Pret a Manger in Aberdeen City

Nice coffee when it’s hot: Most of the staff are pleasant but some staff seem annoyed at the fact that we are using subscription cards.

Bacon ciabatta, porage and a flat white to set me up for the day. The ciabatta was crispy on top. I could have used a bib. Most of the crunchy top ended up on my shirt and trousers, thence to the floor. The bacon tasted good. The porage was also fine. I was disappointed to be served the flat white in a waxed paper cup. When eating indoors and at that price I expect to be served my drink in a proper cup. I usually bring my own Keep Cup, but had forgotten to pack it for this trip. Nonetheless less the coffee tasted fine. The man behind the counter was friendly and welcoming. I would be happy to visit again, but will bring my own cup next time.

Food and coffee is nice enough, but the vegetarian options are really limited. Please do more!

Great coffee and food choices. Friendly service and faces union street, grab a coffee and watch the world go by. Comfy seating and well spaced out.

Always a great service here! Perfect cup of coffee.

Food is standard Pret which is overpriced. Some of the staff are none too pleasant. Atmosphere is not very atmospheric.

Quite a good selection, fast service. Only very often the inside of the cafe is dirty, both on the tables and on the floor.

What an amazing Mac and cheese and this mango drink is beyond good!! Love their food.

Very nice service and best food quality.

Great coffees and sandwiches selection.

My wife and I popped in for tea and was very disappointed. When the tea was ready, it was in paper cups. I asked the assistant why crematic cups were not being used and was informed they have since stopped using real cups and now use these. To make things worse, we were charged £5.60 for two teas. This is a great way to bolster their profits at the expenses of ripping off the public. Needless to say, we won't be back.

Me:Good morning!!! Staff from PRET: ……… Me:I have an order …… Staff from pret:…….. After 1 minut is coming one scottish customer inside. Staff from pret:Hey good morning…. And now manager from pret what was that???? DISCRIMINATION OR NO????? This happened 25.05.2023 07:45 you can check your CCTV because I’m going to report this….

A solid local Pret. Usually has a better range than the Bon Accord branch. Tends to be busy at peak times but you can always find a seat. Always clean and tidy.

Nice place to study, staffs polite

Rude service when collecting (or as it turned out not collecting a "2Good2Go" bag). Partner barked at by the staff member when turning up during the alloted time slot. And after walking the length of Union Street to collect, being told there was nothing left. 4th time let down by Pret, although the other times they have sent a cancellation. Won't be back.

Lovely coffee shop with good range of sandwiches, salads and panini. Excellent friendly service with a smile 😊

Excellent as always. Love the soups

Fast, friendly service. Tasty food

Just had a couple of coffee's here, but the girl who served me was very nice. It was constantly busy when we were in, but we had no problem finding a seat. Recommended

I sit in pret for up to 5 hours at the weekend,both days. It's warmer, cheaper and I can study while keeping warm, also if I was at home I'd be alone. Even if I wasn't talking to people in the shop, you still feel like you are not alone....I pay the £25 subscription so I can get 5 coffees a day. So I can realistically be there was at least 5 hours and I feel I've paid for my seat...I've had looks, when I've got my book out ..but people shouldn't judge others...it maybe the only company people get to feel.

Half decent latte and sandwiches at reasonable cost

Food is good but very pricey also using paper cups when sitting in

Sunday morning coffee. Plenty of seats. Coffee good.

Baristas Rasa and Mia made as feel very welcome at Pret a Manger, Aberdeen. Perfect service and nice food. We will be back.

Great food and coffee nice friendly staff.

My favorite coffee shop in Aberdeen!

The music is too loud you can't hear yourself speak, asked if it could be turned down was told it wasn't possible. Disappointing.

One of the cookies I ordered had a long hair going through it. Yuk! Chatted to Deliveroo who didn't even help. Love the food at Pret however I've had a few problems with wrong orders etc.

Drinks & food are high quality. But cleanliness is questionable. There were crumbs in the chairs/sofas where we sat. I was stung by some sort of insect during my lunch.

Predictably good, fast meal. A huge variety of fresh sandwiches and other great lunch type items. I had a nice cup of coffee here. Serve is efficient and friendly, especially to those not familiar with the restaurants. Parking could be an issue with only street parking near by.

Grubby !! Lazy staff is one thing, not having a cleaner is another. The food and drinks here are decent, you pay for that. Really nice choices that others simply don’t offer. Pram friendly. Veggie friendly. Be mindful of tacky surfaces, old food and crumbs laying throughout this unclean cafe/deli. The chip and pin machine at the till is like a tramps pocket of random dirt. Wait until you have to sit down and see the pit elsewhere.

Really healthy taste food, quick service even at busy times, clean.

Love the coconut chia latte very impressed with the organic drinks

Long wait for 2 teas and I was the only needing served

Disappointed to be told at 17.35hrs 09/05 by a member of staff emptying the food shelves, ' I'M CLOSED!' Strange when the official closing time is 18.00hrs. Blunt customer care. Thankfully Nero's to the rescue further up Union Street open to 18.30hrs

Was here for coffee and cake. Not my favourite

Very good. Great range of food and beverages. Staff are particularly professional.

Very nice staff and nice tea and cake, and quick service 👌

I absolutely would not recommend this cafe. The staff is unwelcoming and rude, they do not listen to the customer and do not remotely care.

Came in for a quick coffee and toastie as I normally do. Halfway through the toastie found a hair in the melted cheese on cardboard insert. Took the rest of the toastie back to counter to point this out and not one single acknowledgment from any of the staff, no apology, nothing. With the massive turnaround of staff on the union street branch, Pret obviously find it a waste of resources training their staff for the slightest bit customer service communication. Extremely poor service

Very clean and roomy shop. Staff were polite and quick to deliver our order. Place was nearly full and as soon customer left the table, staff would clear, clean and disinfect it. They all worked like clock works.

Good service, prompt and polite

I ordered food on Sunday afternoon for myself, my Girlfriend and her son. The waffle was broken and the mocą was warm and simply a cup of chocolate. The soup was laying in its side so had spilt over, and the Korean pulled pork didn't arrive, but yet we were charged. Reordered again and added another soup, waited another 30 minutes and the soup again was laying on its side and spilt. Will not order from pręt again.

Good place , falafel very delicious

1st time in here, great selection of hot n cold savouries, foods, but staff were very efficient n smiley. 5/5 for staff..

I am in for a take away coffee quite regularly and am impressed with the friendly and polite service. They have a good core team of people and it’s always a nice experience.

Good range of sandwiches, pleasant store.

Baristas are absolutely wonderful! They brighten up my morning whenever I go! Drinks are made super fast and they are great with customisations. Can't go without my pret subscription though, prices can be steep but are so so worth it!

Lovey calm atmosphere and coffe is good too

Very nice food and layout very clean and relaxing

Great, helpful and very friendly staff, decent sandwiches and croissants. Good coffee.

Lovely food and friendly helpful staff 10/10

Nice place, often drop in here for a coffee and a bite. Nicely layed out seating and clean toilets,

Met up with a friend & had coffee & snack. Warm and friendly.

I’m a big fan of Pret. I can proudly boast I’ve had everything on the menu. Their lattes are amazing, service is quick and staff are (usually) friendly. I’ve had a bad experience at Union Street that’s made me rethink my enthusiasm. Pret have likely seen previous TripAdvisor reviews of people buying one coffee and hogging tables for hours. They've now revised their policy: buy your drink, stay for a maximum of an hour and then bugger off*. When I was there, I stayed from 9-11am. There were plenty of empty tables, but I was still booted out*. When I was there, I bought several drinks and pots of porridge over the span of two hours, but was still sent packing*. I had an awful experience of Pret. Telling me to leave is giving me the message that they don’t want me as a customer. I felt really unwelcome. I got in touch with Pret’s Customer Services to tell them of my experience. I asked if they could revise their one-hour seating policy if less than 50% of tables are occupied. I got a response rather swiftly. Unfortunately, it looked to be copied and pasted from the previous unhappy customer. They said “We expect [staff] to act in a helpful, friendly, and professional manner at all times. Sadly, the behaviour you have described clearly falls short of these high standards”. They will contact the shop manager to discuss it. Unfortunately, they are looking to fix staff’s behaviour, not the “piss off”* policy that is underpinning it. I’ve explained this to Customer Services but haven’t received a reply. I'll follow Pret's own policy and go away*. I'll hand in my Pret Subscription in favour of Costa's loyalty card. *Ok, their actual phrasing was “You are aware of our one hour table policy?” in an assertive, bordering on rude, tone. They also didn’t want to serve me any more food/drink. I’m changing the phrasing above for humorous effect. My point is that telling customers to leave – in any way – is unwelcoming.

great experience there, especially with Ryan. he’s always got a smile so kind and considerate and holds the whole team together. A worker bee if u will. Keep ur head up king!

Decent coffee, couldn't really fault it

Nice environment and loads of natural light, but they have a 1 hour seating policy...that is fine as long as they tell you before you order, in my case they told me after... I can't enven enjoy my food or talking to my friends because I have to check the time...

Over price for what is really a cafe.

They have lovely food, but the atmosphere inside is a bit sterile, and I can't recommend them for online ordering. For quite a while, I ordered approx. once a week via Uber Eats, but in around 80% (!!!) of all cases an item was missing, meaning one of us had to go without lunch. It was so frustrating that I now give them a wide berth. I mean, how hard can it be to check whether everything is in the bag before you give it to the Uber driver? Other restaurants can do this easily, after all. Plus, there is no label on the food telling you what it is, which makes it a bit difficult to distribute similar looking sandwiches/baguettes. No amount of feedback brought any change, so now they have lost me as a customer.

Toilets are not nice - unisex hope all men lifts the seat Didn't get offered ice with drink & my coffee was only 1/2 full! And a very low range of cakes etc

It was great service and friendly place to be toasties was lovely and the cafe latte

Very clean. Light airy cafe with quality food.

Quick and easy with a reasonable choice

Very good service, very clean, very polite, very attentive

Great place to stop for a drink and a bite to eat. Plenty of choice.

My partner and I went in for a hot drink at the weekend and it was extremely busy but luckily we found a couple of uncomfortable stools at the window and we sat there until a more comfortable table became vacant. As soon as one became available we moved. Shortly after, a member of staff named Jamie Lee approached and asked us to move as she has promised the table to a family of three, and she mentioned to us while trying to convince us to move that they have also purchased a expensive meal insinuating that they deserve the seats due to the amount of money they have spent and we had only two drinks. I had to ask her again to be sure if she just really said that because I actually didn't believe what I heard then she said that I am blowing this out of proportion. This behaviour is absolutely disgusting, discriminatory and unacceptable.

Great coffee and awesome staff!

E enjoyable experience with appropriate distancing measures in place. Good and friendly service.

Lovely selection of sandwiches, toastie etc. Track and trace check in very easy.

The staff are always super positive and friendly, amazing service with good quality food. One of my favourites in town.

The best place in its style. They make you feel like at home. Outstanding Customer Service!!

Great staff and great service and selection of sandwitches, salads and drinks

A bit pricey but pleasant enough. Good coffee though...

Lovely place, huge selection of food.

Really good - consistently quality food and drinks. On the pricier side in comparison to local coffee shops however. Favourite item here include the chicken salad, macaroni cheese with kale and the bircher box.

We are lucky enough to have like this place in Aberdeen , so I’m enjoying my daily coffee here. Really nice atmosphere, great staff who are passionate about what they do. All these things make for an excellent dining experience!

great food. home delivery coffee comes well packed

They have started to allow 1 student sit at a table for 4 for themselves + laptop 1drink stay 5 hrs ! Regulars not getting a seat cause students and laptops ! Waste of time saying to management they not interested!

Not quite up to par on service as usual

Let me state from the start that I like Preti and I like students. however I arrived with my elderly parents today to find a bustling Preti A Manger with many tables filled with students and their laptops. Four seated tables had one or two students sitting spread out, some evidently having been there for some time. There were people buying drink and food only to find there was nowhere to sit., having paid to sit in . Preti A Manger, I was assured by a staff member,have no time limit on their seating so the students can sit there for hours. I know this as one girl was still sitting at a four seated table two hours later when I passed This is a tough time for us all, I get that. But we should be accommodating of each other. Cafes in town are used my elderly people to escape from solitary life at home, and for workers who are trying to have a break from the office at lunch time. Preti, A Manger therefore need to make a limit on the time people are allowed to stay. Other cafes do this. Covid wise it is not good to have people sitting for hours in a cafe. My mum told me this is an every day occurrence and that makes me sad because we are lucky to be at level 2 at the moment.In Aberdeen This lack of moderation will not assure we stay that way.

Was there for half an hour. Couples of tables were covered in crumbs, and while I was there there was no table cleaning/sanitising happening when customers left. First time I've felt uneasy in the last 6 months!

Friday October 9 at 11.30 had 9 tables of students on their lap tops. At noon when we left there were still 7 tables occupied by students. Hard for general public to get one of the few tables left, barista asked if I had a table for sit in coffee track/trace. Coffee excellent as was the staff cleaning a table when a customer left.

Friendly staff, fresh tasty food and great coffee. There is a step outside so not really wheelchair friendly

Often go here, great café, food always great, nice coffee, friendly staff, highly recommend it

The seating area is much reduced due to Covid-19 but the quality of the sandwiches and pastries was good as ever while we had a light lunch.

You've saved my family breakfast today and ... all the rest of the day :) It's my favourite place in Aberdeen:)

Good location, nice atmosphere and friendly staff! Also a good variety of seating to accommodate for different group sizes.

Always a nice place to chat with someone over a cuppa

Great selection of sandwich and hot meal options. All really tasty but you do need to pay a bit more than some other places. Staff are always really friendly.

Its a Pret so pretty standard. What is worth 5* ...i visited 12/2 in the morning and the staff are excellent, very attentive and friendly

Very nice coffee and good service

Great place to switch off from shopping, good coffee, great staff and excellent snacks.

Absolutely amazing place. Great idea for food and drink

Perfect coffee and delicious cookie served by a very friendly young man. Warm and inviting place.

Nice place, first time there. Very relaxing and great coffee. Served by a very efficient and friendly young guy

my wife is a big fan of the soup here, when its available. i myself like the meatball wrap, i do like how the shop is quite large and spacious. sad that its a bit more expensive that nero, costa or starbucks. but they do have larger selection of hot food

Brilliant service first class and friendly staff

Only stopped for a quick coffee but quick and polite staff with great coffee!

Had lunch here today. Staff helpful. Place was clean. Food was delicious. I will definitely be back again soon.