Premier Inn in Exeter

Good-sized rooms in a convenient location.

Very busy hotel so rather noisy and the rooms were not very clean. Staff were friendly.

Good location for touring Devon, Somerset and Cornwall. But the service is a complete disaster! This hotel doesn't seem to want guests staying longer than a day or two. On the first three days the access cards had to be reactivated every day because we regularly couldn't get into the room in the evening. For the past four days we have been asking every morning for the room to be cleaned and/or at least the towels to be changed and the rubbish to be taken away. However, nothing happens - the rubbish is still there day after day, only one of two towels has been replaced and the second one has simply been removed without replacement. Shameful service for Premier Inn! Not recommended!

Professional customer service. Well clean rooms. Highly recommended hotel. A⭐️⭐️⭐️⭐️⭐️

Just off the motorway, ample car parking, reception and check in was very efficient and friendly, car parking was tagged onto my bill which made life easy and the receptionist took my reg number, all very simple. Room clean and tidy. I would say though that as this hotel is near to the airport there was a lot of movement in rooms and corridors through the night with people leaving for their holidays.

Well located Premier Inn. The parking cost extra which is either pay on arrival or exit via a machine located just outside the main reception. Friendly staff.

You have to pay for parking otherwise it would be all you expect from a Premier Inn.

A brilliant Premier Inn. Very clean & very friendly, helpful staff! We used to stay at Honiton Premier Inn, but the service there has gone downhill over the last few years. We will be staying at this Premier Inn again.

Great place to stop over to break up our journey. Close to M5 so straight off and on to continue on our way without hassle. Ckean room, Comfortable bed,

We stayed at the Premier Inn on Fitzroy Rd,M5 J29 on 24/5/24. The room was very warm and no windows could be opened. There was a huge amount of noise from other guests in rooms above us .You expect some noise,but not so it keeps you awake until 1am in the morning! The breakfast had a good selection but this was ruined bybtge fact it was luke warm at best to eat. The staff on reception were very good and helpful.Please also be aware there is a £4 parking fee to add onto your bill too. All other Premier Inns we have stayed at have been much better and with free parking.Sadly we won't be staying here again.

Quite poor for Premier Inn. Bathroom not that clean. And dirty cloth left on the desk. But worst was the noise from other rooms, particularly above. Every footstep felt like it was going to come through the ceiling. We know the exact toilet habits of the guests above. Not exactly the good night sleep Premier Inn says it is. You have to pay (£4 per noght) for parking which does not seem right when located outside of the city. On the plus side, it is very convenient for the motorway.

The room was clean and in a quiet part of the hotel. The hotel location was good for my needs. There was no chair in the room and the shower was only warm.

The staff helped extend my booking & friendly The rooms were clean & spacious the location was off the main road but you could not hear any road noise

Very helpful friendly staffClean and tidy Reasonable price.Fresh towels Hair dryer suppliedFree wifiEasy to find Family friendly

This is a good place to stop when in Exeter. A short drive to the centre, yet plenty of parking. The rooms are standardised as one would expect - large enough and well appointed. The reception is efficient, partly because there are check-in computers available. The staff here is motivated and good.

This is the third time staying at this Premier Inn and, sadly, we found the standard to be slipping. We could not fault the reception staff, although some were friendlier than others. The cleaning staff need a shake-up, the dust that was visible on the tea tray when the sun shone on it was very off-putting to say the least. Bathroom bin was not emptied during our three night stay, items in bathroom were not replaced once used and the allowance of one teabag each per day is ridiculous, good job the reception staff are happy to give extra if asked. No hairdryer in room as they are "being replaced" according to the notice in rooms, surely they could be removed and replaced at the same time, not good enough when you expect there to be one in the room. Admittedly the notice said staff should be able to provide one if requested to...I wonder what the outcome would have been had every room requested one though! I must also comment, yet again, on the level of sound allowed from the TV, I appreciate why the level is set as it is but I am not hard of hearing and had to strain to hear some of the programmes, my husband who is hard of hearing and wears a hearing aid found it almost impossible to hear some things. Come on Premier Inn have a thought for your clientele, we are paying a high price for staying at your Inns, but, if this and the service continues to deteriorate we will be looking elsewhere. Remember there is a Holiday Inn that is equally convenient to the M5 etc just down the road.

Stopped over on our way to Cornwall. A comfortable nights sleep inn a nice room. The beds were comfortable and a nice clean bathroom and bedroom.

Room was without phone or hairdryer. Unhelpful and argumentative staff. Not the standard I'm accustomed to in other Premier Inns!

Very Basic, Had to ask for clean towels, and also have to ask for the bedding to be changed, There where towels on the windows where they were leaking, Bed was Comfy, Ok standard of cleaning, Had extra pillows, which made me super happy.

This hotel has a good location with Brewers Fayre pub next door for quick meal. There is a BIG 40 inch tv with USB HDMI and VGA inputs so can hook up the laptop to watch a movie in the night after working all day. Beds super comfy and shower room is great

The restaurant was farely busy with hotel/ locals people.Was seated quickly given menu, Meal drinks orders taken at the bar did take a while to receive the order as busy.A lovely meal had by all,Breakfast was taken by order as with all premierinns as much as you want, Variety of cereals . fruits etc toast . tea & coffee,.Made very welcome from staff,

On a long journey a quick place to stay was needed! Fast service and polite staff helped us get a room on short notice and offered breakfast which was a bonus

Everything you need for a nights stay, clean with comfy beds and well equipped. Good car park outside and friendly receptionists and housekeeping staff.

We stayed here on a bank holiday Sunday for one night. We arrived just after 3pm but our room was not ready. No problem, Leanne the young lady on reception immediately found us another (great customer service). The room was very comfortable and reasonably priced. We would definitely use this premier inn again.

Clean, comfortable and spacious room. Friendly reception staff. Dinner in adjoining pub was disappointing - poor service. Breakfast though was great!The hotel was fine, does what it says on the tin.

Stayed for one night to break up a fairly long drive to Cornwall. We have stayed in many premier inns but this was by far the best appointed. Nice size room/bathroom, big comfy beds and 40" TV. Nice and quiet with helpful staff. Easy to get to from the M5 and ideal for Crealy Park, Exeter town center etc.

Clean, comfortable, good amenities, friendly staff, good location, good parking - which is just what you need after a days work . Check in, settle down, bit of tele, pop next door for drink and food, then back to room for a comfortable night. I have slept in several different rooms, the standard is always the same - recommended

The service excellent and staff friendly. Coffee machine was not working but soon rectified with Kayleigh making us one behind the bar. Nothing to dislike sorry!

Delicious vegetarian sausages option upon request.Great grilled mashrooms an tomatoes.Freshest ever croissants.Free children up to 16 years old (if going with parents).Very good health options.Unlimited Costa Coffee.We all love it.

Very clean and good sized bedroom and bathroom; very comfortable bed and very quiet (helped by the receptionist putting families with children in one area). Also very convenient for motorists and for local buses. Confusing layout for lifts not helped by inaccurate signage.Located in a nondescript but safe trading estate with a Brewers Fayre and Subway as neighbours - what joy.There appeared to be only one staff (receptionist) on duty at night; she could be a bit vulnerable as could guests when, for whatever reason, she is not at her desk since anyone can then follow behind bona fide guests through the one security access door.

My family and I had a fantastic dinner at this restaurant and apart from the staff being very friendly and the food being excellent, it was fantastic value for money.

Visited with friends this week. There were six of us. Was amazed at the value for money. Two main meals for £10.99 and 2 sweets for £2.50. I suspected that portions might be small because of price, but was well pleased with the food provided. On this cheaper menu there was a choice (from memory) of about ten items for the main course, which is quite generous. The dessert menu comprised only three items but these were ice cream, chocolate fudge cake and a type of apple tart. We chose the ice cream and the quality was good and creamy. You are shown to your table, select what you want and then have to order at the bar. It WAS busy and we had to wait a while, but the staff were obliging and helpful. I am disabled and there is a special toilet on the ground floor. Unfortunately I saw able bodied people use this rather than climb the stairs. It might be a good idea to fit this with a radar key.We all enjoyed our meal and will definitely be returning before long.