Premier Inn Birmingham City - Aston hotel in Birmingham

Good central location Lovely staff Clean spacious rooms Good understanding of allergies in restaurant

It was in a good location and the staff were friendly and helpful. But the rooms were outdated and had a foul odour. Would never come again only because of the room

We had a pleasant one night stay last weekend. Service at check-in was friendly, the room was clean and spacious and the restaurant was a much more modern and stylised than some other premier inns I've been in. Breakfast was decent enough. Good location for what we needed. We found the parking for guests at £8 for 24 hours a bit steep, but didn't really have a choice!

Myself and my partner stayed at this premier inn this week and honestly I just wanted to say that it’s the best premier in we’ve ever stayed in and the customer service was 5 star level! I work in customer service myself so I can really appreciate when staff of any kind of establishment are going the extra mile and these people deserve recognition! We were greeted on the desk by Lorna who was super helpful when checking us in and and so friendly - we bumped into her a few times during our stay and she was always happy to chat and help, she could not do more for us so thank you so much to her for all her help. In the morning we decided last minute to have breakfast at the hotel and this was not a problem, Lorna booked it in for us and made sure to ask if either of us wanted some vegan / vegetarian options cooking up, which we did as my partner is vegetarian. We really appreciated this small consideration of asking us because a lot of hotels and even restaurants can see the vegetarian options as an afterthought but Lorna told the member of staff in the breakfast area (who I believe is called Jordan but sorry if I got that wrong) who straight away went to put on some veggie bacon and sausages so my partner wasn’t having to wait long at all to eat, amazing service! Jordan was very attentive and friendly, coming over to bring our food and checked in regularly to make sure everything was right for us. He couldn’t do more for us truly and even notified us when fresh pastries had just come out of the oven so we could get some and they were so tasty! When I was at the breakfast counter I could only see scrambled eggs and I read on the menu that poached (my favourite) was an option so I called over the man in the kitchen who had prepared all the lovely food - Faizul and asked if poached eggs were an option. Faizul said it was no problem at all and delivered two poached eggs to our table himself a few minutes later and they were honestly the best poached eggs I’d ever had! The rooms were very clean and we saw the gentleman who had cleaned them - Mark outside our room who was very pleasant in greeting us. When we checked out I believe it was a gentleman called Dan who checked us out who had the biggest smile and wished us a lovely day. Lorna and Jordan were walking near the check in desk as we were leaving and both made an effort to say goodbye and wish us a good day and safe travels which was so sweet! We literally left feeling like it was the best customer service we’d ever had at any hotel, every member of staff made such an effort with us so we felt we had a VIP experience at a premier inn price! The whole experience blew our expectations out of the water. Worth mentioning as well that the downstairs of the hotel seems recently decorated and it has a lovely atmosphere for both checking in and eating in. Great location for getting into the city too. Cannot recommend this hotel more and we’ll definitely be staying there in the future next time we’re in Birmingham. Thanks so much to all the staff and their excellent customer service!

Needed a room close to Aston Uni for one night. Does the job

The staff here are the nicest staff at a premier inn, that I’ve yet to come across. Tia and ana, Charlaine, what lovely girls!!!!!! Nothing was too much trouble !!! 10/10 for them!

Clean and spacious room, had a good night sleep and service was very good. No complaints about this hotel at all. Great location too

Very. Nice rooms clean comortable and. Affordable

Lovely rooms and the staff are first class. Very convenient for travelling.

Very nice hotell and very sweet people working there

Premier inn known as budget hotel prices went up but standards never

Great hotel and staff will be going back

I had a great experience, the rooms are lovely and comfortable.

I was on long holiday in Birmingham City. I traveled with friends. Any problem with customer service ;)) It was great place to rent - Premier Inn Birmingham City, because of quiet, romantic atmosphere, great value 🤭, child friendly and luxury 😊😊😊!!!!!!! Aaaaaaand one more - great view 😀. I will be back again!!! 🫠 Highly recommended!!!!

Great hotel I had close to most places what was interested, I didn’t worries about anything.

Great stay. Comfortable bed and clean room and bathroom. Would stay again

Well kept and tidy upon arrival service felt great

I am very happy to say that it was good experience to stay premier in and also it’s really good hospitality and staff is very kind and nice.

Was very happy with this stay for a concert in town. Check in was a breeze and the rooms were immaculate as always from premier inn. Nice modern and vibrant decoration on the ground floor with a cheeky bar tucked round the corner with a lounge area for meals/breakfast. Outside has a couple of picnic benches if you wish to sit outside and this hotel backs onto a canal which was a great spot for fishing the next day. Highly recommend!

This time Premier Inn fell below the standards that I expect from them.

Stayed here for one night to attend a conference at Millenium Point, which was about a 20 min walk away. The room was of a good size and had everything needed, clean but feeling a little tired and dated, it had hairdryer, toiletries, tea and coffee making facilities, my only gripe about the room was there was no plug near the bed for my phone. The bar and restaurant I would give high praise to, very modern feel, the staff were amazing in general service and also very friendly and helpful. The menu had plenty of things to choose from, and the food was great. I highly recommend the Torte! The buffet breakfast the next day was also fantastic, good quality food, and all the options you would expect (my plate didn't have beans or tomotoes just because I don't like them). There is a paid for car park, and close to bus and rail links. Lifts to all floors, easy check, can even self check in!

Normally don’t bother to leave reviews but the Blonde girl on reception was actually quite rude to me when I was trying to purchase a drink. No idea why.

No issue with the room, staff, the hotel itself; all excellent. But it's absolutely ridiculous that as guest they charge £8 PER NIGHT to park there. Never have I stayed in a hotel, including other Premier Inns, and had to pay for parking. It's outrageous, and needs to be scrapped. Absolutely ridiculous that as a paying hotel guest, I'm expected to pay extra to park in the hotel car park.

One night 14th-15th Jan '25. The room was super clean! Very good meal. Incredibly friendly and accommodating staff. Big, big thank you to Mehrnaz, who welcomed me at the reception. I was so tired I could not remember my name and Mehrnaz got everything sorted for me in no time. Much appreciated, well done! Will be coming back.

The staff once again for Premier Inn were outstanding. They have been your best assest in all the premier inn I have stayed at. Unfortunately, your room (210) lets you down. The images show the mould and state of the bathroom ceiling. The extract fan dripped cold water all night, and the floor was soaking in the morning. Plus, you got dripped on when you stood at the basin. The shower pressure is abysmal. It took twice as long to shower, which nearly led us to being late checking out.

The room was clean enough. TV had no casting abilities, so it was commercial television or nothing. The internet was extremely poor. I'm assuming that's because they want you to pay for the upgrade. I didn't, so I can't comment on its capabilities. The guy serving for breakfast was extremely nice, helpful and aware, the stars are his alone. No option to pre-pay parking, so I had to do it in the morning outside in the cold prior to departure. However, as far as needing somewhere to sleep, it was more than adequate for this

I've been living out of various Premier Inns for the past month or so due to work, these being New St, Hagley Rd and Aston. I was working on Birmingham High st, this hotel is maybe a 10 minute drive or so, not far at all, close to the action but miles more peaceful then New St; I can say hands down Aston was the best one I visited. The room was spacious and clean, fairly standard as premier inn goes and is what I have seen achieved over multiple visits throughout the country. The food was brilliant, I stayed for 3 nights and had an allowance on my room. The Gammon was my favourite, so juicy and flavoursome! But what really set this one out from the rest was the evening staff, especially Tia. She was so polite and friendly, could not do enough for us and she is just such a superstar I couldn't thank her enough. Tia and her colleagues are an absolute credit to your business and are instrumental in providing a warm and friendly atmosphere to relax in.

The family room I stayed in could do with a refurb. Noticed a pissy smell as soon as I walked into the bathroom (looked clean but smell was noticeable). Barely any cold water comes out of the bathroom sink. The breakfast and reception staff were all nice and welcoming, except for one employee (short, middle aged, slightly chubby Mediterranean lady) who rudely refused to warm up my toddlers milk in a microwave where other staff had previously done so the day before without hesitation. Her attitude was very unhelpful. Location is decent. Plenty of parking for £8 a day on site. The family room I stayed in was outdated. The wall lamp was broken. Toilet smelt bad. I probably wouldn't book again if I'm honest. It was an OK experience but I've had much better from other Premier Inns. REFURB of rooms needed. The pics on Google make the rooms look much newer/nicer than they actually are.

Unsure what type of people this hotel is housing but kids running around everywhere, was in reception at midnight complaining about the room next to and above me, constant banging, not great when up early for work... not to mention kids outside with stones and I left with a long scratch to the rear of my car, deliberately done, cost to repair is £300 plus VAT. Won't be staying here again.

Food and stay 100% we will be returning The staff were so kind, We arrived to drop our son to university and managed to rest, have a wonderful evening meal, and have a super breakfast. The ladies in the evening were very kind to find a lead for our machine that we needed plugged in next to the bed. They really did go above and beyond for us.

What you would expect from Premier Inn. Room clean. Nothing within a 15 minute walking distance regards restaurants or convenience stores

We didn't manage to stay here. Available rooms were advertised on the Web but when we arrived they were fully booked. Very helpful staff on reception.

Reception staff extremely arrogant and unwilling to help

Slow service, poor food, looking forward to breakfast and an even worse set up,

Not sure where to start from. Well squeeky floors all over, smells like a care home inside the room. The air-con smells horrible once put on. Very old and tatty and needs a very good refurbishment, no remote control for TV and one towel for two people. Staff are helpful but this review is clearly only about the place it self. Put into consideration its quiet far from the centre so please try and book something central to save yourself time.

We stayed here for 5 nights as we were visiting our son who was studying at nearby Aston University. The hotel is easy to find and get to. It has a spacious parking lot that can be used very easily. Checking in was done easily using the documents sent in advance by email at an information terminal in the foyer. Although it took a while because you had to enter the passport numbers using the touch display. But there was always someone at the reception and as soon as you hesitated a little or looked at the screen questioningly, support came immediately. Our room is on the 1st floor at the back of one of the canals. Chic and modernly furnished, the bathroom was sufficiently large, but with a bathtub that also had to be used as a shower. And the shower only has a rain shower head that is permanently mounted. I don't like that that much. But that's complaining at a high level! There are even extra USB charging sockets to the right and left of the double bed. There was a guest bed next to the window for the little boy and we had a large enough double bed. The mattress was quite soft, but I know that from other hotels too. I prefer to lie hard “on” the bed and not “in” the bed. There was also a kettle and coffee and tea to prepare yourself. We had booked breakfast in the morning and it was very, very good. Everything you would expect in England. Unfortunately no cheese and no cold cuts. But beyond sausages, scrambled and fried eggs, fried bacon, potato pancakes and baked beans, everything was there. Of course also different types of toast and coroissant. And muesli in a wide variety of variations. We were full every time! There was also a very friendly staff who showed us to the table in the morning and helpfully fulfilled all our wishes. In general, all the employees were very friendly and in a good mood. I really liked that! We also had dinner there on two evenings and they were the best and cheapest main courses we had all week! Burgers, fish and chips, chicken curry and beef. Everything was beautifully prepared in large enough portions for little money. I didn't expect that. Plus a cold beer, perfect. We're glad we chose this hotel. I can definitely recommend it!

Very run down overall and basic. Poor Restaraunt, (very small and not much range of allergen options EG gluten, or even vegan options) Slow service - waited 75 minutes for a meal and kids meal Staff are friendly however most of them are running around like headless chickens which suggests poor management.

Perfect location for my recent business trip, very close to the A38 Aston express-way.. My room was spotlessly clean, however the breakfast/restaurant area is in need of a refurbishment. My table at breakfast was sticky and my chair was stained with dirty fabric.The breakfast was lovely though and the staff were friendly and professional. I would stay again if I was working in the area as it is very good value for the money especially the BBE meal rate.

Staff were very good. Thanks to the staff member who came out to help me with the overly-complicated car park exit requirements. Food was excellent, staff were very busy but firing on all cylinders which made for a seamless experience.

This hotel was a shambles. The hotel was running out of food by 830. It took us 1 hour and 45 minutes to get our desserts from our mains and wasn’t offered drinks once. We kept on asking the manager where our food was and he was just unhelpful, not understanding and dismissive of the situation.

Malibu, the bartender served everyone with 10 out of 10 service . He is a credit to the hotel and he deserves a pay rise as he dealt wit a pro manner as we've seen from the manager that night! Good job m8! Regards a guy from uk! Ps.... Rhiad is the best as well . He turned out that night and he was so comprehensive with his job that he had an manner of sorting there happy with his service at the end.

Malibu the night staff that has served us has turned the whole experience around from negative to positive. Definitely deserves a raise. It goes to show what a person with the right attitude can accomplish for your guest.

I recently had the pleasure of staying at this hotel and dining at its welcoming home-like restaurant. From the moment we arrived, Fern greeted us with warmth and ensured a seamless check-in process. Pat's impeccable service at the restaurant made every meal a culinary delight, while Terry-Ann's attention to detail ensured my stay was nothing short of perfection. The accommodations were fantastic, the cuisine divine, and the staff's hospitality unparalleled. I cannot recommend this establishment highly enough. 5 stars from us!

Really friendly staff and clean hotel. Parking £6 per night but with CCTV. A bit far from town but perfect for the workforce.

Premier Inn quality and excellent position that avoids the City Centre. Let Uber take the strain.

Stayed here quite a lot for business. It's fair to say the staff are really friendly but it struggles sometimes when it's busy especially in the restaurant I think. Not the best P/I I've stayed in, but not the worst either by a long way.

Easy to find and was a nice stay. With a double room it was large and lots of space. the food was fantastic, delivered hot

Checked in by sabrina was amazing so smooth and professional.

Sabrina and Jordan very welcoming and prepared to accommodate breakfast requirements. Very happy.

Check in was quick with Sabrina and yayah

Sabrina was lovely, very helpful

A smooth check in with Sabrina who was very helpful and made us feel welcomed from the moment we walked in.

The food was good and the staff were helpful and friendly

Normally when I stay at a premier inn, I have always had a decent stay with decent nights sleep. This was the first time I was disappointed with a stay at a Premier Inn. Check in was slow as the member of staff who had the keys at the desk ready inexplicably had to disappear for 5 minutes at the back with them to them come back to hand them to me!? Secondly the shower wasn't working properly one second it would be hot then for some reason just go scolding hot before going hot then scolding hot again! But worst of all the air con unit sounded like a car engine at 5am which woke me up and meant I couldn't get back to sleep. Generally this hotel just seems runs down, the staff just don't want to be there. Location is very close to Aston university - about a 10 mins walk. Parking is £6 for 24 hours. But I can't in good conscience recommend this hotel.

My recent experience at Premier Inn, Aston Birmingham, was unfortunately subpar. Upon arrival at the restaurant. I found myself waiting for acknowledgment at the front desk for an unacceptable 10 minutes. The service continued to disappoint as it took an additional 20 minutes for my order to be taken, followed by a 15-minute wait for a simple drink. When it came time to settle the bill, I was left unattended with the bill on my table, forcing me to take the initiative to pay. The demeanor of the staff was disheartening, as they appeared disinterested and lacked enthusiasm. Furthermore, my purchase of the Ultimate WiFi service for £5 proved to be an additional frustration when I failed to receive a receipt. Despite efforts to resolve this with both Premier Inn and the WiFi service provider, I was met with a frustrating cycle of redirection. Overall, my experience at Premier Inn, Aston Birmingham, left much to be desired. It is evident that improvements in staff attentiveness, efficiency, and communication are necessary to ensure a satisfactory guest experience.