Pret A Manger St. John's Wood in City of London, Westminster

Spacious, staff will lower the music volume.

Very rude staff throughout the entire year. The girls were never polite, showed zero smiles, and often ignored customers. They never said anything like 'sorry, please wait here' or 'what would you like?' There was also a lack of conversation with customers. At times, the staff would engage in long conversations with each other while completely ignoring customers.

Great service! (as always at this particular branch.) Fast, friendly and professional. Thank you for my oat matcha 😉 and delicious pastry

I recently visited the Pret coffee shop and had the pleasure of being served by Gabriela. Her friendly demeanor and prompt service made my experience enjoyable. She was knowledgeable about the menu and offered great recommendations, which I really appreciated. The coffee was excellent, and the atmosphere was welcoming. Overall, Gabriela’s attentiveness and positivity significantly enhanced my visit. I would definitely return!

The price is a joke for what it is. It's now just too corporate, and i don't understand the two tier prices given there is no coffee subscription offer anymore. Get the filter coffee for 99p.

A standard Pret with friendly staff.

I ordered a duck sandwich and the surprise was that the duck was overcooked and when I started eating it mixed with the vegetables it looked like a soup... it fell on my hands, my jacket and on the table, as best I could I ran to ask for napkins and wow! THE BIG SURPRISE NOOOO THEY HAD NAPKINS AND THEY GAVE ME CLEANING PAPER FOR TABLES AND BATHROOMS "ONE THAT COMES ON A ROLL AND IS BLUE" It gave me a lot of anger and they told me, THERE ARE NO NAPKINS AND THIS IS WHAT WE HAVE TODAY. AND... I HAD TO CLEAN MY HANDS, MY MOUTH, THE TABLE AND CHOOSE THE FOOD WITH THAT PAPAL OF CLEANING TABLES AND BATHROOMS... RESULT.... THROWING AWAY THE SANWICH. Without breakfast. I really liked Pret, everything is delicious and the service is great, but this time... very sad experience! Thank you very much for being able to listen to my experience.

Hussein on service is so nice and friendly and very professional. Great service from him.

I just popped in for ordering a soya cappuccino and I was served by a lovely guy,I don't know his name,he was wearing a grey sweater, anyway he gave me good vibes, very polite,made me smile with his outgoing and happy attitude. Please, give him a position as GM ( not sure which role he has) but we need people like him in this world. You got a new customer from now 😊. Thanks for service to all staff.

Good seating . Lots of room & clean toilets.

Big shout out to AJ who was an absolute star today when I had problems with my payment card. Pret are lucky to have someone like him working for them.

I want say thnx for th manger I st Jon's wood saed because very good service and helpful and very nice man always look after th coffee when I order thnx and keep th good job

Emmanuel provided great service and a great price on coffee. Six months late Emmanuel is going to become Pret manager 👨

I had a delightful brunch experience at Pret A Manger. The food was fresh and flavourful, offering a great selection of healthy options. The service was excellent – the staff were friendly and efficient. The atmosphere was cosy and perfect for a quick meal or a relaxing break. I dined in, and everything from the cleanliness to the overall vibe made the visit enjoyable. I highly recommend Pret A Manger for a convenient yet tasty brunch option! ❤️❤️❤️

Went in there today and ordered a latte and almond crossaint (takeaway). The girl charged me eat-in price for both. They served 5 customers after me and still no latte. The guy behind the counter asked me what I was waiting for. I told him my latte. At this point the girl made the latte and put it on the table. Staff were very unfriendly. No smiles and just attitude. I observed the guy having a go at a customer because he didn't put all his sandwiches in a basket. So unprofessional. I'll be sure not to go to this place again. Gail's is just opposite and the staff and service is so much better. Prets have really gone downhill

Staff that served me were very robotic no personality at all

**Review for Pret Coffee Shop** I recently visited the Pret St johns wood and was quite disappointed with the state of cleanliness, particularly in the restroom area. The toilets were extremely dirty and clearly had not been cleaned for a considerable amount of time, possibly a couple of weeks. This lack of hygiene is unacceptable for any establishment, especially one that serves food and beverages. The dirty conditions made the entire visit quite unpleasant. I hope the management addresses this issue promptly, as it severely detracts from the overall experience.

This Pret is so unclean. The upstairs area is dirty especially seating and tables. The toilets need a code to enter which is great but they need a thorough clean! Very unimpressed. The manager is also very rude.

I came in today and it was a little busy but that was due to them being understaffed but the staff serving me where very polite, they looked tired and overwhelmed so I’m assuming this is down to poor management the man who served me was nice he looked the most overworked I do love this pret but they need more staff the workers are doing 4 jobs at once

It was quite a wait for my coffee as the workers seem to be rather slow and would rather chat how ever the man that served me was quite polite despite The Disgusted look on his face he may look mean but he is sweet not sure of his name but he is quite short . I would definitely come back just hoping the workers are a little faster

It was quite a wait for my coffee as the workers seem to be rather slow and would rather chat how ever the man that served me was quite polite despite The Disgusted look on his face he may look mean but he is sweet not sure of his name but he is quite short . I would definitely come back just hoping the workers are a little faster

A great place to stop by for a morning cup of coffee/ enjoy a relaxed atmosphere any time of the day.

Never again will I come to this pret the service is slow I was standing in line and finished my lunch before I even got my drink. The staff seem unorganised

Very rude person who served me, not interested in customer service and being a good person. How do they get customer service roles.. who hires theses rude people???

Good quality fast food chain. There are them on every street corner.

Toilet code 1305 don’t thank me

After buying some food, I wanted access lower floor seating. I was informed it was closed. All the seating was taken upstairs. I sepcifically said I want to have to food in. 1m later a guy came out from behind the counter to inform that they are closing in 30m. Not professional at all.

I would like to report about the manager in Pret manger this big chabi they called him sevestn very rude impolite and aggressive towards customer I ask him about sandwich he said I don’t care I’m busy he walked away he should’ve been manger in this place which other stuff are all friendly a part from this person he’s such awkward man st Jon’s wood branch London nw8

I would like to report the manager of Pret manager which is name is Sevestin I thank big guy a bit chabi. This person is very rude very very rude and the rest of the stuff is of very good people very respectful people. This person is very very rude and disrespectful. I can’t even believe it he’s telling what do you want I side hi I’m waiting 10 min he’s side I don’t care look at me very aggressively I was shucked like why I didn’t do anything or say anything just side sir I’m waiting 10 min I’m very upset this guy needs fix up or please someone has teach him some respect

On arrival at 8am Thursday 29/3, Sihao was extremely friendly and welcoming,which in turn made me feel very much at home :-) Diana, was out of this world! But made me feel part of the Starbuck’s World!part of The Starbuck’s Family! Diana was wearing a beautiful dress and was stunning, truly Diana and Sihao are an asset to Starbucks at St John’s Wood store 12038. My double espresso gave me double energy and the Cinnamon swirl sorted me for breakfast! I have visited Starbucks in Canada, USA and various European cities and St John’s Wood hits the top, St John’s Wood is the Best Starbucks I have ever visited,Well Done!! Starbucks St John’s Wood London UK NW8. Truly Sihao, Alex and Diana made me feel like St John’s Wood was my second home, my lounge, Truly outstanding customer service!!

Bought onion bhaji melt toastie, as tosties are my go to when it comes to lunch, also prefer this specific store is because it’s nearby to my work place, but very disappointed by the staff kept me waiting for 15 mins for a single toastie ,gave me burnt toastie twice, shift leader was also present still no actions where taken, and being ignored wouldn’t recommend this one for sure Food was delicious but service needs to be improved…

My local and favourite pret. Staff always courteous and busy, highly attuned to the demands of those who live and work on this neighborhood.

Staff always kind and helpful. George(his English name) and Turkish guy

One of the dirtiest toilet in London! Smells of pee! Tables always not wiped, bakeries are from frozen bag, overall the store is very dirty.

The barrista wears the grimiest looking shirt I've ever seen, the unform is a white shirt his is disgusting. A dog urinated in the corner whilst the owner was engrossed on the phone, the manager didnt ask for a staff member to cordon off and disinfect , the owner just wiped around with a tissue and left the puddle, it made me really concerned about their understanding of hygiene at this store, i'll always enjoy Pret but not St John's Wood branch.

Thank god star bucks which is across the road where the Internet actually works! Not a place for working remotely from as Internet will cut out at least 10 times every few hours

Tables not clean at all, service not very friendly. Location good right at the high street.

Very busy from the moment it opens its doors in the morning till midday.

The manager here is exceptional. Especially when dealing with the elderly, less-a led, children. Very considerate, caring, and sincere.

Good place to sit and watch things but bit busy

The staff never get my order right and they are very unprofessional

Circus NW8 6PQ I have visited the cafe today at 14:00 just to get macchiato the lady serving me at the till was given me really bad attitude and she was telling me I’m getting it for free????

The manager yelled at my children instead of speaking to me about the children playing. Insane!

Can't go wrong with Pret, open till 8pm tonight, exactly what I needed.

Completely satisfied with pret today and specially I'm impressed with the staff which is very friendly & gentle.

Best Pret I've been to! Staff are lovely and they are constantly serving customers and are always very polite. The pastries are baked nicely unlike some of the other pret stores I've been to. Tables are clean. Great work!

The lady Barista’s here always seem very disinterested/make grumpy faces or have their backs turned to the machines when they can see a customer waiting? A subscription using customer isn’t getting drinks for free, they pay for the subscription? The drinks here are also strange and very meh compared to the Pret opposite Selfridges or even the one on Finchley Road. If you compre drink for drink, Cafe Nero is way better. Their drinks are delicious and don’t change depending on the whims and fancies of the barista making it. The staff here makes me uncomfortable and not sure I’ll be renewing my subscription. The tall older guy at the counter & the younger male on weekends are very nice & other folks working here need to take cues from them. I go here almost everyday so this isn’t a one time experience.

By far the best Pret. Large seating area and friendly staff

The baristas, cashiers, and all the rest of Pret employees are amazing! They are non stop busy. I was sitting downstairs and they are constantly bringing fresh food upstairs. i don’t think they get enough credit for the hard work they provide in a high paced environment. Be nice to them! They work really hard to make our drinks and food.

Today I went to this shop in near St.John's Wood station, I ordered a coffee and when I was about to pay I realised that the contactless wasn't working and I didn't have a card with me. I asked AJ (The man behind the till) not to worry about it and cancel my order but instead he gave me the coffee on the house!! That's a great costumer service right there! Please give AJ the heads up and tell him that he made my day!! I will be coming back soon, not because of the free drink but because of the great team that runs this shop. Thank you AJ!

Very nice people in the shop especially worker Mario. Very helpful and very kind

Had a good tea here. Good seating area

Good food and pleasant environment

I absolutely love this shop of Pret à Manger! Not only do they have delicious coffee and pastries, but the staff is incredibly kind and friendly. I recently placed a large order at this location (70 baguettes) and was impressed with how well the staff handled it. They ensured that my order was prepared to my specifications and served promptly. I especially want to thank Mario and his team - their dedication to their job is truly inspiring. The attention to detail and care they put into each order really sets this coffee shop apart. However, I do miss the extended opening hours that were in place last year - I wish they would return to being open until 8:00pm. Despite this, I highly recommend this spot to anyone looking for a welcoming atmosphere, great coffee, plenty of seats downstairs, few tables outside for some fresh air, and exceptional service. Thank you, Pret à Manger, for always brightening up my day!

I visit Pret at least once a day and like to think I have been a loyal customer for many years now. Regretfully I feel recently service and quaility has taken a nose dive. Last week I went into St Johns Wood and another customer with a dog came into the shop where the dog proceeded to urinate all over the chair. The lady completely ignored what her dog had done so I said to her - do you think its accetable that your dog has just urinated all over a chair - she was rude and abusive back. Not once did any of the staff who were aware of what was going on say anything or take any action - least clean the soiled leg of the chair!. An animal should not be allowed into a place serving food and secondly if this is acceptable behaviour allowed then I won't be visiting another Pret anymore due to it not being very clean nor hygenic!

Given all the other higher end coffee shops, it is a pleasant surprise at the space this Pret affords its customers. Coffee I had was as I'd expect from a Pret but this branch never feels like it is hurrying so it is peaceful if you want a little time to be introspective or just relax.

La salvezza per mangiare e bere

Nice coffee. Cool place to work

Coffee shop has good location. Always there is seats . Service is good

The food in Pret is good. However, the tables are disgusting and the bins over full. They need to spend more care cleaning.

Very nice village feel in this area,this branch is open late and early compared to other branches of Pret

Quickly service, clean and comfortable place.

Really tired of paying the subscription every month and I hear from every store that their cold drink machine is broken! Also today 16/04/22 the two girls at the counter told me the same thing. Is it possible that the employees just don't want have to use the blender?

the attention of the employees is nice, but it needs to be cleaner your workplace., thank you

Can't beat the coffee subscription, friendly staff

Constantly understocked and messy. I usually love Pret but this branch is a disaster.

Nice place to drop in for a coffee and bite to eat.

On en trouve partout à Londres. Vous y trouverez de très bon sandwich, un americano ou un jus de betterave. Pas toujours facile de s'asseoir. Toilette limite ou inaccessible.

This is my ‘local Pret’ so been here a few times.. Particularly the (hot) food quality here is just really poor. I hope they can do something to up their game in this field, because the coffee and sandwiches (which is their hallmark product) are also questionable value for money these days

Nice filling of Prosciutto and cheese but Pret still don't have the slightest clue as to how to make a proper baguette.Rubbery.Coffee insipid.

They offer iced drinks. Not many Pret do. Thanks for the Frappe coffee. 10/10

Over rated and over price but good service

Super busy! My god. Local branch so attracts residents nearby, students or people like me that needed a coffee and wifi. Coffee was good. I would have sat longer but really needed something quieter to do work plus I felt bad once I had finished my coffee as other people could not find space to sit. Service was fast and pleasant. Reasonably clean. Staff were making a better effort to clean rather than other branches which are always dirty. In all honesty I only came as I had the free coffee subscription!

This afternoon, I ordered a coffee and paid for it. Then I waited. The shop had been fairly quiet when I went in with one person in front of me. After I had ordered, I stood to one side awaiting my order. More customers came in and started to place orders. The barista seemed overwhelmed; my order did not come at all and someone else's order was incorrect. 4 people who had come into the shop after me were given their drinks and I then I was asked to repeat my order. When a further 2 people placed orders and were served, I asked for my money back. By now I had 8 minutes to get to my home for a meeting. Only when I complained loudly enough for other customers to hear did the barista do my order. He actually seemed to find it amusing that he had annoyed me. Disappointing that Pret's staff treat their customers in this manner;they are clearly unbothered that there are several competitor shops nearby who treat their customers much better.

Pret St. Katherine’s Dock This is a very large Pret just behind the St. Katherine’s Dock. It had plenty of spaces at 3pm. Many of the customers seemed to work in the area. It had the usual large selection of rolls, sandwiches, fruit dishes etc Good selection of teas coffees fruit drinks etc. we’re also available. It has a very clean and relaxed atmosphere Very helpful staff.

Usual Pret fare in the centre of St John's Wood. Friendly staff and large downstairs seating area

There’s stuff Yong girl with glass Asian looking whenever I get latte she’s there I’m having a bad day Because the latte is like hot water 😞

Everything is fine, food, drink and staff.

Im really happy with a customer service but the reason why I put only 2 stars is they definitely need more staff of the weekend is already few times when they are close because of the short staff !

There is always something broken/finished in this shop

Busy but staff are very friendly

I went to St. John’s Wood with my sister for Coffee in the afternoon. We ordered coffees and sat outside. After a few minutes gone by, a waitress came and said aggressively: “ You need to leave because I need to put the tables inside.” and I told her I won’t leave because they should’ve told me before I ordered as that’s very unprofessional. She came again and ordered us to leave and she sent the manager and he said she needs to put the chairs indoors and I said I need to finish my coffee and he replied with that’s fine. After two or three minutes, she eventually came again and said that she needs the tables and I said I would make a complaint and she said okay my name is Valerie. I’m a regular costumer In Pret, and especially the one in St. John’s Wood and I have never seen and heard such rudeness and unprofessional actions from your staff. It made me feel very embarrassed in front of my sister and the rest of the customers. I’ve been working in hospitality for 26 years and I want to inform you that this behaviour from this specific staff member was utterly unacceptable.

The worst Pret in the world. Ether no one star. Very bad stuff!!!

Store no longer offers smoothies, frappes and shakes and Chai latte ! Not a good option to use your subscription for sure. Also very inconsistent service, some days it's good others orders are completely messed up!

Store no longer offers smoothies, frappes and shakes and Chai latte ! Not a good option to use your subscription for sure. Also very inconsistent service, some days it's good others orders are completely messed up!

Absolutely useless counter staff mumble at lone barista who duly forgets your drink!

Really nice spot to sit and have a drink. Some seating outside as well giving a view over St John’s High St. Service is quick and consistent, as most Pret stores are.

Shakes and Frappuccino always run out from their stock at the noon time around 2 pm.

It was very busy, too many people inside and the food looked bad, not as it was before

Some of staff here are RUBBISH . Rude discriminatory behaviour

I purchased the Pret subscription so I could enjoy one smoothie a day, but almost every time I’ve ordered one here, they said they only serve hot drinks. It’s surprising that they so rarely have what’s on the menu, and they haven’t done anything to fix whatever issue is causing them to not be able to serve cold drinks. I’m canceling my subscription because I couldn’t use my subscription here.

The only shop I have found that sell genuine chocolate croissants. Other places want to sell you Pain au Chocolate which is not the same thing at all.

Nice selection of coffee and smoothies

Very friendly and professional service. Large variety of products for a short break.

As for a chain store, it’s pretty decent. Really good coffee with plant based milk options. Tasty food with vegan options also available. However, it’s really chaotic with staff shouting and giving out coffees while taking orders from other customers

Last 3Month No Toilets In this Store

Rude. Close when ever they feel like. They shout at customers instead of talking. No need to justify that kind of behaviour. And closing when they want also quite rude.

Visited around 1.30 pm and pretty much had no food left

Decent sized pret, staff is friendly. I've been going here weekly for over a year and only once have they missed my order and I had to ask again, which was not much of a problem in my opinion. Extra seating and 2 toilets (ask for code) downstairs. (Seating and toilets closed during lockdown)

I frequently drink coffee from Pret but I have never drink a bad machiato like this time, they served machiato without milk.