Prezzo in Tunbridge Wells

Asked for a table without a booking. The restaurant was mostly empty. Was told they couldn’t fit us in as tables were booked and they were short staffed by a miserable manager. Are down the road and walked past an hour later to the place being even quieter. Will not bother in future. It’s a shame as the manager the previous time from Maidstone said he was trying to help T Wells as it was underperforming be better.

Love the food here, the service was friendly and attentive. Let down though by an incredibly filthy floor that looked like it had not been swept or mopped for several days. I'd go back for sure, very soon.

Very poor experience. We had to ask for a children’s menu ten minutes after being given two menus. The food service was extremely slow, we waited about 45 minutes but in the meantime we saw many takeaway meals being given to couriers. I understand that takeaways are part of the business but it felt as if they were prioritised over diners in the restaurant. Nobody checked to see if we needed anything and when the food was eventually served we were not offered Parmesan, we had to wait to catch the eye of a member of staff. The staff came across as disinterested and unfriendly. A very disappointing experience as we usually find Prezzo decent for high street dining.

Went here after walking out of wagamamas due to bad service ...nice pleasant atmosphere..small table in side . .ordered mozzarella and squid was hot And tasty .ordered Chicken had none so ordered carbonara was not nice all I could taste was cream had 2 spoonfuls left the rest..glass of wine expensive for a house wine..other main was a Calzone very stoggy and under cooked husband left half of that to...sorry but not a good experience again twice in 1 night. Paid and left...feeling hungry

For those of you that haven't tried Prezzo's for a while I would strongly recommend a trip to the Tunbridge Wells branch. Lovely attentive service, nice environment and excellent food. I had the Tuna pizza, which was excellent, my wife Lasagne, it was one of the best she's tasted for a while (and she is a lasagne expert!). Our friend's aubergine parmigiana and beef chianiti, both of which they thoroughly enjoyed. We will defiantly be back, well done Prezzo and a big thumbs up to these recent new dishes which are top notch.

Came in with an open mind as we hadn’t eaten here before and we aren’t local to tunbridge wells ethier … however paul turned our day around with a smile! We had a lovely meal and it was great service received by him. food was superb 10/10 from us :) We recommend the garlic bread with mozzarella, chicken house burger and the Arabita chicken pasta

Great service, lovely food, nice atmosphere. Thoroughly enjoyed our evening. Would definitely recommend

Relaxed meal with friends for an informal birthday celebration. Everyone enjoyed their pizza and pasta dishes and the friendly staff were all very good, particularly Ben, who deserves as special mention for going above and beyond. Thank you!

Had a lovely lunch here today with my parents, the food was cooked beautifully, cocktails were perfect and the service was great! Will definitely be back!

It can be a little noisy when busy, but the food and service by our waiter Ben were both very good throughout our visit. Booking in advance is advisable as there were several turn-aways due to the lack of booking when we were there. Love the thin based pizza’s.

Wanting to find a convenient restaurant for a bite to eat post round of golf we easily booked a table online before our arrival. We were greeted by friendly staff who showed us to our table and took our drinks order. 2 beers arrived which gave us time to peruse the menu. Garlic bread with balsamic onion plus calamari were the chosen starters, both arrived very promptly and were good, in fact very good. We then ordered our mains (our choice to order after we'd eaten our starters), 1 x Posh Pepperoni and 1 x Dolce Piccanti with a side salad and some fries. Both pizzas were very tasty and were suitably washed down with a lovely Shiraz. Overall a good tasty meal, good atmosphere, fast service with friendly staff.

An easy on-line booking. We were shown upstairs to our table, a nice restaurant layout. And then the weak service started. After ten minutes I decided to order drinks on-line which showed up after another ten minutes – that’s just too long a wait for your first drink of the evening and especially for a pre-theatre dinner at 6pm. The waitress took our food order and we also asked for table water which didn’t show. Starters arrived after another ten minutes and we asked for water again. I also asked for a glass of wine that didn’t show. Fifteen minutes later our mains showed up, we were now running out of time. I asked for wine again and it did arrive. However the fries did not. Fries arrived just as we finished eating. Food was ok! Disappointing in the service and failures. Staff were trying their best but I think struggling to cope.

My other half and I visited Prezzo Tunbridge Wells to celebrate our anniversary. Little did I know he was going to propose! The Prezzo team (working Wednesday 28th July) were so lovely! They arrived with with celebratory drinks and pudding (free of charge!) they were genuinely lovely people! and of course the food was great! Genuinely made that special moment just that little bit more special for us! so thank you so much.

Wow, absolutely fantastic food and service Would highly recommend. Service was fast, food was excellent 👌. Thank you to all those who was welcoming and for a great friendly , happy service 😊.

Food was amazing, staff were so friendly and service was amazing. Would definitely recommend this restaurant !

Still a high standard which I'm very pleased to report . Myself and my daughter enjoyed our delivered meals very much thank you

We went with friends as a party of 5 and were tucked around a corner upstairs. My daughter had the meatballs and I had the penne arabiata. These were both on the two courses for £10 menu but the discount was not applied. We ate with friends. We requested all the starters and mains arrive together. Our server couldn’t understand my drink order (orange juice and tonic). The penne was a little dry. My daughter also had a dessert. We were never offered a refill of our water, and when we left the starter and main course plates still hadn’t been cleared from out table. After we had finished our savoury courses we had visits to ask if we wanted desserts, a return as we’d asked for 5 minutes, delivery of desserts, delivery of coffees twice, delivery of the bill, return to take payment. 7 opportunities at least. Several times the staff commented that our plates hadn’t been cleared, but still left them. I would have raised the issue with the bill amount at the time but the service had been so slow and I had to leave, I couldn’t risk being late for my next appointment.

Out to lunch on Boxing Day with the family - 6 adults and 2 children. We had a table upstairs which gave our party, particularly the kids, plenty of space. Impressed with the amount of choice on the menu including the children's meals. Food was decent quality and the service prompt and helpful. The bill was very reasonable so all in all we were pleased we chose Prezzo.

I recently visited the city and the restaurants around... The city have a nice view and the restaurants are excellents for a stop i recommend Prezzo restaurant because they have a good food, good price and a good services..

I went to this place with my colleagues for a special occasion and we were not disappointed.We were greeted warmly by Christina who guided us through the menu and wine.The food was delicious. The value was excellent compared to other prices we had seen and we found the value and atmosphere hard to match during the rest of our stay.

I was disappointed yesterday when I took my two teenage children out for a New Years eve treat to this restaurant. Given the upmarket prices, I was expecting a quality pizza meal. Firstly, we booked in advance, at a quieter time of day. When we arrived, smokers were huddled outside the main doors and didn't move till I asked them politely. Upon entering a nearly empty restaurant we were seated by the entrance doors, between two coat stands. Every time new guests arrived as the restaurant filled up, a cold draft made it uncomfortable, cigarette smoke wafted in, parties of waiting diners hovered near to us and then people hung their coats close to us.We were left way too long before someone came to take even our drinks order! We ordered our meal and drinks, again there was an undue wait for the starters. The calamari were sub standard. The portions were small, they were extremely dry, there was more batter than fish, the dipping sauce was bland, in fact the slice of lemon was the best thing on the plate!We then waited an extraordinarily long time for our pizzas. When they eventually arrived they were only luke warm. The toppings were meagre. The cheese was especially disappointing. I am not even sure it was mozzarella.My bill was £49.20 (no drinks) which I paid, I did not complain at the time as I did not wish to further spoil our family outing with more negativity.On a positive note, the server was pleasant and friendly, but oblivious to the quality of food or experience of customers. Unfortunately friendliness does not make up for all these other fundamental flaws in the management of the restaurant.I feel as though I just wasted my valuable family time as well as £50.Thank you for reading, I hope for others' sake there are improvements.

Fantastic knowledgeable service! The king prawns and salmon risotto was fabulous! Perfectly cooked! Reasonable priced, be prepared to wait. Would highly recommend eating here as it’s such a great food!

I am not really much of a fan but my mate likes it. I decided to try SPAGHETTI MEATBALL AL FORNO. It was just awful. A fairly tasteless must mash of lumps of meat plus dried spaghetti and mushrooms in a chilli glue of passatta. Really most unappetizing and to be avoided. As for pizza well spend wisely and nip down the road to pizza express!

It’s always a good sign when somewhere is busy in the evening midweek, and has a good atmosphere. Friendly welcome on arrival, and good service throughout our meal. We enjoyed two courses from the festive menu - baked cheese, and pizza for main course. Interesting choices with festive themes. We were really impressed!

Working in town, we visit Prezzo regularly for lunches and visit often because the food is great, it's good value for money and it has a good variety of gluten free options. Our latest visit was however really disappointing due to fact that firstly they had no gluten free pasta so one member of our group (who is unable to eat gluten) was restricted about what she could eat off of the menu. The pasta dish I ordered was also disappointing as the chicken was grey and gristly, not the usual lovely tender chicken they use in their dishes. We were really disappointed and glad we had a voucher to use as I would have begrudged paying full price.

My partner and I came on a Friday evening having booked a table online. I would definitely recommend booking in advance as it got quite busy after 6pm.We had a voucher for a couples 3 course meal with a glass of wine for £15, from Buy a gift. We were therefore expecting a very limited menu and small plates but who would complain at that price. We were pleasantly surprised however to find the menu, whilst it was different and smaller, had lots of choice for each course and the portions were very generous, exactly as if you were ordering from the main menu.The food was delicious, I’d recommend the breaded mozzarella starter and the spaghetti carbonara. The house wine was enjoyable enough, no complaints at all.Finally, the staff were great. Helpful, friendly and very happy. Overall a very great night for £15! That said, the food and service was so great I’d say it was worth the prices on the a la carte menu. I would definitely return even without a voucher.

It’s easy to criticise Prezzo as just another chain restaurant on the high street, but made a few visits here and we have had nothing to complain about. Everything was hot and fresh on this week’s visit - pizza bites and caramelised onion garlic bread to start were delicious, and all the main course pizzas were excellent. Highly recommend their calzones which are spot on. Go when they have their 40% off deal and you will get excellent value.

Friendly, good atmosphere and great food. Perfect for children - tasty kids menu & good sized portions for children’s mains (same size as adults!). Adults mains piping hot pasta dish & great pizza. Only criticism is that I’d prefer the salad to be rocket only with tomato and cucumber but that’s just personal preference and in no way a criticism of the salad served. Nice coffee and the honeycomb cheesecake delicious (mind your teeth on the lovely crunchy bits!)

Best lunch ever in prezzo , I bring my business people for lunch to lady’s was working very friendly and professional, food was excellent we will back soon

I have visited this restaurant over the past few years on a regular basis and it has always been good service and good food. The food is still good but the service is real bad now. They have employed new staff and they are quite rude. I asked for my pasta to be a little more spicy than normal and was charged £2 for this. When i queried the bill the lady said “you wanted extra spicy didn’t you” if you don’t mind rude staff you’ll enjoy the food but that about all.

Great value for money especially when using a 20-40% discount voucher usually available on line. Wide selection of dishes for all tastes including vegetarian and gluten free. Comfortable seating, spacious and courteous staff. Staff were very attentive and the service quick and efficient.

Prezzo is always good value and there are often very good promotions. It was perfect for an informal lunch with the family and as always the food was tasty, hot and varied, especially for my vegetarian daughters. The waitresses could not have been better

The staff were attentive, the food was quite quick, the tables were clean but the vegan choice was the worst vegan food I have ever been offered and vegan food can be delicious, heart warming and healthy.

Went as a table of 8 and was shown to table promptly drinks taken lady serving really nice. A little wait for food but understandable because few of us tasted some spaghetti bolognese amazing full of flavour unlike spaghetti carbonara which was tasteless.

We were bought a Prezzo Gift Card (meal for two with wine) as a present. We booked a table and were very disappointed. There was a separate menu

Stopped of here for a quick bite after bowling without a booking.seated quickly and food arrived in a timely manor. Again the service could be a little better, took some time to get there attention whenever required. Food however was good, we sampled some pizzas, salmon and king prawns. The new summer mock-tail was also very nice

I purely booked here because I like Italian food & it’s good food here. BUT the experience of eating here is repeatedly terrible because of the level of “service” which severely lets it down. Staff are surely & always appear like they really don’t care or want to be there. No pleasantries & once again, a very poor welcome. In fact was made to feel very uncomfortable when told they knew nothing about the prebooked table for 3. It was booked for 5.45 as a pre-show meal giving us a good hour & a half. 35 minutes to take our orders despite asking for this several times. A lengthy wait for what should have been a quick starter. Still no main course by 7.10 meaning we had to stuff what we could of our dinner before running to the theatre to take our seats. The whole evening was ruined. Certainly won’t be returning ever. My previous comments about slow service & poor staff attitude have been ignored. I note that MANY reviews say very similar so clearly the management of this establishment don’t intend to correct the matter & frankly don’t care. Future pre show visits to Tunbridge Wells will take our patronage elsewhere.

Great food, friendly staff and nothing is an effort Appertizer between 2 no problems Main course between 2 no worries

Reserved a table for 2 via web and arrived a little early, stood in waiting area but staff did not see us as blocked by internal structure. Seated two tables along from toilet door. Not ideal. Food as expected from such an establishment. A bit noisy as a family party upstairs. Only a few yards from multi story car park and the Assembly Rooms Hall where we were going.

We visited as a family and had the 2 course set meal and drink for £16.95 and was very impressed. The 2 courses were plentiful and really hot. We all enjoyed our visit and the staff are very friendly. Thanks Prezzo

Been here last night, we had a prompt service, the food was great, light pizza with salad was all I needed and my husband had a massive calzone. The atmosphere was nice and the staff were friendly.

We had a table for 8 @ 7pm,it took 20mins to get drinks and the food took 45mins,not impressed at all,on one member of staff covering the whole ground floor,and every table was full,food was nice but speed of service terrible.

Came back for dinner a year later and was happy to see the same server Cristina, serving us again. I am happy to say that since our last visit the food has improved a lot and would highly recommend this restaurant.

We ate here as a last minute decision. The table was easily booked online and only had to wait a minute or two for our table eventhough we’d arrived early.

It's what you'd expect - like Pizza Express but with more on the menu. Not authentically Italian of course, but you wouldn't expect it to be. It has all the standard anglicised dishes you'd expect and prices are fair for what they offer. Avoid the Calamari of course, it's frozen and just has tiny slivers of something wrapped in pale unappetising crunchy batter. Served with the tiniest slice of lemon. This place is stingy.

Came here for lunch on a working day so not wanting it to be a long, leisurely affair (expecting it to take around an hour - it was much longer).

We booked via a gifted Buy a Gift voucher. So on entering you get the set menu and select from a few sides, mains and desserts. Good choices, despite being more limiting for vegetarians. We were seated quickly, chairs pulled out and had a nice table by the window. Able to pay extra for a thinner crispier base on the pizzas was well worth the £3 charge. Food was of a great quality and I have to recommend the mozzarella dipper starter. Tastes better than they look. We got all three courses at the right speed, asked how our meal was and if we needed anything. Bill was promptly brought to the table when asked for and payment was also slick. Nothing worse than waiting ages to pay and waiters walking around and not paying attention. Not the case here!! Nice decoration in the restaurant and there’s a spiral staircase so you may be able to eat upstairs when busy. All in all an enjoyable meal.

Nice decor, pleasant staff, but we were rushed through our courses.

Lived up to previous experience, very prompt attention on arrival, despite being fairly busy, to be seated and reading menu. Excellent service, food (2 courses) and wine for less than £20. The mushroom starter is really a star dish.

Prezzo just is... a chain, you know it’ll be a stylish and comfortable restaurant and you know what the menu will offer and if you’re in Prezzo type of mood it will deliver.

We had booked here for a post panto dinner, we arrived earlier and asked if it was possible to have an earlier start which they were happy to oblige, we were seated upstairs which wasn't too bad. To be honest we can't fault the service but unfortunately the meals didn't come out together and one was cold.

i went in with my family for lunch it was very busy they were very under staffed but our waitress still made the time to be attentive and see if we were ok or needed anything ,she was great with our kids and when she could see they were getting restless waiting for food came over and made them laugh she said she had kids of her own and understood about them getting impatient ,she generally seem to care about us and other customers but the restarant was just so chaotic they defiantly need more staff like her

I've been here twice over the last month due to birthdays. The first time the food was average but the service was so slow. It was a weekday lunch and not busy at all.

Thought the xmas menu looked really interesting and tasty - absolute opposite. Having ignored the recent reviews re poor service etc I now realise that to believe the apologies is misguided, and promises of improvement are a completely empty sham. Went for a group xmas lunch - restaurant totally unable to cope with the booking they took. Waited for an hour for starters to arrive - beetroot gnocci with goats cheese was cold and awful. Only beetroot content was the colour - it was just a piece of mild goat's cheese inside a pink gluteny sludge that didn't have any taste. Mains another half an hour: Salmon ravioli was 5 small, luke-warm parcels of overcooked pasta with tired wilted tender-stem broccoli and cauliflower that looked like it was the last scrapings of the saucepans and bizarrely the stems were hard and under-cooked!! If I was eating as a couple it would all have gone-back. As a group this is more difficult - clearly what they depend on!! I sat looking at the menu with my meal illustrated on the menu - absolutely nothing like what was on my plate. We regularly eat in restaurants in T Wells - this was my worst experience in a very long time. DON'T GO THERE - YOU WILL DEFINITELY BE DISAPPOINTED.

We were welcomed upon arrival and shown to a comfortable seat in the restaurant. My order was completed quickly and as required. Very good service.

Went out with the girls last night to grab some food . All of us went for margarita with some extra toppings - sadly pizza came cold and also there was not much flavour to the dish .Quite dissapointing .

I had booked a table for 4 people and requested a high chair to be there too. On arrival, we were told we were to be seated upstairs and there was no high chair. It was impossible to get the pranks up the stairs so we had to wait for a while until a table became free downstairs instead. Unfortunately from there the service got even worse. There was one waitress who was point blank rude to us, who wasn’t even serving us, but kept telling us we were in the way with the pushchairs (there was no where else to put them) every time she walked past the table. It took 45 mins to order our drinks, and then at least 30 mins for starters to come. The waiters would walk off when we were talking to them about the order and generally had an attitude about them. We had a voucher for a discount which was in an email, which I showed the waiter on my phone, he then took my phone to sort out the bill, but did not return my phone instead started serving other people. I eventually managed to get his attention and asked for my phone back.

We had lunch on Monday 5th November. Four of us had what can only be said was truly a wonderful lunch. My pizza was really great probably one of the best I have ever eaten. All the other meals were really good. The service was extremely good. The staff went over and above in being helpful.Give it a try.

Booked for a meal for a show. sat down at 6.15 at 7.10 still waiting for starter, No one came near us part from to take our order and deliver a drink.

Swift friendly and professional service - genuinely happy to serve.

It was saturday afternoon, the restaurant was full but there was only one waiter working upstairs. We waited along time to place our order and when drinks finally arrived we had to look at them sitting on the bar for sometime before the waiter appeared to serve them. The meal wasn't hot enough and when people did leave, there was noone to clear the tables!

We thought we'd visit Prezzo TW for a pre-theatre dinner, unfortunately the experience was not great. For starters we ordered olives which were served above room temperature and very soft, no bite as you would expect. It was like they had been sitting out the fridge too long. These were sent back and replaced with the same. Mains we had two pizzas, both were disappointing with barely enough tomato in the base and massive chunks of chicken that were very dry. We sent these back too. These were replaced with a calzone which was not bad and a penne arrabiata. The penne was overcooked and not in the least bit al dente, flavour was ok, I could have made this easily at home to a better standard. These are not difficult dishes to get right and we are far from fussy but all of the food/ingredients were disappointing, we are not even comparing to authentic Italian food here but to the other similar chains such as Pizza Express, Zizzi etc. On the plus side we found the waiting staff all very friendly and courteous in dealing with our complaints. Although service was a little slow and request for chilli oil forgotten. All in all we won't be returning to Prezzo any time soon.

Had a lovely meal with my daughter and her partner and was served by a young man named Pete. He was extremely attentive and without asking catered to our needs above and beyond. Will definitely be coming back thanks to him.

Excellent service enjoyable meal will visit again Pizza Vesuvius excellent with sweet peppers the wine made the meal into a banquet. Exit Brexit😊

ordering drinks came slightly quick, the waiter was extremely nice and friendly food came out promptly and was very nice.

Table pre-booked. Quieter lunch service but staff still attentive. Lovely tasty food and cocktails, went with family. Good menu choices, worth a visit.

Booked by phone and was shown to our table as we arrived by Christina. Unfortunately no draught beer but large bottles of Peroni sufficed.

The staff was wonderful!! They were really nice to me and gave me support in everything that I needed. Loved the atmosphere of the place,loved the food,gave out positive vibes. Would highly recommend this place and will definitely come here again.

Went to this restaurant yesterday evening. We had booked a table for 4 but there actually turned out to be 5 of us. We asked if they had a bigger table to save us squishing on the table we were given but were told they were fully booked so this was our table. Two members of our party arrived later but we ordered their drinks. Well it took 40 minutes to get a drink and then we had to ask the waiter where our drinks were. He then told us they were very short staffed and were meant to have 11 staff opposed to 3 front of house and 1 chef. Well for a start there were 4 front of house and 2 chefs from what we could see! Really would you be telling customers this?! When our main meals finally came we had to ask for cutlery as we had used our cutlery on the starter. The staff seemed more interested in clearing the tables than actually giving you a decent service! In the end the evening got so late we left without dessert. I’ve also never left a restaurant without leaving a tip! Won’t be returning to Prezzo Tunbridge Wells, don’t get me wrong the food was good but the service was totally unacceptable! One of our party works for Pizza Express and we will go there in future.

Prezzo has a large range of different pizzas-the classic margarita and a salad pizza.all of which are delicious. There are also many desserts which I could recommend them all as they are all my personal favourites-I can never decide what to get

It's a bit restricted & a nationwide menu , but it's decent quality & very tasty . Chicken al forno is cracking

Very nice place, very nice staff, amazing food!! However was a bit sad when i saw a woman treating miserably a member of staff (she made her cry)!! You should not treat bad someone just because you find your bill expensive, you had it, not the staff!

We booked online tempted by the ‘summer set’ menu and two courses for £15.95.

First came here with my date and we where both impressed. Great service from Christina. We are happy to come back and have another amazing dinner.

Look'd for somewhere for Lunch with the Family, including Grandchildren; found a Voucher for Prezzo! Initial service was a little surly, but it improved. The Food was great and the atmosphere fine.

I walked in, found a table, and immediately noticed how full of life and joy Prezzo is. All around me, there were people eating, talking and laughing. I couldn’t see anyone who wasn’t smiling. The second thing I noticed was the wonderful interior. There were pictures and paintings on the walls, a spiral staircase in the centre of the restaurant, and so much more, creating a brilliant atmosphere within the establishment. Soon after I sat down at a table, a waitress came over and asked if I was ready to order my drink and food. She was polite, patient, and clearly happy to help. I ordered a glass of apple juice and a margarita pizza. The apple juice was ready within 30 seconds, and tasted delicious. The margarita was also ready quite quickly; It arrived within 15 minutes. It was delicious. It was cooked in a similar style to how it would be cooked in Italy. Once I had finished my meal, a waiter, who I believe was called Peter, took my plate and asked if I wanted dessert. He was also polite, patient, and just as happy, if not more so, than the waitress. But he was rather quick too. I saw him take orders from 4 or 5 tables in less than 2 minutes, and soon after, their orders would be brought to them. He didn’t get a single order wrong. When he asked if I wanted dessert, I ordered the “Honeycomb Smash Cheesecake”. Peter went to relay my order to those in the kitchen, cooking all of the amazing meals, and within 10 minutes, it was ready. It was absolutely outstanding. From the presentation to the taste, I couldn’t find any way to fault it. Once I had finished my delicious dessert, Peter came back, took my plate and presented me with a very reasonable bill. As I was leaving, I was thanked by the staff for coming.

Went out for a family meal and had a good time. The young waiter was friendly and helpful. I had the 'tre gusti' pizza which was excellent. Overall a good experiance.

Visited Sunday afternoon with my boyfriend and had a great meal. We eat here fairly regularly with vouchers; it is our favourite of the Italian chains. Service was quick and friendly.

Arrived at 1210 and got perfect table. Excellent table service and food arrived promptly, hot and totally delicious. Attended with 16mth Grandson and staff were helpful, accommodating and the menu suited his tastes and he ate very well for a toddler. Thoroughly recommend this restaurant- one of my favourite places in Tunbridge Wells!

We were here to celebrate my partners birthday with friends and we had the best time! We asked if we could move upstairs as we wanted a bit more room and they were happy to accommodate this. The meal was delicious, I had one of their black pizzas, the etna, which was so good and two of us shared the anti pasta board which was delightful. They do cocktails and I had a few porn star Martinis, oh they were devine! All staff who served us were really friendly, we couldn’t fault the evening, thank you for making my partners birthday a special one. The guy serving us upstairs, I don’t know his name, young, blonde, was great, we had a laugh with him & he was impressed with me taking charge of the bill and making sure everyone paid their way.

The atmosphere and the staff were really friendly, the food was good and we enjoyed the drinks and the meal

Not a good experience at all this evening. We returned both pasta dishes. Penne Norma aubergine was tough and inedible and Penne Salmon looked like a soup - not at all appetising.. We have eaten these dishes several times before (last year)) and enjoyed them, so very disappointed. Although the service was initially polite and friendly, we felt the complaint was shrugged off with indifference.

Visited for an easy meal on Sunday. The service was a bit slow and my water never made it to the table. The drinks that have made it were nice, but very expensive. I’ve ordered a small glass of wine, but was served a large one, not sure if this is upselling or genuine error (have been charged for a large one too). Food was ok, hubby had pizza with ‘extra’ portion of topping-we did wonder what would regular topping be like. Overall ok, but not for a special meal.

First time to this Prezzo as Cote was booked. Packed when we arrived ( we had booked).... asked the waiter if we would be out in time to attend the theatre...... he checked with the Chef and did everything in his power to ensure we left on time..... and we did. Excellent , polite and efficient service. The food was good but a bit pricey for pasta....the cost of a glass of average Merlot is exorbitant £7.30 for 250ml....... but over all an enjoyable meal.

This was not our first visit but we decided to give the place another chance. The service was slow, thirty minutes to get the starters which were ok, how ever the main courses were not good at all, we refused to pay for one main course.

Visited with family, group of 8. Waitress was so rude and miserable. Bill not cheap and felt service was terrible. Had to physically walk to till area to pay, asked several times for the bill, waited and waited. It was only when we walked downstairs and got close to the door, we were surrounded by staff as they thought we were going to leave. If I were Prezzo, I would be embarrassed to have this restaurant in the chain. Won't be back!

14 of us went for meal to meet up night before wedding - varied meals were ordered. On the whole, everyone enjoyed food, however, one guest had to wait quite some time after the rest of had been served to wait for her Pork Belly meal ordered - we had all ordered risotto/pizza/pasta dishes. Also had to wait a while for ordered wine to be brought over, however, very friendly service by waitresses and on Saturday night guess it was busy and would recommend. All enjoyed food we had and friendly service.

This was my fourth visit and have always enjoyed it. On the last two visits, I noticed how difficult it is to attract a staff member's attention. The majority of the time, the staff stand behind the glass panel with their backs to the diners. On more than one occasion tonight, there were four members of staff standing at the till/computor screen for over five minutes. I feel there should be at least one person on the floor, making themselves available or at least standing by the door check in to greet customers. We were only noticed on entry when a waitress happened to walk past. Apart from this, the food was great and plentiful. Just one more thing, I did see a staff member wipe a table and then proceeded to wipe a chair seat with the same cloth. Never the less, I will definately return.

Enjoy eating at Prezzos in Tunbridge Wells, we always have lovely food, the staff are so friendly and helpful and the variety of food is great for meat eaters or vegetarians. This time we had an offer of buy two mains and only pay for one so our bill was halved. We don't always go there with coupons as we are happy to pay the full price.

I was disappointed for a couple of reasons. Firstly I am coeliac and when I arrived I was told they had no gluten free pasta! Then when I paid the bill I was horrified to be charged £9.00 for two sprites! That is £4.50 each! I felt that this was not good value for money!

Came here for a Saturday afternoon, the service was ok considering how busy it was. The food was good but my only moan was the salad tasted like it had been out for a while. All in all, an enjoyable meal for the money.

Everyone's pasta was filled with chilli which not everyone felt their description matched. The past was nice, but nothing you couldn't whip up in your own kitchen. I thought it was a bit bizarre that they have vegan cheese for pizza, but couldn't produce any to put on top of the pasta.. The Pizza's looked great, especially the garlic bread, though I didn't have those myself. The olives were mushy and tasteless so I wouldn't get those again. The pasta I chose was courgette spaghetti, so I was expecting spiralised courgette, but it turned out just to be spaghetti with courgette in it ha, oh well! If you're after an Italian chain restaurant, I can think of better, but it's cheap and often has vouchers available.

Stopped here for lunch for the first time whilst doing Xmas shopping. Have eaton in several Prezzo restaurants and this one was amongst my favourite. I has the Italian burger and fries which was a large portion and could not finish it all. My partner has the pizza which he enjoyed. The service and the tea was also great. We were lucky to get a table as it was very busy. Will definitely come back here.

Good range of meals to suit all tastes, excellent value children's menu - all round a great place for families

Been here many times and never disappointed. Food is very nice, generous portions and very helpful service.

Ate here November after a Saturday matinee.

I had a gluten free goats cheese & pepper pizza which was delicious. The staff were friendly & helpful. Our table of four all left clean plates and also had to try the wonderful desserts as well. We will certainly visit again.

My children and I enjoyed a lovely lunch here over half term. This Italian is one of our favourites in the town due to the great food and service we receive every time.

My daughter treated her young son to a meal before going to concert. After recounting their experience to me of the off hand, grumpy waitress, service and over charging, they won't be going back there, nor will I and I won't be recommending Prezzo to any friends or family.

If this review was just about the food, it would be a 5 star rating. But part of the whole experience of eating out is the totality including ambiance & service.