Prezzo in Aberdeen City

I recently had the misfortune of dining experience here, and it was, without a doubt, the worst experience I've ever had at a restaurant. The food portions were shockingly small, and the taste was subpar. To add insult to injury, the restaurant's "2 courses for £24" offer was misleading. The staff failed to communicate the exceptions and conditions attached to the deal, leading to confusion and an unexpected total bill of £30. Unfortunately, I would not recommend this to anyone. The combination of poor food quality, inadequate portion sizes, and deceptive marketing practices makes it a place to avoid. *Rating:* 1/5 stars

Absolutely gutted I wasted my money here. Portion size was very small for the cost of the Tuscan sausages, and my partners pizza was on par with a frozen supermarket special. Service was fine but the decor is showing its age, especially the torn and faded seating. Overall avoid.

Nice food with a few vegan options. The bread is soft and fresh and the cannellini bean dip is a nice change to hummus. The pasta is the perfect consistency.

The food was delicious . thanks to Karol!

No mozzarella on the pizza, and absolutely cold

Absolutely gutted I wasted my money here. Portion size is very small. The pizza is extremely oily very much like cardboard. Wait staff was excellent though👌

The appearance of the premises nice clean and pleasant. Service friendly . I ordered bruschetta - I got a piece of pizza bottom dough and sliced tomatoes spread with pesto ... so it didn't resemble bruschetta. I found the flavour average - the dough was rubbery, the knife was so dull that it was impossible to cut it. the coffee was awful . hmm I was disappointed with the food but at least the staff nice and the lady behind the bar with a beautiful smile saying goodbye to guests is nice :) .

Turned up on Tuesday 9th at 7.50pm to be told the kitchen was closed for the night. Very disappointing.

Tasty salad. Dressing was nice but wasn’t a Caesar salad dressing as I had hoped. Also not a big enough portion for £18. Paid the same price as if I ate it in the restaurant but didn’t get the same portion size

Food good, service ok but what really upset me was you can't pay by cash. We weren't told this until we asked for the bill. Now don't me wrong we all paid by card but that option should have been there.

Missing items from the order. Not pleased.

Solo business trip. Excellent service and fresh Italian food. Highly recommended. Staff were very friendly and professional.

Rude and unhelpful. Took our business elsewhere.

Worse food I’ve ever had delivers tasteless and freezing cold had warmer stuff out the fridge the juice was warmer

We came here Sunday afternoon. The food was delicious. The service was really good. The prices are very reasonable. We will definitely come back again.

My 2 nieces and I went for dinner here on Monday 8th April 2024 and we all thoroughly enjoyed our time here! The menu was amazing with a crab and lobster pasta dish and many other delicious options and the flavours in all our meals were just beautiful! The dessert menu was the best I had ever seen and our 3 different desserts were just perfect 👌 Our server had a brilliant sense of humour and our only complaint was that when we tried to go back for lunch the next day, it didn’t open early enough for us! 😢 I’m not one for leaving reviews but I can’t wait to get back to Prezzo! My niece is hoping to book it for her 21st as well!! Prices are very reasonable too so … thank you so much everyone who works there - you are totally bossing this restaurant malarkey!! I was massively impressed 🥰

What a fabulous experience in Prezzo. The staff cannot do enough for you. Every member of the team were friendly, professional and so helpful. The food was lovely, piping hot and came very quickly. I cannot recommend this place enough xx

Was told would need to wait half an hour for a table despite the restaurant being very quiet inside. Food was fine but very unmemorable. Daughter was given a crumpled kids menu covered in the previous users doodles. Service average. Price ok with voucher.

I won't be ordering from prezzo again. Not only was the food cold and the pasta so overcooked it was mushy, but one of the starters was missing and the delivery driver called because he did not know where to deliver to. My son had to go out onto the street to look for him! I'll stick to Ask from now on!

Could of put more in as porion was small for the price you pay

Always good service and very attentive staff 👍

Meal was terrible and very little on plate. Staff manager very rude, eating gum and advertising out was not on menu.

This was the wors experience I have encountered in a long time. I have ate better frozen supermarket pizzas for £2. The proscuitto on my wife’s chicken was cremated and the whole dish was very poorly presented. The worst thing was when my wife tried to use her Blue Light discount the waitress ended arguing with her in a very inapproprite manner. She then walked out. I took the unprescedended step of making an official complaint to head office. In. short they agreed my wife was correct and apologised. Unfortunately this was too late and we will not be back.

I had Spaghetti Bolognase 🍝 which was nice.

not happy, no cheese on garlic bread which I paid extra for and pizza was cold and all the topping was on one side

Listen I get it’s on a deal but there’s no excuse to just deliver the food watever temperature you want , get more drivers if it’s a struggle? Because iv paid 20 odd pound for all the food cold, cheese rehardened on pizza and mozzarella dippers, chips all stuck together, as I said no excuse I would like refunded to some degree

Enjoyed my pasta dish was lovely. Very reasonably priced too

The food was 2 hours an 25 minutes late and when we finally got the food it was really cold

Vegan pizza was very tasty but cold. Pasta was warm but way too spicy, like pure chilli burning your lips and throat, so couldn't finish. Would have the pizza again but maybe just sitting in, not delivery.

Excellent food and service. Karols was attentive throughout the meal, showing respect to us and other customers. Definitely the right person for the job!

Food arrived cold and waited over an hour

Delivery never turned. I had to contact restaurant 1.5 hours after ordering and they advised driver took to wrong address, I had to request a refund & re-order!! No thanks

Average! Food was just OK. Disappointed with food. Ordered Brushetta - but arrived on pizza dough so it was like a mini pizza before my pizza. Pudding was OK.

Not great! Despite it not being busy at all- service was very slow, they ran out of food, they forgot numerous items and the food was bland. And for atmosphere, there was next to none. Won’t be back

Had a fantastic family meal here recently. Table for 8 with very quick service The dishes were freshly prepared you could tell. Can't fault it

Ordered it to be delivered at 1830 and it arrived at 1914. Food had clearly been sitting for ages and NOT fresh. Disgusting.

This place serves very good food reasonable prices. The services we received from the waiter serving us however was fantastic, and he really made our evening special and relaxed. We've been to a number of Prezzo restaurants, and this one certainly matches up to the typical expected standard, but the service was the best we had ever received at any Prezzo location prior.

Best pizza I've had in a long time

Unfortunately my order spilled at the doorstep the first time and tonight on the carpet the box was in bits and the bag exactly the same. I ended up with no food and massive stain on the carpet

The food, the ambiance and the service were all below expectations.

Sadly this was a let down. From the outside it looked fairly cosy and appeared to have a good atmosphere; however, once inside the lighting and atmosphere did not live up to the potential. The food was much blander than I would expect for an Italian restaurant, though the chilli in the Prawn spaghetti was a pleasant additive. Unfortunately the overall blandness let the meal down. Even the pizza needed salt and pepper to season the plain chicken and sauce. I'll have to give this place a pass in the future and would recommend you try the other Italians in town if you like warm flavours. Sadly very disappointing.

Not a very good experience. No customer service , forgot one of our dishes and won’t be returning.

Food was amazing however waiting staff severely let it down, especially waiting 40 minutes to get starters cleared and having to ask chef to start our mains

Food was really nice. Fresh, very hot and tasted great. Staff were quick and friendly. Manager was nice. I would definitely go back here and would recommend it to others. It’s a well-run restaurant. Nice atmosphere overall, plenty of space between the tables. Oh and the desserts were amazing!!

The managers organisation and personality transfers through to the staff, which leads to an enjoyable time. Food good, could be larger portions. Price average for Union Sq.

No order delivered order went through and I was charged for it then got a phone call from Kirsty to say order should not have been filed as they were closed and I needed to cancel order to claim payment back. Would not let me cancel

What a disappointing experience. The food was extremely overpriced, I paid £20 for what was chicken, mash and uncooked broccoli. For my starter I had gnocchi and prawns and they actually forgot to put the pasta into the pasta dish so they had to take it away and remake it. The food didn't even taste like Italian food, it just tasted like mediocre pub food. None of my party enjoyed their food. Staff were nice but unprofessional, ambience was absolutely awful. We had such a poor experience that the staff gave us our starters for free as an apology. Admittedly this was a kind act (and why my review isn't 1 star) but I still cannot fathom how this restaurant has fallen so far. Simply cannot recommend, Rustico is much better for Italian food. Hell if you want cheap food that's on a similar quality to Prezzo, go to Frankie and Bennies.

Amazing meal, not too large portions and friendly, helpful staff. We ll be back again x

it took just under two hours to arrive. Everything was stone cold! Never again!

Visited on a weekday lunchtime. Service was very attentive and friendly. The food was served promptly and tasted great. Would definitely visit again.

Fantastic eating experience 🍲, amazing service 😃 and great price👍

Food was stone cold and juice was missing

I think the chef forgot to put the actual pasta sauce in at all, I've had this dish before and this time it was extremely dry and genuinely tasted as if it wad just the pasta. The roasted peppers which were detailed as part of the dish were so few and far between that they may as well be detailed as a garnish rather than a main ingredient.

Nice food not bad service, a wee bit slow.

Food was delicious, cocktail was lovely and staff were great!

Lovely food well presented by nice staff.

Delivery person rude and pizza was cold

We had a lovely time for me and my partner’s anniversary. Our server Megan was wonderful and checked in on us often but not too often to make sure everything was fine. Our food was amazing and has been every time we have been in the past. With thanks to all the staff for making our anniversary a great evening!

Forgotten drinks and very very very expensive

Pasta was cold. Garlic bread was very hard and crispy. Cheese pieces was all stuck together and mushed

Pretty disappointing. I had the Posh Pepperoni pizza - the dough was heavy and bland. There's a huge great pizza oven on display, but it must be set way too low - you can get more flavour, char and rise in a domestic oven.

Pre theatre meal yesterday evening. Food was delicious and service excellent. It was pretty busy but the staff were faultless in their service. Lovely experience. Would highly recommend.

Lovley meal, friendly atmosphere & staff

Really tasty food- very moreish calzone and even the dips were good- that garlic mayo is just about the best mayo I've ever tasted. Great chips also. BUT portion sizes are a bit on the mean side. £4.50 for a handful of chips and the Calzone was also small. To be honest I wasn't left hungry, but just be aware of the smaller portion sizes if you order when you are famished! I guess this depends on your location as well, but I would second other comments on here about food not arriving very hot. Ours was just lukewarm. So in summary great food, but would like more of it and hotter!

Great food. Average prices for Union Square. Pleasant place to sit. You can watch the chef making the food. I recommend this eatery.

We booked a table for just after 7 on a Saturday evening. Place was quite full when we arrived. Staff was friendly and attentive, they came up and checked on us a few times. Service was probably a bit slow but we didn't really notice it as we were having a good time. The place itself is lovely and the food we tried was actually very good! Bruschetta was not a toasted bread but more of pizza dough with fresh tomato and pesto, not quite the bruschetta you eat in Italy but delicious nonetheless. Pizzas were thin and crunchy, with plenty of toppings and really tasty. They also brought us some extra chips to apologize for the delay while cooking our pizzas which it was appreciated. Price wise is slighty more expensive than Tony Macaroni (another one of my favourite "Italian" restaurant) but still not expensive given the quality of the ingredients used to prepare our dishes. Overall I recommend everyone to give it a try, both the food and the service is worth it!

Very good service by attentive and friendly staff. Food was full of flavour and at a reasonable price. Relaxing atmosphere. Definitely would recommend a visit.

Delicious food from Prezzo! Five stars for food for sure. Prices are good too. Most of the staff were super friendly albeit quite distracted by their own company and forgetful with requests, unfortunately the one who meets, greets and seats you is unfriendly which thankfully doesn't match the rest of the team!

Food tasteless very disappointed, portion suze also not very good for price

My order was never delivered because Just Eat never allocated a driver

The food has some taste from the cardboard it is packaged in. The parts of the food that touches the cardboard box has cardboard taste on it. I imagine the cardboard is designed to be more eco-friendly but it needs a rethink because it's not very pleasant. It also doesn't keep the food warm so I always need to reheat my food. I continue to order because very few places do gluten-free good and Prezzo does it well.

Food is really nice but the service is absolutely terrible takes so long to order drinks and food just get left sitting for a long time

Maybe use plastic tubs as half my food was stuck on the bottom of the cardboard box

Visited Prezzo, Union Square, with my wife on a Thursday evening. We had a Red Letter Day gift card for a three course meal for two with wine. This was to celebrate my birthday. The restaurant was quite busy and had a pleasant atmosphere. We were immediately seated at a small table, I chose to ignore the tear in seat of the threadbare chair. We got a complimentary glass of prosecco and menus, however, when we declared our red letter day gift card the menus were replaced with their 'voucher' menus. These menus were very basic with a limited choice. We really felt like second class diners. We made our selection and the food arrived very quickly. And one waitress in particular was very friendly and attentive. Unfortunately, the food was really disappointing. It was as cheap and cheerful as the menu. But the sweets were actually quite good. All said, we won't go back. Of course, their full menu and full price paying customers may enjoy a better experience. Some restaurants persist in treating people that have gift cards and vouchers like second rate customers and squander the opportunity to win new regular customers. January 2022. Prezzo, Union Square, Aberdeen. It seems I'd forgotten my that I wasn't going to return to Prezzo, probably because the offer of a 3course meal for 2 with a glass of wine each for £20 was too tempting. However, the experience was again disappointing. Whilst nothing was bad, it was, at best, very ordinary. The place was tired and felt a bit unclean (a couple of those annoying tiny flies kept pestering us. Food was bland, wine was forgettable and beer was pricey (no draught). That said, service was fast, probably because there were only 13 customers in the restaurant. With quite a few other restaurant options at Union Square, I think it will many years before I return to Prezzo.

Yet again I've paid for a drink and not received it. Seems to be Just Eat policy to completely ignore them on the order. Also my fries have either been mostly eaten by the driver or the restaurant have reduced their portion size by 80%, completely disgusted by this. Utter waste of money.

Food was nice but cold. Also found that the restaurant became very cold around 8.30pm

Good ok but quite cold when it arrived

Been at Prezzo great food and service

I ordered at 4pm to be delovered at 6.15 and it arrived at 6.35 and was cold... i would like a refund

Order not complete drinks missing

We were served by a new start, lovely girl but very nervous. With that aside, really good service. The food was lovely, I had bruschetta to start, this was really amazing. Served in a flat bread style with the usual bruschetta toppings and a gorgeous basil pesto topping. To finish off i had a lasagne which was really nice, large portion with a layer of mozzarella on top. Would recommend.

Service excellent , but food was horrible, pasta was not al dente but almost uncooked. Child’s spaghetti had hot chillis in it.

Visiting Aberdeen for the first time and went to Prezzo Union Square last night and had a delightful meal and such a lovely evening there. Went back again tonight when they had some MasterCard processing problems but despite this again had a truly lovely experience and must compliment ‘Heather’ and her female colleague (Manager?), both of whom deserve the highest of praise for their professionalism, courtesy and personal charm that clearly makes the meal experience so pleasant. Thank you both for your wonderful service!

I didnt receive my food im not happy !!! Is jot first time!!

Best margarita pizza Ive had hands down, the crisp was perfect but not overdone still had a flop to it but the sauce just topped it, if cheese pizzas are you’re thing you’re in the right place. Pizza perfection👌🏻

Thoroughly excellent pizza, probably the best ever! Far better than the rubbish you get from the delivery chains! Dessert was a yummy cheesecake. Excellent service, definitely will be ordering again if not visiting in person!

Food was good (cold though) and missing fries on both burgers and both dips also no pot of cream with 2 fudge cake slices.

The driver had to wait at the restaurant for 30 mins and the food arrived cold

Our Food arrived on time. Everything in our order was stone cold. We had a garlic bread that was solid. We had to snap it to be able to portion it up, and we shouldn't have bothered as it was inedible. The pasta dish was very dry. Hardly any sauce at all, and any that there had been had been absorbed by the pasta like it had been sitting in it for a while.

Horrible experience. Worst customer service ever. Not allergy friendly at all. They completely spoilt our first afternoon out in a year to celebrate a birthday. Will surely not be returning. The manager Chris was horrible and very rude. Said, it was not possible to cater for allergens on children’s menu. Was not possible to get hot water for the table and basically asking him for anything was a huge effort. Hated it.

Pathetic- order was ready from the restaurant in no time but no drivers available to pick it up!

Food arrived stone cold, 45 minutes late as a driver wasn’t allocated. We then got multiple of one thing we ordered (would have been a bonus if it wasn’t stone cold), never got other items we ordered. Phoned the restaurant and complained, got told they couldn’t do anything and I had to contact just eat as it was there drivers fault as it was sitting for ages waiting to be picked up. Contacted just eat and got told they couldn’t do anything and offered me a “£20” credit for a £47 order. Ridiculous.

Sadly I did not notice till I got home however we were over charged around £15 on our visit. 2 courses for £15 for one, one chicken salad, 2 pornstar martinis, 2 small bottles of beer and a limoncelo does not add upto £59. Always check the receipt before you pay.

Everything was great and amazing but the food felt a bit cold when here but that didnt ruin it, lovely food and would defently order again and reccomend.

Brunette female waitress at the union square Prezzo very rude and poor table service from her! Interrupted me during phone call to get the bill paid and stood awkwardly over our table until a voucher was found. Basically dumped down the plates when they arrived and also no cutlery after food was served. Will be sticking to the marischal square Prezzo instead.

Fui a cenar en familia. Realmente aprecié las instrucciones y pautas de seguridad que recibimos en la entrada y las medidas de cuidado y distanciamiento implementadas. Nuestro camarero Samuel fue muy atento y nos hizo sentir muy cómodos, y cumplió muy bien las pautas mientras se aseguraba de que estuviéramos satisfechos. Realmente aprecio su servicio.

Good food. Good service and very friendly staff. Enjoyed our visit this evening. Busy place so would defo book before arriving to not be disappointed

Love the atmosphere. Like the lay out of this restaurant not sitting on top of people like other places. Very friendly staff. Every time I have been the food has been excellent .

Visited here last night and ordered prawns starter and garlic bread with mozzarella cheese from gluten free menu. Prawns were served with a tomato based sauce with spinach. Prawn dish arrived and had to return it as cold. The accompanying sauce was tasteless and it only contained 4 prawns. They had the audacity to charge £6.75 for it too. The garlic bread resembled a naan bread with a bit of cheese in the middle. This cost approximately £4.70. My daughter ordered spaghetti bolognaise which she described as tasteless and cold. We shall never be returning here for a meal. Total waste of money.

I would expect a usually busy restaurant to make sure it’s well stocked, especially before a weekend and especially before Valentines Day.Visited 13th to be told there were no risotto dishes at all, and no sea bass or tender stem broccoli/cauliflower side dishes.Poor show.