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4.0

Based on 734 opinions finded in 1 websites

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Nº 160 in 245 in Selby

Score
OpinionsNoteGoogle7344.0

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Rooms are a little tired but overall fine. Beds as comfy as always. Location perfect and not loud even though close to main road. Restaurant is terrible and advise eating elsewhere or getting a Deliveroo like I did after a terrible meal the first time I stayed. Have stayed here a few times now

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Andy Speed . 2025-04-22

MORE AT Google

Dirty dated meal time wait was terrible location right next to a dual carriage way.The worst Premier inn I have ever stayed in.

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michael pelton . 2025-04-17

MORE AT Google

Freindly staff And the best premier inn breakfast ive had Ive had them in scotland and kent and everywere inbetween and this place was the best

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Alex Ohanlon . 2025-03-31

MORE AT Google

The service is dreadful. Only 4 staff on at night. Takes hours to be served. Booked a table for 7.30 and people from 6.30 bookings hadn't been served yet. 1 person on reception, 1 behind the bar, 1 serving & 1 in the kitchen. I've stayed here 2 nights now & I still haven't managed to order food & eat it. Absolutely shocking. Never staying here again. Premier Inn has gone downhill & not worth using anymore.

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Donna Hinchliff . 2025-03-26

MORE AT Google

Loved our stay here. Sue really looked after us and nothing was a bother. What a pleasure she made our stay. Thank you. Hotel was clean and comfortable and a good price.

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Darren Short . 2025-02-27

MORE AT Google

If arriving at night, this is very dark and difficult to find as no street lights and poor signage, rooms could do with a refurbishment and even though we booked a breakfast we couldn't actually eat until 9:30 as you have to book a time when you arrive.

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Simon Hill . 2025-02-21

MORE AT Google

We've been to this hotel recently and the front desk is friendly and supportive. They had given our Lo's a little treat on Christmas day which made them joyful. Even though it is all you can B fast , Breakfast will be prepared once you ordered in the restaurant along with tea, coffee and juices. Also Room is occupied with tea, coffee, towels, hairdryer and t.v. We had a lovely time in there.

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Anushi Wijesinghe . 2024-12-30

MORE AT Google

I had an extremely disappointing experience at this hotel. The service was far below acceptable standards. The key card to access my room repeatedly failed, and despite changing it multiple times at the front desk, the issue persisted. This caused significant delays and frustration, as I had to keep going back and forth just to access my own room. The staff seemed unorganized and lacked a sense of urgency in addressing the problem. Instead of offering a proper solution, they gave me vague reassurances that didn’t help the situation. It’s unacceptable for a hotel to make something as basic as entering your room such a hassle. This experience ruined what was supposed to be a relaxing stay. I do not recommend this hotel and would advise others to look for better options where customer service and basic functionality are taken seriously.

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Brandon Poon . 2024-12-29

MORE AT Google

Receptionists excellent and a really nice touch putting sweets in room for my 65th birthday but breakfast manager could do with customer training as abrupt when I asked him for orange juice and yoghurt as none on display

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Kevin Standen . 2024-11-28

MORE AT Google

Was Charged 135 per night for a bathroom which was covered in black mould and a bedroom which was covered in cobwebs and dust. Bathroom extractor is so noisy that you have to remove the card just to turn it off. If this wasn’t booked via my company. I would never stay here and would recommend it.

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darren holmes . 2024-11-27

MORE AT Google

Rooms as one expects for a premier in. The bathroom fan screamed, no tea cups, bed lumpy. I stay in lots of premiers and this was not up to the usual standard. Waited 15 mins for a beer, 30 mins to have my breakfast order taken. Food is over cooked.

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Dave King . 2024-11-19

MORE AT Google

Staff are friendly and helpful. Room was clean and bed comfy. Paintwork looking a bit tired, could do with a refresh. Opening window which is a bonus. Air con also. What let our stay down was the Thyme Grill restaurant. Not half as good as Beefeaters. Very small portions. Steak was tasteless and anemic. Bought a meal deal but wished we hadn't.

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Jacqui . 2024-11-01

MORE AT Google

Location is what it is, cheaper because it's not in the centre which is fine. The bed as always was very comfortable, room and hotel was a bit tired. Breakfast, well where do you start, have to book a time to go down, and if you're early you get scolded, ordered a fry up and they couldn't get that correct missed fried eggs, this happened to about 4 or 5 other tables whilst we were there, it's not rocket science it on a tick list l. The elderly waitress was slightly rude and was run of her feet as the only one working. The chef really needs to up his game.

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Chris King . 2024-09-29

MORE AT Google

Great place to stay and handy for York centre. Fabulous friendly hospitality and menu, and staff very welcoming. Nothing too much trouble and Sue provided a great home from home atmosphere

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Elsa Fairclough . 2024-09-26

MORE AT Google

This room made me ill and this is the second time I got sick here Absolutely filthy dusty dirty rooms dust and stains all over the room my asthma never flares up but in this room I had to look to see why I was coughing and found thick dust literally everywhere on the curtains on all light shades loads of cobwebs and dust and massive red stain on carpet The dust is really bad The air con air vents are full of dust and there was spiders all over both rooms I stayed in I couldn’t breathe at all and there was visibly dust flowing in the room and mould on walls doors and curtains This place has been reported by me to health and safety executive and head office so let’s see if they actually do anything Staff here are what I call fake nice to you All the doors slam worst of all the hallway doors slam and if your unlucky enough to be next to one this will keep you awake all night which is bad for people like me who need the sleep to be alert safely for work next day Parking is tiny spaces and always full The floor boards creek and you can hear people talking and coughing This literally is the worst place I have ever stayed I wish I could afford to sue them

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M0LE . 2024-07-18

MORE AT Google

Great service, with a great team. Food was good and environment relaxed... Easy access to main road but nice and quiet. Alix L sorted the minor wrinkles with a smile and efficiency.

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Robert Booker . 2024-07-14

MORE AT Google

Staff very helpful. Beautiful and clean rooms. Look forward to staying there again. Best hotel I've ever stayed in

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Gina Gunner . 2024-07-08

MORE AT Google

I recommend it being close to York.

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aura 8000 . 2024-07-07

MORE AT Google

A very decent hotel. Short on food supplies the evening we stayed. Great location as a base before visiting York.

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Mike Turner . 2024-07-06

MORE AT Google

This is a great hotel. The staff are lovely. Rooms clean and tidy. Food is lovely. I have stayed here 5 times now and never had a problem.

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Annmarie Allen . 2024-06-25

MORE AT Google

An extremely well run Premier Inn. Staff were friendly and helpful. The room was very well presented. The on-site restaurant was notable in that it's not the usual Beefeater. The evening G menu was modest but offers something for everyone. Allergies are well catered for. Breakfast was excellent. The full English was cooked to order, everything else is available for you to help yourself. Good range of options. Overall,, this might be the best Premier Inn we've stayed at. Very well placed for visiting York too, just 15 minutes from the nearest park and ride too. Surprisingly quiet given the location too.

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Darryl Vickery . 2024-05-20

MORE AT Google

Good location for events in York.

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Anthony France . 2024-05-17

MORE AT Google

Fantastic hotel great staff restaurant attached garage McDonald's and Costa on doorstep easy reach of York centre 👌

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Albert Moncur . 2024-03-06

MORE AT Google

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