Nando's in Camden

Kelan was a true legend! Gave us a proper Nandos treatment!

The host Kelan was an amazing guy, he went above and beyond to give us the best experience possible. Lots of love ❤️

Kelan proper legend, gave us an amazing tour around the store. Gave us some great facts about Nando’s too. Would definitely visit again!

The staff here are fantastic from the moment you walk through the doors. The food is always 10/10. This restaurant does get super busy and there’s a wait time so be prepared but they have a waiting section we waited about 15min but was totally worth it. Great value for money too.

The worst Nandos I have been to. Returned after a year. Last time I was robbed by a thief inside this Nandos and despite the police emails and mines, nobody helped to give any footage to the police. This time I returned because it is conveniently across the road from kings cross. Being very careful of my property this time, nobody greeted us . No hellos , no goodbyes . Not once I heard a thank you from any of the staff . Not even their Patraõ. Nobody asked if we needed anything else at all , they just drop the food in front of you and leave. I believe because of their desirable location, they don’t really care about a returning customer anyway so customer service is 0. The quality of the food was just ok . Just eatable not enjoyable. For example the chicken and cheese on their loaded chips was just slapped on the top corner. Anyway the lack of customer service made put us in a bad mood and made the food taste even worse.

Fabulous meal at Nando’s Kings Cross tonight. Cannot describe how wonderful the staff were. Everyone was accommodating and made sure we had what we need. Lovely team!

Really enjoyed the service and food. We made a mistake on our order and the manager fixed it without charging for our mistake. Such great service. Also the staff was fast in seating us, explaining the food and clearing the plates. Lovely experience in London when most other places can be rude.

Ana amazing understanding of food allergies and an accommodating service at the table. To many people queuing at the door tho

Good food. That tastes like real good chicken. Had a wonderful waiter called Ainan. Super nice and professional. Strongly recommended.

Good food, great service, Jaden was very hospitable

Served by Jayden today, such a warm welcome and very attentive.

Nice food, typical nando. The staff was super friendly and served us very quickly. I highly recommend it

Vert Nice place close tot St Pancras station. Food was delicious

I’ve visited the Nando’s at Kings Cross several times, but unfortunately, my experience has been consistently disappointing when it comes to getting my order right. I usually order four chicken thighs, but each time, I end up receiving butterfly chicken instead—often cold to the touch. While I appreciate the efforts of the staff, they seem to lack coordination and often appear to be running around aimlessly, which may contribute to the mistakes. That said, the team is polite and clearly trying their best to keep up with the demands of a busy restaurant. While the food quality and service potential are there, the consistent errors and lack of organisation make it hard to fully enjoy the experience. Hopefully, some adjustments can be made to improve accuracy and workflow.

Hamzah was amazing!!! He was lovely and helpful.

In terms of accessibility the staff were absolutely fantastic.

Like an um-num-numnivore I was dying to have Nando's because Paris doesn't have. Yes, I like Nando's and this visit didn't disappoint. Friendly staff, good and fast service, great for a stop before heading to St Pancras.

If I could give this branch 6 stars, I would! The service is unreal, we only had to wait less than 5 minutes for a table, which is unreal for a Saturday lunchtime. I wanted to try the new limited edition Fanta flavour and I was not disappointed!! It was so good! I didn't want it to end. The food also came really quickly after ordering at the table using the QR code. One of the waitresses was really attentive and made sure everything was okay with the food etc. so lovely I will definitely be back next time I'm in London!! ⭐⭐⭐⭐⭐⭐

The employees were amazing. Everyone from the managers to the people bringing out the food or collecting plates. They all played their part and were friendly with it. A really great team working together to make our night out a great one. Thank you

Somewhere to eat before continuing our journey.

Nice Restaurant to have some decent chicken! We took the share plate which was a really good to share for 2 People. Which came with the choice of 2 large sides or 4 regular sides !

Always the best chicken in town

I like Nandos and came by this on eby chance. Near Kings Cross Station. The Staff was very nice.

I went into Nando with a happy self but came out traumatised because they ushered customers in without safety protocol measurements thereby making other seated customers vulnerable. My bag was stolen .

Food was great and Ainan was a really good host!

First time eating at Nando’s and the food was delicious! It was really filling and the service was friendly, quick and efficient!

It’s super super super good shame that there isn’t in France

Just like home in South Africa. Enjoyed my meal and extra hot lived up to its expectations.

Come in here often when travelling for work and the staff are always great and food comes out quickly

Great food, great service from Juliette :)

Tender chicken and nice service couldnt get better

Great food and friendly service from Juliette

i recommend its amazing live life love the ckicken ther chips are flaverous and si is the chicken i really enjoyed my stay here

This place clearly needs a manager and a good one at that!!

Queued for ages in the rain when we could see loads of empty tables inside. Half the dishes were sold out. They only brought some of the dishes and we had to remind them multiple times that dishes were missing.

This spot is a great for casual night,and to be around people who you love and with laughter, and I just love nandos it's one of my favourite place.

Visit here for the first time this week. Same good standards as others. Actually bigger than what you think from the street. If you pass the counter you see more tables available

forgot my friends food, very apologetic, only 5 mins wait, amazing work on the staff members to resolve the issue.

Hi did this branch serve halal chicken ?

Jaeden was such a nice guy and friendly approachable engergy, asset to the team!

Very casual and yummy, especially for a girls night out. Very lovely end to a very long day and night out in a very busy city.

The vibe, staffs and food was amazing. The chicken was very succulent and tender and juicy, the peri mac and cheese was amazing which I highly recommend and besides the food the place was very clean and the staffs were so nice and helpful

The food was 10/10 everything was nice and well done, the chicken was very succulent and tender and juicy the peri mac and cheese is absolutely amazing I definitely recommend

It was really a pleasure to eat in your restaurant . Thanks to de staff service especially Sam.

Esther was amazing! Great customer service thank you x

Super fast service which is what you need when need a train station. Clear allergen advice and perfect for someone with Coeliac.

Not as good this time as previous visits. No reflection on the staff who are lovely young people, but the service was quite slow and couldn't get a coffee to finish off with as the machine had broken down.

Very nice place and the food is very good. Thanks to Nazumel for the welcome

It is complicated because it is a card payment system with QR authentication order. The food was satisfying and good to eat~ The family set is enough for 6 people.

Lukewarm food, tiny portions considering the prices. Extremely middling food quality.

In short, the food was satisfactory. The receptionist was friendly and made an effort to assist the clients promptly. Without his help, I would have rated this experience poorly. When the waitress brought the shared platter, she mentioned that she would provide small plates for us to share. However, after waiting for a few minutes, I went out to take the ketchup and reminded her to bring them. To my surprise, when I asked about the plates, she abruptly exclaimed 'EXCUSE ME!' as if I was in the wrong for expecting them. It was not the kind of generous assistance one would hope for. The absence of a service charge does not excuse failing to fulfill promises made to customers. Please correct me if my expectations are unreasonable.

I am french and I discovered this restaurant. It was a great experience with delicious food. I took 1/2 chicken and it was delicious.

The food was good (as always at Nandos) but what was amazing is the staff! Very polite and very welcoming.

Very good chicken based food. Easy to order through a QR and you pay directly on your mobile. Unlimited soft drinks and free water. Highly recommended. Large, filling portions.

quite a wait to sit down considering we could see several empty tables. it's very much a self service place - you order at the till and get your own plates / cutlery / sauces / drinks. the food is fine and well priced but nothing exceptional.

A restaurant where you can eat comfortably in London. The spicy taste suits Korean people’s tastes well.

Ordered and paid on the Internet, many of the dishes were sold out at 8pm. Difference between the proposed photos and the reality was enormous. The price is not justified for the quantity of product on the plate. We took two wraps, they were really small and two cesar salads with the addition of chicken breast which was divided in two, it was tiny, it must have been maybe 50 g…

Staff are friendly. Service is quick

Lovely lovely staff. Helpful, friendly. See you next time.x

My friends and I come from Paris and had a good experience at Nando’s!! We were welcomed so nice by Esther and we ate well!!! The food was good. Big Thanks to Esther.

The chicken is so good, you definitely have to try it if you go there ! And an honorable mention to the staff and especially Esther who was so nice ^^

The food was delicious, especially the sauces Didn’t enjoy the frozen cocktails- they were too sweet.

Service and management is great

First low rating in a while especially for a chain I love and reliably know. Standards definitely dropped at the King's Cross branch. Stood there aimlessly waiting to be seated with what seemed to look like 3 people who could clearly see a line forming waiting to be seated but no care in the world. I would understand if they were super busy, but they were taking their time having separate conversations. Gave up after 10 minutes of standing about and not being told anything or wait time.

Delicious food! Great fast casual dining experience! The sauce selection is top notch!

Got served by Kelan on a really hard day and he was super attentive and super kind , he made sure me and my friend had the best experience whilst we were there , he most definitely deserves his flowers !!

This is a particularly bad branch of an otherwise good company. Our experience, now we’ve read reviews, has happened to others time and time again, they respond to say they’ll pass it to the manager, and they fix nothing. We met the manager; she (Sam) doesn’t care. We went here in April to a good experience and this was very different. We had awful experiences with the food, the service, the bar and the toilets and so have nothing good to say, and must give 1 star across the board. Waiting for a table was a farce; we were 2nd in line, waited almost 20 minutes, and saw the restaurant nearly empty before we sat down, whilst watching the same tables being cleaned twice by different people (!?). The host (Kelan) stressed ‘any issues with anything, come to me’. We were given a table at the back so dark that we couldn’t read the menus, and music was too loud. We ordered food from the till. My mum in law wanted a glass of wine, they’d run out of glasses, the bar lady said she’d bring it over shortly. It didn’t come, we chased it with the host and he eventually brought it, but around 50ml too short. I took it back, the lady said ‘oh did he take it, he wasn’t meant to as I needed to get another bottle out’. It later arrived half way through their food. I went to the toilet, no loo roll in any cubicles. The in laws had nearly finished their food and ours still hadn’t arrived 25 mins in (we’d ordered separately). Their chips were stone cold but chicken warm; they said they couldn’t be bothered to complain. I witnessed lots of part meals standing under ‘heat lamps’ for up to 10 minutes whilst I stood waiting for the manager, often chicken (is this within h & s?) awaiting their sides.We’d arrived at 7pm in the queue, ordered at 7.32 (on receipt) now it was 7.55. I went to the host again (given what he’d said at the start) and said I was sorry but we’d had a terrible experience so far and could I detail the issues we’d had, and we still didn’t have our food either. The kitchen joined in the chat and didn’t know what we’d ordered; I had to get the receipt to tell them. The host was shirty with me and later told me ‘he hadn’t liked my tone when I first came to him’ (!?). He said ‘I’m only an employee I’m not the manager’. I asked to therefore see the manager (Sam) and she eventually came out looking non-plussed when I explained the issues to her. She said nothing in response, just walked off and never checked on us again.10 minutes later 2 out of 4 dishes came, with wrong sides. Eventually at 8.25, nearly an hour after ordering, the last 2 dishes came. My daughter’s burger had ketchup when we’d asked for none and she looked sad but we told her we couldn’t afford to question anything else, and she ate very little of it. I spoke again to Kelan when he brought the last 2 dishes, and reminded him that he’d told us to approach him if we had any issues. He said ‘I tried my best when you brought things up’. I said I was sorry to disagree but given it had been 30 mins since I raised with him that our food still hadn’t come, that wasn’t true. I asked what was going to happen about the fact we’d just spent a lot of money on a terrible experience and again he said ‘I have no power I’m just an employee’. I asked for his name and he stroppily slammed his badge on the table (I took a photo). An unsuspecting staff member asked my father in law as we left whether he’d enjoyed his meal, to which he said ‘scrawny chicken, cold chips, I’m never going to Nando’s again’ (this was his 1st time). We arrived at 7pm and didn’t manage to leave until 8.50pm. Something needs to be done about this branch and its dire management!

Served by Kelan who was incredibly lovely and kind. He served us with such great care and did his best to make sure we had a great time. I’ve been to Nandos before but haven’t had customer service like this!!!!

Made a noise complaint to a worker with the long braided hair over a large group of people being obnoxiously loud, he said he will let them know and hasn’t done so but just carried on cleaning tables

Food was good as usual. Service was good but you order everything via an app. I'm ok with that but it means there isn't all that much "service" happening to rate it 5*

This is a really busy branch but is what you expect from a Nandos. Ordering through the app.makes everything easier. One item was missing, but staff were happy to replace. Another couple were reseated with their food which was no trouble for the staff.

We had to turn around for lack of answers to our questions...

What you expect to find in Nandos, good and tasty and the right price. I was surprised that the place was not crowded as it's a popular area.

Nandos is always super reliable and good value. This is a nicely designed restaurant: funky and spacious. The service wasn't super sharp when we were there, we waited to be seated, the food took quite a while to arrive (25 minutes and I had to chase it up) and the music was a little loud, but the food was good and the staff were friendly enough.

Dear Nando's Customer Service, I am writing to express my deep disappointment and frustration with the experience my group and I had at your King's Cross location. This was, without a doubt, the worst Nando's visit we have ever had. We spent approximately £150-£170 on our meal, and yet the service we received was shockingly poor. The staff, including the manager, were incredibly rude and unhelpful. Not only did our food take an unusually long time to arrive, but even something as simple as ice cream, which we ordered at the end of our meal, took 30 minutes after the order was placed. Despite our table being clean and us reminding 2-3 different staff members about our pending ice cream, nothing was done. When we attempted to raise the issue with the manager, her response was nothing short of appalling. She rudely stated, "If you order it, it will come, otherwise not," and walked away, leaving us with no resolution to the problem. As I write this complaint, I am still sitting in the store, waiting for the ice cream that has yet to be served, with no response from anyone. This experience was not only frustrating but also a complete waste of time and money. I would strongly advise others to avoid this location at all costs. Given the terrible service and the distressing experience we had, I am requesting a full refund for the meal as compensation for the time and money wasted. I hope to hear back from you soon regarding this matter.

Very busy on a Friday evening which is to be expected but when you have placed an order on the app to collect at a given time it is extremely frustrating when your order does not meet this time - I say this especially for this experience as the delay on this food delayed me checking in for my Eurostar. I’d expect this branch of Nando’s to have better punctuality given its proximity to a major travel hub. You’d expect many takeaways are ordered by commuters… Aside from the order being late I had to ask 3 members of staff where to collect. 1 person being helpful. It’s a pity 1 of the other 2 was a manager. What was also annoying was the inability to order a takeaway drink for my meal. Staff member at the till simply said “they have no cups” on a very warm day this is extra frustrating. To sum it up; decent food, poor service, busy atmosphere.

I decided to have dinner there after a long day of travelling besides some issues that was happening the manager Maria was lovely enough to sort everything and made it a lovely and memorable night 🥰 recommend going 100% the food was on point !

It was amazing! We were going out for a family birthday and we made the right choice to go to Nando’s 🤩🤩🤩🤩🤩It was so good!

Good food, fast service. Good atmosphere

Worst customer service I have ever seen in my life. HENVI the employe name. Very rude.

Chicken was a bit dry. Lovely condiments. Typical Nando's food. Had to wait a bit to get a seat .

Food was good, although in my experience the portions weren’t as large as in other locations.

Been here probably 10 times now never had bad food always good hot and fresh food

Staff are very friendly and helpful. Music too loud but otherwise ok

Great customer service staff are friendly served by Esther!

Absolutely fantastic service. I have mobility issues and the staff here are amazing! Becky and Kelam especially, they both went out of their way to help me. The food was cooked beautifully as well. Can't fault them especially when it it's busy.

Lots of menu items missing when we were there. Confusing message at the door as to wether we would get a table. Long wait for food (for a nandos)

Horrendous experience. Waited for fifteen minutes to be seated while watching those behind in me get a seat. When I was seated, almost all the items on the menu were unavailable. Disgraceful

Such a great Nando’s was served really quickly and the food was amazing or server chiron was lovely :)

Ordered food (and drinks) on app, food arrived quickly, we were waiting for our bottomless drink glasses, I guess by waiting until we have finished eating before u give us our glasses means we will drink less.

Ate here today while waiting for my train. Service was great and really enjoyed my food. Peaches, who I think is the manager, was fantastic and I appreciate her taking the time to ask me about my experience. Great team x

Staff and manager were rude and undermining they make you feel unwelcome and I do not recommend people to go there at all.

Si no dispones de batería o cobertura en el móvil para hacer el pedido no te facilitan otro medio, tuvimos q irnos a otro lugar

The service of Jaeden was excellent. He was friendly and kind and dealt with us incredibly. Made our visit 10/10 He was mature and a fantastic waiter. Thanks for being so nice and attentive.

The food is very good, but the staff are the real deal at this branch! Everyone is lovely and thoughtful. We will definitely be back!

When we arrived, we were told that a table for the seven of us would be ready in five minutes. Still waiting fifteen minutes later, I asked the greeter how much longer it would be, he said it would be another ten minutes. I said there were other tables that were big enough and ready to be occupied but he said *as I said, it will be another ten minutes but if you don't want to wait, you can go!". I responded that he didn't need to be so agressive and he replied with "you haven't seen aggressive yet". I then asked for his manager and so he went and asked his colleague to come over - she introduced herself as Ester, the manager - it later turned out that she was not Ester and she was not his manager. I asked him for his name and he just walked off. I then got into the queue to place our order and so asked the server what his name was - Kion. Apparently he was new but that is no excuse. That was the first and last time that I visit this branch of Nando's.

The service was quick here for a take out and the food was nice and hot. No complaints

When I got to the Nando's King's Cross location at 20:12 GMT, there was a long queue outside. I noticed that there were plenty of open seats when I peered out the window. Frustrated, the folks ahead of us begin to move out of the queue. There were no staff helping us in the front counter.I walked inside, complained about the unfair queue to the counter staff member, and spoke with them. They let us in after a short while and ordered our food, but they waited for more than twenty-five minutes without acknowledging us. I proceeded to the kitchen and again bemoaned the wait time. A member of the staff came to apologise and give us a refund for the out-of-stock humus with peri-peri drizzle. We waited for ten more minutes, the food arrived but we were still unable to eat in time. After deciding to leave the restaurant, we asked for our money back. We eventually received our money and departed the location. My wife and I were rather dissatisfied with the service.If nothing else, the personnel ought to have updated us on the status of the delayed order, but they didn't. I loved and used Nandos for over 22 years but not this time. I have never received this level of service at Nando's. This is the first time and very disappointed. ,

Awful. Friends ordered and food arrived, I didn’t even get my food at all was forced to go up and beg for a refund. Meanwhile the food was sat under the light drying out. Would NEVER recommend.

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