Premier Inn Pontypool hotel in Torfaen

Staff and management excellent good service and atmosphere.

Early delivery but everything was cold, chips dry and hard

Stopped off after a 3 hr trip with family , got taken to seats and waited to be served, over 25 mins we waited , so my daughter went to see if anyone was serving us , the server served her two children and father , and 2 customers who came in after us , then took our order , over 1 hr 20 mins we waited for our starters , the others who got served before us finished and said it was terrible we was still waiting, starters arrived and was very disappointed in it a further 1 hr 10 mins before our main meal came out , lady apologed for our wait saying a member of staff called in sick , we was given few chips as an apology. Very basic on starter no salad or butter . 4 adults and 1 child

Nice beer garden with decent play park for kids and a good amount of outdoor seating. Good selection of drinks and a solid menu and reasonably good value. Service is always helpful as well.

Everything absolutely tasteless took one and half hours to come the chicken madras tasted of pepper no other taste so haven’t been touched sheek kebab worst thing I’ve ever tatsed haven’t a clue what kind of meat it was but I can tell you that wasn’t any kind of meat I’ve ever tasted pure rank and the keema rice omg another level of the worst ever tasted best thing for this place is either get a new chef which actually knows what Indian food is and how to cook it or just knock the place down to go with the meal they delivered to me ( destroyed )