Nando's in Camden

i recommend its amazing live life love the ckicken ther chips are flaverous and si is the chicken i really enjoyed my stay here

This spot is a great for casual night,and to be around people who you love and with laughter, and I just love nandos it's one of my favourite place.

The food was 10/10 everything was nice and well done, the chicken was very succulent and tender and juicy the peri mac and cheese is absolutely amazing I definitely recommend

The vibe, staffs and food was amazing. The chicken was very succulent and tender and juicy, the peri mac and cheese was amazing which I highly recommend and besides the food the place was very clean and the staffs were so nice and helpful

Very casual and yummy, especially for a girls night out. Very lovely end to a very long day and night out in a very busy city.

Super fast service which is what you need when need a train station. Clear allergen advice and perfect for someone with Coeliac.

Not as good this time as previous visits. No reflection on the staff who are lovely young people, but the service was quite slow and couldn't get a coffee to finish off with as the machine had broken down.

Very nice place and the food is very good. Thanks to Nazumel for the welcome

It is complicated because it is a card payment system with QR authentication order. The food was satisfying and good to eat~ The family set is enough for 6 people.

Lukewarm food, tiny portions considering the prices. Extremely middling food quality.

In short, the food was satisfactory. The receptionist was friendly and made an effort to assist the clients promptly. Without his help, I would have rated this experience poorly. When the waitress brought the shared platter, she mentioned that she would provide small plates for us to share. However, after waiting for a few minutes, I went out to take the ketchup and reminded her to bring them. To my surprise, when I asked about the plates, she abruptly exclaimed 'EXCUSE ME!' as if I was in the wrong for expecting them. It was not the kind of generous assistance one would hope for. The absence of a service charge does not excuse failing to fulfill promises made to customers. Please correct me if my expectations are unreasonable.

I am french and I discovered this restaurant. It was a great experience with delicious food. I took 1/2 chicken and it was delicious.

The food was good (as always at Nandos) but what was amazing is the staff! Very polite and very welcoming.

Very good chicken based food. Easy to order through a QR and you pay directly on your mobile. Unlimited soft drinks and free water. Highly recommended. Large, filling portions.

quite a wait to sit down considering we could see several empty tables. it's very much a self service place - you order at the till and get your own plates / cutlery / sauces / drinks. the food is fine and well priced but nothing exceptional.

A restaurant where you can eat comfortably in London. The spicy taste suits Korean people’s tastes well.

Ordered and paid on the Internet, many of the dishes were sold out at 8pm. Difference between the proposed photos and the reality was enormous. The price is not justified for the quantity of product on the plate. We took two wraps, they were really small and two cesar salads with the addition of chicken breast which was divided in two, it was tiny, it must have been maybe 50 g…

Lovely lovely staff. Helpful, friendly. See you next time.x

Staff are friendly. Service is quick

My friends and I come from Paris and had a good experience at Nando’s!! We were welcomed so nice by Esther and we ate well!!! The food was good. Big Thanks to Esther.

The chicken is so good, you definitely have to try it if you go there ! And an honorable mention to the staff and especially Esther who was so nice ^^

The food was delicious, especially the sauces Didn’t enjoy the frozen cocktails- they were too sweet.

Service and management is great

First low rating in a while especially for a chain I love and reliably know. Standards definitely dropped at the King's Cross branch. Stood there aimlessly waiting to be seated with what seemed to look like 3 people who could clearly see a line forming waiting to be seated but no care in the world. I would understand if they were super busy, but they were taking their time having separate conversations. Gave up after 10 minutes of standing about and not being told anything or wait time.

Delicious food! Great fast casual dining experience! The sauce selection is top notch!

This is a particularly bad branch of an otherwise good company. Our experience, now we’ve read reviews, has happened to others time and time again, they respond to say they’ll pass it to the manager, and they fix nothing. We met the manager; she (Sam) doesn’t care. We went here in April to a good experience and this was very different. We had awful experiences with the food, the service, the bar and the toilets and so have nothing good to say, and must give 1 star across the board. Waiting for a table was a farce; we were 2nd in line, waited almost 20 minutes, and saw the restaurant nearly empty before we sat down, whilst watching the same tables being cleaned twice by different people (!?). The host (Kelan) stressed ‘any issues with anything, come to me’. We were given a table at the back so dark that we couldn’t read the menus, and music was too loud. We ordered food from the till. My mum in law wanted a glass of wine, they’d run out of glasses, the bar lady said she’d bring it over shortly. It didn’t come, we chased it with the host and he eventually brought it, but around 50ml too short. I took it back, the lady said ‘oh did he take it, he wasn’t meant to as I needed to get another bottle out’. It later arrived half way through their food. I went to the toilet, no loo roll in any cubicles. The in laws had nearly finished their food and ours still hadn’t arrived 25 mins in (we’d ordered separately). Their chips were stone cold but chicken warm; they said they couldn’t be bothered to complain. I witnessed lots of part meals standing under ‘heat lamps’ for up to 10 minutes whilst I stood waiting for the manager, often chicken (is this within h & s?) awaiting their sides.We’d arrived at 7pm in the queue, ordered at 7.32 (on receipt) now it was 7.55. I went to the host again (given what he’d said at the start) and said I was sorry but we’d had a terrible experience so far and could I detail the issues we’d had, and we still didn’t have our food either. The kitchen joined in the chat and didn’t know what we’d ordered; I had to get the receipt to tell them. The host was shirty with me and later told me ‘he hadn’t liked my tone when I first came to him’ (!?). He said ‘I’m only an employee I’m not the manager’. I asked to therefore see the manager (Sam) and she eventually came out looking non-plussed when I explained the issues to her. She said nothing in response, just walked off and never checked on us again.10 minutes later 2 out of 4 dishes came, with wrong sides. Eventually at 8.25, nearly an hour after ordering, the last 2 dishes came. My daughter’s burger had ketchup when we’d asked for none and she looked sad but we told her we couldn’t afford to question anything else, and she ate very little of it. I spoke again to Kelan when he brought the last 2 dishes, and reminded him that he’d told us to approach him if we had any issues. He said ‘I tried my best when you brought things up’. I said I was sorry to disagree but given it had been 30 mins since I raised with him that our food still hadn’t come, that wasn’t true. I asked what was going to happen about the fact we’d just spent a lot of money on a terrible experience and again he said ‘I have no power I’m just an employee’. I asked for his name and he stroppily slammed his badge on the table (I took a photo). An unsuspecting staff member asked my father in law as we left whether he’d enjoyed his meal, to which he said ‘scrawny chicken, cold chips, I’m never going to Nando’s again’ (this was his 1st time). We arrived at 7pm and didn’t manage to leave until 8.50pm. Something needs to be done about this branch and its dire management!

Served by Kelan who was incredibly lovely and kind. He served us with such great care and did his best to make sure we had a great time. I’ve been to Nandos before but haven’t had customer service like this!!!!

Got served by Kelan on a really hard day and he was super attentive and super kind , he made sure me and my friend had the best experience whilst we were there , he most definitely deserves his flowers !!

Made a noise complaint to a worker with the long braided hair over a large group of people being obnoxiously loud, he said he will let them know and hasn’t done so but just carried on cleaning tables

Food was good as usual. Service was good but you order everything via an app. I'm ok with that but it means there isn't all that much "service" happening to rate it 5*

We had to turn around for lack of answers to our questions...

This is a really busy branch but is what you expect from a Nandos. Ordering through the app.makes everything easier. One item was missing, but staff were happy to replace. Another couple were reseated with their food which was no trouble for the staff.

What you expect to find in Nandos, good and tasty and the right price. I was surprised that the place was not crowded as it's a popular area.

Nandos is always super reliable and good value. This is a nicely designed restaurant: funky and spacious. The service wasn't super sharp when we were there, we waited to be seated, the food took quite a while to arrive (25 minutes and I had to chase it up) and the music was a little loud, but the food was good and the staff were friendly enough.

Dear Nando's Customer Service, I am writing to express my deep disappointment and frustration with the experience my group and I had at your King's Cross location. This was, without a doubt, the worst Nando's visit we have ever had. We spent approximately £150-£170 on our meal, and yet the service we received was shockingly poor. The staff, including the manager, were incredibly rude and unhelpful. Not only did our food take an unusually long time to arrive, but even something as simple as ice cream, which we ordered at the end of our meal, took 30 minutes after the order was placed. Despite our table being clean and us reminding 2-3 different staff members about our pending ice cream, nothing was done. When we attempted to raise the issue with the manager, her response was nothing short of appalling. She rudely stated, "If you order it, it will come, otherwise not," and walked away, leaving us with no resolution to the problem. As I write this complaint, I am still sitting in the store, waiting for the ice cream that has yet to be served, with no response from anyone. This experience was not only frustrating but also a complete waste of time and money. I would strongly advise others to avoid this location at all costs. Given the terrible service and the distressing experience we had, I am requesting a full refund for the meal as compensation for the time and money wasted. I hope to hear back from you soon regarding this matter.

Very busy on a Friday evening which is to be expected but when you have placed an order on the app to collect at a given time it is extremely frustrating when your order does not meet this time - I say this especially for this experience as the delay on this food delayed me checking in for my Eurostar. I’d expect this branch of Nando’s to have better punctuality given its proximity to a major travel hub. You’d expect many takeaways are ordered by commuters… Aside from the order being late I had to ask 3 members of staff where to collect. 1 person being helpful. It’s a pity 1 of the other 2 was a manager. What was also annoying was the inability to order a takeaway drink for my meal. Staff member at the till simply said “they have no cups” on a very warm day this is extra frustrating. To sum it up; decent food, poor service, busy atmosphere.

It was amazing! We were going out for a family birthday and we made the right choice to go to Nando’s 🤩🤩🤩🤩🤩It was so good!

I decided to have dinner there after a long day of travelling besides some issues that was happening the manager Maria was lovely enough to sort everything and made it a lovely and memorable night 🥰 recommend going 100% the food was on point !

Good food, fast service. Good atmosphere

Worst customer service I have ever seen in my life. HENVI the employe name. Very rude.

Chicken was a bit dry. Lovely condiments. Typical Nando's food. Had to wait a bit to get a seat .

Food was good, although in my experience the portions weren’t as large as in other locations.

Been here probably 10 times now never had bad food always good hot and fresh food

Staff are very friendly and helpful. Music too loud but otherwise ok

Great customer service staff are friendly served by Esther!

Lots of menu items missing when we were there. Confusing message at the door as to wether we would get a table. Long wait for food (for a nandos)

Absolutely fantastic service. I have mobility issues and the staff here are amazing! Becky and Kelam especially, they both went out of their way to help me. The food was cooked beautifully as well. Can't fault them especially when it it's busy.

Such a great Nando’s was served really quickly and the food was amazing or server chiron was lovely :)

Horrendous experience. Waited for fifteen minutes to be seated while watching those behind in me get a seat. When I was seated, almost all the items on the menu were unavailable. Disgraceful

Ordered food (and drinks) on app, food arrived quickly, we were waiting for our bottomless drink glasses, I guess by waiting until we have finished eating before u give us our glasses means we will drink less.

Ate here today while waiting for my train. Service was great and really enjoyed my food. Peaches, who I think is the manager, was fantastic and I appreciate her taking the time to ask me about my experience. Great team x

Si no dispones de batería o cobertura en el móvil para hacer el pedido no te facilitan otro medio, tuvimos q irnos a otro lugar

Staff and manager were rude and undermining they make you feel unwelcome and I do not recommend people to go there at all.

The service of Jaeden was excellent. He was friendly and kind and dealt with us incredibly. Made our visit 10/10 He was mature and a fantastic waiter. Thanks for being so nice and attentive.

The food is very good, but the staff are the real deal at this branch! Everyone is lovely and thoughtful. We will definitely be back!

When we arrived, we were told that a table for the seven of us would be ready in five minutes. Still waiting fifteen minutes later, I asked the greeter how much longer it would be, he said it would be another ten minutes. I said there were other tables that were big enough and ready to be occupied but he said *as I said, it will be another ten minutes but if you don't want to wait, you can go!". I responded that he didn't need to be so agressive and he replied with "you haven't seen aggressive yet". I then asked for his manager and so he went and asked his colleague to come over - she introduced herself as Ester, the manager - it later turned out that she was not Ester and she was not his manager. I asked him for his name and he just walked off. I then got into the queue to place our order and so asked the server what his name was - Kion. Apparently he was new but that is no excuse. That was the first and last time that I visit this branch of Nando's.

The service was quick here for a take out and the food was nice and hot. No complaints

When I got to the Nando's King's Cross location at 20:12 GMT, there was a long queue outside. I noticed that there were plenty of open seats when I peered out the window. Frustrated, the folks ahead of us begin to move out of the queue. There were no staff helping us in the front counter.I walked inside, complained about the unfair queue to the counter staff member, and spoke with them. They let us in after a short while and ordered our food, but they waited for more than twenty-five minutes without acknowledging us. I proceeded to the kitchen and again bemoaned the wait time. A member of the staff came to apologise and give us a refund for the out-of-stock humus with peri-peri drizzle. We waited for ten more minutes, the food arrived but we were still unable to eat in time. After deciding to leave the restaurant, we asked for our money back. We eventually received our money and departed the location. My wife and I were rather dissatisfied with the service.If nothing else, the personnel ought to have updated us on the status of the delayed order, but they didn't. I loved and used Nandos for over 22 years but not this time. I have never received this level of service at Nando's. This is the first time and very disappointed. ,

Awful. Friends ordered and food arrived, I didn’t even get my food at all was forced to go up and beg for a refund. Meanwhile the food was sat under the light drying out. Would NEVER recommend.

Top food Top service Top ambience

The food was lovely and the staff were very polite.

I wanted to love this place, but it wasn’t up to all the hype. Maybe it’s because coming from Los Angeles where we’ve got loads of flavorful food, this was just average. The servers were very polite; I especially liked the one named July, but the other lady couldn’t even tell us whose plate was whose, kind though she was. The food had JUST ENOUGH flavor to begin to be somewhat enjoyable, but all 7 of us from various parts of California were underwhelmed. Sorry Nando’s.

Expensive food, tiny quantities, their Coca cola is plain water , the liver was so packed with extremely spicy sauce supposedly mild I could barely eat half of it, the service not so good they didn't come to clean my table and just throwing the plates on the table I'm really enjoying much more a small chicken shop than this

What a joke of a burger!! The tomato was bigger than the chicken fillet, this is the first time I've been to a nandos and it will be the last!! £31 i spent, what a rip off!!

Roast chicken is burnt Chili sauce rice is not bad

Really good tasting and enough food. Butterfly chicken is highly recomended. We also had garlic bread as side order. So delicious.

There’s a song ‘What a Difference a Day Makes’ i love the Eartha Kitt version. But did not love my second Visit. I was told to queue even Though there were clearly tables Available. Upon entry I was Accosted by the same ‘Manager’ and told to be taken downstairs. Now I must preface this with I DESPISE SEPARATE BASEMENT DINING. I don’t come to a restaurant NOT TO BE SEEN. Plus it was the DESIGNATED BABY AND KID ROOM that SMELLED OF URINE and BABY POO. With mothers breastfeeding And stinky messy kids running AMOK. Throwing ice cream yelling Crying etc. I IMMEDIATELY DECLINED THE SEATING OFFER. And said I’ll Wait for something else. After 2 minutes Another gentleman escorted me To the rear dining room where I PICKED MY PREFERENCE. Which Was a 2 TOP. Then the scan code Didn’t work and I had to order at the counter which meant my Food wouldn’t come fast or hot. I was correct. When the Meal Arrived I went on a SAFARI for SILVERWARE as there was NONE Available. THAT SAME MANAGER With the AGGRESSIVE voice was asked by another customer For forks and I chimed in after Being told by staff to wait 3 Minutes. When the manager walks Out he delivers the fork not to Me but walks directly past me To give the Caucasian man HIS FORK, I had to raise my voice to Get him to hand me a FORK whilst He tried handing me a KNIFE. There’s MANAGERS who can RUIN A VIBE and you can tell EMPLOYEES won’t work for HIM. But when he is not around People are happy and WORKING TOGETHER rather than just Working. Read Below. Julliett Jullett where for art Thou Julliett?…….She’s Smiling and Giving Excellent Service! From the Second I walked in I was treated immaculately By a Staff full of Brown Individuals. Honestly this Nandos reminds me of WHY I Love this establishment and Franchise. What is too Spicy for many tastes is Right up my Alley. Flame Broiled juicy hot Sticky Spicy chicken Arrives in minutes because I ordered via their website at the table. A tip for those Tempted to join the queue. (that’s ‘line’ for those not Familiar) The sides are always fresh. Peri Spicy fries Piping hot and Corn on The Cob roasted to perfection. I couldn’t ask for much more. And didn’t. The experience Was truly A Mid Summer Nights Dream. p.s.. Come early or join the queue. There would have been more Food pics but I never took a Break, )

Declined to give free bottle of nandos saka sauce as per promotion unless you paid for a combo meal. All the other stores gave out free bottles without purchase Update: Discussed with nandos customer service, they confirmed saka sauce was supposed to be given out for free without purchase.

Great experience at Nando’s Kings Cross, I have food allergies and the staff and manager were very helpful . I was impress by their well established process when dealing with my allergies.

Food was pretty good It was very independent but that's not a bad thing. Online menu and you could refill drinks, etc. Waitress was very nice, very helpful Seats were nice and the lights were perfect

Staff were great! There's always room for a cheeky Nandos

Great updates to the menu. Jaeyden was fantastic at customer service and made us feel welcome

People just don't know what they're doing nowadays 🤦

We arrived at this place, hoping for a good chicken meal, and what we got was spectacular! The chicken was amazing, they let you pick your own sauce. Also, you can choose 2 side dishes, which is very handy. Thanks Nando’s!

Amazing just would be better if meat was halal for my friend he had to go with vegan options

Poor experience, it's busy and they need more staff, the existing staff physically cannot keep up with demand. I placed a take out order in store thinking it would be quicker...fool! after waiting around for 1 hour in the store because I felt bad they were so busy (another take out customer came in half an hour after me and got served before me?) I went to question the manager. He couldn't find my order on the system and then went to look round the store and found my order by the door??? He said the team had put it there by mistake and apologised. I let it go given how busy they were. Got back to my hotel and found they had forgotten an item from my order - had to call 3 times before actually speaking to the manager (they kept answering the phone and literally leaving it on the side) who told me my order didn't exist! I told him I'd bring the order and receipt with me to the store to prove it and went back again. I went straight to the manager who looked at me confused and behaved like he hadn't heard of the issue before, he again apologised and refunded me for the missing item (as per my request). I genuinely think this team are trying it's just waaaaaay too busy for them to keep up.

I went to Nandos with a friend. Service was ok along with food although their food is really spicy or hot.....not my type of food. It is in my opinion very expensive so I will not be going again. One, the food is too hot for my palette and two, I think it's to expensive. Apart from that it was ok.

The opening time is 11:30, we arrived at 11:25 but was kept outside waiting for 25 mins. Food was fantastic as usual and the staffs were very friendly. However, cleaning is a problem, the floor was sticky and we could see some spots on the table we were served.

Staff shouting and swearing and girl in food prep area with bue hat on giving really dirty looks. Very uncomfortable atmosphere and extremely poor attitude from the staff. Worst Nandos I've been to as of yet.

When I ordered food the way they have taken my order was excellent , but their expression was a bit different .

When to Nando's yesterday with my daughter as well were waiting on our train to go back to North east London. So I decided, to go to Nando's to grab a quick meal. Upon ordering the meal I was being served by a young man at the Till at about 13:29 or 13:45 pm. I realise the food prices or wayyy higher at Nando's Kings cross. Anyways I proceed to get the meal while waiting one meal was brought to our table I then went to the sale assistant to ask where is my food, but I was rudely interrupted by a customer shout at me while I try to ignore her, she keep on shout instead of him try to calm the situation down he walked away from his till got his phone out and put it in a way to start recording the scenario between both me and the other customer. I then asked him if that is what he's here for to record every incident that happens to post on his Instagram, he then came up to my face calling me broke, and how I came on a bouquet. I was never insulted and felt so embarrassed in my life. And it was my first time going to this Nando's. My worst experience ever. This young needs to be disaplain.

Absolutely appalling customer service, there was a group of 8 of us and 2 of my mates ordered first. How is it that the 2 of my mates who ordered first somehow gets their food last and this was when the rest of the 6 people finished their food. Plus the food came cold and it was sitting on the table that they store cooked food on for ages (due to the workers being lazy and not handing the food). We then reported it to a worker who somehow side eyed us and screw faced when expressing our frustration and completely walked away from the feedback. We then spoke to the manager who just offered us a refund and nothing else. Diabolical customer service, there’s too much playing happening in the back of house and not enough working as we can see the workers just chit chatting and talking rather than working. This didn’t just happen to the group of us it also happened to an elderly couple next to us who missed there train due to the late food and it also came cold! Please sort this behaviour out as there’s not an ounce of professionalism within the King’s Cross branch.

The service was good then food was very tasty and spicy just the way I like it there lost of options and I got chips to very nice and the toilet was nice to

Not the greatest place to eat in, it's kind of crowded, the tables are very close to each other so not so good to eat nearly beside a stranger

I’m so angry, I came here quickly for lunch and got a fino pitta to take away got back and the lettuce was brown, there was no caramelised onion chutney in the which comes in the sandwich and the whole thing was assembled poorly. Waste of money do not go to this Nando’s they clearly don’t care about how food is prepared, if your in the area there’s other Nando’s you can go to.

Had a lovely meal here, sadly some items out of stock but great suggestions for replacements from members of staff. Really appreciated the manager Samira helping us out with the wine! She did all she could to make our experience enjoyable :)

Smoky and spicy food options...

Very bad service, yesterday we went to this restaurant in the evening, at first the service men came and said they don't have any tables as they need to be cleaned so we have to wait for 20 mints. Then we waited 20 mints and then we got the table. Then wen we went inside and was trying to order the food through there QR Code, then we realised most of the items was out of stock, which means they maid us wait out side for no reason. Then I went to the service men and asked him, he then asked me to order it from the counter. Then I waited in the que to order at the counter, the lady in the counter was soo slow that I was waiting there another 20 mints then my turn came, I ordered my food, I paid by my card she gave me the bill then suddenly she realised something and went to kitchen then after 10 more mints another person came to the counter and said they don't have whole chicken to serve, then I canceled my order any she gave my refund in cash. I mean as a customer we came to your restaurant, then you guz made us waite all these time and at the end you u guz are saying you don't have the food the serve, what a shame guyz...

Good food great price healthy barbecue ❤️❤️❤️

On entry the staff member walked away mid question. Once food came no one came anywhere near. After waving a staff member down to ask for mayo, he said yes but never came back. Asked for key to baby change and was ignored. Shocking. Never again

Great location as it allowed us to grab some lunch before our train departure. Service was quick and they would come check on us every so often. Food was delicious and had the right amount of spice that didn't make it too spicy. Chicken was juicy and flavorful. Tried their assortment of hot sauces as well and they all tasted great and very different from one another.

Wonderful service from all staff but especially Amani!

expected a quick pick up of the food within 15 mins before the train, took 35 mins at the end and cost us extra ticket changing cost for the eurostar

As it was a bank holiday, it was really busy but staff were very attentive eating in. We also ordered to take out when home we realised half the order was missing! Apart from that it was a nice experience..

Perfect spot with a good welcome from the team. I recommend+++

I recently visited the Kings Cross branch for dinner and I received impeccable service from one of the employees named Jaeden. I don’t normally write reviews for fast food chains but Jaeden went above and beyond in his service and nothing was too much trouble for him. There were two incidents which we encountered and Jaeden was very kind and helpful to us in both instances. Jaeden’s professionalism is a true asset to this branch. His super kind and polite manner and willingness to help diners was superb. I have never had service like this from anyone in a fast food chain such as Nando’s before. Very unexpectedly but delightfully surprised with his five star standard of service. The Kings Cross branch are very lucky to have him! Much appreciated Jaeden. 🙂

Come in before to some managers being a terrible vibe but peaches and the rest of the world staff today were incredible

Terrible service. We were hungry and trying to order on our devices and asked 3 different people To help. In the end they made us start from scratch on the till without any understanding of how frustrating this was. Food then arrived but there was still no forks at the cutlery service station. Lots of staff having great chats, but the basic jobs were not done. Quite frustrating.

Very tasty chicken, and good service, we got free drinks because we had to wait a while, good place!

If i could give 0 stars i would. Worst nandos i’ve been to. Every single time i come here the staff seem like they don’t want to be here, all rude and ignorant. Food is like a cold rock from taking so long, don’t come here.