Premier Inn Newport Wales (M4, J24) hotel in Newport

Rooms are dated and looking tired. The one we stayed in was cold and damp smelling. Have stayed here many times over the years because of close proximity to M4 and Newport but in need of updating.

Fined by this parasite company’s partner parking company, there is absolutely no signage. The land isn’t even on the same side of the road that I was fined for. Will be coming down for a chat 🤙

Tip - walking to the ICC is a "challenge" there is no simple route

The mid hotel. It was stuffy and blasting hot during the summer but the service made it good

Good as you would expect from a Premier Inn. Great value for money and a great location for access to the Celtic Manor.

There is no aircon so the only way to cool the room was open the window but then you get the traffic noise from the motorway. Otherwise everything was as expected.

Went for a wedding rooms good and clean.

Fantastic location, good parking space

Room stank of damp, lovely staff member who was lone working said it was due to that part of the building beingbolder.. bless her. My home is over 250 years old cold and damp happens....owners, shareholders, those making a profit from premier inn either cure the damp issues or keep heating on low. I'm paying to get a night's sleep ..not be kept awake by foul smells and cold rooms. This is no way down to the in house staff purely down to the greed of up above, who are so disgustingly selfish and interested in their own bank accounts they won't even give a second thought to y feedback

The hotel was clean and tidy and the staff were friendly and helpful.

I stayed here last night and this morning there was no hot water, even an hour after they said it would work it was still cold. They gave me a URL to put in my complaint to guest services, that form does not work. Very poor experience.

Not the best first impression as car park full of McDonald’s rubbish, which was still there the next morning. Reception helpful and friendly, we needed an iron and board which they provided. Handy to have the Beefeater over the road so we dined there. Some signs of wear in the bathroom and bedroom, though bed was comfy and bigger than expected. Would be nice to have a dairy free milk option in the rooms. Bathroom small for a family room and the door lock didn’t work. Nice big tv and room was warm

Cath the Receptionist was wonderful. We had a problem with my booking. At our end not hers but she went out of here way to help. 5 stars for Cath. Jess and her team work hard and long hour to sort out my booking.(which was not their problem), Any requests that i asked for my stay was look into and if the team could help it happened. I am more then happy and will be staying here again and again thank you team jess.