PizzaLuxe MAN T1 in Manchester

Horrible place went there with friend and 4 children, there was a mix up with our order and before we could even raise it to staff the so called manager (short bald haired man ) came from an office next to the kitchen and immediately started shouting telling us it was our fault we tried to explain there was a mix up and got very defensive very rude and told our group we was an embarrassment, shoved a pizza at my young child and when asked what was need told us to shut or he will call the airport police to which my young child became upset I was then trying to calm him as he has additional needs and was told again by the manager to shut it or he was getting airport police seeing how distressed my child already was , no fit to work with the public the only slight positive was the girl working the till came over and apologised for his behaviour but couldn’t do anything as he was her manager, so called manager then spent the rest of the time stood at the kitchen hatch staring us out all for a mixed up order that wasn’t our fault AVIOD

I was extremely disappointed with my experience at PizzaLuxe in Manchester Airport. Although the pizza was good, the staff was unprofessional and unfriendly throughout my visit. Instead of being welcoming and providing decent service, they were cold and uninterested in the customers. It’s unacceptable to be treated this way, especially in a place where people stop to relax before their flight. I won’t return and wouldn’t recommend this place to anyone.

Can only pay with credit card or cash. Basically ruling out anyone with a debit card instead of credit card. I had the option to get cash from the atm, with huge fees. Unfriendly staff.

Great food, great staff and great service. The kids and I will definitely be back on our next trip!

Angle the host was very accommodating when I had pizza at the store. I really enjoyed the food and it made my day.

Served by Angel, she’s always so lovely to me when I go for food here on my break at work! Top woman :)

Absolutly stunning pizza all round brilliant texture, taste and the flavour is just WOW we ordered a margarita pizza 13" just perfect

Was very overwhelmed when arriving with my little girl as we was tired and hungry, was greeted by a lovely girl called megan who helped our experience be so much more relaxing and calm. 3rd flight of the year and been served by this wonderful young lady and she has always gone above and beyond to ensure we get the best experience possible.

Megan is an absolute credit to PizzaLuxe. She's so lovely, approachable and friendly. The food was also delicious.

Excellent customer service provided by Megan, made me feel very welcome. A good start to my little trip :)

Surprisingly good for the airport! The pizzas were crispy thin crust and tasty, and the staff were really friendly. Only downside would be the airport prices, but they're in line with everywhere else so you cant hold that against them 🤷‍♂️

My Hawaiian pizza was very tasty. It was well made a good size with good ingredients. It was served nice and hot and quickly. The service and staff were very helpful, courteous and attentive. Thanks for a pizza that hit the spot.

Food was lovely. Great staff lovely and friendly with great service

Food was great 😌 staff polite and friendly and fast service

Food was very nice, hot fresh and tasty. Customer service from Disha was great!

Pizza was not good, you need to download an app to make a purchase - even though the staff are standing there. The cleanliness was not great and the atmosphere could only be described as 'Budget childrens party where the staff aren't trusted or shown how to prepare food' - The only good thing about this place was the food was hot (and we didn't get food poisoning - so pretty good right!)

Hard placing order but staff great

Amazing Pizza, best I've had in a long time. Lovely thin and crispy base and perfect amount of topping. Ordered a portion of large wedges to share between 4 and the server had the intuition to split them in to 2.

Amazing service from Sonam, couldn’t be better

Friendly staff, excellent food!

Delicious pizza, and friendly staff. Good customer service, made very fast highly recommend ⭐️⭐️⭐️⭐️⭐️

Tasty pizza, and lovely staff, would definitely recommend. 10/10.

Delicious Pizza, great service. Nice and quite location in the very busy Airport.

Sonam was very pleasant and helpful.

Excellent food, amazing service!

Sonam was a great server—friendly, attentive, and easygoing. She made sure we had what we needed and offered some helpful recommendations. Her approach added to a really enjoyable dining experience.

Great service and food Thank you

Best service from sonam, she made sure everything was perfect for an amazing experience

Best service I’ve ever received by Sonam

Unfriendly gent. He didn't like the fact that I asked him if I could place an order for a takeaway. He told me off and said I should go to a table. There were no clear signs so I'm not sure how I was supposed to know that I couldn't order at the counter. Then when I did order from the table I specifically ticked takeaway but the system changed it to eat in when I chose a table number. The lady rhis time didnt understand what i was saying when i said i couldnt tick takeaway option on the system. The system isn't working well.

Lovely warm service from the lady on the counter

Angel was a delight , belongs somewhere better

I will say, the pizza was delicious but what was even better, the service by a woman called Sonam who served the food. And finally the atmosphere which was very joyful.

Sonam was very helpful she served our food and was very welcoming.The food was delicious it was served hot and nice.Thank you!!

Sonam was great and very helpful

Great service by Sonam, best service and I got a pizza which was good

Had two tasty pizzas, served by a very friendly Sonam 👍

I'm a bit of a pizza nut. To have a place that makes some of the best pizza I've eaten in my place of work is actually amazing. Love it.

Awful service, very unhelpful staff. Wifi wasn't working and you cant place an order by speaking to a member of staff. Absolutely shocking!

30 minutes to get a pizza in an airport!? It’s just way too long. After 5 long minutes to get the WiFi and App going. It’s table service but I was told to go and get the napkins at the counter myself. I didn’t want to leave my laptop so just wiped my hands on my jeans. Not great. Shame pizza is good.

Absolutely loved it, definitely coming back next time

Amazing food and service received

Pizza was amazing. Service was exceptional. Angel went above and beyond. Keep up the good work Pizzaluxe

Food was very nice and customer service was on point I really enjoyed it

Nice quiet scene with unreal food

Lovely pizza which was extremely tasty and great service from Sonam . The piece to eat in terminal 1 at Manchester airport

I enjoyed the pizza a lot.The staff maintained the place clean and tidy along with the quick serving of food. Sreeja helped me with my order on the QR code as I had network connection issue. I would definitely visit again.

Sonam was a fantastic waitress. Very attentive with a brilliant service. She helped me with my online order... Pizza was also great!!

My wife and I looking for something tasty is Manchester airport, came across Pizzalux, what a great choice. Customer service outstanding Pizza delicious Price, great value for money Highly recommended dropping in before you fly for a tasty pizza and a nice glass of red Enjoy x

Went in for abit of something to eat before my flight and was greeted by a lady behind the till named megan who was eager to assist me overall amazing service and brilliant food

Place was packed but the guy serving did an amazing job. Food was fab!

pizza very good but base is too thin, overall very tasty .

Great place for a pre flight bite to eat. Food is excellent and service is great. Very reasonably priced too.

Wonderful staff and the pizza 🍕 was amazing 😻

Good food. Very convenient. Great aervice

Thought I’d stop by at pizzaluxe before my flight and had the best service and experience from a girl there named Sonam. Top service, such a sweet girl.

This pizza was the best pizza I’ve eaten I had a margarita with mushrooms. The thin crust bread was delicious. Baked beautifully. Unfortunately I didn’t take a photo I wish I did now

Pizza is amazing and the staff lovely. You guys need more branches! Better than domino's, pizza hut, pizza express etc etc

Can't handle basic dietary requirements. They have an allergy menu, but when I said I have a food allergy (which is easily avoidable as it's only in one of their optional toppings) they looked at me blankly and then said they couldn't serve me.

Great staff, shame no coffee available, but the cheeriness of the staff was great

Lovely food. Young girl with blonde hair really helpful and great customer service.

I was served by Angel her service was perfect she has a beautiful and welcoming smile

Very disappointing, your opening hours are shown as 5am until 8pm, went there yesterday at 7.30pm and got told that they've just took last order, went again today bit earlier than that to be told that yet again it is already closed, somehow the sign "sorry we're closed" was not in front of the entrance either..

food may be fine but only way payment is accepted is by logging on to in house WiFi no doubt to sell info to third parties

Great pizza, also nice and quiet!

Pizza was OK but even for an airport the place was sad and soulless. None of the staff spoke even to each other and they clearly didn’t want to be there. We had to ask 3 times before they brought our drinks (after our food) and again the server did not speak, smile or make eye contact.

Mukhtyar Ahmad was amazing and so helpful. So refreshing to come across such a lovely character and so professional. Mukhtyar customer service was exceptional for going above and beyond. Can you please pass on our thanks to him.

Burnt cracker like bread with flavourless toppings. The app I ordered through gave me better customer service than the waitress. Better atmosphere to be found in the caged smoking area.

Under staffed and very slow service, not great when you’ve got a flight to catch

Very good pizza, plus you can choose two sizes of pizza.

Got out holiday off to a terrible start. Despite checking the menu before we went from the airport link, and despite advertising gluten free bases, we arrived only to be told that was only Manchester Arndale. They then said we could bring food from another restaurant. Fair enough. So we ordered pizza for the non coeliacs and I went to get a takeaway from upstairs to bring down. Except the restaurants upstairs didn't do takeaway. And by this point we had ordered pizza. So we ordered wedges, at least it's something we thought. Only to be told, when the rest of our food arrived a good 20 minutes later, that they didn't have wedges and so we could have garlic bread. Quite aside from the fact several conversations had been had by this point about being gluten free and thus there is clearly an issue with staff knowledge and allergens, it was the fact they waited until the rest of the food arrived to tell us. We THEN saw a family who ordered after us be given wedges which just added insult to injury It's an airport. People are time precious and thus faffing around, not having clear signage about the allergen menu at the time of arrival and then taking orders for food they didn't discover they didn't have for 20 minutes was incredibly frustrating What a terrible start to the holiday. Avoid at all costs. I never did manage to find any food I could eat so boarded plane and remain hungry. If you have allergens (or value any kind of customer service), give this place a miss.

One of the best pizzas I have had

Best service I have ever received by a lovely lady called Sonam, she attended all needs, food was amazing.

Breakfast sandwich with egg is a joke. Reheated egg and bun. 7£ not value for many. Very small portion.

The company must lose so much money. Unfortunately cannot leave a review of the food as I didn’t get a chance to try it. Ordering system is via your phone. Anyone which has been in T1 will know mobile signal/ internet connectivity is poor. After discussing with on staff member that I have no signal whilst he sat next to the till. On the way out after not ordering, a women approached me and told me she had the same problem and has to BEG the staff to pay via the till. There were 2 staff members doing sweet FA. A customer has to beg to take their order. TERRIBLE. To the owners of the business, review your staff and ordering system as you will be losing money daily.

Mukhtyar Ahmed is kind person. He has prepared delicious food to my family. Thank you

Very amazing service and best by Mukhtyar Ahmed

Took Funghi pizza and garlic bread, never had such a pizza in an airport. If you are travelling from Manchester airport do check out the place. The ordering process itself is so convenient if you know how to scan a QR code just a breeze images in the menu don't do justice but the outcome was fantastic. My go-to place in Manchester airport from now on. Do visit

Mukhtyar ahmad was great! amazing pizza

The WiFi was rubbish, you need to have a till to pay.

Can't order at till all online only. No phone signal and terrible WiFi. Pizza was decent

Good place for having a decent pizza at a reasonable price inside the airport (not easy). The order takes place online using free WiFi and the process is pretty smooth and simple. What you order will be delivered to your table a few minutes later (around 15 in my case, around 3pm). The choices are limited but everybody can find something suitable for them. Pizza come in 10" or 13". They are not your best neapolitan style but they are good considering where you are and how much you are spending. The place is rather clean, I noticed waiters cleaning the tables as soon as they get left by people.

Excellent service and hospitality by Mr Mukhtyar Ahmed

Took was nice but they took time.

Mukhtyar Ahmed provided excellent service and the pizza was the best I tasted in long while. I totally recommend this place and Mukhtyar!

Very good pizza, great customer service by Ahmad

Food was very good. Services were the best I ever had - thank you to Ahmed - and the atmosphere was really nice. Would definitely recommend

Loved the excellent service provided by Shahab.

Wonderful experience with Mukhtiar Ahmad - thanks

Friends sat down to order, and claimed a table with enough seats for me, who arrived 5 minutes later. Order scheme was through a QR code so they ordered before i arrived. Once i arrived, I was told, they aren’t taking any more orders then waiter turned away. Friends said pizza was okay.

Never eaten here before but will eat here again! The pane colazione (basically a breakfast butty) was absolutely delicious, the service excellent and Ahmad at Manchester Airport branch was really pleasant. Thank you! :-)

Instead of quickly ordering with the waitress, who had a card machine, I had to connect to the WiFi, scan a qr code and give them my email address. Frustrating and totally unnecessary

Bread was overcooked and was rock hard. Ruined the sandwich.

Today I had vegeternio pizza at pizza luxe, I was scrumptious, customer service offered by Ahmed was exceptional Thanks

Mukhtyar gave amazing service. 10/10

Pepperoni pizza was half the size of the plate and absolutely soaked in oil, had to hold it upright to drain it all off. Asked for a tap water and the staff “aren’t allowed to give water from the tap as it’s not filtered”. Bizarre. Wouldn’t give them my money again would rather give it to Burger King opposite. Also still hungry as the base is so thin so will Lao go Burger King anyway…

Garlic Bread with Mozarella is really nice. Nice size enough for 2 people. Staff are friendly and talkative

The waiter didn't wash his hands before making the food The bread was burnt Nutella and cheese was absolutely disgusting. Bacon and sausage were ok. No hot drinks served. Took longer than it should have, very expensive

Had issues with my phone couldn't order but informed cash only couldn't place an order with staff and pay by card, went to get some cash and the machine was down, how stupid is this, if you haven't got a phone or if its even working it's unfair to people that just want to order food and not bother with technology

Freshly cooked to order thin crust pizzas. Quick and easy tasty food before you travel, reasonable prices too for an International airport. Whats not to like?..