Premier Inn Bournemouth Ferndown hotel in East Dorset

I stayed here for two nights with my wife and our six-month-old baby. The rooms were modern and spotlessly clean. The bed was comfortable, and all the amenities worked as expected. The staff were incredibly helpful and always ready to assist us. When I needed an iron and board, they promptly arranged for them. Our baby slept soundly throughout our stay, and they kindly provided a safe cot for her before we arrived. We would definitely stay here again.

Great location, shame there is no cooling system but this is the UK and we don't expect it to be so warm. Receptionist was polite and helpful.

Great hotel always go there on trips to Dorset and Devon.

Ideally situated for Bournemouth and Poole, a supermarket across the road a Lidl and couple of restaurants

One of the better Premier Inn's. Restaurant staff inparticularly are very good. Only gripe the lack of staff at reception, seem to be AWOL more than present whenever you need someone.

Restaurant was too busy and with a chef down they could not serve me an evening meal on the 1st night even with a meal deal from the hotel! Then I realised the room was missing towels! Soon got my towel from reception

Just neat and quiet. Good inn also for eating

Ideal for what we needed as we attended a funeral locally and stayed overnight.

Very nice and very easy to get to. Staff are always very welcoming and very helpful 😊

Staff here were great, June in the beefeater bless her is fantastic 5 stars.

Reception staff helpful. Room was clean.Breakfast a let down nothing like advertised,asked for a poached egg so small could of been a duck egg also mushrooms where from a tin not fresh.Sausages warm & a member of staff rude to the guest when asking for something,she said its Mother's day extra busy... Ive heard Bournemouth is better so maybe not all like this one.

I unfortunately also had mould in the room.

Very convenient location... staff were friendly, professional and courteous... Beefeater food and welcome was great...Unfortunately the room had black mould hidden behind the beds and curtains making the stay very uncomfortable and the overall cleanliness did not meet the usual Premier Inn standard.... Again the staff in the morning were great and asked that I let Premier Inn corporate know... I did.... and for the first time in many, many years of staying with Premier Inn I reported the issues in the hope it would help them address them.....Instead of offering assurances that they would correct the problems, they were dismissive, condescending and inferred I was the problem. So sad...but NEVER again. Customer loyalty is crucial, but customer service by the corporate owners was lamentable.