Premier Inn Dumbarton/Loch Lomond hotel in West Dunbartonshire

Ms. Charlene provided exceptional service, exceeding expectations. Despite our young children's fatigue and irritability, she remained patient and attentive, providing coloring supplies to keep them occupied while we checked in. Her warm demeanor and positive attitude ensured a smooth and hassle-free experience. Further demonstrating her dedication, she accepted our children's drawings, briefly excused herself, and returned with thoughtful gifts—chocolates for the children, and wine and beer for the adults. This generous gesture significantly enhanced our stay. We highly recommend Premier Inn and hope to experience this level of service again in the future. Thank you again, Ms. Charlene, for making a challenging day so much more pleasant.

Staff is really good, however restaraunt, is a disgrace limited microwave dishes st the best , been told pulling pub down rooms downstairs been converted for microwave dishes again , Rip off prices in the summer up to 200 pound per 1 night , think Premier inns need to take a look at themselves, Greed will kill them

The staff were very friendly and helpful from the moment we arrived too the day we left the accessable room was just great for my elderly mum and dad our room too was spot on very clean and comfortable will definitely be coming back thankyou premier inn Dumbarton

Not happy brewers fayre has gone but hey ho

Correct transit hotel. Large parking lot, smooth reception, normal correct room with good bed and bathroom. The adjacent restaurant had a classic transit menu including a correct curry (Chicken Makhany) and correct Rigatoni

Very welcoming staff, very clean room, clean bathroom, good bedding and very quiet. Good, very welcoming restaurant.

It is what it is. Rooms were clean comfortable. Service was good and breakfast was good. Poor point was wifi was Terrible.. But in general no other complaint. Parking was good. Value for money

The bathroom smells of urine something black and sticky on the floor, and yes I stood on it in my bare feet 🤢. Had to go out and buy disinfectant spray. One bath towel between two adults, the one hand towel was dirty.

Typical Premier inn , Decent location , friendly staff , comfortable room , good shower , reasonable price . The only thing that let it down was the WiFi was really poor , could have been the fact that we we're almost the furthest away room in the hotel ( room 138 ) but aside from that no complaints at all.

A perfect place to stop on your way to the Highlands or to Oban and Mallaig to take a ferry to the islands. You can eat next door . The breakfast evening meal offer is excellent . If you just want a coffee and a snack then it is easy to walk to Costa , Subway or Starbucks . They are all on site . You are straight onto the road to Loch Lomond if heading North.

One of the best premier inns that I have stayed in. I would highly recommend. I will be back when in the area again

Felt it’s too costly, breakfast was ok ok and I felt bad because they were not allowed to sterilise baby’s bottle.

No complaints, premier inn keeps all standards, well done 👍

Had 2 nights here, staff are very nice room was ok apart from air-conditioning was rubbish could not sleep it was that hot room 5 and forget any communication with phone could not get a signal inside and i use 2 different providers, wifi is shocking it's OK saying it's free you can't use it .

Rooms a bit tatty and not the best staff, who refused to let me take a mini cooler for baby food into our room, insisting that t&c's don't allow this (this is not the case, only electronics that may set off a fire alarm) and some nonsense about PAT testing, which is irrelevant unless your going to ban every phone / laptop charger. That stay was ok just the staff and the room took the shine off seeing the amazing loch lomond.

I have be here here 2 times with my grandson have found it very clean and staff are very nice and friendly there bed is out off this world its relaxing

When we arrived, we were met by a jolly chap who could not have been more helpful . Loud traffic noise from the room(39) . Difficult to sleep. If you book a room here , try and get one of the rooms away from A82 .

The wifi is absolutely useless in the hotel and in the brewers fayre. The phone signal also sucks, its a pain in the arse when your here on business and need it. Same if you want to contact people/family. 1 star for this part. As a stay, the rooms are great, free parking and very helpful friendly staff, 5 stars for this part. Location... cant get much better for access to all things great about scotland / loch lomond. 5 stars for this part. Brewers fayre. Food 2 stars, exact same menu as a table table, nuked food. Bar staff 5 stars. As a chain, this company needs to brush up and try and make sure they get 5 stars in all areas not just rooms, location and service.

Convenient location just off A82 close to Loch Lomond. Free parking - remember to log your reg at reception. Free WiFi too. Room was comfortable, bright modern bathroom with shower, very comfortable bad. Automated check-in appeared to be down but greeted by a friendly team member. Real plus was the free cancellation, which we needed to use when our plans changed. If this review was helpful please give it a like below.

Large room. Comfy beds. Good car park.

Staff are great very welcoming, room was clean smell was actually OK for a premier inn . Bad points Curtains had holes in it so in the morning u wake up with sun in the eye. Biggest thing was that fan at the door did not switch off all night got about hour sleep not impressed. Tried lights off heating off card out the holder still would not go off .

Fine, it’s a Premier Inn, luckily we were in the new extension as the main building it rather in need of a make over…

Amazing staff, lady at the reception was fantastic! She was very welcoming and great with our kids. Would definitely come back. Rooms were clean and well serviced too.

Classic Prem Inn. Handy for loch Lomond (10 mins) or Glasgow airport (20 mins). It's an older style hotel with a new extension to the side. Located on the commercial park with Starbucks, Brewers Fayre & Petrol station with Greggs and Asda shop. Only issue on this visit is the smell of weed by the fire exit ground floor new wing !! I suspect a member of staff was the culprit as I smelt it first at reception when I checked in. Nothing worse than the smell of 420 wafting through the corridors.