Based on 818 opinions finded in 1 websites
Based on 818 opinions finded in 1 websites
Nº 392 in 704 in Herefordshire, County of
Opinions
Good hotel with nice rooms and helpful staff. Menu somewhat limited in the restaurant which is currently being refurbished.
Michael Suggitt . 2024-11-09
MORE AT Google
This was a good hotel 4 years ago but has massively gone down hill over last few years. The rooms are very dated and smell musty as do the corridors, the service levels were ok considering the poor state of the hotel. Normally a premier in shower is lovely and warm with loads of power, not this one water was warm and no power. Breakfast is served in a disused pub the place is freezing cold and very badly laid out for a buffet breakfast and sat looking at osb board stuck to walls is not very welcoming. The same disused pub is available for drinks for residents in the evening but it is very unwelcoming. I will not stay here again.
frostylad 73 . 2024-11-03
MORE AT Google
Very helpful and friendly staff
a harby . 2024-09-09
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Ideal location for those visiting Hereford its a short drive into Town, there is a pleasent Beefeater attached and overall the place is clean, tidy with ample parking
Jarrod . 2024-08-05
MORE AT Google
Absolutely horrendous. There was damp in our room, the beds hadn't been cleaned there was hair in them, the toilet seat was broken in our room. Everything there was atrocious. We chose Premier Inn as usually we've had pleasant experiences but this was ridiculous, even the hotel wifi didnt work majority of the time. The cleaners clearly only knew how to make a bed and despite that i still woke up with bug bites all over my legs after sleeping there. I am in shock at how ridiculous the standards of this hotel were, never going back. I will be leaving a separate review on the restaurant as there is too much to say, from over cooked food to uncleaned mugs. Ridiculous.
YEETbadgers . 2024-05-27
MORE AT Google
Ideal hotel for town centre racecourse is next to hotel and beef eater pub and restaurant free parking on site
Ade Fallon . 2024-05-27
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Room was clean and tidy, staff were very friendly and helpful
Daniel Ferreira . 2024-05-15
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Hotel looks old, rooms in winter bit colder with small local heater but good for stay and sleepover.
Honza Novák . 2024-05-15
MORE AT Google
Friendly reception staff. Rooms are a good size with comfy king size bed. Great shower. Breakfast was very good. Just could do with a couple of seats as the room was plenty big enough, then I would have given 5 star. Would definitely book again when in the area.
Barry Cooke . 2024-03-29
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Visited this hotel on the 26th of March was going to Hereford races the next day. Excellent location for this just a 4 minute drive to the course. Hotel staff are very friendly and the service is very good. Will visit again in the near future.
Martin Fudge . 2024-03-27
MORE AT Google
Clean tidy room comfortable bed nice bathroom. Polite chatty staff. Would definitely stay again. Great location just outside of the town.....30 minute walk into town. Very quite area at night...
timothy smith . 2024-03-24
MORE AT Google
Recently stayed in the hotel, great location close to the city centre. Parking available on site, rooms were very clean,beds super comfortable. Lovely staff.
G K . 2024-02-26
MORE AT Google
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1067 Opinions
The food arrived late and cold, the loaded chips I ordered had basically congealed into a solid unappetising block. My main issue was that I was hit by an extra delivery charge over what was shown on Just Eat. About 40 mins after ordering I got a phone call saying I owed them an extra £5 because I was outside of their 3 mile delivery area. Fair enough but Just Eat lets you assign different charges depending on how far it is so this just felt like a secret tax. I paid it because it was late, I was hungry and I had no idea if I would have been able to get a refund as the person on the phone didn't seem interested in answering my questions. My advice would be to avoid. Edit: The response below is pointless. The app didn't demand extra money from me at the last moment, the store did! This is a store issue and not an app issue. They are definitely earning the 1 star for service.
404 Opinions
Return visit on 05/10. I absolutely love this restaurant. Firstly, the food here is as authentic as you could possibly get, the smoked mackerel croquettes are absolutely sublime, not too strong, with a great flavour and just holding together perfectly, these were so good in fact, I ordered another lot after the main course. The diablo pizza is also amazing, with the spicy sausage and hot honey, all backed up with seriously authentic pizza base, just wow. Main was the chicken milanese for me, and yet another fantastic offering, beautifully crispy outer, cooked perfectly chicken with a lovely cheese centre, just awesome. To finish, the Bonet is lovely, rich, and has a decadent feel to it, simply stunning. Secondly, seriously good cocktails, they've got some great mixologists here! And finally but the by far the best reason, the staff, there is such a personal service from all involved to ensure you enjoy your food, drink and the atmosphere, it's great, massive thanks out to Eli, Jojo, Alice, Lonin (magnificent beard 😉) and Hannah, there is another mixologist I can't recall as the cocktails got the better of me, sorry. Simply the most authentic Italian good, with absolutely first class service, I will be back, promise, not a threat 😆
159 Opinions