Premier Inn Harwich hotel in Tendring

We always chose this hotel because we know it's not only in an ideal location for us but we've never been let down qua cleanliness and comfort.

My first and second stay were amazing. Unfortunately I stayed again and didn't have heating for the 3 days I stayed. I spoke to 2 members of staff and one member I spoke to twice. I was told a heater would be put in and it didn't happen. I was told by a housekeeper that the lift was broken and that's why I hadn't got a heater. Not really happy about that and there was no sign to say the lift was broken. I got stuck in it myself and apparently so had other people according to the staff. If a sign had been put there which I thought is required then I would have known. I wasn't happy about it.

The worst hotel experience I have ever had. Do not stay here. Arrived late in the evening with children. On entering room it smelled strongly of vomit, quickly discovered this was because someone had been sick on the floor and it hadn't been cleaned up. Dirty towels in bathroom too. Spoke to reception who apologised, but said there was nothing they could do- hotel full so no rooms to move us to and no cleaning staff on site to deal with the room issues. The best they could offer was some deodorising spray and to speak to a manager in the morning. Spoke to manager in the morning as we left who agreed to refund the room cost, however the refund was never made and despite chasing up with the hotel I have been met with silence. Also, no air conditioning and rooms are insanely hot. It wasn't hot weather when we stayed, but room was 29-30°C all night.

Decent rooms. Good food & friendly staff.

Great place to stay with very friendly staff

For a person on wheelchair can always trust Premier inn to have proper accessible room. Only hotel I trust book when travelling on my own

We stayed here for a night when we were meeting someone off a ferry early the next morning. The staff were friendly and helpful. The room was comfortable and check in and check out was very smooth. Thank you.

Handy location for local shops and port. Stayed 6 nights and as per poster/sign requested room cleaned daily. This was done for 1st 4 nights and forgotten for last 2. As per staff request also left towels outside room in the morning and on 2x occasions came back to find they were collected but not replaced - night reception staff apologetic and friendly and openly provided towels. The room decor reflected the price and was reasonable if a little tired. Water pressure in the over bath shower was poor and generally bathroom would benefit from updating.