Premier Inn Leeds Headingley hotel in Leeds

Our stay was lovely, but it is the service we have received since we have left that has been above and beyond. My daughter left her teddy that she has had since a baby and Danny was absolutely fantastic in helping to track it down. Three days later I received a phone call saying it had been located. Thank you all so much

Good location, good price, nearby shops and food locations, great view from the top floors.

The room was big, airy and clean, shower was hot  with 3 towels, soap dispenser by the sink and in the shower, and plenty of plugs & USB's Aircon if needed and hot drink facillities. Friendly staff, large free carpark on the roof.

Reviewed already through Premier Inn feeback but was never published so I'm adding again. Perhaps an oversight but odd that a negative review wasn't publised using their feedback form. Within a few hours my husband's allergies had flared up. He only has allergies to cats. He had a terrible night (as did we all) with wheezing and feeling ill. We asked at reception the next morning if they allowed cats as his allergies had flared up and we were told they don't but "it wouldn't be the first time someone had sneaked a pet in", they said they would give the room a deep clean that morning. We assumed this would be ok and went off for the day (he improved as soon as we left the room). We then went back and asked if we could possibly change room but we’re told there was nothing available. On our return we could clearly see the room had not been touched let alone a deep clean as promised. There were dirty cups and stuff on the floor from when we arrived and within a few minutes my husband was sneezing and coughing again. I went down to reception to complain about the lack of cleaning (to Kieron) and as there were no other rooms spare the only thing left to do was for my husband to go back to my brother's for the night as he couldn't stay somewhere he was having difficulty breathing. I have plenty of photos showing it wasn't cleaned after we'd requested and reception didn't seem surprised it hadn't been done though he seemed quite annoyed it hadn't been - we didn't even have clean cups in the room for the 2nd night, we'd only been given 2 for a family room of 4 in the first place! Zero logic in that, a booking of 4 should surely need 4 cups?! Anyway the gist is that the room wasn't cleaned as promised by reception staff and I'm not convinced it had been cleaned before we arrived (there was a used contact on the floor and none of us wear contacts). We highlighted a serious safety concern and it was ignored which resulted in my husband not even being able to stay with us at the hotel. I believe we should be refunded for this stay under the good night’s guarantee as: We highlighted this issue to staff while we were there. Kieron said he would raise the issue with Head Office but there was no mention of the good nights guarantee or the process to complain (I have since Googled this) First night was disturbed by the dirty room and second night meant my husband had to leave and couldn’t make use of the hotel. Both nights meant it was a very disrupted night for the whole family and none of us slept well, enjoyed the stay or felt like we’d been in a nice hotel. It felt dirty. The opportunity to try and help us was missed by the hotel and they ignored our complaint. They either didn’t take it seriously or hoped we wouldn’t notice but either way, they failed to even try to fix the problem. We have stayed at loads of hotels and he has never had this issue before. He improved within 30 mins of leaving the hotel room (and reappeared when he went back in) so it was 100% an issue with the room. Premier Inn have replied saying they won't be refunding through the Good Night's Guarantee so it's not fit for purpose given that my Husband couldn't even stay in the hotel the second night! They have offered "To apologise for the disappointment experienced with the cleanliness of the room and as a gesture of goodwill I have arranged to refund £26" (Odunola, Guest Relations Advisor) so they admit it was dirty and it impacted my Husband's health but willfully refuse to understand that it split the family up, Husband couldn't stay the second night and none of us slept well due to how ill he was. I would not recommend this hotel. I won't use Premier Inn in future. I will happily share this experience with family and friends to save them experiencing the same.

I really wish they would let you know in advance the windows are sealed. I was desperate for some fresh air in a stale room and it was incredibly frustrating to not be able to open the windows. I wouldn't have booked it if I'd known this because I slept terribly.

Inner city Premier Inn ideal for a short stay. Room clean, comfortable and very sizeable with a real bathroom. Staff friendly and helpful and food good for the price.

Excellent hotel. All the staff very friendly and helpful. Good location in a lovely part of Leeds. Central to the football and cricket venues

Absolutely amazing customer service especially to Charmaine thank you so much

Large, comfortable room and great food.

Top location for a night in Leeds. ... amazing breakfast! 🥞🥞🥞🤤

Great place as i would expect from preimier inn

We booked in December 27th for two nights hotel was great. room again great. food again great. service was not great we went for are evening meal was shown to are table and ordered drinks we then ordered the meal received the drinks then the meal came very good we were waiting ages for a member of staff to appear to get another drink we eventually received drinks then again waited ages for a member of staff to show up and order drinks again I went to pay the bill and didn't realise that I was over charged until I got back to the room so went down and spoke with the deputy manager he couldn't do a refund because of the new system so he asked me to speak with the manager the next evening and he will sort the refund out I spoke with the manager about this and he said that he will sort it out before we leave well it's now January the 29th and still no refund so I phoned up guest relations today and was told that I should get my refund within the next 15 work days, very disappointed with Premier Inn we use them quite regularly but now will consider using a different hotel chain George and Donna Thorold in Lincoln