Premier Inn in Exeter

One of the worst I've stayed at Room smells of dogs, can't get my 4g (like most Premier inns) can't pay weekly for Wi-Fi and have to pay to park then the machine has the cheek to ask for a donation What a joke!! Nothing but theifs

The Internet service is absolutely shocking. They provide a very basic Internet service for you to upgrade and pay extra for it. In this day and age, that is such an old business tactic

Title: Unprofessional Behavior and Unfair Treatment Despite being a paying business card customer, I was treated with complete disrespect and unprofessional behavior. It felt like they wanted to play games with us, and they were rude throughout the entire interaction. At one point, I even lost my card, and thankfully, I didn't lose my passport or company devices—otherwise, how would that have been compensated? The behavior of a certain arrogant and rude woman, who entered rooms at will and accused people without cause, was absolutely unacceptable. People here act as if they are well-educated and cultured, but when the truth comes out, unfortunately, I am not the one who ends up upset, and I am the one who is proven right. The entire experience was truly disappointing, and I will never forget how I was treated. Additionally, there was an overly knowledgeable cashier who insisted on asking everyone about their nationality, claiming it was mandatory. If you want, I can directly provide you with my ID and Film Design degree to stop trying to teach me how to do my job.

Gentleman who was working on the evening of the 9th to morning of 10th was very lovely and welcoming. he definitely stood out from other employees i’ve come across at travelodge and you should be proud to have him as part of the team!

The best premier I've stayed in, in the uk very polite staff more than helpful smiles all round had slight smell in room which was due to having new carpet installed. They was happy to move me to another room but I wasn't able to move myself, due to me needing to be in the room next door to the room next to me. They sorted the smell as best they could and I then had the problem of my phone charger breaking they kindly lent me a charger for the duration of my stay couldn't say a bad word about this place

No USB points. No free parking.

It's lovely and quiet but not as comfortable as other Premier Inns I've stayed in. The bed was a bit lumpy (room 112). Shame about having to pay for parking - £14 for two nights is rather steep.

Quite far from exeter but a cheaper, possible choice if you have a car.

Excellent for Airport and the city.

Fire set off accidentally by staff five times in two days. Put in a complaint and was told the fire alarm is mandatory. Very tired building and rooms. Lenny Henry wouldn't stay here!

Good value, says what it does on the tin

The rooms were as great as ever. However, the whole experience was let down buy breakfast where a few things such as hash browns were out of stock

Shame you have to pay for parking.

It’s not bad little bit far from town. Taxi is cost 10-15£ one single journey.

The staff here were so kind. Thank you

Perfect for a good price holiday base for Exeter and local attractions

Great, friendly staff very helpful and the breakfast next door Brewers Fayre is well worth trying.

Highly recommend if you need accommodation in the area. Evening meal, fantastic. Rooms clean. Bathroom clean, bedding clean fresh. Breakfast amazing.. You won't find better

Easy access from the M5 north and south bound, Ideal stop over from a long journey, Love the beds and shower to die for lol

Nice place friendly staff good breakfast

Not one of the best Premier Inns we've stayed at. Extremely dated and run down. Needs a refurb. Rooms are grubby and not the cleanest. Not even a net curtain for a bit of privacy. Electrical tape on the shower to stop a leak. Mould on bathroom ceiling and walls. Hotel hall way stank of mould/damp. Air conditioning in room was barely working. Just blowing out damp air. Big carpark which is discounted to £7 per 24 hours for hotel guests. Staff are ok here. They seemed friendly and helpful enough. Great location off the M5 and good access to Exeter and Exmouth. Brilliant bus service right outside into Exeter and the Airport. Would stay here again but it would be a plus room .

Very nice a clean room with a nice big bed

It's a Premier Inn, you know basically what you are going to get. This one is about 2 refurb iterations old, so no smart TV (indeed the TV is mounted about 4' off centre of the bed which is odd). This one seems to have a strange obsession with tucking the duvet in under the mattress in weird hospital type corners. So of course you pull it out as you don't want to be pinned down in bed, and all the sheets come out too. The breakfast is in the next door, but separate Brewers Fayre. No covered walkway, so remember your umbrella if it is raining (or go somewhere nicer).

Good-sized rooms in a convenient location.

Very busy hotel so rather noisy and the rooms were not very clean. Staff were friendly.

Good location for touring Devon, Somerset and Cornwall. But the service is a complete disaster! This hotel doesn't seem to want guests staying longer than a day or two. On the first three days the access cards had to be reactivated every day because we regularly couldn't get into the room in the evening. For the past four days we have been asking every morning for the room to be cleaned and/or at least the towels to be changed and the rubbish to be taken away. However, nothing happens - the rubbish is still there day after day, only one of two towels has been replaced and the second one has simply been removed without replacement. Shameful service for Premier Inn! Not recommended!

Professional customer service. Well clean rooms. Highly recommended hotel. A⭐️⭐️⭐️⭐️⭐️

Just off the motorway, ample car parking, reception and check in was very efficient and friendly, car parking was tagged onto my bill which made life easy and the receptionist took my reg number, all very simple. Room clean and tidy. I would say though that as this hotel is near to the airport there was a lot of movement in rooms and corridors through the night with people leaving for their holidays.

Well located Premier Inn. The parking cost extra which is either pay on arrival or exit via a machine located just outside the main reception. Friendly staff.

You have to pay for parking otherwise it would be all you expect from a Premier Inn.

A brilliant Premier Inn. Very clean & very friendly, helpful staff! We used to stay at Honiton Premier Inn, but the service there has gone downhill over the last few years. We will be staying at this Premier Inn again.

Great place to stop over to break up our journey. Close to M5 so straight off and on to continue on our way without hassle. Ckean room, Comfortable bed,

We stayed at the Premier Inn on Fitzroy Rd,M5 J29 on 24/5/24. The room was very warm and no windows could be opened. There was a huge amount of noise from other guests in rooms above us .You expect some noise,but not so it keeps you awake until 1am in the morning! The breakfast had a good selection but this was ruined bybtge fact it was luke warm at best to eat. The staff on reception were very good and helpful.Please also be aware there is a £4 parking fee to add onto your bill too. All other Premier Inns we have stayed at have been much better and with free parking.Sadly we won't be staying here again.

Quite poor for Premier Inn. Bathroom not that clean. And dirty cloth left on the desk. But worst was the noise from other rooms, particularly above. Every footstep felt like it was going to come through the ceiling. We know the exact toilet habits of the guests above. Not exactly the good night sleep Premier Inn says it is. You have to pay (£4 per noght) for parking which does not seem right when located outside of the city. On the plus side, it is very convenient for the motorway.

The room was clean and in a quiet part of the hotel. The hotel location was good for my needs. There was no chair in the room and the shower was only warm.

The staff helped extend my booking & friendly The rooms were clean & spacious the location was off the main road but you could not hear any road noise

Very helpful friendly staffClean and tidy Reasonable price.Fresh towels Hair dryer suppliedFree wifiEasy to find Family friendly

This is a good place to stop when in Exeter. A short drive to the centre, yet plenty of parking. The rooms are standardised as one would expect - large enough and well appointed. The reception is efficient, partly because there are check-in computers available. The staff here is motivated and good.

This is the third time staying at this Premier Inn and, sadly, we found the standard to be slipping. We could not fault the reception staff, although some were friendlier than others. The cleaning staff need a shake-up, the dust that was visible on the tea tray when the sun shone on it was very off-putting to say the least. Bathroom bin was not emptied during our three night stay, items in bathroom were not replaced once used and the allowance of one teabag each per day is ridiculous, good job the reception staff are happy to give extra if asked. No hairdryer in room as they are "being replaced" according to the notice in rooms, surely they could be removed and replaced at the same time, not good enough when you expect there to be one in the room. Admittedly the notice said staff should be able to provide one if requested to...I wonder what the outcome would have been had every room requested one though! I must also comment, yet again, on the level of sound allowed from the TV, I appreciate why the level is set as it is but I am not hard of hearing and had to strain to hear some of the programmes, my husband who is hard of hearing and wears a hearing aid found it almost impossible to hear some things. Come on Premier Inn have a thought for your clientele, we are paying a high price for staying at your Inns, but, if this and the service continues to deteriorate we will be looking elsewhere. Remember there is a Holiday Inn that is equally convenient to the M5 etc just down the road.

Stopped over on our way to Cornwall. A comfortable nights sleep inn a nice room. The beds were comfortable and a nice clean bathroom and bedroom.

Room was without phone or hairdryer. Unhelpful and argumentative staff. Not the standard I'm accustomed to in other Premier Inns!

Very Basic, Had to ask for clean towels, and also have to ask for the bedding to be changed, There where towels on the windows where they were leaking, Bed was Comfy, Ok standard of cleaning, Had extra pillows, which made me super happy.

This hotel has a good location with Brewers Fayre pub next door for quick meal. There is a BIG 40 inch tv with USB HDMI and VGA inputs so can hook up the laptop to watch a movie in the night after working all day. Beds super comfy and shower room is great

The restaurant was farely busy with hotel/ locals people.Was seated quickly given menu, Meal drinks orders taken at the bar did take a while to receive the order as busy.A lovely meal had by all,Breakfast was taken by order as with all premierinns as much as you want, Variety of cereals . fruits etc toast . tea & coffee,.Made very welcome from staff,

On a long journey a quick place to stay was needed! Fast service and polite staff helped us get a room on short notice and offered breakfast which was a bonus

Everything you need for a nights stay, clean with comfy beds and well equipped. Good car park outside and friendly receptionists and housekeeping staff.

We stayed here on a bank holiday Sunday for one night. We arrived just after 3pm but our room was not ready. No problem, Leanne the young lady on reception immediately found us another (great customer service). The room was very comfortable and reasonably priced. We would definitely use this premier inn again.

Clean, comfortable and spacious room. Friendly reception staff. Dinner in adjoining pub was disappointing - poor service. Breakfast though was great!The hotel was fine, does what it says on the tin.

Stayed for one night to break up a fairly long drive to Cornwall. We have stayed in many premier inns but this was by far the best appointed. Nice size room/bathroom, big comfy beds and 40" TV. Nice and quiet with helpful staff. Easy to get to from the M5 and ideal for Crealy Park, Exeter town center etc.

Clean, comfortable, good amenities, friendly staff, good location, good parking - which is just what you need after a days work . Check in, settle down, bit of tele, pop next door for drink and food, then back to room for a comfortable night. I have slept in several different rooms, the standard is always the same - recommended

The service excellent and staff friendly. Coffee machine was not working but soon rectified with Kayleigh making us one behind the bar. Nothing to dislike sorry!

Delicious vegetarian sausages option upon request.Great grilled mashrooms an tomatoes.Freshest ever croissants.Free children up to 16 years old (if going with parents).Very good health options.Unlimited Costa Coffee.We all love it.

Very clean and good sized bedroom and bathroom; very comfortable bed and very quiet (helped by the receptionist putting families with children in one area). Also very convenient for motorists and for local buses. Confusing layout for lifts not helped by inaccurate signage.Located in a nondescript but safe trading estate with a Brewers Fayre and Subway as neighbours - what joy.There appeared to be only one staff (receptionist) on duty at night; she could be a bit vulnerable as could guests when, for whatever reason, she is not at her desk since anyone can then follow behind bona fide guests through the one security access door.

My family and I had a fantastic dinner at this restaurant and apart from the staff being very friendly and the food being excellent, it was fantastic value for money.

Visited with friends this week. There were six of us. Was amazed at the value for money. Two main meals for £10.99 and 2 sweets for £2.50. I suspected that portions might be small because of price, but was well pleased with the food provided. On this cheaper menu there was a choice (from memory) of about ten items for the main course, which is quite generous. The dessert menu comprised only three items but these were ice cream, chocolate fudge cake and a type of apple tart. We chose the ice cream and the quality was good and creamy. You are shown to your table, select what you want and then have to order at the bar. It WAS busy and we had to wait a while, but the staff were obliging and helpful. I am disabled and there is a special toilet on the ground floor. Unfortunately I saw able bodied people use this rather than climb the stairs. It might be a good idea to fit this with a radar key.We all enjoyed our meal and will definitely be returning before long.