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4.1

Based on 750 opinions finded in 1 websites

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Nº 1832 in 4016 in Birmingham

Score
OpinionsNoteGoogle7504.1

comment_iconOpinions

Must be the only Premier inn that doesn't serve breakfast as a walk in .

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rich fill . 2025-05-02

MORE AT Google

I didn't stay at this hotel, I used the Amazon locker in the reception area. 5* for that

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Trisha D . 2025-04-28

MORE AT Google

Really enjoyed staying here. Great customer service from the staff. They were very accommodating and helpful. One of my party was disabled with a wheelchair and they took care of us well. Would definitely stay here again.

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Sam Warner . 2025-04-27

MORE AT Google

Very good experience from the start. Rachel was amazing , friendly, helpful and professional. Would recommend this hotel to anyone who wants a nice and relaxing stay very near the city centre.

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Sean Hobden . 2025-04-11

MORE AT Google

Hotel with quite reasonable prices, with spacious and comfortable rooms. But the best thing is the charisma and good attention of the staff, especially Rachel, who offers us her services every day in the restaurant with great attention and kindness, always ready to help with everything you need. Thank you Rachel!!!!

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Celia Sanchez . 2025-04-11

MORE AT Google

Stayed recently with my husband and had a wonderful stay. Rooms were spotless thanks to our cleaner Russell Gloster.

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Emma Emma . 2025-01-06

MORE AT Google

The rooms are defo rundown, with some of the facilities in need of repair.

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Roy Johnson . 2025-01-01

MORE AT Google

Several rooms with no heating - portable heaters. Pub building reeked of drains. Couldn't even finish our drinks due to the awful smell. Bath filled when using shower.

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Michelle Copeland . 2024-12-15

MORE AT Google

Reception was quick and friendly. Rom was tired but clean. Great bed and nice bathroom. Quite acceptable.

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Barry Ryan . 2024-12-12

MORE AT Google

Hotel is good. Restaurant is poor. Menu is poor as they don't sell salad. Menu is very restricted. Mr whitbread should consider what he is doing to Premier Inn as their restaurants up for sale are going down hill very quick.. I stay in Premier Inn many times a year with work but the sale of the restaurants is not working. Carl

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Tokai Batphone . 2024-12-07

MORE AT Google

The toilet paper was empty upon arrival. The room was clean and satisfactory. There is no room service. The TV had no casting capabilities, so it was either commercial television or nothing. The internet was extremely poor. I'm assuming that's because they want you to pay for the upgrade. I didn't, so I can't comment on its capabilities. All the staff were very friendly, pleasant, and helpful. There was plenty of available parking, and it was easy to access. It's a good place if you need a bed.

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Gab Dilworth . 2024-11-30

MORE AT Google

Brad was fantastic in the restaurant. Food was top notch. Looked after us all night. Woukd definitely recommend

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Martin Green . 2024-11-11

MORE AT Google

OMG Bradley & Morgan couldn't do enough for us. Brilliant service

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Dean Sutcliffe . 2024-11-11

MORE AT Google

Room very tired, very shabby bathroom, needs complete refurbishment. Double room only 1 large towel. Bedside light not working. Normally love premier inns so very disappointed. Mentioned to receptionist who was apologetic and said she would sort out. Personally the bathroom was beyond repair.

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Ros Carter . 2024-09-03

MORE AT Google

Stayed 5 nights, requested just one room clean and change of towels but that didn't happen even after a 2nd request. Also the place has a problem with cars being broken into in the car park. When I asked the staff member admitted as much even though it's supposedly all on cctv and monitored 24/7. I am a regular visitor to Birmingham but won't use this hotel again. Very poor from Premier inn normal standards.

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Nathan Hickenbotham . 2024-08-13

MORE AT Google

Although rooms are small, everything you need is supplied. Very clean and staff super friendly

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Julie South . 2024-08-08

MORE AT Google

Nice room . Clean and slept very well for 3 night stay. Shower was brilliant... high water pressure and hot.!! Excellent..

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Tony Betts . 2024-06-13

MORE AT Google

My experience at the hotel what is not good at all as there was no fridge so I could put my insulin in as I was a diabetic the TV channels did not work properly I had somebody above me banging about all night long the rubbish bin with two small to put rubbish into not enough teal coffee and stuff that greeting me at the desk seem to be miserable as b****** didn't seem to be helpful enough I was very rude to my guess that come to visit me I feel that you need to ask people that my need a fridge for their bedroom so they can put medication into it and for the amount of money that a person pays for the rain I think I should get a free meal out of it as well

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eric gosling . 2024-06-12

MORE AT Google

Good easy stay. The rooms need updating a bit. Air con in the room worked perfectly and the window did open! Very quiet for the majority of the stay. Staff were helpful and very friendly. I will say the carpark isn't safe. Either drive an old banger, or make sure that there is nothing in your car - lots of broken glass in the carpark. Or, find another car park.

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Isaac Sadovich . 2024-06-12

MORE AT Google

Lovely, friendly and helpful staff.. well done guys 👍

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Marina Harrison . 2024-06-09

MORE AT Google

Lovely clean room. Lady on reception was very friendly and helpful. Parking was free. We used a taxi to go into town.

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Julie Gibson . 2024-06-08

MORE AT Google

Nice hotel as expected from the Premier inns. Breakfast was spot on.

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Colin Graham . 2024-06-04

MORE AT Google

Room was fine and staff were lovely and helpful BUT car park is very unsafe. Mine and another car's windows were smashed and judging from reviews this seems like a regular occurrence

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Emily Lui . 2024-06-04

MORE AT Google

The hotel and restaurant were fine but please heed this warning. I stayed there for 2 nights and each night, I saw at least 1 car that had the side window smashed. Me and my friends' cars were not targeted but, judging by the pockets of broken car window glass across the car park, these are frequent, if not nightly events. If you do stay here I implore you to leave NOTHING in your vehicle as theives obviously target this car park. I will be avoiding in future but be warned.

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Shaun . 2024-05-30

MORE AT Google

Had been to a few hotels over the past 7 weeks stayed in mecura in Scotland and leonardo on derby just wanted to be back at premier inn 😋 when they say you can rest and relax you can staff were super nice the rooms smellet lovely and the beds as always comfortable 😀 well done again

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Colin Evis . 2024-05-25

MORE AT Google

Located in a quiet place, this is a great place to rest your head.

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Fab Kamte . 2024-03-09

MORE AT Google

Premier Inns usually have no problems at all, however during my stay the internet was entirely down or incredibly slow. I pay for Ultimate WiFi too but it doesn’t help. In my room the bathroom smelled bad, it was clean but the smell persisted. Mould above the window too. Friendly staff.

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Stephen Yao . 2024-02-22

MORE AT Google

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