Pizza Hut Restaurants in Lancaster

Staff are fantastic! My little one tripped and fell, dropping her ice cream and hurting her hand. The lovely staff get her a new (bigger) bowl, a sticker and some chocolates to share with her brother. Turned tears into skipping in seconds. Thankyou so much! We will be back, but next time I'll carry the ice cream.

Order stated at 19:40 and just got later and later then was delivered by bike so pizza was cold and chips cold

The manager and staff refused to serve us. We challenged them but they said no. They were clearly resist or discriminatory views.

Always great and friendly service, food is always perfect, best Pizza Hut in the land, also free parking.

I wanted extra sauces, no option on app. I phoned for extra sauces. Offered to pay over phone. The manager said no. Terrible customer service. Will not give repeat custom. Customer satisfaction is not a preference here. Just penny grabbing

A male staff member was not willing to serve us, saying we are large in number to accommodate, though there was plenty of empty space to fit us all in. A female staff was happy to serve us, however, this particular male staff rejected her offer. Very un professional, poor customer service.

Had a great meal, staff were very helpful and Friendly.

Lovely food and great service 👍

Another pizza hut! Staff were friendly, restaurant clean

We did a click and collect order and it was fresh, tasty and chock full of toppings. Couldn’t fault it.

Fantastic place to eat. Great service by all staff and food was brilliant. Great place to eat with the family

Clare and the team are always great when we pop in for our take out. Friendly and give feb service. Food is always as ordered and fresh. We always do one of the offers thats suits us and our family.

Exceptionally friendly staff and great food. Quick service.

Whoever answered the phone was so rude. We ordered food and they said they can’t class us as a priority as they prioritise their restaurant customers. If so then don’t do deliveries. We called because there was no notes for Pizza Hut on Uber eats. So we called to ask to have the onions removed and they were so rude about it.

Placed an order but refuse to take the red onion of the pizza, absolutely not great service over phone as we couldn’t write a note over Uber so rang the restaurant and excuse was restaurant priority. Most rubbish restaurant in Lancaster, don’t advise anyone to order from here horrible service as someone who works within the fast food. Disgraceful.

Yvonne and Claire! AMAZING! Really chatty and friendly. The food was good. The free salad was awesome and loved the free refills on drinks and unlimited ice cream

tasty and still nice and hot. good offer also. very pleased

Was it around 1988 that Pizza Hut, then Whitbread owned (UK) was decent and relevant. Today we have this.. omg.. what have branded concepts like this one become. There isnt enough space or time to express what I think. No fault of the 2 Team members on duty today who are following orders set very high up. Empty top apart from 1 other table - interesting. Not for me and I'll leave the delight of a Pizza Hut pizza meal and visit for a little while.

The food was served promptly and hot. The staff were polite, friendly and efficient. Although I am not overly keen on the American style "Hi Guys" when being served, especially as half the party is female! Half the restaurant was blocked off for cleaning. Although this bunched the diners closer together, it does give the impression the place is abandoned! Anyone driving past would only see an empty restaurant.

Very friendly and efficient staff

Had a great family meal out for daughter's birthday . Good service and Food was good. Bit expensive but still very nice and didn't have to wait long. Salad bar was nice too

That was the worst pizza I've ever had. Hard like shoe sole. In salad bar they use vegan Mayo for sauces but not for coleslaw and potatoes salad... make sense... and prices... it is just ridiculous! I paid nearly £7 for 5 small pieces of halloumi, see photo. It is simply robbery.

Visited yesterday just before 2pm ordered buffet, we did have to wait for pizzas as there was none out or pasta which we didn't mind waiting for as it meant we could have food fresh. Had a Pepsi max using the machine but it was flat let the staff know & they gave me a bottle of pespi max instead. Overall really enjoyed our food here good value for money £7.99 standard buffet. 100% would visit here again.

greasiest pizza I never did eat

We called in for a family meal at the weekend. The food was good but I thought my Pizza was a bit 'dry' . Staff really friendly though.

Great food and great service from the manager, a lovely quiet lunch buffet enjoyed with my family.

Really good food at Pizza Hut however it is pretty expensive so only for rare occasions

Was served by Yvonne who was friendly and helpful, nothing was too much, a shame the staff were run off their feet. Place was immaculate although toilets needed maintenance as not functioning well.

Thoughtful manager. Staff always have a smile

All good just came cold had to warm it up

Very fine pizza and all-you-can-eat salad.

The quality of the food is disgraceful. I ordered a share platter and received a very poor pizza -and was charged £34. Shame on Pizza Hut

Pizza was cold and not worth the money we've paid

Tasty dessert but both cookie doughs came with no ice cream, almost £8 for a very small melted cookie was a bit disappointing, tasty nonetheless

Always enjoy coming back here, never had any reason to complain. Staff always helpful and pizzas always top notch. Lunchtime buffet our main reason for visiting, just wish that they'd put a few more vegan pizzas out on the deck. It's card only inside as is cashless, they offer mobile ordering via a table top QR code as well.

Staff and Manager super helpful and accommodating, vegan food all really nice and catered for my allergy so easily, we had a lovely family meal here would definitely come back!

Pizza came with peppers on, I’m allergic to them, at no point during the order process does it mention peppers!

Everything from walking in to finishing was a very high standard and friendly

Excellent super friendly staff will definitely return. Food fab.

We go every year for my daughters birthday and noticed how expensive it has become. Some of the salad looked a bit tired and the cucumber didnt look great

Children's birthday meal with family and friends. Food and service were good. Kids had fun.

Food was cold. Too cold to eat. Needed to put in the oven. Driver arrived on a bicycle, car would be much quicker, and food would be warm.

every thing was clean and tidy, the food was very prompt and hot. The salad bar area was clean and organised as was the ice cream area. All soft drinks were available and nothing had run out.

I had to ring multiple times for an order to come freezing cold. I ordered the food at 5:47 with email proof it arrived at 7:55 freezing cold. When calling the store the person was less than helpful

Absolutely loved it, mid week visit is best for a quiet time, especially for special needs children, as there aren't many other people in. Pizzas are a win for most children too..

Visited the restaurant today after nearly 2 years with My Mrs and my 2 years old daughter. I have to say that YVONNE was very friendly and very helful in explaining us how the buffet works and explained us the prices. Other then the the atmosphere in the restaurant, food quality, we were very impressed by YVONNE. She delivered an absolutely brilliant customer service. Nowadays you won't see people like Yvonne, her dedication was amazing. Thank you soo much. We would definitely and highly recommend this place because of YVONNE.

Place was empty except for one dad with his daughter. Ordered food and sat 45 minutes. Asked where food was to be told chef couldn't read English too well so had boxed them up as a takeaway. Wasn't sure how long the order had been sat there so said they would be remade. Sat and watched as the "chef" transferred from boxes to plates and baskets. Asked manager about this and he said sorry he was told to remake it. Got a refund which we are still waiting for and left. Food looked awful for £56 too,

sadly, gluten free is small, but tastes good

Great pizza, but we never get the sauces anymore 😅

Amazing place Great service Taste food

Items were missing and when told got told to walk to the shop but I’m disabled and can’t get here

Ordered pizza and a salad to collect. Went to pick Mt salad to find little flies on certain salads. I commented and was told they knew. ..... really. Why was it still on sale

Always love the flatbreads! Same lady serves us,always friendly and good service.

It was abysmal cold pizza was everywhere not worth the price at all.

Awful service. Order on app rather than talk to a human. Terrible experience

Pizza was delicious however very very expensive. Large Sharer was meant to serve two however would absolutely feed three. Box was arranged for leftover pizza to take away. Food was ordered through QR code so very little interaction with waiting staff. Ice cream factory was not working so alternative desserts were arranged. Large selection of drinks available through the bottomless cup. Family of four 2 adults 2 kids. £70-£80

Very fast service food was good felt really safe eating here being gluten free thank you

We were the only 2 people in pizza hut, nice to have the place to yourself! But unfortunately due to that only 4 types of pizza was available (understandable due to wastage) and no fresh pasta was put out ( the cheese pasta that was already out had condensated which resulted in watery sauce) but for £15per person can't really complain. The pizza that was out was lovely, nice and soft pizzas. Salad bar is great and the drink choices and ice cream was lovely. Staff are very friendly and the young server looked like he was keeping himself busy even though we were the only 2 in the place. The place is online ordering only, just scan the qr code on your table and order away which I think is great! Would definitely visit again at a busier time period (we went at 1.30pm on a tuesday) and this place would 100% satisfy any child. I'd say the menu is expensive if you weren't buying the all you can eat package. So if you go, opt for the all you can eat!

Pizza defying the laws of physics with how floppy it was

Very lovely servers and great food for a night out. Thank you!

Food said it was delivered but never came

Sever at the counter was nice we had a great chat, food was quite delicious didn't even have to wait to long either as it a was a collection

Friendly helpful staff lovely food

friendly staff, tasty and hot food

Got the wrong pizza , kids went hungry Zero help or refund or replacement . Won’t be using again . Order through Pizza Hut themselves next time .

Essentially as a family with a lot of allergies pizza hut works very well for us.

31 pounds for a cold pizza! Order domino’s instead and do yourself a favour

Didn’t arrive. Status changed to delivered and never received.

Loved the salads and different options would love to go back

Order instructions not followed, had to pick bits out of my food.

Wrong sized drink bought a meal for two was supposed to come with a large bottle of Pepsi instead came with a small bottle of Pepsi zero

It’s been a while since I’ve been £28.99 for a supposedly 14in share pizza the taste well I could only image a dead camel tasting better Raw chips , salad bar ??? First time I’ve had tasteless salad Over priced , poor quality food , poor service don’t bother going go pick up a pizza from the supermarket for around £6.99 you could feed the whole family with

Picked up a take away, friendly staff. It did the job.

The pizza was cold , the base was not cooked. The tape covering the box for security was open. This was my first and last order from pizza hut, very poor

Excellent value for money. The monster meal deals for the children are great. Quick service and friendly staff

Excellent service from Emily. The pizza were tasty and hot. Have never seen a salad bar kept so clean and tidy. Would give it 6 stars if I could. Well done

Food came quickly, pizza was all mess up and looked more like a calzone, id expect better for the price

Won’t order the cookie dough again, it was half the size and the sauce tasted awful - delivery person was great though

Was rock solid and was far from edible covered in grease

Delicious pizza always delivery is always on time or early food is usually hot when delivered

Great pizza as always, expensive but worth it to me,one of my favourites...

Been a little while since I was last in a Pizza Hut but jings the prices have shot up. The pizza was fine but not really any better than what you’d pick up in a supermarket. The evening I visited there are appeared to be limited staff on and the girl who served us was new. We took the meal deals as given the price of the pizza on its own it worked out as best value.

I tried the buffet lunch. Salad was fresh and so was the pizza. Poor pizza selection and little topping, too much bread. Bread had dried out after being left out for a while. Not great but cheap. Bottle of Pepsi was room temperature and no ice available.

It's pizza hut... Used to be much better

Ordered a 500ml pepsi max with this order - driver stated it wasn't given to him and so I was without my drink

Driver waited to ensure full order was received

Not happy hardly any meat on both are pizzas plus we paid for extra cheese with no extra cheese on. Considering the price not good

Pizza was amazing the stuffed crust is definitely worth the upgrade. Ordered the chicken bits and the 6 bits were rather uneven got one massive piece and one that was absolutely tiny. The chicken was so dry not even ketchup could mask it. Cookie dough was just so disappointing for the price such a tiny piece and tasted gritty just like sugar with no actual flavour. Would just order pizza next time don’t waste your time on anything else.

Staff were amazing with our birthday party. Definitely recommend. Pre order worked a treat!

my drink was missing but other than that it was good

Great staff here, so welcoming and friendly. The lunchtime All you can eat buffet was drawing to a close but we were happy with everything on offer and left sated.

Parking Service Salad bar Alcoholic beverages Service at the table Comfortable seating Children’s drinks top ups Freshly cooked Friendly staff Child friendly

It's been a while since I've last been to a pizza hut, much more expensive now. Came to around £17 for my pizza which was very nice. Maybe you could get your money's worth with the unlimited salad bar

Pizza over cooked and very hard Sides all cold

Chips was only half way cooked so couldn’t eat them and the melt was tasteless. Delivery driver was lovely though

Great service, exceptionally attentive staff, very helpful and accommodating. But the pizzas were really poor. The dishes like lasagne and mac cheese were fine.

Bit bland, just mass produced food these days.

One of our large drinks was missing

Did not receive any of the correct items. Driver attempted to hand me a Hawaiian pizza when I ordered a vegan pizza. Driver got agitated when I told him that wasn't my food. Very disappointing, I won't order here again unless my refund comes through.

Good choice of food, very tasty, chefs kept replenishing items. Very good overall experience. Quiet, but expected at lunch time on a Wednesday! Awesome background music