Based on 1.309 opinions finded in 3 websites
Based on 1.309 opinions finded in 3 websites
Opinions
It seems that the store will close at 9pm in Sunday.
张馨予 . 2024-09-15
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Very basic food quality, with little variety. They don't have service, it's self service.
Miquel Barrera . 2024-09-10
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Expensive coffee that tastes bad
Sari Arraf . 2024-09-10
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I had breakfast there several mornings and the coffee, cookies and sandwiches were highly recommended. Great treatment and good atmosphere.
German lopez gonzalez . 2024-08-19
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Terrible service, I don't even think the guy at the till understood what I said, double espresso with ice in a regular cap with lots of ice", not rocket science. Then he started trying to explain and failing miserably what I said to be start with. I received a hot coffee, then when I complained to one of the other baristas she added ice but forgot the lid to close the cup, so I had to ask a third one. All of them looked clueless the minute they received and order which is not by the book, and the terrible music was making the communication almost impossible... guys do something, that was the most pathetic experience ever in a coffee shop.
Ana Rodriguez Garcia . 2024-08-16
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They had a decent selection of vegan baguettes, porridge and cut fruits going on. The sandwiches get replenished early morning making it easier for vegans. The $.99 organic filter coffe if super.
YOGA NARSIMHA . 2024-08-04
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Grande variedade para quem quer fugir dos caros cafés da manha de hotel. Ou pegar um lanche. Rotatividade muito alta e, por isso as comidas estao sempre frescas. Os preços nao são altos. No entanto, se quer rapidez, tem que ter cuidado com as longas filas.
Maria C . 2024-07-10
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Delicious and definitely a winner
Fernand Vanbesien . 2024-07-06
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A lovely pret with kind and helpful staff. Service is always excellent. A delight to visit when I am in the area.
Nikos Altiparmakis . 2024-07-06
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One of the great place to take something healthy also coffee &tea organic 🤗
George marketing . 2024-06-23
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Simply great!!!! The staff are the people that I will always pray for to have the very best they desire!! I left my wallet at the cashier when I did some shopping...and 2 hours later they handed it back to me!!! Honesty ,integrity!!!! In rough times... I cannot thank them enough!!! Their products have got many stars of quality!!!!
Maria Stefanaki . 2024-06-22
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This review is specifically about Natalia. I was having a horrible day and was running late - she noticed me in a slow que and called me forward to hers (which is super speedy). She asked if I was okay and gave me a pep talk and a free croissant. She really made my week by being so kind and perceptive. She has served me many times since and she's always so professional and efficient. She really is an amazing team member and I hope her managers recognise her talent.
Rachel Coles . 2024-06-20
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All Pret A Manger cafes are similar in style, obviously, but this one feels very comfortable in particular. Good atmosphere, lots of space in the sitting area, fresh and tasty food. Great place to work in peace while eating something nice.
Anna Kuchta . 2024-06-19
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One of the most beautiful cafes in Britain, not just London 🇬🇧, especially the Americano for those who love black coffee.
Muteb Albalawi . 2024-05-25
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The best Preta in London with the best staff. Especially Natalia.
Elżbieta Dębińska . 2024-05-24
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We had breakfast during the 3 days we were at Russell Square. Nothing to say, the service and the food were good. The prices are a bit high but I think it's a bit like everywhere in London.
Vishen VALAYDON . 2024-05-23
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Spacious, self-service premises to eat organic and fresh food. Variety of sandwiches, wraps, salads, soups, juices, sweets and desserts. Highly recommended for the quality of the products.
gusnucam . 2024-05-18
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Korean Paris Baguette It seems like there is one in every house. A place where you can eat comfortably while traveling
유용현 . 2024-05-10
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It was one of the best cafes we visited in London. We liked especially its coffee. The cookies tasted also great. There are no plugs for your mobiles devices under the tables (seats) which is a minus point for this place. There are some plugs in this cafe but not under your table which is not handy. This cafe is across from the Russel Square underground station which makes it quite easy to reach if you meet with some friends. I have to mention here a little about the Russel Square underground station: If you want to get out the Russel Square underground station then DO USE the elevator instead of the stairs. Otherwise you will climb almost 7 floors which makes you extremely tired so that you cannot mover your knees. =)
Slinge Rotterdam . 2024-05-07
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Rude barista ever encountered in a pret. No acknowledgement of the customer when taking orders. No thanks or even eye contact. Asked for a napkin and had one thrown at me. Didnt even call out the drinks when ready just plonked them all mixed up on the side.
Gary L . 2024-05-06
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Very practical and attractive price for a city like London
frederic todesco . 2024-05-04
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Great service, great manager, very kind staff. Lorenzo (hope I spelled your name right) thank you! Friends from Slovenia 😊
Mirela Rahmanovic . 2024-04-30
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Never been to Pret A Manger before but not impressed. I know there is overheads and prices are rising and this was London, but there are 3 different prices on a sandwich. One if you have a loyalty card ( or similar) one if you don’t and eat out and one in tiny text underneath for if you eat in without loyalty card. So 2 sandwiches and 2 hot drinks eating in came to nearly £20. And the roll was tough and the coffee was tiny. The customer can easily be fooled by the pricing as I was, and disappointed by the food.
Google Mail . 2024-04-26
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Unbelievable!!! Another Pret a Manger with toilet “out of order”. It feels like we not supposed to use the toilets at the store. Not the first time
Carlos Augusto Marangoni . 2024-04-11
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One size cup? really? No choice small size. Staff could have been more friendly. Bright and specious food good. Won't come back as coffee size too resrictive
Claire Tyrrell . 2024-04-06
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We ate there in the early evening (8:30 p.m.) and we were pleasantly surprised. There was quite a bit of choice despite the time and everything remains accessible price-wise by taking a main course+dessert+drinks. It is also possible to stop there just for a drink and/or a snack.
Zoulik 29 . 2024-04-05
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You know whar you’re getting at Pret. Really nice atmosphere for work though! And I actually quite like their oat lattes.
Samantha Seah . 2024-03-30
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Excellent place for breakfast however you can find salads and fruits. Very convenient.
Evelyn CM . 2024-03-22
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They have no cream As every pret specific problem
Damly . 2024-03-16
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During our stay in London we went for breakfast two days since it was very close to the hostel. The prices are quite good, and the quality-price ratio is good.
Cristina A.M. . 2024-03-13
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It's just the taste of a large company(?) It seems the most acceptable
Eunice Kim . 2024-03-09
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Terrible place! Latte tastes like water. The don’t even bother brew the coffee and froth the milk separately. Everything comes from an automatic machine.
Milad Hakimi . 2024-03-06
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Good place for lunch or snack. They have a cold food section and a hot food section. Two things have surprised me: the first is that whatever you order, they send you to a collection area where there is no order, so if you order something common (a coffee with milk, for example) if they take it out you don't know if It's yours if it's busy and there are a lot of people waiting. Another thing that caught my attention is that, in the seating area, there were many people working or studying on the computer. Royo coworking. I liked it and seemed curious at the same time
Alex Renedo . 2024-03-02
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The worst coffee gets served all the time. Stopped going to this place. Toilets are always out of service. The premises has 1 disabled toilet and 6 unisex toilets 4 of them are pad locked and 2 are in use, but all go out of order every other week..
Rubel Ahmed . 2024-02-28
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Nice place and delicious food, it's a shame they don't have a bathroom for customers
Hilda Belin sarmiento . 2024-02-28
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A large Pret store with fast and helpful service.
Tee Tong . 2024-02-24
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The staff here are a bit rude and jaded. It's obviously a hard job, and I wasn't offended, but they should try a bit harder. Me asking for more soya milk turned their faces to stone.
Dutty Jujja . 2024-02-24
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I came with my wife for first time to this branch and we enjoyed the amazing service by the staff I have been served by Natali, thanks alot for making us feel happy
Munaf Al-hashimi . 2024-02-06
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Usually, this place is spot on with service, but on my visit on the afternoon of Jan 28th, things were off. The staff, an Asian woman in her 30s, came across as quite rude. Also, she missed giving me the 20% discount on food and didn't get my drink order right. Was in a hurry, so couldn't address it then. Just wanted to share for anyone visiting.
S . 2024-01-31
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Good place to study. For some reason when I have Pret membership, they never miss my drink order, but when I’ve ordered without my membership, they’ve forgotten my order (or the system bugged out? idk). Employees are usually very helpful though.
Amy Cheng . 2024-01-07
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We came here Christmas Day and Boxing Day 2023 as we were visiting a relative in hospital nearby. We were very grateful to find it open - and the staff were so friendly too. Really made a difference. P.s. has high chairs for babies too 🙂
Alison . 2023-12-26
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I've always loved Pret and have even recommended it to many of my friends. However, today (25 Dec 23 around 3:40pm) I was deeply disappointed and hurt by the woman barista with a ponytail who served me. I wanted to claim my Pret perk and was about to order a caramel latte. Before I could finish speaking, she abruptly asked me to scan the code. I then mentioned that I also wanted a caramel latte. Instead of politely asking, 'Anything else?' she scolded me rudely, questioning why I didn't order both items together and expressing herself very impolitely. How can you yell so rudely at your customers? I understand that working during the holidays might be frustrating, but it shouldn't be taken out on the customer. I'm sorry, Pret, but you should train this particular barista better :(. I've been to many Pret locations, and most of them have been super friendly. Unfortunately, this branch was exceptionally rude.
Maria Carolina . 2023-12-25
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2 broken toilets. A no go if you want to have breakfast. How does the stuff does it ?
Conchi Delgado . 2023-12-16
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The Pret team here is consistently efficient and the store seems to be well-staffed. Queue is typically empty and never more than a few minutes at peak times.
Leung . 2023-12-13
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Pret is popular across the UK and popular for a reason. The food is fresh, affordable, and delicious. The falafel salad had so many elements and textures with a lovely lemony, herby dressing. The selection of fresh juices and smoothies was very impressive. The apple juice was excellent, naturally sweet with a slight tartness
Kelly . 2023-11-05
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Rude service on several occasions. Toilets unavailable for customer’s to use so had to resort to recycling coffee cups under the table.
Willy Where . 2023-11-03
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PRETA MANGA! NICE food, ugly lemon cake, melon crunchy and juicy. had nice time excuse me. where is the nearest preta manga such a shame lime bike didnt tell me the location....
Yallo . 2023-10-27
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Two toilets, both broken. Really? Or you just don’t want customers to use them?
Beatrice Ferri . 2023-10-08
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I arrived shortly after 9pm on a Saturday night. Store closing was not until 11pm - nearly two hours. They refused to sell a cold juice drink because they were in the process of cleaning up for the night. They also had to go check if they could take cash (exact change) - presumably they we’re counting out the money. I understand retail hates last minute customers when they are trying to close, but this was almost 2 hours before closing! They had hot or iced coffee. I do not drink coffee! I love my Pret subscription, but this is a breach of contract. They failed to provide the service I paid for.
GretchenDT . 2023-09-30
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Really nice place to rest and have a coffee staff. It is really nice and friendly and smiling this is the only pret that is open till 9 which is good and the only pret opens at 05.30 in the morning.
Ahmet Sahin . 2023-09-20
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The best Pret of them all. The most helpful and lovely staff and the coffee is always spot on!
Minahil Tariq . 2023-09-13
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Have a bad experience. They told me that flat white is the same as a cafe late. First of all, they have different names 🫠 Second the coffe was cold. And vas 😣 awful that’s a photo of a flat white coffee haahhahahaa
Sebastián Valdovinos . 2023-08-30
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Not The Best Coffee In The World. But If You Have The Monthly Subscription You Can't Go Wrong.
Stelio Martins . 2023-08-19
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Love the sandwiches 🥪 😋 and toasties.
Sandy Stevenson . 2023-08-11
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Every single time i ask for caramel late there is no caramel in the coffee.
Ugne Valinciute . 2023-07-18
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Nice branch but you'll need a mortgage for a big meal!
Craig Goppy . 2023-07-11
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Pret is usually an ok coffee and food chain, with a good choice of snacks. Toilets need attending to.
Nigel Niles . 2023-07-09
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Powerful air con, full of students
Al Campbell . 2023-06-15
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Had a iced chai latte. It's so nice and chillaxing.
Ian Murphy . 2023-06-12
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Increible el flatwhite y el late. Si pasás y ves los very berry croisants, llevate 2....🤤🤤🤤🥰
Silvia Ajis . 2023-06-10
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Magnificent place to eat healthy and be able to take it home for a very reasonable price
Ray Domino . 2023-06-04
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Ahora de momento todos los dias desde la semana pasada, me tomo mi capuchino, muy rico !!!! ..
Saul Garcia Ticona . 2023-06-02
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Nice cafe with ready to eat food, a lot of space and nice sitting places
Dekeyser . 2023-05-22
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Very bad service attitude,with poor English speaking staff
Maggie Zhai . 2023-05-20
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The female staff with Italian accent doesn’t seem to have a good attitude and kind of made me uncomfortable, I mean she could have treated the customer in a more friendly way and talked in a nicer tone if the customer didn’t hear clearly what she said.
Ivy “Ivy W” W . 2023-05-05
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I m regular customer of this spot because of my reguler business visit of my Totenham Hale .Staff member on the counter mostly not good welcoming customers.I had recently not really good experince .they need to be trained How to wellcoming the customer first and which is most importantly . I was in there last Sunday and yesterday 2 different female staff members was serving me . they didn't show enough attention How I want my coffe .I realised my resent visit my coffees quality poorer than before .because they dont listen what I requested exactly. I remember manager lady who she was always polite and very good welcoming .I cant see her recently a lot .she might have left .I just make this rewiev to improve the service of quality as regular customer.I like Pret a Manger
F G . 2023-04-26
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Et encore je trouve que la note est trop haute. Service aucun ambiance musique forte trop forte. Nourriture si ont peut appeler ca de la nourriture infecte
cedric barre . 2023-04-18
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Meet with friends regularly here,toilets always out of order,bag snatchers always around. I know it's not Prets fault.
John De Stefanis . 2023-04-04
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A rather spacious Pret with lots of seating but can often be full, time dependent. The staff, service and coffee have always been good.
Radiate Repeat . 2023-04-01
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Love the coffee and food always go there for a healthy meal.
o s . 2023-03-28
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they always give me a wrong coffee😡not enough stuff, very busy. I don’t understand why they don’t take more stuff because this Pret is always very busy.
Yuksel Erd . 2023-03-27
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I love Pret a Manger in general, but this particular store is one of the best. Customer service was top notch 👌 My phone battery was dying and the manager (Simon) agreed to charge my phone using his own personal charger 🥺 What a lovely guy. Thanks again!
S Y . 2023-03-26
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A decent coffee/tea shop. Service is a little lacking but friendly. Quick service options like sandwiches, salads, and fruit.
phraseography . 2023-03-15
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Worst experience of my life . Manager so extremely rude and scary . Would never visit again or recommend my friends or family to visit
Tish W . 2023-03-13
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I popped in for coffee with a couple of friends who were local and I was bursting to use the toilet which was out of order, I proceeded to ask for access to the disabled toilet which was locked and I was met by the rudest, most pompous staff member ( I did not get his name) I wanted to make a complaint about him but in fear of spit in my coffee, we decided to leave and head to Gail's in the brunswick centre where we were met with better service. We will not be returning for sure.
TT Thomas . 2023-03-11
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It would be a 5 star if they didn’t constantly forget people’s coffee orders and blame it on the customers for their lack of focus on their jobs
Maria Claudia Lo Porto . 2023-03-11
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Now we understand why Pret is everywhere in London, our first try and it's probably the best brunch we have had here. Besides the regular sandwiches, we love their toasted tuna sandwich, and the rest including coffee is quite spot on.
CK Wong . 2023-03-05
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Just waited 20 minutes for simple cappuccino before starting night shift. Again. Staff rude & unhelpful.
Lynnie Stubbings . 2023-03-03
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Ordered little soup to eat in. The soup itself was ok. Nothing spectacular but ok. My problem was with the spoon, when I asked the lady where I could get utensils she directed me to this counter to get This spoon: (the spoon as you can see was literally flat)
Danielle . 2023-02-28
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Lovely people, great selection of sandwiches and salads....really fresh healthy food. Good alternative for junk food
KASIA PRZEMO . 2023-02-16
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I would like to say Thank for outstanding service @ Pret Tottenham Hale tube / train station. To the guy who was working on 7 February at around 2pm. I bought tuna melt and decaf oat latte. I was with a baby and quite in a rush. The salesperson was very professional, quick, and friendly. Unfortunately, I didn’t ask a name but I think this person deserves a big shout out and a raise or minimum good bonus. :) He is doing fantastic job keeping Pret A Manger customers happy, and making people’s day a little nicer every day. Thank You.
Karolina M . 2023-02-10
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Staff seemed chaotic. It was busy, to be fair.
Stephen Ashby . 2023-02-04
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I come here occasionally to catch up with friends. Toilets are never clean. I mean never. Not once. Just like at the third world country. Has Western civilization sank so low? I am leaving two stars only because the store is open till 9.30 evening.
Harold Thehistorian . 2023-02-01
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I understand this place is busy however every time I go there the staff always seems to forget my order, I wait about ten minutes (especially since it’s always crowded) before asking if my order is ready before I finally receive it, however at this point everyone who was behind me in the line and new customers have already received their orders. Today after about 15 minutes of waiting I asked if my order was ready and the lady calling out orders calls back “missing chai latte” only to get a response from another employee pointing at the order screen “I don’t see a chai latte”. So after another ten minutes of waiting I still don’t have my order despite the lady who took my order and the lady I asked about my order have seen me standing and waiting for a whole 20 minutes. In the end I leave empty handed absolutely devastated by the rudeness and lack of empathy these employees have. This happens way too often and I can’t help but feel a little targeted/ discriminated against since this often happens even when it isn’t busy.
C . 2023-01-26
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From a couple bad experiences, in this particular Pret, I think the fact that almost all of their customers have the Pret subscription meaning we’ll ‘come back anyways’ means that they don’t treat their customers with 100%. The coffee is great tho
Isabel Kitto . 2023-01-25
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Якісна точка відомої мережі. Багато хто працює за ноутбуками. Якісна кава по 3-5£, надзвичайна гранола з йогуртом і медом. Столи витирають. Єдині жорсткі вади: 1. Туалет один і брудний. Другий забитий. 2. Розеток геть обмаль.
Olena “Мудра Річ” Sydorenko . 2023-01-23
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According to the website, it's open till 9.30pm, went in at 9pm, and the female staff refused to serve, saying it closes at 9. Another staff member checked the time and served us. Female staff was very rude.
Thavachselvan Suthersan . 2023-01-17
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I just observed when Junkies came in the shop to rub a banana. 😞😞😞
JOSE RODRIGUEZ . 2023-01-07
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I understand it is a busy store but every single time, staff is just such a bored of this what they do, i had to ask multiple times for just a napkin and I do not like rise my voice….
Oktawia Dudek . 2023-01-04
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Many thanks for the spontaneous help. Everything perfect. Greetings from Germany.
Lena Wilts . 2023-01-02
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Ridiculous. I’ve never written a negative review before but this place staff is just awful. Food and drinks are of fine standard but Never met staff so genuinely rude and bad at their jobs. I also work a similar job so I know it can be difficult but wow they are so insolent. don’t recommend.
madeleine jacob . 2022-12-28
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Bad service and bad coffee, the manager was very provocative and sarcastic
Leonidas_M . 2022-12-14
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Great coffee and service, busy and atmospheric
Jo Teasdale . 2022-12-14
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Perfecto para comprar en el tesko y comerlo aqui, no tiene baño
Monsef Ben Larbi . 2022-12-11
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Second time in a row they got my order wrong. Full refund for me- from delivery service, so I’m okay but how pointless. Train your staff.
Jaye Smith . 2022-12-06
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Unprofessional and unpleasant experience! Unwelcoming staff, cashiers do not get the right order, receipts are not shared with customers! Unorganized, the cashier and others preparing the orders are working randomly and independently. You have to wait till your order is shouted by the worker then you get it.
Ibrahim Almohaimeed . 2022-11-24
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Rude staff long wait for coffees when you ask someone how much longer or for help they just ignore and be rude
Majed . 2022-11-24
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Buen café. Es una cadena similar a starbucks, pero de mayor calidad, tanto la comida como el café. En la estadía en Londres fue una opción segura que no falló nunca.
Ramiro Duré . 2022-11-13
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Order is not well organised. Take my order wrongly and i needed to wait for more than 20 mins for my coffee. Staff are rude. Worst thing is quality of coffee is really really poor.
Jason . 2022-11-06
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The only prêt à manger of the neighborhood open at night. And it's a very weird crowd after 8
Irwin Clichy . 2022-11-01
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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148 Opinions
Overall comments: Had high expectations and was let down quite a bit. A few factors that contributed to that was buffalo sauce and no bathroom in a restaurant. Personally, I wouldn’t go here again but can see why Americans who are in the UK would. My order was as follows: Starter(s): 4 Buffalo Wings, Main(s): Buffalo Chik'N Burger, Side(s): Fries, Dessert(s): Rainbow Milkshake. Food: Food was not bad, not great, though once again it goes to show buffalo sauce is just a bad sauce and unsure why it is so widely adopted. Milkshake was different but didn’t have the sweets in it as it became a bit too much with the buffalo sauce with the food. Atmosphere: Overall the interior design was meh. Decent amount of space and seating wasn’t too comfy. If we got lucky with the sofa ones it may have been better. Music wasn’t too loud which was good. No Bathroom in Camden restaurants and having to pay for a shared one is a big downer. Service: Service was standard and the speed arrived at the table at a good speed. Cost: Mid-range and not worth it