Premier Inn Norwich East (Broadlands/A47) hotel in Broadland

People with a child upstairs running around. Breakfast was rubbish!

Came to the premier Inn, Norwich East Broadlands/A47, the room is very clean and comfortable, and the service from a employee named Donna was very friendly and welcoming !

Had a good stay here, everyone’s really helpful and friendly especially Donna

'Rest easy' was about as far from the truth as you could get during our stay. A decision had been made to lodge at the hotel on short notice, as our original plans had fallen through and we had assumed it would be a peaceful, stress-free night... Once we were ready for bed, it was soon discovered that our experience would be the exact opposite. Intermittently throughout the night, people in the corridor and the floor above were heard, causing frequent disruption to our sleep. To make matters worse, our room was located right next to the lift, which was also very loud and provided additional disturbance. Due to being completely exhausted and unaware that there were other ways to contact reception, it was decided to speak with them in person upon departure. For good measure, I filled out a complaints form early that morning, to act quickly and also ensure the Company were aware that my issues were genuine. It seemed the right decision at the time, as the Reception ended up being completely vacant, and due to our busy schedule that day, we did not have the time to wait for anyone and made the decision to drop off our key card and leave. I received a response from the complaints team five days later, which long story short, was basically a "sorry, but there's nothing we can do." After pleading my case and trying to convince them to understand my side of the story, it concluded with me being completely ignored. I have felt completely let down by Premier Inn for my hotel experience, and the poor feedback from the complaints team. It has completely altered my opinion of the Company and I will feel very reluctant to stay at any of their hotels in the future.

I have stayed at this premier inn many times, the rooms are always spacious and clean. I was particularly impressed at my recent visit over the weekend when I went for breakfast. I was greeted by a lady called Sherrie who was very helpful in assisting me with my lactose intolerance and allergies. The food was lovely but her service is what really made my visit. Thanks again to Sherrie and the rest of the team. 5 stars from me!

Very nice and clean hotel .rooms are really clean and plenty of space Staff are all very polite and welcoming But I must say how happy I am with the lady called Donna who works there .she is so polite and welcomes us in every time we arrive .she is such a nice lady and is always a pleasure to be greeted by this lady as she always makes us feel welcome. So a massive thank u to the staff and especially donna

Sadly, this Premier Inn is slowly going downhill. Once a lovely place to rest your head with a lovely pub next door. The pub is now closed to the public but open for Premier Inn guests. Sadly, there is no atmosphere with very few guests eating or drinking.

Usual PI bedroom and facility. Needs air con still.

Excellent, efficient & friendly service. The rooms are clean & modern, with either a power shower or a bath with with a shower over. We prefer a room at the back of the hotel as it is slightly quieter.

On arrival my family and I were meet with a warm smiley welcome, very friendly and helpful, informed us of dining options kids play areas and booked us in for breakfast. Location is close enough to bewilderwood and the broad tours which is why we are visiting.

Clean comfy room. Good shower Donna on reception when we arrived. The perfect person to greet and sign people in. Very helpful and personable and friendly

Good value and a welcome port of call.

Good clean room. Not huge, but big enough for a couple. Food on-site was reasonable quality. Very friendly and polite reception staff.

Very good. Really quiet and pleasant hotel