Premier Inn Birmingham Central (Hagley Road) hotel in Birmingham

Stayed recently with my husband and had a wonderful stay. Rooms were spotless thanks to our cleaner Russell Gloster.

The rooms are defo rundown, with some of the facilities in need of repair.

Several rooms with no heating - portable heaters. Pub building reeked of drains. Couldn't even finish our drinks due to the awful smell. Bath filled when using shower.

Reception was quick and friendly. Rom was tired but clean. Great bed and nice bathroom. Quite acceptable.

Hotel is good. Restaurant is poor. Menu is poor as they don't sell salad. Menu is very restricted. Mr whitbread should consider what he is doing to Premier Inn as their restaurants up for sale are going down hill very quick.. I stay in Premier Inn many times a year with work but the sale of the restaurants is not working. Carl

The toilet paper was empty upon arrival. The room was clean and satisfactory. There is no room service. The TV had no casting capabilities, so it was either commercial television or nothing. The internet was extremely poor. I'm assuming that's because they want you to pay for the upgrade. I didn't, so I can't comment on its capabilities. All the staff were very friendly, pleasant, and helpful. There was plenty of available parking, and it was easy to access. It's a good place if you need a bed.

OMG Bradley & Morgan couldn't do enough for us. Brilliant service

Brad was fantastic in the restaurant. Food was top notch. Looked after us all night. Woukd definitely recommend

Room very tired, very shabby bathroom, needs complete refurbishment. Double room only 1 large towel. Bedside light not working. Normally love premier inns so very disappointed. Mentioned to receptionist who was apologetic and said she would sort out. Personally the bathroom was beyond repair.

Stayed 5 nights, requested just one room clean and change of towels but that didn't happen even after a 2nd request. Also the place has a problem with cars being broken into in the car park. When I asked the staff member admitted as much even though it's supposedly all on cctv and monitored 24/7. I am a regular visitor to Birmingham but won't use this hotel again. Very poor from Premier inn normal standards.

Although rooms are small, everything you need is supplied. Very clean and staff super friendly

Nice room . Clean and slept very well for 3 night stay. Shower was brilliant... high water pressure and hot.!! Excellent..

My experience at the hotel what is not good at all as there was no fridge so I could put my insulin in as I was a diabetic the TV channels did not work properly I had somebody above me banging about all night long the rubbish bin with two small to put rubbish into not enough teal coffee and stuff that greeting me at the desk seem to be miserable as b****** didn't seem to be helpful enough I was very rude to my guess that come to visit me I feel that you need to ask people that my need a fridge for their bedroom so they can put medication into it and for the amount of money that a person pays for the rain I think I should get a free meal out of it as well

Good easy stay. The rooms need updating a bit. Air con in the room worked perfectly and the window did open! Very quiet for the majority of the stay. Staff were helpful and very friendly. I will say the carpark isn't safe. Either drive an old banger, or make sure that there is nothing in your car - lots of broken glass in the carpark. Or, find another car park.

Lovely, friendly and helpful staff.. well done guys 👍

Lovely clean room. Lady on reception was very friendly and helpful. Parking was free. We used a taxi to go into town.

Nice hotel as expected from the Premier inns. Breakfast was spot on.

Room was fine and staff were lovely and helpful BUT car park is very unsafe. Mine and another car's windows were smashed and judging from reviews this seems like a regular occurrence

The hotel and restaurant were fine but please heed this warning. I stayed there for 2 nights and each night, I saw at least 1 car that had the side window smashed. Me and my friends' cars were not targeted but, judging by the pockets of broken car window glass across the car park, these are frequent, if not nightly events. If you do stay here I implore you to leave NOTHING in your vehicle as theives obviously target this car park. I will be avoiding in future but be warned.

Had been to a few hotels over the past 7 weeks stayed in mecura in Scotland and leonardo on derby just wanted to be back at premier inn 😋 when they say you can rest and relax you can staff were super nice the rooms smellet lovely and the beds as always comfortable 😀 well done again

Located in a quiet place, this is a great place to rest your head.

Premier Inns usually have no problems at all, however during my stay the internet was entirely down or incredibly slow. I pay for Ultimate WiFi too but it doesn’t help. In my room the bathroom smelled bad, it was clean but the smell persisted. Mould above the window too. Friendly staff.