Pret a Manger in City of London, Westminster

I popped into Pret and was a bit disappointed to find they don’t offer filter coffee. However, I opted for an English breakfast tea instead, which was pleasantly satisfying. On the plus side, they do have a toilet, which is always handy when you're out and about.

Brilliant Pret team and great manager!

Very nice brand for eating correctly and not very excessive in terms of prices

Shop closes at 8pm, not at 8:30 as it is stated on the schedule.

There is practically no chicken in the chicken soup. The toilet is not working. The staff is rude.

Some of the best coffees and the sandwichs are lovely and fresh.Never had anything here that I really didn't enjoy and the staff are always excellent

Busy place for a hot drink and eateries. Toilet was slightly blocked which wasn't very good but think plumber came to sort out.

It’s INSANE! Horrible management of stock. Ice machine claimed to be broken as it goes on bi-weekly basis!

Obviously Pret's staff doesn't like to deal with cash definitely prefer cards. The manager serve me at the till and between her and the employer were the most miserable people that I have ever seen... cheers up is Sunday morning 🌄 the meaty croissants over cooked... no good 😕

Like the others in the chain, a good place to have breakfast or a quick snack

Couldn't understand what the guy was saying as he wasn't speaking clearly. The barista was stroppy when dealing with orders. She said she'd already made our drink and must have been stolen even though we were standing there waiting for it. I wouldn't go back here, staff are rude and plenty other places to go.

why no iced coffee!!! that’s so uncomfy and annoying!!

The worst Pret in London, always no product and bad service!

Overpriced and can't make a good coffee. Greggs is the future

That this venue constantly had repeat customers and local traffic, led credence to it being a great place for breakfast-lunch, etc. We frequented it most days, as we found the food to be fresh, healthy, quite tasty, consistent, and very nourishing. We also found the staff to be constantly very upbeat and jovial, often remembering us and chatting personably. Highly recommended. NOTE: These restaurants can be found all over the city, even at the airport.

Really bad management, lost my receipt with toilet code on, and they wouldn't allow us to use the toilet unless we paid for another item

Do love the quality of than fast food

Com TOTS falta neteja. Molt poc higiènic el fet de tindre els coberts a l'abast de tothom

Very friendly and helpful staff. Lots of different varieties of food. Super fast service. Very efficient.

Our 3-year-old desperately needed to use the toilet but they said we had to buy something first to get the receipt for the code. Multiple employees could have given us the code but made us wait and they were incredibly rude about it.

I like this Prett because the staff seemed very friendly. My drink took a little while however all was forgiven because the barista was very apologetic and seemed very friendly. Like most Pretts the inside seemed clean and I don’t have any complaints. It was quite noisy however due to it being right next to a main road

The food and the service where great.

Avocado rock hard and completely inedible.

Handy for a quick bite to eat. Nice sandwiches.

Bueno para comidas rápidas! Volvería.

Don't want to wait for too long for a quick meal before or after your visit to Westminster Abbey or the area? Pret A Manger would be a good place for you. It's just a minute walk from Westminster Abbey. We had our quick bites here for a lunch break during our visit in London on May 24, 2023. There are quite some varieties of sandwiches, cold or hot. The hot sandwich I bought was very good. Also, there are more seatings downstairs. Need to go to bathroom? Pret's bathroom downstairs needs passcodes to get in. Just ask a staff for them.

Great coffee but hot sandwich options are limited

I am updating my previous review of this Pret branch to reflect their recent improvements. While they still face some challenges due to being a busy location with limited staffing, I have noticed a significant improvement in their overall operations. Most of staff are now more friendly and helpful except some odd ones where you can find them everywhere who are not happy with what they are doing and give customers bad attitude, and the cleanliness of the store has improved. Overall, I am pleased with the positive changes that have been made and would now rate this branch a Three star establishment even though I won’t be going back there anytime soon!

It's a Pret. And it's close. Coffee subscription is great but it has seen a 50% price hike like most of their products. A 10% discount on food still makes it expensive. Hopefully they can make up ground with better availability of cold drinks which used to be dreadful. No cream for the past few months. Still OK.

I really dislike it when businesses have completely arbitrary closing times, but it especially irks me in cafés when I'm trying to get work done and have to leave on short notice. It makes it really hard to plan and it's much worse for me as an autistic person.

Always use pret good quality food never been disappointed.

Tables not cleared and it was far too hot.

It's convenient. That's about all

Loved it! Cozy place to enjoy a matcha Latte !

The duty manager Barbara is so rude, and has absolutely no customer service or empathy. The other 2 women there seemed to be more qualified to be a duty manager. She is not fit for the role. I ordered a decaf caramel latte, it was boiling when I tried to try it, so I waited for it to get cooler.. then when I tasted it, I realised they hadn't done the caramel. I then returned to pret and asked if it could be changed as I hadn't drank it and it was made incorrectly. And she just gave me a confused look and responded with, what do you want me to do a about it, you're going to have to buy another one. And then told me if it was too hot when I got it, I should've told them to remake it then. But my problem wasn't that it was too hot, that was fine, as it was cold outside, so it warmed up my hands. The problem was that they made my drink incorrect. She didn't apologise at all, she was just rude. If that's how that service normally is on that branch, I'm not shocked that it was so quiet. Disgusting service, I'll never be returning to that shop, and honestly after pret changed its chai latte recipe, not sure if I should bother at all anymore.

Probably in London, no one knows what is a black coffee and they ask either if we want an American or latte 😊

Una cafeteria con opciones rapidas. Buen cafe. Depediendo del lugar mejora el ambiente.

Good variety of snacks and juices

Don’t accept cash & don’t serve filter coffee The first Pret that I’ve had this problem in!

Decent service and Price, Latte was a little too milky

Nice coffee and a good range of things to eat. Friendly staff.

As a regular user find this prets always unfriendly and miserable staff . Toilets are not open for months because they probably Cannt be bothered to clean them

Yordanos is the best, so lovely and puts a smile on your face in the morning! She’s so helpful when I come in with a massive order!

The place doesn’t accept cash, which makes me give the lowest rating just by itself. Overall, pretty run down.

We turned up here this morning looking for breakfast but more importantly the opportunity to use the facilities before my bladder imploded, however when we asked, we were told that the toilet was out of order, and I see from other reviews this has been going on for some time :( We decided that given the current circumstances, we'd better leave and try to find other options.

Excelente calidad de comida, incluida para llevar

Not freshly made!! I was handed over a old sweet greens smoothie which was in the fridge already. Not acceptable.

Used be be good very dirty now windows never been cleaned toilets now permanently closed staff rude and now card only .give it a miss

Schlechtester Pret seit langem! Toiletten defekt (und daher geschlossen) sehr dreckiger verschmutzter Boden und Stühle standen Kreuz und quer

After have all my items chosen I try to pay with cash and I learn that is not allowed any more.. so I have no intention to return to any pret because while the cash continues to be a legal way to use money no one should impose some different without government consultation.

Food still good quality. But they charge you extra money to eat in, and the toilet are out off order for more than months. But look like all Pret A Manger closed the toilet for purpose, this is the fourth with the same problem.

Indomitable stamina from the lovely Pret baristas this evening! You're 2 in a million and your coffee-making skills are upholding democracy. Thanks for putting a smile on our faces, from the Sky News crew :)

Food was nice - tasty bacon and caesar baguette. Latte was good - not the best but good enough with lunch. Restaurant was clean and tidy. Staff were mostly helpful, if a bit grumpy. Big downfall. Plenty of seats available but only one plug for the whole seating area! One plug is pitiful. How are people meant to do any work while they sit and eat their lunch? Pathetic. A big turn off. Lastly, the toilets were closed down. And I had to ask for hand sanitizer because the staff didn't think to put it on display.

One of the best tuna sandwiches i ever tried

Easy quick healthy food, what more do you need

A good Pret with a focus on getting people their drinks quickly. Gets crowded at rush times and the seating is cramped, although there is some outside. This is a cashless Pret. There is a bathroom.

Disgusting service Coffee can be ordered but no allow to use the toilet Tell the lady that the toilet is damaged for more than two months The management said not to go want to to the toilet 😭

It is good for what it is meant to be, lots of hot food choices. Long queues but they move very quickly.

PRET HAS BDCOME A JOKE! I've been buying my breakfast at this PRET even before they rented the shop next-door and extended it, so I know quite a bit about what they are doing and I'll been following everything very closely. Unfortunately, today was just ridiculous and I have to write this review. So I go in and grab mysef a baguette and a breakfast brioche. For those who don't know, there are two brioche choices: 1. Veggy (£2.95) 2. Ham (£3.15) Because I buy the same combo evey day, I know that my baguette and a ham brioche are totaling to £6.90. Today though, I bought a veggie, an naturally I was expecting the total to be £6.70, but it wasn't. I asked the girl at the counter to check the prices and she tells me that the veggie brioche is £3.15. I tell her that there must be a mistake, because the price on the tag clearly said £2.95. She asks her colleague for help. Her colleague, rude as ever, turns her back on me, takes the tag off the shelve and just walks away with it. The other one just returns to the counter and says: "I'm sorry but the price has changed." I just replied:"When? 10 seconds ago?" Yes, you might argue that £0.20 is nothing, right. We'll let me break it down for you: £0.20 x 5days x 50weeks = £50 increase per customer per year. On average, a PRET shop has over 500 customers per day and those brioche's sell like crazy so let's take evey second customer. Oh, and there are 373 PRETs in the UK. So: £50 x 250 x 373 = £4.662.500 That's over £4 million per year just by increasing the price by £0.20 for one item!!! What a JOKE PRET-A-MANGER has become! Pulling these "staight-out-of-a-slum" type of scams on customers and pretending that everything is fine. This might work on the regular person who doesn't know how to add two numbers in their head, but not me. I've been a loyal customer for over 11 years, but that has now stopped because I will no longer allow these greedy gullable rude people to take my money and deliver nothing but an attitude and average tasting food. In fact, the numbers on their financial statemens speak for th hemselves. Their empire is collapsing and their sales have already dropped 60% in 2020. Don't trust me? Google it!

Good standard and friendly staff, but they seem to be still adapting to being busier as people return to the office. There are two queues here, one to order, which goes quite quickly and a second for your drink which can take 5-10 minutes. Hopefully they will be back to usual service soon

Handy spot for a stop off to/from the bus and Tate Britain

Beautiful salmon salad from there and in a nice little quiet part of London.

I thought it was against trading standards to provide toilets in a cafe or restaurant. Well the toilets in pret horseferry Road have been out for 3-4 weeks now. They seem to like taking all the money but not provide the service and all I see are the staff going in there so they don't seem to be broken down to the staff like it says on the door. We also normally have to wait a while for the order and when you challenge how long the order is going to be they are rude. To much shouting and not enough listening.

Great selection of fresh sandwiches and pastries Not too busy

Love this place, saved me many a time, shame it doesn't open later.

Like most prets, this place is extremely busy during business hours. Decent selection of foods but staff understandably struggle to cope during busy times.

Cosy seating arrangement. Quick and efficient service. Clean toilets. Convenient location

Great place, fantastic staff. Amazingly disabled friendly. The other prets in Victoria should take a leaf out of this braches book.

Nice sandwiches but coffee sometimes doesn’t have cream the staff lovely and helpful!

Really slow since the europeans left 😫😫

Apart from my bottle of water being warm, it was good.

Regular coffee haunt whilst on shift ....Great team great coffee 😜👍🏻

I purchased a smoothie from the Pret a Manger branch on Horseferry Road in July 2021 and found multiple small pieces of metal inside the drink. Unfortunately I only realised after I had already began to drink the smoothie. Obviously this is a serious health concern and so I emailed Pret a Manger customer services who sent a standard email promising to investigate and respond. I never heard back from them and so I also sent a letter to the Pret a Manger Headquarters (75B Verde, 10 Bressenden Place, London, SW1E 5DH). They also did not respond. I am not sure what it worth, to find sharp pieces of metal in your drink or have a customer service who does not respond to this serious health concern. Coincidentally they were quickly selling smoothies again the next day..

Great service and big place for sitting.

Good place to relax and freshing up with delicious food and drink

Rude staff poor customer service. girl supervisor very rude no manners. In the morning I order coffee. I just asking coffe the way she speak was rude.

Twice I have now been told they do not do iced coffees, despite the pret website stating they do, and having had them from other branches. You can always have a sugar filled frappe alternative though. Avoid.

Grab a bite and coffee. Excellent

Good to see the store back in business again. Met the friendly manager once more. Food shelf still not back to normal but, what there was, is of good quality.

Today has been a disappointment. If the outlet is prepared to stay open during the lockdown then surely the use of their toilet facilities should be usable too I've been visiting this restaurant most days for my meals since the 1st lockdown but now it appears they have decided that the loos are out of bounds ! So not impressed

A good Pret, but it was dirty even tough it was not rush hour

Good Cappuccino and friendly staff in general, with just annoying one exception: the lad from the expresso machine should drop the mockery on how customers are pronouncing their order. That was rude!

Good coffee and social distancing measures adhered to

Good friendly staff the atmosphere is good the service is excellent

Slow. Dirty. Batista puts chocolate on top of cappuccino without even asking

Great coffee and polite service

Fast friendly service. Muesli and croissant good and certainly better value than the Travelodge breakfast.

Standard Pret service and it is always good to what I experienced. Food was good.

Spacious area. Lots of seats. Bright. Decent staff.

Super accueillants, très compréhensible avec les français

Busy, bustling and noisy as ever. But good coffee and sandwiches(veggie ones are excellent). If you want a quiet peaceful meal, don't visit during midday in the centre of London, but for a quick bite to eat and friendly service, definitely recommended.

Nice place, quick service, plenty of seats

The food here is fresh and the staff are friendly. Toilets were a bit messy and some of the seating in the venue really doesn't have enough space.

Très bien, bon accueil. Je recommande, reste abordable en prix.

Ottimo per un caffè, un cappuccino, uno snack o un panino. Perfetto per un pit stop veloce.

My regular Pret, always looking after me!

Nice place to have my 3 month appraisal 😝😝😝

Today a team member was rude and team leader was not only rude but demonstrated all the traits I associate with a racist. I did not take my purchased food, but asked for my money to be refunded. On a positive note, the attitude of the manager who came out of another room was very positive.

The guy making the coffees today (afternoon of 24/11/19) was picking the dirt out of his nails as he was waiting for the coffee to steam, then proceeded to wipe the dirt on the cloth that is used to wipe the pipes. Not hygienic AT ALL!

The usual set up and a good place to catch a quick snack or stop for coffee