Pub & Kitchen in Arun - Phone Number, Reservations, Reviews

By far and away the best service in Butlin’s. They could not be more accommodating or attentive. We were served by Natasha, who went out of her way to ensure that it was an enjoyable experience - exceptional service. One of our party is GF and both Natasha, and another excellent waiter Marcel, checked several times to ensure that the food was delivered correctly. I wish we received service like this all the time!

The best restaurant at Butlin’s. We visited this restaurant on our last night and it was by far the best meal we had through our stay. Order quickly and food came out within minutes even before our drinks, which did concern me a bit but the food was very hot and tasty. Bar man was very helpful in telling us the best value for money on cocktails and the pudding was really lovely. All round a really nice meal and not too expensive, I would say it could do with a deeper clean as some bits round the eating area were quite grubby and they had only just opened before we went in, but as a whole I couldn’t fault the food

next level chicken. so juicy and big. Best peri peri i've ever had and not even close. I had no expectations but this blew me away. they must use chickens that lived a happy life and do a brine to make them so dam tasty. this will make you think differently and chicken

The chicken was cooked to perfection and use this restaurant every night as part of the dine around package, This is the best restaurant on site and this restaurant puts Nando’s to shame, the peri peri sauce os much better the chicken cooked better and better price and the salad side is delicious!! I have nothing but good things to say! Jessica the deputy manger is also amazing, so courteous polite and helpful about everything and runs a tight ship! It does get busy so I would say come early when the site is busy, but you definitely won’t be disappointed. Thank you Jessica for making us feel so welcome every time we come. From Michelle and Jahniya

We tried to get a table Tuesday night about six, but it was so busy, we booked for the next night, well worth a visit, food is delicious, staff friendly.

I wasn’t expecting much from this restaurant after a poor meal in the beachcomber the night before. But this place is fantastic the staff are welcoming and knowledgeable, and as previous reviews stated the food is incredible and at very reasonable prices Thank you for such a lovely experience

Fantastic!!! We enjoyed the food and atmosphere at the Firehouse grill. The food was cooked well. When our son didn't enjoy his burger ( fresh flame grilled chicken), they simply exchanged it for another meal. We were served by Lucus and then Kingsley, who went beyond to make sure we were taken care of and comfortable. Kingsley, you are a credit to the team at Butlins, and we hope if you're still there, we'll see you when we return. Food was delicious. Huge portions! We were on the dinearound deal and we got starters, mains, dessert and drinks! You will not go hungry here!

Great service and awesome food 👌. Kingsley was especially helpful, outstanding service and attending to our every need. Thank you Firehouse!

Good customer service, food was very good and cooked to preferences/intolerances. Value was good. Chicken was in my opinion better than Nando’s.

We’ve been here twice for dinner since our stay at butlin’s and the food has been amazing. The service has been second to none. Kingsley was our waiter and was very accommodating and attentive on both our visits. We would not hesitate coming here again! Keep up the good work Firehouse and special credits go to the staff that make it extra special!

The food at firehouse was really good, great options for the kids and adults alike. My faves were the sweet corn fritters and the boneless thighs with bbq glaze! Best of al was the 5* service we received from Lucas! Made great recommendations, ensured we got our order in on time despite arriving late and was really pleasant all through! Thank you Lucas M!

Good service from the whole team at firehouse grill, especially lucas. Would visit again on our trip to butlins.

We have been at Butlins for the week and came here for lunch for the first time today. I came in to ask about gluten free options. Lucas was so knowledgeable, helpful and friendly - he encouraged us to give it a try and I am so glad we did! The food came quickly and was really tasty. Lucas was a brilliant host to our table - funny and friendly. And he went above and beyond to make our experience exceptional. Thank you Lucas! You really cheered up our rainy day.

On the dinearound package, was sat fairly quickly at our table which was ideal with the kids. The food was well presented and hot, portion sizes fantastic too but thats where the good ends What however let us down was the poor service as i dont really expect to have to ask 3 times to place an order while staff stand around the bar slagging off what sounded like a female manager, swearing was nice to the ear also. When we did get our order taken, we was pretty much abandoned while staff continued their chats which is a shame as we wanted more drinks but why would we beg for that, it should be common curtesy? Staff friendly? I found most cocky and arrogant, almost pet talking us into ordering certain dishes and making stupid jokes which wasn’t really for a restaurant setting. Overall was the worst experience of the week wont be rushing back

I'll start with the positives: firstly we were on a Dinearound plan and when we arrived at the start of our slot our table was ready for us and we were seated immediately. Secondly the food was quite good. However we were severely let down by the service. It took 35 minutes for someone to take our order (and even that only happened after we asked twice!) From that point the drinks took another 30 minutes to arrive and the main course took 40 minutes. Desserts, which we had already ordered at the start of the meal because of the Dinearound plan then took 25 minutes. The whole experience took 2 hours and we ended up missing part of the evening show. Not a great start to our trip.

We were a family group of 10 & ate in this restaurant in the mid afternoon when we got a big table opposite the kids play area which was perfect . We all really enjoyed our meals , the burgers , spicy fries & kids meals were all great & portions a good size . Would recommend 👍

We came here twice during our holiday, staff are friendly and quick to help, the menu has a wide range and even caters to vegetarians and fussy eaters. The service is quite quick although during one of our visits it was quite busy and we had to wait 40 minutes for our food.

Lovely chicken better than Nando’s really friendly staff defo recommend clean environment and big portions

Staying at Butlins for the week, and have popped in with wife and kids, Firehouse has something for everyone, and it's all very tasty! Staff are really helpful and polite too

food was the best all week, fantastic service from all staff, especially Tina who catered for all our needs, funny, helpful, friendly and interested in our stay, service was quick even at a busy time, excellent value for money, I highly, highly recommend a visit!

We had a lovely meal here, Kieran was positive, upbeat, provided great service and good for a chat. Definitely recommend we will be back!

Everyone working in the restaurant business should be taught how to do it from the staff at this place. Incredible, and a true credit to the business. We had Kieran, who made our whole visit wonderful with his upbeat attitude and conversation, so thank you...

All the staff in this restaurant are amazing. They're kind and attentive and really make you feel like you're on holiday. The food is really tasty too.

Been here many times and the food is always brilliant and reasonable. Jess and Tina made our trip extra special including Tina calming our little one during her toddler outburst.

Great service and food. We especially enjoyed Kieran and Tina’s good humour. Good selection and easy to cater for all dietary requirements.

Tina has served us twice over this weekend. She is an absolute credit to the business, fun, friendly and a real human being. This is the type of person you should be hiring. The food is on par with what you would expect at your...

Tina is blooming fabulous - beautiful, funny, a joy to be around - she’s makes life worth living! Kieran - well what can I say. Just look at the boy. Smokin hot 🤩🤩🤩

Good food, great vibes. Service from Tina and Kieron was amazing such a friendly and warm welcome, made us laugh all night. Will be here again soon

Staff are lovley nothing is to much. The wings were amazing. Nice food and a good price . One of the best places to eat here

One of the best restaurants at Butlin’s, Bognor Regis. Food was amazing, my wife had the chicken burger and for myself, half chicken with spicy rice and salad. The service and attention was 10/10. Really makes a great holiday as you leave the restaurant happy...

Excellant service from the minute we walked in and asked for an accessible table. Politely informed they had oneeft, could we check it was suitable and if it was they would clean and set it immediately for us. It was perfect. Mother in law was...

We were seated in the restaurant fairly quickly, the waiter took our drinks order then went home and didn't pass our order on so we waited 20 mins for drinks, we then waited another 10 mins and i asked if we could order our food...

So we were staying at Butlin’s with the dine around. However we went to 2 other restaurants and no one could explain how it worked but when we turned up at Firehouse and served by Joe he and swerved everything and explained all aspects of...

Quickly seated and food was hot lived all round ! Waitress Elizabeth was amazing such a help nothing was to much thank you :-)

This was our first time at the Firehouse grill and we were most impressed. Our server, Toby was just amazing for such a young man. Confident, chatty and super efficient. The food all arrived quickly and was very tasty. We would definitely return here again....

We went here as part of the dine around plan. The food was lovely and hot, service was nice and quick, out of all the restaurants we ate in for the week, Joe gave the best service, nothing was to much trouble.

Great food, great service. I made a mistake when ordering the sharing plater but Aaron came to the rescue and rectified it with no questions asked. Not only that but I'm a head chef and have worked in hospitality for over 15 years and its...

Toby was our server, he was amazing and attentive to our family. We have booked to return to this venue situated at bognor butlins again this week. If only they could clone this young man. Food was really nice, spicy chips a favourite.

To Joe at FireHouse Grill. Thank you for the top service. As a request to bring daughter food straight away as she's 1 and hungry is a big thank you. It was so quick. and letting us order dessert to the outside playground. Me and...

We enjoyed our food when we went there especially the dessert and staff are wonderful , hardworking.

Joe was very attentive and helpful. He responded with great speed when we requested anything and was a pleasure to served by him. Food was very good as well!

We are 4 adults & 5 children. The food was superb, really nice and piping hot when it came but the service was slow. We were served by Joe, a helpful friendly lad, but when his shift finished - deserved took ages for the kids...

Our waiter Joe was exceptionally patient. We had fussy kids, but Joe was patient and attentive to their orders. The food was tasty , fresh and good size. We had a chicken burger, half chicken and chicken wings. All was nice. Stay away from pina...

Located on the butlins bognor site they gave us great food. Really good service from mureen even when she had a table of 16 next to us.

From the moment I sat in this restaurant I started to itch along with my father & daughter & with not gnats or insects flying around. We were in Dine around plan & pushed to order deserts at beginning of meal which is unusual. Food...

As with other on-site eateries at Butlins in Bognor, the time taken to prepare the food was above what you'd expect. Totally understand the restaurant is busy given the context of it being on-site... but we waited quite some time for food to come which...

Please can we give our ‘Big Thank You’ to the awesome team at Firehouse Grill, Bognor Regis, Toby, Jack, Joe, Chloe and Aaron, made our evening, made us feel like VIPs and thank you so much Butlin’s Team for an amazing evening, this one of...

Arrived with a very hungry family. Now we realised afterwards we had entered through the wrong door & seated ourselves. After about one minute I knew we had made a mistake so I went to the "please wait to be seated' stand. Again after about...

Fantastic afternoon nibbles at the Firehouse, four lovely dishes, food and service perfect. Would absolutely recommend this place to anyone staying at Butlins.

Ate here on Friday night, nothing was too much trouble. Staff were smiling, singing along to the music and genuinely creating a nice atmosphere. After a horrific experience at the Diner on Saturday night we changed our booking for the final night back to the...

Arrived busy time yesterday was seated by Jack who was very polite and then we ordered using the BServe App. Today was the hottest day of the year and could see into the kitchen and see the cooks in there sweating so well done to...

Amazing place with great food and great service. Highly recommend this place to everyone. I will comeback for sure.

My family and I visited this restaurant for the first time as a large family, I was served by different members of staff however they were all extremely helpful and lovely. Karolina, Chloe and Toby were outstanding ! The food tasted amazing and the service...

We were one of the last customers but the staff made us feel welcome and were very attentive. A slight confusion with the starters but quickly resolved. The food was far from great, rice thick stodgy and cold, chicken wrap was bland and generally not...

We visited during our tots weekend and received exceptional service from Elise. She greeted us immediately, was very personable especially with our children and was happy to help in any way. We went to the diner whilst at Butlins and although it was empty we...

Just want to start with a massive thank you to Elise, she is a real asset to the restaurant. So helpful and friendly. The food is amazing and tasty aswell

On our day of arrival at butlins bognor we was delighted to find this little gem of a place It became our little oasis where we could relax with some excellent food and cocktails. Although the menu was chicken based there was plenty of options...

I had a quarter chicken with 2 sides. And I must say, It’s better than Nandos! Thankyou JACK for the excellent service and kindness. Will definitely recommend and will be coming here for the rest of my trip!

Manager had very poor customer service skills. Ordering from the app with 5 hungry children was very difficult and annoying. Having to create an account first and downloading an app. The lunchtime deal did not show up on the app when ordering, tried to speak...

Went in for a meal with my friend, having made the most of the weekend at butlins. This was one of the best parts. Fantastic food(especially the cheesecake) and friendly service from bar staff, especially jack and Elise! Thank you! :)

The people there were all friendly, nice and accommodating from the moment we stepped in their restaurant especially to Lucasz. They got our order right away and served our food fast. Everything tasted so good from starter to dessert! Will go back!

Amazing meal, and incredible service from Mai-Louise. Credit where credits due, a member of staff to be proud of.

My Son and I recently went to Butlins for the weekend, and on the last day we went to Firehouse grill for a meal.When we arrived we were met by Gavin and then Joe who took our order.They were both extremely friendly and helpful, recommending...

Butlin's version of Nandos but nicer. Lovely bit of food and every staff member was lovely. We went for Tots week and everyone was fantastic with small children and the kids meal went down a treat. The restaurant was really relaxing. Special thanks to Elise,...

We have just returned home from our trip and we ate twice in firehouse. We were served both times by Elise and honestly I could not commend her any more! I hope her bosses see this because she is a absolute assset to your restaurant!...

We was on a football tour over the weekend, and the firehouse grill couldn’t be more accommodating for a large group of us! 23 adults & children! After a disappointing experience the night before at a different on-site restaurant we was all hoping our experience...

All three went above and beyond to ensure our night was the best it could be. They accommodated our large group and the atmosphere was just brilliant.

All week we had been eating our breakfast and dinner from the main restaurants as part of the package , we decided to have lunch here one day as we had visited it the year before and the food was ok, after being served by...

We had a brill time at firehouse grill it was nice to have some actual nice food for the first time since we arrived and the young boy in the black polo knows how to make an amazing cocktail which I will 100% be coming...

The food was exceptional and the service from Elise was top class and so friendly. Thank you for a lovely experience.

Came here with my little family on hols and loved it! The service was brilliant. Chelsea was attentive and personable. She was great with our children. We spoke to numerous staff - all who were happy and polite. Food was amazing!

The family and I, all 11 of us, thoroughly enjoyed our dinner at The Firehouse thanks to Gavin. He was very attentive, polite and friendly. Very impressed. It really makes such a difference when someone goes above and beyond! Thank you!

Rated 1 star as it was open. Ignored by everyone while waiting at the sign to be seated. The bar man was closing the bar down at 20.00 and all the staff where clearing tables including the manager. ( man in white shirt). Eventually my...

couldn't sit with my whole family as it was busy and no room so 4 people left, although an empty table became available after 5 minutes. It took 40 minutes to get our food. I asked for salt but didnt get it. the manager or...

Great service from beginning to the minute we left, very polite efficient staff. Food arrived quickly and was very tasty. Our waitress Elise was super friendly and was so on the ball I had to tell her she was the best we’d come across at...

Had lunch just the once here and felt like we were being served by a salesman . Food wasn’t overly great so didn’t return . I’d say there way better places to eat at the complex

Been here 3 days in a row with my family and can honestly say the service is the best we have ever experienced and the food is amazing. Thank you gavin for your help and advice today

Amazing restaurant with unbelievable food! Will definitely be returning. Special thanks to Karolina and Joe for the hospitality, real assets to this business.

We all had a lovely meal and superb service by Gavin & Mike at this Butlins restaurant. They couldnt have done more for us and the food was delicious

The staff are super friendly and welcoming. Nice airy restaurant and tables well spaced. Reasonable prices bearing in mind it’s based at Butlins. I would have given it a 5, but I think I could have chosen a better dish, however the portions were generous...

Our favourite place to eat at Butlins as vegans. The vegan burger was amazing and my two kids loved the vegan cheesecake. Shane was so friendly and took time out to do everything he could for us to veganise anything they could on the menu....

Best chicken burger I've had not dry at all our waiter Shane was really helpful and a good laugh wpuld definitely come back

Eaten at the Firehouse Grill this evening and not only was the food absolutely brilliant, the team on shift were friendly, approachable and working really hard. The food itself was the best we've had whilst here at Butlins. I can personally recommend the buttermilk chicken...

Food is amazing, service is brilliant, everyone very friendly, prices are very affordable 😀 Definitely recommend 👌

I have been to butlins bognor this week and ate at the Firehouse last night. Didnt seem as hectic as the other restaurants. Very good service from start to finish. Food was lovely. Special mention to Shane. My little girl is a nightmare when it...

Visited this venue as part of Southport weekender at Butlins and was very impressed with the great value cocktails , fresh fluffy chips and the very friendly service offered by Shane and Kadie. We kept coming back for more .

The restaurant was really busy but there was no delay in the service, drinks and tasty food arrived promptly all served by the super friendly and helpful Elise, she’s a credit to the place.

Greeted at the door by Aaron who was nothing but friendly and professional, even with our children getting them involved and waving at them, we loved that! Requested a booth table and was informed it would be around 15/20 minutes for the table and we...

Arrived at firehouse and the restaurant was packed. This wasnt an issue for the team, sat in the waiting area and got drinks from the bar. Was served by Kadie who was really busy with tickets but she made time to serve us and create...

Brillaint little place that boasts two excellent (and tasty) vegan options for the main course and a delicious cinnamon cheezcake for dessert; friendly and helpful staff; fantastic kids' menu (a great price at £5.50 and a really well presented little vegan burger that lit up...

This was our second dinner during our just for tots break and it’s been the best dining experience we have had in a long time! Shane our waiter made our experience stress free and even offered to feed our hangry baby so I could browse...

Food was lovely and the staff Shane, Elise and Karolina were soo friendly and couldn’t of done anymore to make sure we had everything we needed. By far the best place on the site to eat. Couldn’t recommend more.

Speed, organised, accuracy, quality, professionalism; all the traits of this restaurant amassing all the reasons we’ll return & why it’s is unrivalled within this vicinity. Special thanks to Joe for the perfect delivery of service.

Can't fault this restaurant food was really nice and the staff are fantastic made my little boy laugh loads which makes for a easy meal which with little ones many will know is a bit of a task thankyou for a good meal.

The staff here make this restaurant! Shane was amazing and sorted any problems we had out quickly and efficiently along with the manger on duty Katolina who goes above & beyond for her guests. Food is good too- kids meals are great value for money...

First night of our Butlins break using the dining package . Unbelievable value for money . We had a lovely Nando’s lookey likey meal . Service provided by Joe was excellent. Recommended.

Just wanted to big up our waitress Elise who was soooooo accommodating for such a big group to ensure our dining experience ran smoothly and was super friendly! Sorry we didn’t return in our costumes to say hi! We were very busy cones that night!

We just had lunch in the firehouse Bognor, the team were all very accommodating and welcoming, nothing was too much trouble. Food was delicious well cooked and presented, decent portion size too so great value for money, special mention to Gavin who looked after our...

After bringing my son to butlin’s for his 3rd birthday we planned on celebrating his birthday in one of the resteraunts. After deciding on the firehouse we were catered for start to finish, with help setting up decor to constant interaction with the birthday boy....

The staff at firehouse were all super friendly and extremely helpful. Was a shame that you ordered food through an app as you didn't have much interaction with the staff, only upon arrival and leaving. Food definitely needs some work. My 2 year old could...