Pronto Pizzeria in Hartlepool

great customer service and amazing food

Keeps closing down so not sure what's happened.

Just ordered chicken Kiev pizza, I went to collect it, so lovely and hot when got home, the only thing that let it down was ,there is NO GARLIC ON IT, or any mushrooms .Which makes it a Kiev pizza. I was disappointed as the pizza had not much flavour.

Donner pizza, meat rock hard , gone down hill .

Nice and easy to order and food hot

Well over an hour late. Food cold. Went in bin and ordered from another place we know

Applied for delivery jobs all over the town all pay £30-£40 up front £1 delivery after that. Prontos pay £30 and 50p a delivery so when you phone for a delivery don't pay more than 50 pence coz he's pocketing it. Is he allowed to do that?

Best pizza I have ever ate, cheese is stringy and the chip spice is amazing. All of their food is delicious and is always delivered within a hour.

Disgusting attitude when been told something and don’t get your order on time ... remember I would be paying your wages till I got my money back and won’t be back and will also be making sure no one I no uses this place ... can’t hamdle your orders don’t take them then

Excellent food and excellent prices. Just wish they'd ask if you want spice on the chips, not put it on as standard

Great food but they are always too busy

Just ordered from here whilst on holiday at crimdon dene. Staff on the phone was very helpful and polite. They rang us before food set off from shop to meet us at reception which was lovely. The food itself is absolutely beautiful and came still piping hot. We ordered a meal deal which had bits of everything and it was all beautiful. Thank you for a lovely meal.

The food is always been really nice been going there for years now so highly recommended

Pizzas are not the best but everything else is usually spot on

Absolutely appalling service. I ordered some food for some family staying at the local caravan park and upon delivery I was called by the driver who refused outright to deliver the food to the caravan and said she would only take it to reception. Regardless of my efforts to get her to bring the food she refused and I had to head off to the other side of the site to collect it from her. This wasn’t so much the issue, however had I have not been there with my car, my other members of family would not have been able to walk to the other side of the caravan park at all so would have gone without their food. My partner called the shop to enquire and complain about this only to be sworn at and to be told that it wasn’t his problem! Which for any establishment is a completely unacceptable way to treat paying customers. I would have been able to get past this had the food have been warm and of decent quality, but it was pretty much cold and probably the worst kebab I’ve ever tasted. Avoid completely...I will never order from here again!

First time ordering and it was tasty, quick, and friendly delivery driver.

Excellent food always fast delivery

Food is good and delivered hot. Staff are friendly

Food was fantastic arrived on time

Wouldn't even give a one star if I could ordered for years never really been a big problem food been wrong a few times however this time when I rang up the order was replaced however this time the order was worse than the first one when I rang up again was verbally abused by arrogant man who hung up on me then brought my refund and then continued to give me abuse at my own front door I will never order from these again and when he brought my refund it wasn't even the full amount I had paid for my meal

First time I ordered on just eat order was cancelled instantly without an explanation as to why nor a phone call to explain, finally phone up and it's cancelled due to me living two far away 2 mile away to be exact. Second time I call up get told one price on the phone and a different price at the door phone the shop up and there just like oh yeah sorry I wouldn't mind if the food was edible. Never ever ordering from this tip again.

Poor service, wrong order (not just once), food has gone downhill in the last couple of years and the amount of unwashed kids roaming around outside would put anyone off. Disappointing as it used to be fairly decent.

Wouldn't even give this star if I could help it. Ordered at 6.40pm never arrived till 8.25pm! Order was wrong, phoned them to be dealt with off a snotty sarcastic man! Never apologised once for the food being wrong , late and then wanted to charge me for the chips that they had missed off the order. THEN I open my roast chicken to find that it was fried to a dry like state....phoned back to get a load of mouth off the...who I think was the owner. I'm now sat waiting again for a new one which he said will be awhile as they are busy. Not expecting it to arrive. All food was cold/customer service was diabolical and will never be returning here again. Seems since it was took over its gone down hill!!!! Minus zero star from us!

Got a meal pizza was good service was fine delivery was 45 mins from ordering to delvery price was reasonable too very happy.