Pound Bakery & Pound Cafe in Wirral

Went for a snack but decided to share pizza chips and beans with mum. They had one piece of pizza left. It arrived and it pepperoni. I. M veggie. They wouldn't swop just the pizza for a veggie sausage roll cos it was already on plate and said they only do pepperoni. Wouldn't change meal so just had the chips an beans. No condiments asked. Staff miserable and unhelpful. Will not b going again

I was starving and passed this bakery. The biggest one in UK is Greggs of course and i was dying for a hot sausage roll. No Greggs here but there was a poundbakery and I thought I've never been in one, let's give it a go. The shop seemed ok and the sausage rolls looked good, if not I would have walked out and done a vomit sign. I bought 3 of them being greedy. I chomped into the first one, it wasn't hot but wasn't cold. That wasn't the problem, the problem was trying to search for any taste, was I eating cat? Literally there was just the taste of hot air, I took another bite, which was another lump of hot air. I still had 2 more left and let's be honest 3 sausage rolls are 1,000 calories. Why get fat and not even like what you're eating? I got the bag and slamdunked it in the nearest bin like I was Michael Jordan. £3 had been wasted. This is an awful place and must be frequented by idiots or idiots who have long lost their taste buds. Just thinking about the place makes me mad.

This place is amazing! The food is always good and the staff are always helpful and polite. I would go again, every day of the week.

Very rude staff. Confusing layout with tables outside the bakery which you are not able to sit at even if purchased items from the chain. Female manager has very poor customer service. Staff feel it is appropriate to be abrupt and swear at customers. Pound bakery should look into this shop as they are giving the brand a bad name.

Had a day out, and then I stopped off at the pound bakery in Birkenhead; I asked the lady if they do coffees; then the lady looked at me strangely, and then she said, “what.” so I asked her if they do coffees then she shouted saying “we don't do hot drinks. I think this was very unprofessional as the lady could have spoken nicely. The other thing is one of the workers was on the phone talking and raising her voice at other customers; I'm not happy with the way the staff were, and I'm very disappointed in the way the staff was talking to people.

Went to pound bakery at princess pavement,Birkenhead yesterday and bought to pasties for a pound. I payed by debit card and when I checked my online banking the ugly woman that served me has charged me the correct price of £1:00 then charged again with a cost of another £2:00 Will not go here again. PS. The chicken pasty was awful and had bone in it. Thanks ugly lady.

Staff where very unhelpful one member of staff came over and took our order she put her notebook on the table and bent down to write our order she had her facemask pulled down onto her neck. None of the staff had there face masks on properly.

Visited here when i decided to take a walk down to Birkenhead town centre.I have visited the Pound Bakery"s in the past but have never used the cafe.It was not very busy,only a couple of people eating in there.I ordered a sausage batch and a mug of tea.The sausages were slightly overcooked so did not really enjoy it.The cafe itself is not very clean and could do with a good clean up.You have to get a key from the counter to use the toilet,which was also not so clean either.Although it was nice to sit in the warm with a hot drink,i would not recommend to eat here and would not visit here again.

I went to the cafe today for some lunch and it was terrible in there, I went to the sandwich fridge and it was empty and the place wasn't even busy.I ended up ordering a ham and cheese baguette and a cup of tea. I Went to find a seat and all the tables where dirty with food and crumbs all over them, dirty trays left behind and food and packets on the floor and seats. My cup was dirty and had tea stains down it and bit's of food stuck to it. I wasn't given a teaspoon at first either but when I asked for one it was dirty so I left it.The tray it was served on had stains on too.Also The baguette was white and chewy and looked like it hadn't seen an oven. I ended up leaving everything.The staff member on the till wasn't very professional either and was serving people with cuts on her knuckles and hands and red marks on her nose which isn't very nice to see when ordering food.I went and spoke to whom I assume was the manager to make a complaint and she spoke to me like I was a kid and was very patronising and I'm actually 31.Also as I was explaining my complaint she interupted me and said ok bye then. So she clearly didn't care what I had to say.I will never eat there again. I don't know how they got a 5 star hygiene rating or how they have kept it. They should be closed down.

I They need to recruit better staff or invest in training the ones they have in basic politeness and customer service.

Cheap and cheerful, but display of items and cooking leaves a lot to be desired at times, there is another Pound Bakery in Birkenhead that always has a top display and well cooked options.

Asked when they were closing they said last orders in half an hour We went in 15 minutes before then and they were very rude. Staff especially one was awful ! Went to wimpy over the road had such a warm welcome! Avoid here!

Went yo pound bakery Chester and ate in Cafe and charged 1.99 each for two rounds of cheese on toast, 1 meat and potato pie and two mugs of tea and charged 9.97.i queried this and said it was right. Same order in Southport pound bakery and charged 5.90. I was really upset hate being ripped off.

Been here a few times , breakfast was ok , service bit slow coffee was ok , might come back but not in a hurry

Cheap hot pasty’s and pies , sandwiches are ok too , quality is ok for the price but can be quite busy at times

I did a review for the Pound Bakery a couple of months ago which was good all round, i have been in several times since and Oh my goodness what a different story. The food wasn't freshly done the bacon particularly dry as tho its been sitting a while. I made several attempts to use the bathroom which was locked but i was told their must be someone in there, other people told the same and they left this went on for about 40 minues until one of the staff unlocked the door. This wasnt a one off the bathroom issue happend last time and i ended up going elsewere.

We visited as a family of 5 only after getting the children to eventually decide what they wanted to eat and choosing our cakes that they don't accept cards such a shame and disappointment for today's day and age

The food is good and inexpensive. The standard is high the service is quick and efficient. The staff are nice and friendly. Nice warm friendly place to drop into while shopping in town.

First and Last time I will get my lunch from here. I only have a half an hour break from work so I thought I would pop in and get a steak bake, there was a queue out the door which I was happy to join as I thought it would go down quickly - it did not. I was waiting for 10 minutes and then when I was served I got told you can't pay by card!!!! Very old fashioned!! I then had to get cash out and rejoin the queue as the lady behind the counter told me "it was only fair" , I had to queue all over again - I eventually got my steak bake with 3 minutes to spare on my lunch break, resulting in terrible indigestion. Next time ill go to Greggs.

Decided to try out new hot dogs which was advertised in shop. A brown haired woman behind the counter by herself serving. I asked for 2 hot dogs but only got one, when i pulled her up she apologised and began to put second together- bun sauce, mustard and then the hot

You're in town mid-morning, having skipped breakfast to get out and find yourself feeling peckish,,,where to go? Pound Cafe is based on the premise that people want no frills, inexpensive food items that are served with a minimum of fuss. I have visited this branch on a number of occasions, always for breakfast, toast, and tea, and have always found the staff to be efficient and friendly. Again, I can't fault it for what it is.

I greeted a blonde woman at the counter with a smile and a hello and she just stared at me with no reply I put a wrap on the counter and said just that thank you, again nothing just started chatting to woman behind the counter next to her (who was leaning with her head against the counter next to the food and all had no hairnets in) using vulgar language, the blonde woman was facing the complete opposite way just with her hand out to me for my money just plain rude. Again got my change just held out her hand without looking at me facing the complete opposite way stood there for a good minute in shock just took my change said thankyou bye and again not one word. Staff are just plain rude and unhygienic.

Cheap food prepared quickly. I go here often when I am in a rush. You cannot take drinks from the bakery into the cafe which is odd since they are the same company and joined at the hip location wise. Eat at the cafe and get your deserts next door at the bakery.

This place is unbelievable the staff are vulgar i complained for being swore at not much happened the staff must sweat onto all the food. The staff are rude loud and i can not believe how this place is run what a joke!!

so unprofessional. From my experience a middle aged woman who claims to be a "manager" shouting at staff for "bullying" but not coming onto the floor to resolve the issue to just shout from behind the walls. Maybe if there wasn't so many children messing around behind the counter it would run as smoothly as when the middle age ladies are in and running the show 15minutes I had to wait to order as the children on the front was running around throwing food. Then off outside to flirt and talk to what I can only guess to be a boyfriend of some sort new management needed will be reported to head office.

the pound cafe charges a little more for its wonferful breakfasts these days but its still great value for money with loads of choice and you can eat outside on a warm day

top cafe excellent service top staff especially young guy sam could do with one in teesside really because greggs have took over and there to expensive and there geordies

Visited last week And food was Cold poor hygiene using till then buttering toast and very rude staff not welcoming it's sad really

Food at a price that you can't moan about always nice but sometimes the food from the bakery part is cold, can't rate cafe as never used that bit. Ideal for something to eat on the go.

You get what you pay for and the food is normally fine. I find it is great for a cheap breakfast butty.

Went here this morning after Mass for a brew and a toastie. I know it's a cheap cafe but it was Sad. The state of the place was appalling. Dirty tables were left from previous customers and the staff would rather gossip to themselves before cleaning the place. The Food was sad, even though it's cheap it was cold and it was like eating left over's from a previous customers plate. We always go to pound cafe in St.John's @Liverpool and they put @B/head to shame. #neveragain.

on several occasions i have visited the pound bakery in birkenhead pyramids every time ive purchased a pasty i have had blistering sores on my mouth, i went back in to buy a drink to cool my mouth down and ever so politley mentioned the tempretures off the food served and there attitude was awful there was a lack of explanation and no sympathy or apology ever.. now if that was a child eating the food served i wouldnt like to imagine the outcome

Nicola the manager has terrible language and a bad attitude. Never wears her hat, and wipes her greasy hands on her face then touches the food. The atmosphere in the shop an cafe doesn't look like a happy working environment as it used to be would not visit again as I used to be a regular, such a shame

Order wrong twice for me and my little boy.sent it back only to have the staff huff and puff and slag me off behind the counter.plenty of shouting and bad language and also heard a staff member shout out 'give me your order or else' to a customer.unbelievable.

Today I waited 1 hour for a order so I asked and they still didn't do it there was I family who left because thet waited to long there is lots of staff that we're swearing in front of my daughter the family who left said they have been here before and left because of the service the toilets were out of order a cafe shall not be open with know toilets the answer we got back was they lost slip

Sausage rolls - good pastry - sloppy squishy middle, didnt eat. Meat and onion pasty was ok. Pasty - was all potato. Meat pie - ok. what do you expect for cheap. Will not return.

Doing a brief shop in Birkenhead, we decided to pop in for lunch, I had a cheese salad roll, with a slice of cheese and a very sad looking salad, I can't complain. What do you expect for a pound? however, we ended up waiting "10 minutes" which turned into half an hour for a laughable plate of chips and cheese pasty, without any apology. The staff were loud and unsupervised. We will not ever return to this place.

I've had takeaway pies and pasties from Pound Bakery in the past but today paid a visit to the cafe for the first time for a family brunch. The menu is very limited, which isn't surprising as the idea is that all the meals cost a pound or less so it's all a bit basic. We bought two bacon rolls, a kid's sandwich and chips meal, a kid's sausage roll, chips and beans meal, a coffee, a tea and two hot chocolates all for the grand sum of £8. We sat in the "alcove" area at the side of the cafe next a window through which you can view the kitchen and it all looked clean and well run in there. It's not brilliant but if you're trying to feed a family on a limited budget it's certainly good value for the money and we'd consider returning in the future.