Based on 860 opinions finded in 1 websites
Based on 860 opinions finded in 1 websites
Nº 2184 in 3395 in Cornwall, Isles of Scilly
Opinions
Couldn’t recommend more, rooms were great and staff were both friendly and helpful, especially Kelly. Will definitely use again if staying around Truro.
Oliver Morton . 2024-10-09
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Seems to be a refuge for immigrants now?
Steve jay . 2024-07-12
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Clean tidy Premier Inn, lovely staff behind reception would definitely go back.
A . 2024-06-05
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Hotel great, Beefeater next door not so great 🤔
Simon Toft . 2024-06-03
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Very good staff and a comfortable room with a lovely view.
Chris Pears . 2024-05-23
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Awful - dreadful food and service from bar. Water pressure very low in room. The food was wetter than the shower. Generally very tired.
Kevin Mutch . 2024-03-20
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My son competes in a sport which means I spend most of my weekends ferrying him about the country and standing about in draughty sports halls at the crack of dawn - as such I consider myself a connoisseur of Premier Inns. The Truro PI is pretty good. Rooms clean and fresh, none of the issues with mould or damaged surfaces that other guests mentioned, perhaps it has been refurbished. Fold out bed already made up on arrival (sometimes they forget and have to do it after you arrive). They do have the stupid tap in the bathroom that limits the water flow which irritates me. No need to put the key card in a wall socket to get the lights to work. The beefeater next door is fine, nothing fancy but we had a perfectly acceptable dinner and breakfast. Only negative is that it some way out of Truro so pretty much nothing is in walking distance.
Michele Redmond . 2024-03-18
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Cute place, really nice staff but the rooms need a bit of revamp. Some of the lights don’t work and the exhaust in the room is too loud. But otherwise a good stay.
Drushti Sawant . 2024-03-18
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Best location for my needs to see family. Stayed many times in the past. Staff brilliant from maids and to front of house . Bar staff my my bug bear was the bed. Like sleeping on a hill
Kev Genge . 2024-03-14
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I have stayed here a few times, the staff are always fab. Sadly room I was in wasnt great this time, two of the main lights weren't working so bathroom was dark and the room was dark, no spare rooms to be moved to and no one available to have a look and try to fix. Luckily I was only staying one night this time so wasn't a big problem but I'm not sure the room was properly checked before I checked in which would have potentially avoided the issue.
Louisa Lulek . 2024-03-13
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We had a family room and everything about our visit was good. Clean comfortable room with good en suite. Excellent staff at night duty and morning.
Tony Austinh-Heath . 2024-03-11
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Premier Inn truro hotel was lovely & clean & one very comfy bed
Sharon Jones . 2024-03-07
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Worst Premier inn I have stayed in. Massive car park good, restaurant / bat is good. Accommodation is poorly maintained and run down. I stay in Premier inns a lot, this is by far the worst. Room smelt mouldy, my wife could still smell it when I got home. Wall had flaking paint. Outside the gutter had weeds growing out of them and the sign is faded. I hope this is lined up / undergoing a refurb.
Julian Rickards . 2024-03-05
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Booked in at 20:30 at night then went to work got back at 02:00 and back up for 07:00 so can't really comment on the service as i only saw the receptionist once, and dropped my key off on the way out, the rooms are basic and the only issue I had was with where the plugs were in the room
Jon Aucott . 2024-03-04
MORE AT Google
Company put me in there it's nice place
Ian Silver . 2024-03-01
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249 Opinions
I have to admit that I am not the person that comments on anything and everything, nor do I ever right a review of my experience. If I am unsatisfied with the experience, I just won't return again. But ... I have been seeing the Development of this establishment for that past 20 years and treated myself quite often to a night or two in any of the corner or best suites ( highly recommend those ) and enjoyed the ambiance and service this hotel had to offer. Our experience: Arrival to the hotel : We planned to have drinks prior to our meal. Found the bar area as busy as usual. With no free seats in sight, I ask the Brasserie manager if we could order drinks in the main lounge, whereas we been told that there normally is service but he has no clue what they doing today. Not answer I was hoping for. The entrance to the main lounge also been blocked off for some reason. Luckily the wait at bar was sufficient enough to pass the time for a table to become vacant. In previous visits, a relaxed table service was offered but not this time for some reason . Guess it’s an informal 5 star service.. , had to ask for bar menus as neither been on the bar or tables to see what’s on offer. ( also no usual complimentary nuts that used to be offered ) Restaurant We arrived early to our Booking at the samphire and were delighted to be able to be seated, unfortunately without any menus. It took about 10-15 min of us staring holes into the warm air, when I lost my patients and had to get up from the table to ask for menus at the entrance of the Restaurant. Yet again it took quite a while for us to order drinks and food as it seemed to be a chaotic service with everyone doing everything and no restaurant Manager nor head waiter in sight ( please note.. all evening ) . The lack of attention to detail was incredible .. table settings with knives to left and forks to right on every table .. just wow - giggle Food and drinks order done. ( ordered a glass of white wine with my mains, which never arrived ).. Drinks arrived what seamed ages. Overheard table next to us complaining about the slow service too, which been given a small apology but no solution to increase the speed of service ( yet again a lack of management ) Noticed the young waiter being unfamiliar on how to correctly present a bottle of wine and opening it, which I thought should be a training standard for a 5 star establishment. not only did he seem untrained, he also dried his hands in a used napkin left on the table next to him where diners just left. The pork belly starter , was below luke warm which was shame as its been rather tasty. I guess if a portion of this size is sitting on a kitchen pass for mere 3 min, it naturally will loose its core temperature, suggestion.. Next time use a cloche! I wanted to point this out to the service but yet again no manager or headwaiter to be seen and the waiters seem too busy to be bothered. Once they did ask if everything is alright, but by that time we finished what we had on the plate ( which is not a lot if you are hungry ) Unfortunately the main course of the hen and the monk fish not been any better and yet again being luke warm. Dessert of the frangipane tart and pineapple been ok, but yet again no attention to detail, as the dessert been bought out without cutlery being replenished prior. Ordered coffee to be served in the lounge, which arrived with no sugar or spoon and had to be asked for separately. When I paid my bill, I mentioned that the wine I ordered with my main course never arrived. No apology was offered.. A "informal fine Dining " experience. 95% informal - 5 % fine Dining. :-( Over the past 20 years I always chose the Headland hotel for its perfection, attention to detail and impeccable service, this time it's not delivered to its promise which is a shame cause that's what I will remember.. Coming from a 4 to a 5 star .. I expected more ( go back to 4 stars !!! You been better then
530 Opinions
Always friendly staff, helpful and informative of special coffee blends Dog friendly and they do sell doggie treats, plenty of water bowls inside and out Seating outside and great access for wheelchair users Great selection of cakes and savouries to choose from Also, a selection of books and games if it's a miserable day outside Comfy sofas, a good place to chill, work on your laptop solo or with friends
110 Opinions
Had a lovely meal,Rump Steak& Croft Burger,then sweets to finish. Great food and service. Shame the weather wasn't a little better as we would have sat outside after our meal.