Pukka Pizza in Malvern Hills

ABSOLUTELY Disgusting! Never ever written a review in the Uk. But today on Tuesday 20/5/25 at 5.20pm. called the store after a terrible disgusting experience with the New Franks red hot product. I bit into the product and it squirted hot liquid on my arm and in my car. When I called the store a female said. "That's the way they are made!!" WHAT ARE THEY ON ABOUT.... MCDONALD'S PRODUCTS ARE DESIGNED TO BURST AND SQUIRT OUT HOT LIQUID. Then she put me on wait without any explanation and passed the phone to a manger. Who gave me all the spiel about this issue not being known about, blah blah blah.. not in their products In their store... Blah blah But then I reminded him that the female said that's they way they are made. So if it's not a known issue them how earth would that lady know it was an issue! And say " that's the way they are made! Really horrible hygiene and food safety protocol followed by the manager. I told him the item and recipit was in my bin, he never requested the item as he should have done and also replaced my item with the receipt from my bin. Eat here at your own cost.

I ordered food from this store and it wasn't cooked properly gave me and my partner food poisoning I've tried to get into contact with them about it and I've heard nothing back no emails or phone calls wouldn't recommend

I have been using this place for 6 years and sadly I won’t use it again after my experience I ordered a large chicken meat and chips and a small chicken meat and chips for £18 when we received it we had less than a handful of chips each and they were hard and under cooked also pickles and coleslaw was missing, I did phone up and advise them and was just dropped of some pickles for £18 and also being a regular customer I thought this was awful customer service and this was the manager also so that makes it even worse!!! I feel yes sometimes you can get some good food from there but lately it’s Been so up and down and the level of service given to customers even regular customers is awful and I will now no longer be using this restaurant as they obviously don’t care about there customers. Po