides (3 small chunks of halloumi (£6.50!!) 3 small portions of calamari (£6.50!!) and garlic mushrooms (£6.50!!!) I am shocked at the value for money we received from this restaurant. It is the ultimate rip off. 2. Customer service > we had to explain twice (once to the female manager and once to the owner) the owner was patronising towards us, accused us of lying and did not believe our complaint, then had the nerve to blame everything on Just Eat! The male owner needs to take responsibility, but instead he got aggressive over the phone and kept calling us darling! We asked for a partial refund, which was greeted by a response of shouting down the phone at us, and saying he does not have a solution to our problem! I would suggest and recommend some training in customer service to owner and his staff. 3- Food was delivered cold, the wraps were soggy, the chips in the carton were minimal (like the starters) the wraps were spicy, which was not pointed out in the menu description either! Overall, awful awful experience and can't understand the positive reviews below based on what happened this evening! Will not be eating from here again and will certainly recommending our friends and family stay away.

Brilliant food and service. My grandparents speak highly of this place and after going to dinner with them here, it's very nice to see how good they look after them. Very much do I recommend this place.

We visited here for the first time tonight and were very impressed with the food and the service. The staff were very friendly. We had a party of 9 adults and 1 child. We had starters, drinks (alcoholic and non alcoholic), mains and desserts and...

Delicious food, friendly and efficient staff, and the bonus of excellent live entertainment on the night. Very enjoyable evening.