Based on 1.039 opinions finded in 1 websites
Based on 1.039 opinions finded in 1 websites
Nº 345 in 462 in Hastings
Opinions
Nice and tidy room, in a convenient location.
Jason Scrivens-Waghorn . 2024-10-28
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We’ve been coming here a few times a year for many years now, mostly for breakfast, and the food has always been great, especially impressive given the number of people they serve. The staff are always helpful when needed, and the atmosphere is warm and welcoming.
Ben Richardson . 2024-10-27
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Nice friendly reception. The place and room very clean. Car Park only had about 3 spaces spare and two of them were cramped by either large vehicles to the side of poor parking. It is either a long walk or £12 in a taxi to get to town. There are buses. We took the breakfast option hence the 3 stars. First off it wasn't the staff - they were helpful, polite, friendly, making sure things worked and tables cleared quickly. Unfortunately, this was open to the public as well and was one of those unlimited breakfast price places with kids eat free. I am not sure if it was because it was Saturday but the place was very busy with children everywhere. I am not anti kids but a lot were roaming free, grabbing food giving the place the feel of a school dinners hall. I nearly split a large fresh hot coffee over a toddler that was bimbling around in the hot drinks area with its' parent. I had got my coffee turned round and the toddler was literally under my feet. I think the people running the place need to put more control in especially in the hot drink prep areas before someone is seriously scalded. You were often elbow to elbow with people trying to get to toaster, milk and coffee machines and for every one polite person there were about 3 just shoving in or just reaching over. I think just a few more people and bedlam would have happened. Oh food was OK but the trouble with mass catering like this quality does suffer. We stayed at the Faversham Premier Inn once and that breakfast was pretty much 5 star....
Mr. Toast . 2024-10-26
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Woken at 23.25 by someone entering my room. Reported it the next morning. No recompense offered. Despite complaining, 2 months later nothing. Their "Good night" policy not followed.
Andy McGuinness . 2024-09-24
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Standard premier inn, room clean and had air con which was lovely and cold, woman on reception was lovely. It's a fairy big hotel so getting to the room was a mission. Room could do with some tlc, bathroom door cracked, and walls marked ect. Finger prints on tv, but overall a decent room.
Philip Roper . 2024-06-26
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This is the worst premier inn we have stayed at. We had to change rooms because the room we were given was very stuffy with a bad smell. The window was fixed with no opener, so it is impossible to air the room. Went to the reception to ask about changing and we were able to move to a room with an opening window. The receptionist made it seem like I was being really awkward to ask about a room change. In check out we had to carry the luggage down three flights of stairs due to the lift being out of order.
Nick Baker . 2024-06-23
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Disappointing, we had to go up to second floor and back down to our first floor room. Lorry delivery at 7am right below our window
Kevin Worboys . 2024-06-20
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Very comfy bed. Horrible squeaky fan in bathroom which made such a racket I gave up on the idea of a bath. Iffy plumbing.
Karen Howeld . 2024-05-29
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Friendly staff clean rooms great breakfast
Martin Knowles . 2024-05-27
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As you would expect from premier inn. Restaurant next door. McDonald's opposite.
graeme moss . 2024-05-01
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A nice restful evening in a very comfy bed. Thanks PI.
Nigel Schultz . 2024-04-29
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Clean, good location, friendly staff. All I would say is the rooms are very warm overnight
Lucy McConaghy . 2024-04-11
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The hotel is a bit further out from the centre of Hastings so a car would be useful here, otherwise taxis would be needed to the town centre.
Mandy McKinnon . 2024-04-07
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Very friendly staff, nice clean rooms. My only issue was that the rooms on the other side of the hotel are a bit of a faff to get to and from. Would of been good to have an option to use the fire door with the room key
Jamie Hayes . 2024-03-11
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Brilliant place to take the kids and have something to eat.
Richard Crawshaw . 2024-03-06
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Grossly overpriced. More than 3 times what I usually pay for one night. Outrageous.
Ann Wheeler . 2024-03-01
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Me and my sister stayed for a night, the rooms were clean, friendly staff, we had dinner and breakfast which was lovely. Will be staying there again.
BLACK_ THUNDER . 2024-02-27
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468 Opinions
Disappointed with the Service and Communication at Judges Bakery, Hastings I recently had a deeply disappointing experience with Judges Bakery in Hastings. I purchased a cake for a friend, only to later discover it was out of date. What should have been a straightforward process to resolve this turned into a frustrating ordeal. After calling and emailing the bakery multiple times, I was passed around between various staff members, each offering no real resolution. Despite explaining clearly that I am not local and would need a bank transfer for the refund, they initially insisted on giving me cash in person. I had to persistently follow up before anyone even acknowledged this. Instead of addressing the problem immediately, the bakery seemed more concerned with defending their actions rather than understanding the impact this had on me as a customer. Worse still, they used accusatory language, calling me “malicious” for simply expecting a refund for an out-of-date product they sold. This level of customer service is unacceptable. Only after several emails and phone calls did they finally agree to process the refund via bank transfer, but to date, I still haven’t received it. I would advise anyone thinking of shopping here to be cautious. If you find yourself in a similar situation, you may end up spending more time chasing a basic refund than actually enjoying your purchase. I have reported them to my credit card company and will be reporting them to trading standards and the food standards agency.
945 Opinions
This hotel is dated but staff and location make up for this. Breakfast was ok and I would stay again. The staircase is one to see, original victorian. Even though the decor is dated, for the price you pay to get a seafront location. Worth a visit
120 Opinions
MVP of my Saturday. Insanely quick service and tasty wings. See you again!