Premier Inn Southend On Sea (Eastern Esplanade) hotel in Southend-on-Sea

Had trouble booking in was told we weren't staying there, some staff were lovely but two members of staff were quite rude, talking whispering thinking i couldn't hear what was being said... I wouldn't be recommending anyone to be staying as some of the staff members were so rude, and it's not acceptable. I work in hospitality and would request that staff take up customer service training as some definitely need it more than others. Very poor Premier Inn.

Room good again!!! Service would be a 5star if it was based on only the night staff. Day staff are great but lack organisation. Great experience overall but special thank you to the night staff

In all good but food not so good had to wait ages

I had a 25 minute wait to check-in due to people sorting out there rooms. The lady didn't charge me £10 extra for the early check-in because I was angry. The room view was bins which was not good. The location is brilliant it is a 15 minute walk from Southend East Station. Which is brilliant because the train line goes to Liverpool Street/Fenchruch Street. But all together 3.4!

Clean, spacious room. Good service in check in and in restaurant. Location was a walk away from town centre.

Terrible the worst place I’ve ever stayed Completely ruined our weekend away No staff Bar closed all day and night 45 mins to finally sort out our room No towels No tea or sugar in room had to go and get my self from reception No heating in room was cold at night And the breakfast don’t Evan bother The only thing I could see that was working was the vending machine lol Over all wouldn’t stay here again would rather sleep In my car

We arrived to be told the bar and restaurant were closed now pre warning we paid £121.00 for just the room and that muck up our entire evening as we were off to a concert and then had to find somewhere to eat on the bussiess night of the year due to a Halloween parade.

Clean rooms, a wait for check in but the staff couldn't be more helpful or welcoming. Rooms spotless, bedding was immaculate. Air conditioning was great. Breakfast was delicious and fresh. Breakfast staff were running around making sure all ran smooth, coffee machines broken and they made sure hot water etc was replenished, they most certainly should be valued for what they do, working in customer service myself the pay doesn't always value the work you do. Will be returning, highly recommend. Thank you.

Great value for money. Family room was comfortable and clean. Only thing that could of been improved was the breakfast next door. It was unorganised, messy and basics like plates weren't available without asking.

Decent Premier Inn. On the sea front and parking is £4 for 24hrs

Had no trouble getting an accessible room, very helpful staff. Clean with easy help yourself to extra tea and coffee at reception. Parking was super easy. Would recommend.

The reason for 2 stars. is you can't open the windows. The room gets very warm. if someone has a shower, the room gets hotter and damp. The night staff were very friendly and helpful at midnight. They got me a fan. The aircon was not good. no idea what it will be in summer

Great place right by the sea clean rooms and a good night's sleep

Inside, packing and good services

Great location. 15 min leisurely walk to pier. Staff really helpful. A particularly helpful lady at check in. Rooms basic but clean. Bed comfortable. Pillows not so. Bathroom clean. Had shampoo and soap. Bath very high to step into. Room was warm and comfortable during the day. At night too warm. The cool air fan should have been used but we didn't think of it at bedtime. Even though it was half term and there were plenty of families staying in the hotel we didn't hear them from the room we were in. Boring view from our room over the car park.