Frankie & Benny's in Birmingham

Great experience and little one loved it 🥰

Food .... Pasta was awful, watery and obviously heated up. Maybe from frozen. Pizza tasted like it was frozen and had a taste of plastic. Chicken burger was apparently ok but a bit slimy. Chips cold. Took a whole 10 mins to cook all this btw. Top dollar prices for the type of restaurant too. Won't be back. I'd rather go to maccys and that's saying something.

If you're ordering from Uber Eats avoid this place. I ordered £40 worth of food and it was dissapointing, the pasta dishes I ordered were bland (unseasoned) and the ratio of the actual filling to pasta is ridiculous. Not to mention I ordered 6 Sticky BBQ chicken wings and only recieved 5 of them. Seems to me as, if you order online this restaurant puts minimal effort into the service and gets lazy. Can't comment on the restaurant as a whole though as I've been there before as a child (over 10 years ago) and the food was decent back then (hence why they haven't got 1 star despite this awful experience). It's honestly a shame.

Fantastic food and service, the restaurant was busy with a large number of guest and the servers were brilliant and pleasant

I always pass by Frankie & Benny's on my way to join the bus home.

I waited 35 minutes for a drink and there was only 15 people in there

Dinner and show was amazing as waitress handled are rude and disrespectful customer as a professional well down had a great time.

always great food here at a reasonable price. Never had a bad experience, the staff are very welcoming and tentative.

I had not been frankie & bennies in a long time. The atmosphere when they play Happy Birthday and you see a child's face lights up and their cake comes out. But yes big but , food terrible, I would suggest they get a new cook because they are no chef. Cocktails are good. Food was dry and luke warm and overcooked. Pasta no flavour. Just really sad, that place was below par. Might be okay someday, but today was not one of those. Service was great, the girl serving lovely.

Great food... 2 for 1 cocktails 5 till 7.. great service .. will definitely visit again

The staff were friendly and courteous. Our food came quickly and it was delicious.

We visit here regularly as we only live down the road. The service is always great and we've never had any problems with the food. Pretty quiet during the week but can get busy over the weekends.

really tasty food (garlic bread with mozzarella 😋), and it was a meal deal so the price was fab. not sure about the service charge ... I'll always happily pay a tip for good service but this was home delivery 🤔

We went in the day on a Sunday 11th aug 2024 for my daughter’s birthday, we were met with a lovely Kate moss looking waitress called Courtney, she seemed very stretched with the amount of service she was having to do on her own but done everything timely, efficiently and exactly as we wanted. I’m an awkward sod as I’m on keto and Courtney made sure the chefs done everything I asked taking my dietary requirements in to consideration. She asked twice whether anyone had allergies ( to be sure to be sure) and when it came to bringing out my daughters cake went all out with the music and even danced for us. An absolutely amazing waitress Courtney was for us today and we are so happy with our visit to frankie and bennys for my daughters birthday. The food all came in a timely manner, and all really well orchestrated with my keto diet requirements carried out in full. The bill: for 6 of us to eat , drinks , puddings for the kids 78quid. Not bad at all for all 6 of us to go away full and happy. Overall a good review. Well done to all at Frankie and Bennys rubery

would be 5 starts because of Sean, he’s so nice and the reason I would return! I hope someone higher up sees this because he’s so nice had a laugh , i’ve been here multiple times and have had issues before with a previous server called ellie, we ordered cheesy garlic bread and she slammed the plate on the table, but it isn’t a major deal and moved on but it is nice here and good servers in general especially Aimee been here before and she’s nice and had a laugh

Apologies the review I sent was for a different venue

Lovely food, great service. Thank you, Courtney.

Had a decent meal but Courtney was brilliant. Really kind and friendly and nothing was too much trouble. Also brilliant with a 4 year old boy. Best restaurant service ever experienced (I’m 38!)

Fries were missing and there is nowhere on here to let the restaurant know.

Amazing wellcome, friendly atmosphere shout out to Sophie my server today who went above and beyond to make sure I was satisfied and a shout out to shawty(chef) for the amazing food! Will deffo be back x

Really enjoyed the food, there was a slight mix up with delivery as your sat nav kept taking the driver to a different address but he was very courteous and got to us only a couple of minutes later. Will be ordering again.

Fantastic! The food was amazing and the staff were very friendly and attentive even though it was a busy Friday night at peak time. I definitely recommend and would love to visit again 🙂

Been here a few times and never been disappointed! Great food, friendly and helpful staff, and a nice atmosphere. Always clean and tidy. Free parking too.

Way too much bbq sauce on chicken wings ! Had to scrape it off

Worst experience in a restaurant in all my life . Staff were rude from moment we walked in , got our drinks and starters took 45 minutes and then another 45 minutes wait for our main . Starters were awful no flavour and overcooked . Mains didn’t come as ordered and when questioned they tried to take it off our bill rather than replace . Undercooked chicken on our mains made us sick . Sarcastic gestures from staff as we left to make things even worse . Will NEVER be coming back again , stay away from this place . 13.05.2024

Food was OK, but service was slow and we saw several people complain about incorrect orders, late food, and drinks not arriving

Friendly staff, but food uninspiring. Calzone extremely large but bland. Putting meatballs and a bolognese type sauce in a calzone does not work.

Was there yesterday, and not gonna lie the staff girl made me the most tasty espresso martini which i have ever had in a whole West Midlands. Idk ur name girl, but you made my day better!

Amazing service from Aimee. We've been coming to F&B for many years and she always gives great service with a lively smile

Great service food was great thanks guys

Sophie was an amazing host. Food was excellent. Definitely coming back regularly.

Nice and polite people, a bit pricey for the portion sizes hence 4stars. Tasty though and impressed they do a Cadbury s Crunchie shake.

Service was good, welcome was strained taken to table with another couple which souldnt have happened. Music very loud, lighting very bright, pizza garlic bread very thin and meagre, food good and staff friendly but slow service.

Fantastic really enjoyed my meal came nice and hot

My fav place for gluten free, have a menu on the back of a standard one

Awful food - the Mac & cheese was cheeseless and barely anything in the box for £12 - the pizza also had barely any cheese on it either - will not be eating from here again that’s twice I’ve had awful deliveries

We had an amazing experience tonight for our Mother’s Day meal. Sean 10000% made our experience tonight! Thankyou!

Food arrived super quickly despite being told 30 minute wait. All enjoy the food.

We were served by a lovely waitress, she was very friendly and attentive. We ordered our food and were served quickly! I had the vegan pepperoni pizza which was delicious 10/10 and the atmosphere and music made a great experience. Thank you very much I’ll be visiting again soon!

I had a lovely meal today and it really made my Valentine’s Day very enjoyable. I had a wonderful waitress, Ellie was the one serving us today and she was great and we received amazing service. Loved it !!

Super place to share a celebration with the family. Cheap and cheerful with smiley staff. Good vegan choices.

Haven’t been since I was a kid . Was gob smacked place was immaculate . Food was great . Lovely service and all around great vibe

The food was horrendous, only come if you have lost your tastebuds.

Fab meal here. Food was fabulous and our server Fran was fantastic!

Met with friends for a catch up. The food was lovely with alot to chose from. Service was excellent with attentive, friendly staff

We usually make a trip here on a monthly basis! 😂 Food is always good and the staff are friendly and attentive. I love the carbonara pasta and the chicken burger ❤️ the veggie options are also very good!

Excellent service, friendly staff, and very helpful. Great food 😋

Quick service. Friendly staff. Tasty food.

Food and service was very quick. Fran was very attentive and friendly!

Great family meal out. Server (Fran) was very friendly and helpful.

Me and my kids love it there. The food, the service and the atmosphere always great. Today my son also enjoyed the happy birthday song and the dessert 🍨. Wasn’t my thing in the past but now is and to my surprise my usually shy son asked for it himself. Sean and the rest a big thank you for making it a special outing for us!

Service was a little over exaggerated the waiter was a little false he was full on when ordering trying to push the most expensive like doubling up on drinks or having another but when it come to paying we had to wait around the food was well over priced £17 for a double cheese burger was definitely not worth it but we kind of expected to pay more than normal So that was no surprise the cutlery was left in a pot on the table where anyone could have fingered dropped or even used the stack of menus/ kids colouring pics were re-used so all in all an expensive meal that wasn't worth that much and I feel the hygiene was not up to scratch.

Food was great as always. Great service. Ellie was lovely, polite and attentive.

We came on 18th January for my 40th birthday, booked as a surprise for me and my whole family showed up along with several friends, so we were a large group with several small children. We were served by Sean who was genuinely lovely and amazing - from the moment we walked in, he greeted us warmly, fetched us some drinks, he was friendly and accommodating throughout the whole evening. The food was lovely, hot and fresh with steak cooked to perfection. Thoroughly enjoyed the donut birthday cake as well! There were a few problems with the restaurant apparently being short staffed that evening and technical problems with a new til/ordering system but Sean handled the whole thing very professionally with good grace and humour and we were delighted with his fabulous customer service and hospitality. Thank you, Sean, for making my big 4-0 a fantastic night to remember, you are a star!

Chill vibes. Good music in the background whilst we ate some nice food. Free parking. Great service by Aimee.

great service from Cheryl and very nice food.

Had a lovely evening food and service was amazing. Served by cheryl

Went in for ice cream with my kid and was made to wait over half an hour for it. Got tired of waiting and left

Dunno. Just feels like it's being kept open for some unknown reason...I can't imagine they're a global superpower in the restaurant game... First time ever eating there. Staff were friendly enough, but the atmosphere was dire, the food was average and the bill was too big. Sorry...

Food was very good. The team were great at making it special for our sons birthday. The team sang HBD a few times tonight and each time they gave it 100%.

Great food, great service, lovely atmosphere big shoutout to Russ for making my experience enjoyable

I visited Frankie & Benny’s last Saturday (6th January) with my friends. We sat on table 28 and were served by the lovely Aimée. She was so bubbly and friendly. The food came quickly and everything was done with a smile. :)

Fran was an excellent waitress and the food was lovely.

We came after bowling session and were greeted by smiling lady, food was lovely and fresh! Home made to- you can tell. Pizza dough was just fab! Staff were amazing and very accommodating with kids requests! Sean was great 😊 Thank you

Fran was a wonderful server for tonight! The nicest server we’ve had in here, but they are all lovely. Lovely food too.

Popped in for tea with our son and his friends. Caitlin and Sean were fantastic - food and service amazing!! Thanks Team F and B Rubery xx

We were served by Caitlin. An excellent member of staff, we felt well looked after

Came for my nieces birthday, great food and fantastic service from Caitlin, very friendly and helpful.

Caitlin was our server and she was brilliant. Very kind and went out of her way to make our daughters birthday special. Thanks Caitlin!

The food was lovely with good size portions and lunch menu was quite a steal for the price. Our server Caitlin was lovely and really attentive.

Food was terrible- the eggs Benedict was a let down.

Very bad service on restaurant and delivery bad food arrived

I thaught the price was expensive for food but let's just say I payed for the service from the staff, they were all brilliant !!

Nice food. Good that they have a new gluten free menu. Wife was pleased. Carpark is piddly and unlit. Also some spaces blocked because they had been dug up. Very difficult to navigate, esp in a Transit. Had to back out the whole way because not enough room to turn and only one exit.

Francesca was very nice and helpful. It was really good food Haswell.

Decent food,friendly pleasant staff

Amazing place, great atmosphere! Been coming here for years! Our Waiter Fran was absolutely amazing as always! Keep it up :)

Went for a dinner with my partner, table was booked for 7.30 and we were seated quickly. Our server, Sean was amazing and made me and my boyfriend laugh. Food was so good, I had the carbonara and a coke and my partner had a burger and a vanilla shake. Both arrived quickly, and tasted amazing. Will definitely be coming back!

Very tasty pasta meal. I am grateful for the free southern fried chicken (I wouldn't have paid over £7 for that myself) ...

We were served by Russel who made our visit lovely and made sure we were looked after, food was nice and came quick.

Came in to be greeted by a waiter who is quirky, compassionate, brilliant, hilarious, who gave us a great service with not just myself and my partner but with other customers, 😁 , thanks Shaun , you are the type of person that makes a night /or day out worth while. Wish we had a person like him in every restaurant and pub . We going to suprise him with a £15 tip because he deserves it. Other staff are lovely too .

The food was very bland. But the staff was very good 👍

Lovely restaurant, great service and friendly staff. Doesn't get to busy in the week either.

Nice enough place to sit and eat, very friendly staff. Food is okay. Nice old music in the background. Plenty of choice. The restaurant and tables are clean. You can park across the road, be carefull when you cross. Nearby is a bowling and a Premier Inn hotel. My pizza calzone was burnt, a shame really as the filling was good. Not burned, the crust could have been nice aswell.

The food was really nice our waitress was really good definitely be going back again

Taken back how good this casual dinner is, the service and food quality is excellent and will go again 🙂

Service was great and the food was amazing, the way you keep gluten free and normal food apart is great, your all so kind and thins is my favourite fast food place for gluten free yet! Thank you x

Was excellent service our server was Caitlin and she was brilliant very friendly and it seemed like she was doing all the work but was handling it like a boss lady

Great service from Ellie,great food , definitely will come back

Not the quality I expected. Pizzas are not good. Inside the restaurant they are a lot different, much better.

Nice food, quite noisy though, ruined it a little. Quite expensive but staff were attentive, quick and friendly.

Just had an excellent meal there with my wife, loved the experience!

A great place for a meal , friendly staff , my server Caitlin was extremely helpful andwent out of her way to make sure we had everything we wanted .

Great atmosphere, staff are very helpful, our server Caitlin was friendly and nothing was too much trouble for her , she went above and beyond to make sure we had a lovely meal .

Super friendly staff and the food was delicious! They offer a great gluten free menu!! Will definetely be coming back :)

We were fortunate not to wait long for a table, and our waitress, Sam, was quite attentive when taking our orders. However, there was a significant snag during the meal – the wait time between the appetizer and the main course stretched to a lengthy 45 minutes, which felt far too excessive. While most of the dishes were enjoyable, including the grilled mushrooms, sticky wings, and New Yorker chicken, I was rather disappointed with my overcooked pasta. Regrettably, the overcooked dish and the slow service experience compel me to give this restaurant a two-star rating.

It has been sometime since my last visit here and I can honestly say I'm glad I revisited. On arrival it was a bit quiet but soon started to fill up, creating a nice family atmosphere. The food was lovely and we didn't have to wait long for it. I would like to mention Shaun our server, who was so lovely and funny. I will not be leaving it so long till my next visit.

Awful place. Bad service. Food is terrible. There was even a bad smell. I would avoid at all costs.

Great food ,great service wonderful atmosphere,great for family outing enjoued the meal

Too noisy couldn't hear waitress! Staff were lovely had issues with food which were sorted but spoilt the meal. Expensive place to eat I think personally seems very popular with the kids. I won't be rushing back there.