Premier Inn Rugeley hotel in Cannock Chase

Stayed overnight for an event early the next morning. Cracking breakfast buffet next door; late check-in staff were super helpful and the room was really well presented.

A great place to stay. The bedrooms have recently been refurbished. The reception staff are really nice. Anne walker

Had a twin room. The 2nd bed was really hard and totally uncomfortable. Despite it being 12°C outside the room was very hot and you can’t open the windows. The air con took ages to cool the room down and was very loud. The pillows were very thick and hard, using them means your neck is bent and very uncomfortable, I asked for different ones but the over night staff member told me they are all the same. Asked for a room change at 3.30am to be told the hotel was fully booked (on a random Tuesday night in July). I’ve stayed in premier inn a lot and this is the worst one I’ve experienced. I’ll avoid this brand from now on. Day time staff were polite, helpful and pleasant. Nighttime staff didn’t care. But my main problems were the pillows and the heat, totally unacceptable.

Hotel is the usual good quality, comfortable and clean place. The pub next door seems a bit tired. Evening meal was ok, beer (an ale) past it's best, breakfast ok. Very quiet when I was there, despite a lot of local industry.