Premier Inn Birmingham City - Aston hotel in Birmingham

Reception staff extremely arrogant and unwilling to help

Slow service, poor food, looking forward to breakfast and an even worse set up,

Not sure where to start from. Well squeeky floors all over, smells like a care home inside the room. The air-con smells horrible once put on. Very old and tatty and needs a very good refurbishment, no remote control for TV and one towel for two people. Staff are helpful but this review is clearly only about the place it self. Put into consideration its quiet far from the centre so please try and book something central to save yourself time.

We stayed here for 5 nights as we were visiting our son who was studying at nearby Aston University. The hotel is easy to find and get to. It has a spacious parking lot that can be used very easily. Checking in was done easily using the documents sent in advance by email at an information terminal in the foyer. Although it took a while because you had to enter the passport numbers using the touch display. But there was always someone at the reception and as soon as you hesitated a little or looked at the screen questioningly, support came immediately. Our room is on the 1st floor at the back of one of the canals. Chic and modernly furnished, the bathroom was sufficiently large, but with a bathtub that also had to be used as a shower. And the shower only has a rain shower head that is permanently mounted. I don't like that that much. But that's complaining at a high level! There are even extra USB charging sockets to the right and left of the double bed. There was a guest bed next to the window for the little boy and we had a large enough double bed. The mattress was quite soft, but I know that from other hotels too. I prefer to lie hard “on” the bed and not “in” the bed. There was also a kettle and coffee and tea to prepare yourself. We had booked breakfast in the morning and it was very, very good. Everything you would expect in England. Unfortunately no cheese and no cold cuts. But beyond sausages, scrambled and fried eggs, fried bacon, potato pancakes and baked beans, everything was there. Of course also different types of toast and coroissant. And muesli in a wide variety of variations. We were full every time! There was also a very friendly staff who showed us to the table in the morning and helpfully fulfilled all our wishes. In general, all the employees were very friendly and in a good mood. I really liked that! We also had dinner there on two evenings and they were the best and cheapest main courses we had all week! Burgers, fish and chips, chicken curry and beef. Everything was beautifully prepared in large enough portions for little money. I didn't expect that. Plus a cold beer, perfect. We're glad we chose this hotel. I can definitely recommend it!

Very run down overall and basic. Poor Restaraunt, (very small and not much range of allergen options EG gluten, or even vegan options) Slow service - waited 75 minutes for a meal and kids meal Staff are friendly however most of them are running around like headless chickens which suggests poor management.

Perfect location for my recent business trip, very close to the A38 Aston express-way.. My room was spotlessly clean, however the breakfast/restaurant area is in need of a refurbishment. My table at breakfast was sticky and my chair was stained with dirty fabric.The breakfast was lovely though and the staff were friendly and professional. I would stay again if I was working in the area as it is very good value for the money especially the BBE meal rate.

Staff were very good. Thanks to the staff member who came out to help me with the overly-complicated car park exit requirements. Food was excellent, staff were very busy but firing on all cylinders which made for a seamless experience.

This hotel was a shambles. The hotel was running out of food by 830. It took us 1 hour and 45 minutes to get our desserts from our mains and wasn’t offered drinks once. We kept on asking the manager where our food was and he was just unhelpful, not understanding and dismissive of the situation.

Malibu the night staff that has served us has turned the whole experience around from negative to positive. Definitely deserves a raise. It goes to show what a person with the right attitude can accomplish for your guest.

Malibu, the bartender served everyone with 10 out of 10 service . He is a credit to the hotel and he deserves a pay rise as he dealt wit a pro manner as we've seen from the manager that night! Good job m8! Regards a guy from uk! Ps.... Rhiad is the best as well . He turned out that night and he was so comprehensive with his job that he had an manner of sorting there happy with his service at the end.

I recently had the pleasure of staying at this hotel and dining at its welcoming home-like restaurant. From the moment we arrived, Fern greeted us with warmth and ensured a seamless check-in process. Pat's impeccable service at the restaurant made every meal a culinary delight, while Terry-Ann's attention to detail ensured my stay was nothing short of perfection. The accommodations were fantastic, the cuisine divine, and the staff's hospitality unparalleled. I cannot recommend this establishment highly enough. 5 stars from us!

Really friendly staff and clean hotel. Parking £6 per night but with CCTV. A bit far from town but perfect for the workforce.

Premier Inn quality and excellent position that avoids the City Centre. Let Uber take the strain.

Easy to find and was a nice stay. With a double room it was large and lots of space. the food was fantastic, delivered hot

Stayed here quite a lot for business. It's fair to say the staff are really friendly but it struggles sometimes when it's busy especially in the restaurant I think. Not the best P/I I've stayed in, but not the worst either by a long way.

Sabrina and Jordan very welcoming and prepared to accommodate breakfast requirements. Very happy.

Sabrina was lovely, very helpful

Check in was quick with Sabrina and yayah

Checked in by sabrina was amazing so smooth and professional.

A smooth check in with Sabrina who was very helpful and made us feel welcomed from the moment we walked in.

The food was good and the staff were helpful and friendly

Normally when I stay at a premier inn, I have always had a decent stay with decent nights sleep. This was the first time I was disappointed with a stay at a Premier Inn. Check in was slow as the member of staff who had the keys at the desk ready inexplicably had to disappear for 5 minutes at the back with them to them come back to hand them to me!? Secondly the shower wasn't working properly one second it would be hot then for some reason just go scolding hot before going hot then scolding hot again! But worst of all the air con unit sounded like a car engine at 5am which woke me up and meant I couldn't get back to sleep. Generally this hotel just seems runs down, the staff just don't want to be there. Location is very close to Aston university - about a 10 mins walk. Parking is £6 for 24 hours. But I can't in good conscience recommend this hotel.

My recent experience at Premier Inn, Aston Birmingham, was unfortunately subpar. Upon arrival at the restaurant. I found myself waiting for acknowledgment at the front desk for an unacceptable 10 minutes. The service continued to disappoint as it took an additional 20 minutes for my order to be taken, followed by a 15-minute wait for a simple drink. When it came time to settle the bill, I was left unattended with the bill on my table, forcing me to take the initiative to pay. The demeanor of the staff was disheartening, as they appeared disinterested and lacked enthusiasm. Furthermore, my purchase of the Ultimate WiFi service for £5 proved to be an additional frustration when I failed to receive a receipt. Despite efforts to resolve this with both Premier Inn and the WiFi service provider, I was met with a frustrating cycle of redirection. Overall, my experience at Premier Inn, Aston Birmingham, left much to be desired. It is evident that improvements in staff attentiveness, efficiency, and communication are necessary to ensure a satisfactory guest experience.