Pizza Hut Restaurants in Sefton

We were seated quickly, table itself wasn't initally clean but they wiped it down for us. Accessible toilet door doesn't lock or stayed locked. Drinks machine was filthy around it, (pictures included) Food was generally really nice, but the salad bar was trashed and so messy, understocked. Probably would visit again but not in a rush

Had a great time at Aintree Pizza Hut tonight staff so friendly and kids friendly the staff were amazing and my daughter had a great birthday the staff I couldn’t thank enough for all they did Thank you again for your hospitality and good customer service. They so kind and friendly with children amazing service.

Having the recommendations for what we needed, the server didn’t just try to palm us off with a buffet, but was interested in what we actually wanted. Everything was great, and to be honest better than expected for a busy-ish lunchtime. The salad bar was well stocked , as was the buffet, although we didn’t use it, the selection looked good and the pizzas looked very tasty.

The food was great and theydo gluten free pizza

Excellent food and customer service

Sharife is always really welcoming. He makes sure our little boys are happy and puts a smile on everyone's face. He goes out of his way to make sure that we have everything we need and talks to us about the different deals they have on. The girls who were serving we happy and helpful. We had the buffet, everything was hot and well stocked. Food tasted great, service was great and we are leaving after a lovely time. We will definitely be coming again and will recommend this Pizza hut to others.

Went in to order takeaway picked what we we're getting only to be told card only is cash meaningless these days do that's £65 down in your pockets thanks

Pizza hut really hasn't changed in 20 years which could be it's downfall. We took the kids for the lunch buffet, it's all done be qr code with two young waitresses and one guy in the kitchen. Kids had a good time but the price is a lot for what you get unless your kids can go to town and eat 2 full pizzas etc.

Lovely foid & relaxing atmosphere

Pizza Hut buffet is always great. Friendly staff advised on the best offer

Easy to order and find everything. Free salad with main meals is nice. Staff were welcoming and helped us with everything we needed. Wish the pasta included with the buffet was available with the normal menu though.

Been a few times over the last few weeks, and on multiple times this waitress/staff and the GM always go over above and beyond to make our visits 5 stars!!! Always looking forward to returning even if it’s for a late meal. I struggle to use the online ordering but nothing is ever too much trouble especially when I want to tweak my meal. Waitress Sanitha was attentive and nothing was too much trouble, a real asset to the business. Will be back again! Thanks for a great night thanks to the Pizza Hut team Aintree for looking after us bringing us great service and lovely hot food to how we like it!!! Where else can you get that? That’s why we always recommend it here always!

Just wanna thank the lad ( the manager ) tonight who sorted our problem out. We received an order from deliveroo and it wasn't up to scratch but he was really helpful and sorted the problem out brilliantly. Not sure of his name but he was the manager on tonight weds 29th May 2024 and the time is 8.45pm. Spot on mate.

Enjoyed our visit to pizza hut today. Was a nice experience, the deals online are better then ones in store so consider that . It was fun to enjoy the ice cream I used to enjoy as a young teenager. Staff were friendly and asked if our food was okay .

Excellent service and very good staff members. I enjoyed the ambience of the store and also free salads in the store they were too good n very tasty pizza. I love to visit again.

Terrible service. Tables dirty, had to wipe them down myself. Staff non existence, felt sorry for them. Rushed off their feet . Salad bar was awful.

Ordered the pepperoni hot honey pizza to take away.. when arriving home, I realised there was zero hot honey drizzle on the pizza so was quite disappointed, considering there is a supplementary charge for this pizza on the deal id chosen, it felt like a waste.

I liked the good service and the great food.

Very efficient collection service and amazing Pizza, especially with their vegan cheese which is such a god send for someone with lactose-intolerance!

Appalling service. Took an age to bring the drinks to the table. Each time I looked over at the bar, the staff were just chatting and not working. The food is now just about edible, used to be so much better and to charge £4.99 for basic ice cream is absurd. Won’t be going back. Shocking customer experience.

Great buffet for all the family

Location: very busy retail area… Visited on the 7/ Feb at buffet time. Chosen All you can eat option with bottomless soft drinks and ice cream. Bottomless soft drink only has sugar free ‘zero’ drinks. Don’t understand this but more and more places practice this route. I specifically hate sugar free (artificial sweeteners) drinks. The logo above the self service drink bar of the Pepsi is not sugar free logo, but the company’s original retro logo. Ice cream is good, ‘Mr Whippy’. Vanilla flavoured and some additional toppings on side (Chocolate, strawberry, m&m’s…) Not a big restaurant really, maybe 60 seats available. Stylish, retro, red! Spotless clean! The lady on the floor was running around without stop to make sure everything was perfect. She was helpful, looked actually happy in work! 1 hot food stand (with 8 different pizza) 1 salad bar for the customers. Wide range of salads, sauces, dippers. Even though the pizzas were in the heater, they were stone cold. Later, they replaced the pizzas with freshly baked ones. Pizzas are very basic qualities, don’t expect much! Plain, tasteless pizza slices. Shame…as the service was so great 😞 Salads were cold, fresh… unfortunately a few of the greedy customers mixed them all, it is not the restaurant’s fault. Also it was a big disappointment again: Greedy customers coughed all over the pizzas, salad bar, ice cream machine… disgusting! Toilets were really dirty, also it was the customers fault. I personally wouldn’t go back. Expensive, poor quality of pizza IN A PIZZA HUT!!! Secondly the customers are greedy. Congratulations for the nice clean restaurant! But please, focus on a tastier bites…

Terrible service. The girl took my sons unfinished pizza and threw is in the bin rather than let him finish it or take it home as the buffet had finished. Considering I’d spent almost £40 for 3 people. Pizza Hut will never get a penny of my money again.

The young lady with brown hair who served us on Sunday afternoon of 7th January was amazing, accomodating and very patient. She made the trip worthwhile and deserves some recognition.

I was very disappointed and felt cheated being a long-term NHS worker and deserved of the blue light card. We took our grandchildren for tea during the run up to Christmas We found Pizza Hut to be very expensive after reading our bill found we had not received our 25% discount. We actually received 19%, and there was no explanation. The discount was already removed, and there was no need to show the scan code after tipping the staff. This has left a lasting experience, 6% reduction on the pledge made by Pizza Hut shame.

We had a great time in Pizza hut Aintree for my son's birthday.The staff were friendly helpful and good at their job.The food was delicious and hot and plenty of it.

We was seated by a young girl who clearly wasn’t interested waited ages before I had to ask for somebody to take our drinks order, (it was taking 3 waitresses to take a table of 4 near us their food). Salad bar was good apart from the whole time we was there the nachos remained an empty tray of crumbs nothing seemed to be getting topped up! We was at a booth table for 4 but the actual table was tiny, wasn’t enough space for 3 peoples food never mind 4 it was so cramped, this wasn’t helped by the fact the unhelpful Waitress didn’t remove any empty salad bowls. Then when we seen the bill I laughed aloud £4.99 for a tiny basket of fried frozen chips £.6.79 for a really small side of cheese bites and the pizza itself is average and so overpriced, (we did use a blue light discount code which made it slightly more bare-able) we would have been better staying at home and ordering off just eat from a local independent, that’s what I will do in future.

Lunchtime buffet menu all you can eat untill 3pm unlimited salad and pizza everything cooked perfect and tastes excellent including a coffee less than £12.50 JUST PURRRFEECT...

Decent food, reasonably priced. Service is very good. Although I use card to pay, I disagree with their no cash policy, reducing service rating by a star as a result..

Pizza hut unlimited all from 12 till 3 well worth the doe mind the punn

Fancied a change. Enjoyed what I had.

Bottomless drinks, unlimited pizza and pasta, plus ice cream for dessert - what could be better?!

We were a party of 2 adults and one 4yo. We went for the buffet at lunchtime, on a very busy day. All of the food was very fresh and there was a good selection. Our waitress was Tracy,who was very friendly and efficient. The cost is very reasonable considering it's " all you can eat" The highlight for my 4yo granddaughter was the ice cream machine. All in all a good experience.

Amazing food and staff are lovely they really can't do enough for you

Brilliant staff. I messed up order via app. Thought I ordered gluten free. I hadn't. Member of staff sorted it right away. Deffo go again.

Went today and ordered on the app, something happened and our order was lost, staff and manager went above and beyond to rectify it, which made the experience positive all in all.

Convenient Good atmosphere Happy staff

Very good and staff are so helpful. So delcious and appearance of the food is also deliciously appetising.

Always enjoy coming here nice to spend family time here

Great place for parents and kids and all the family.

The vegan deep pan is amazing its up there with my favourite vegan pizza. I enjoy that you can help yourself to unlimited salad. Really hits my craving for super cheesy pizza.

You can't beat the value for money. Kids love coming here and we can eat out as a family and feel relaxed.

It's great, because it's open when most of the shops it's already closed at Sunday. Good place to stop and eat tasty pizza in your way back to home

Grubby. Disinterested staff. Very very slow service for dessert. Now I remember why it is over 20 years since I last went to pizza hut

Used to love this place went with kids ... They don't accept cash .. and a 14 innch cheese pizza was 27 quid ... I sat there for a moment and thoughg screw this bread and cheese with Tom sauce ... 300 g of flour water . I must be mad ... The atmosphere has changed as well ... I actually went in there with the mindset that I always tip the waitress but the poor girl was on her own.. something's off in that place.. ended up in nandos ..

Staff were great. Food was great

Staff member was rude to other staff members causing an atmosphere and eye rolling at customers

We had an amazing time here, Elle helped us so much she went beyond her way, we were struggling with the menu as it was digital, she took her time advised us and the amount of patience she had for the large group we were is astonishing, she is a real star! Informed us about the pizza brought us extra plates. Elle, you truly know how to deliver excellent customer service! Thank you.

The young staff is very unprofessional, they have not been trained well, they don't even know how to deal with customer. Very disappointed with Pizza Hut.

food was ok pizza was very dry though could do with more sauce but the Manager on 12/7/23 needs to go the horrible attitude from him and the way he treats staff and customers is unacceptable have never felt so much hate for someone in such a short time feel sorry for the staff who work here and do their best despite his nasty behaviour would probably visit again if he wasn’t working if i see him id go for a nandos instead **another thing manager is not very child friendly a kid spilled a drink and the server was getting them napkins and he asked what are you doing an she said theirs one of the lads have had a spill and he looked over and started shaking his head pulling horrible faces was in absolute shock

They dont take cash. I wont live in a digital prison. I am not supporting any business pushing this agenda. Its a weekend and the place is empty. Mabe if you exepted cash you would exept more custom.

Lovely relaxed atmosphere, food was delicious.

It wasn't bad, just nothing to make it stand out from the normal family fast-food outlet.

Great food and customer service. I highly recommend

food and service was amazing, staff were very accommodating, 10/10

Lovely staff and really friendly the place was every clean and the food was perfect, thank you

Great staff, most of the time. Food can be to great sometimes but never stops the family from going back.

Lovely pizza as always, the girl who served us was very friendly

Some people kick the backside out of the buffet by going up several times, Pilling there plate up, leaving hardly anything for everyone else, just greed.

Very helpful, welcoming staff from when you walk in the door until you leave. First visit in decades to a pizza hut and was pleasantly surprised. Mac and cheese was of an ample portion and delicious. Exemplary service from Bozena though all staff seemed to be of a helpful and cheerful nature. Sorry no images as tge food was eaten before I decided this restaurant would get a review added

polite staff and helpful towards my disabled wife thanks

Good variation of food and good service.

Absolutely shocking tried to order just before closing which I didn’t realise when I first placed the order but it was accepted then 20 mins later after being told a courier had been assigned they call me and tell me they are cancelling the order as it’s too late I had already paid and he was less than helpful on the phone wasn’t bothered about my refund and told me it wasn’t his problem as I had ordered through just eat will honestly never try to order from here again terrible customer service why accept the order to cancel 20 mins later I’d have understood if they rejected it straight away, or why allow people to continue ordering after a certain time if they are just going to cancel anyway

The buffet is amazing value for the children.

If you haven't got a mobile phone with you then it's impossible to order. I went with my 3 sisters yesterday. Although we all had phones with us only 2 of us were able to get the app to order our meal which took up too much time. There was only one waitress on who was doing everything herself for all the tables. Making and serving drinks clearing tables etc. What has happened to ordering food with the waitress and why do you have to have an app?!!! It is just another way of cutting down on staff. Will not be returning and only for the fact that we were all hungry and there are not that many restaurants in the retail park, (even the Costco over Next was being refurbished) we'd have walked out. Minimum star was 1 but not even worth that.

Me and my girlfriend enjoy the pizza

Was ok apart from they messed every part of the order up with completely wrong toppings and missing ingredients. They did rectify this but as the place was almost empty and we spent close to £100 I would of expected better. Staff were lovely and accommodating so overall wasn't too bad

Great, well stocked salad bar and good options for vegans. We had the flatbreads, salad bar and bottomless soft drinks. Good value.

Great place to go with hungry children especially with the all you can eat buffet . Service was fantastic seen and seated in less then a minute and attended to regularly by staff . I'm not a lover of online ordering systems but pizza hut Is quick and easy I must remember glasses next time. I did not organise the menu correctly but the waitress amended it immediately. Totally great experience

Utter shi*e. No cash payments. Should have walked straight out and so regret I didn’t. Playing that WEF card has lost a customer. Went for the buffet at lunch. Heard it’s garbage but ordered anyway. Cold and no replacement of pizza. Tiny thin slices and hardly any cheese. Just a shambles. Really can’t be bothered listing it all here. Gone downhill so much since I last went to any Pizza Hut about 10 years ago. This is noticeable. Oh yea I left a tip via card machine. I hope the young girl received it. Everyone there looked like teenagers. Need at least a few authority looking figures to make a place look semi professional.

Delicious and at lunch you can get unlimited pizza as a menu item

Pizza is OK, if you are hungry, you may enjoy it. However if you are vegetarian and planning to have a buffet, I would not recommend. Usually 2 types of pizza, and one of them dry everytime I have my lunch there. Didn't really enjoy it today.

Nice pizza hut staff are very nice, food hot and very tasty.

My first ever visit to a Pizza Hut, with my daughter. I was very surprised at the quality and quantity of the meal - the well stocked salad bar a bonus! Only one member of staff on view ( it was after 2pm, so pretty quiet) her name was “Bonnie” - and she was exceptional! Pleasant, friendly, helpful, efficient - just as good as could be, and a credit to her employers. Will definitely go there again. A lovely and satisfying experience, thank you

Bit pricey, but for the buffet it's worth it. Staff are lovely, you can now order from a qr code on the table. I really appreciated this as I had a short time to eat, so I was able to get to the salad bar and buffet quicker

Always hot when delivered. Constantly good food. 100% recommended.

We booked a table for my daughter and her friends on her birthday, all staff where accommodating, place was kept clean and tidy and the buffet for myself and my wife was kept replenished in a timely manner

Great service by the store manager Sharief.

Will be back in few weeks for another birthday treat

Super friendly staff, really helpful, standard Pizza Hut fayre. Very good for people with dietary restrictions now with vegan cheese and gluten free bases available. Good fun for little kids with the pizza and ice cream option!

Customer service was poor, waited over 30 mins for someone to take our order. The order then came out separately so we didn't eat together. Meat feast pizza was bland and greasy and chicken bites dull and boring. Food massively overpriced and venue looks tired. Only reason for two stars is because the kids meal is good value and the ice cream factory went down well.

Lovely food and excellent service

Great if you like pizza. Unlimited salad. Attentive staff, but rather expensive. Very popular with kids.

If I could give it 0 starts I would!! The place it’s self was filthy!!! The food was bland, cold and greasy. The salad bar has limited food and the cucumber looks like it could grow legs and run away! The food price is way to high considering the quality of the food. A health inspector needs to come and visit this sad excuse of a food place!

Chose the lunchtime buffet. Good selection. All freshly cooked. Nice salad. Manager was very helpful and professional

Booked circular booth for autistic sons birthday ,when arrived got told not available, manager rude said stay or go up to you ,awful customer service from manager

Good food and amazing customer service, Bonnie was great 😊

Fast service, food was great. Staff were polite and pleasant

Listen we all know they sell pizza and it's pretty good this is more of a staff review. My son applied for a job here and was told he could start. He handed his notice in at his current employer and worked his 2 weeks notice. He called them and left them messages asking for his start date. He was then called for another interview and when he got there the guy said oh I have already interviewed you I will give you a call later. So now he's out of work. Bit unprofessional really.

Staff where great, fast , only downfall is card only and the place in aintree needs a revamp

Every item that got brought out was wrong, and when we said we hadn't ordered that, the young girl serving argued that we had, only to later find out that she had the wrong table. She still brought out the wrong desserts and argued the point. We ended up asking for them to go, because it ended up causing conflict in our party, and the woman whom I can only assume was the manager/supervisor said she would sort them for us. Our hot cookie doughs were put in cardboard boxes, in a lump, with zero care taken and the ice cream was put on top of them in the box! Needless to say, when we got home they went straight in the bin. Whole experience was awful. We will never ever, EVER go here again.

Brilliant food and even better customer service from Bonnie

The set deals, easy, self explanatory 👍 Overall experience was fantastic.

A very nice meal and pleasant hardworking staff.

Great pizza, enjoyed after a successful day at the races. Staff were polite and the food a good quality for the price

The contact free ordering the upgrade to the bundle was great value and the food obvs 😋 just need a bit more interaction from staff but apart from that was enjoyable.

Good value lunch buffet, plenty of choice food wise. Drinks slightly overpriced.

Always outstanding and great service

First time visiting this Pizza Hut restaurant and have to say pizza was great so much better eating in than getting a delivery, quick and easy ordering on my phone, went for the individual meal deal, great value for money, bottomless soft drinks and salad bar always a bonus too! Great for families, will definitely be returning!

Took the kids for a party yesterday and all the staff and manager were great. Food also faultless, good value and quick. Thanks👍