Based on 123 opinions finded in 1 websites
Based on 123 opinions finded in 1 websites
Nº 185 in 234 in West Lindsey
Nº 3 of 5 Italian in West Lindsey
Opinions
Being a pair of OAP'S we have to be careful as to where we go for a 'treat' and when. We last went to this HUT in July and it was nice as were the excellent staff. We had our favorites from the PAN range then, so we ordered the same pizza's again. Bearing in mind I had looked at the pictures of the food on the web site before we booked for the 22nd October and we were duly expecting to see the QUALITY FOOD WE HAD LAST TIME!!! WHAT A DISAPPOINTMENT!!!!!!!!!! The starter of GARLIC BREAD was only done on 1 side,was not very hot,looked pale on the other side,was soft and was absolutely TASTELESS. Then came the MAINS ! My Chicken Supreme Pan certainly wasn't!!! I fully expected to be presented with a lovely brown and crispy crust with a good helping of toppings like I had last July. There was only the middle of the pizza with any toppings and I had to look to see what was what.Once the middle and toppings had been eaten all that was left was soft pale crust. My partners pan pizza Fajita was of the same construction and we left feeling £45 poorer and very very disappointed. I think maybe it was half term school holiday and the excellent staff were under pressure but I will NOT go to PIZZA HUT again in school holidays for that reason. I have also passed these comments to Pizza Hut Customer Services.
Wanderer793223 . 2024-10-23
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Lady server was fantastic. Interacted with guests and kids. Pizza is quite expensive... No longer a midweek treat more of a special occasion only. This site require you to pay for parking?!?! No refund available. Having a input reg system would be much more appreciated. As there is nothing else on site to visit....
minxyfrog . 2024-09-03
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We stopped by this Pizza Hut on our travels. Staff were amazing, I cannot express how nice they were. Ordering was easy using a QR code. Food came quickly and was absolutely lovely. Couldn’t fit a dessert in as we were stuffed. Lovely clean and welcoming restaurant.
Kylie R . 2024-07-31
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Came in for some dinner after a day of shopping with family. when i first walked in, i could tell it hadnt been cleaned for a while. Anyway, sat down right in the back corner and got given our bowls, cups, etc, they had dried food on them from previous customers. Then went to have a look at the salad options and everything just looked disgusting, coleslaw and sour cream was pure sludge so ended up having a few nachos. Then went to sit back down and looked out the window and saw something moving in a bush. what was it? A RAT!!! My family and I were disgusted and just ended up asking for a refund, since we had already ordered food from the QR code at our table. Wouldnt recommend going here if u like clean cutlery and good food. Only good thing i could say is staff were understanding and the manager agreed to a refund.
Emma . 2024-05-11
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Staff were not welcoming, arrived at 1450 and was told the buffet was closed and that we couldn’t order the buffet deal. To then find out that they brought more food out for the buffet which me and my family then questioned. My wife then went up and questioned this with the staff where they then said that they never said this and walked away sniggering to the other staff, then the manager came out trying to defend his staff when they were in the wrong and that his attitude was shocking and should not be speaking to a customer like he did. Myself and family will not be coming back to Pizza Hut again in any location
andrew p . 2024-04-04
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It's a good place to eat not too many people wait time about 10 minutes and pizza is so good and also I recommend going here
snail-20 . 2023-12-16
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Called in quickly as I fancied a pizza. Not had a Pizza Hut for ages. Ordered the double pepperoni. Got home and the box was wet through on the underneath. Grease all over the car seat. The grease dripped onto my jeans as I lifted it up. Really disappointed. Won’t be going again!
Bberlaine . 2023-10-11
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Very welcoming and kind staff from the moment we walked in. We were greeted by a lovely girl named Beth who was brilliant throughout our visit. We got the buffet option which is a great deal with lots of fantastic fresh pizza, great variety too. During our visit we were checked up on by another lady called Sara who was lovely and so helpful! All of the staff made it a lovely atmosphere but Sara & Beth really stood out to us. Great team & even better food!!! Will be visiting lots more!
Becky M . 2023-07-13
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Oh my days! I cannot actually believe that you have to pay to park. I’m struggling to believe it happened, even as I write this. Never going again, may as well have people’s eye’s out more and jack up the car parking charge due to inflation!
Quest13351143797 . 2023-07-13
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We go to this Pizza Hut often and the staff treat us amazingly. Sarah is always smiling and happy. Aleays ready to here about our day and then make us feel even more welcome. Following in her footsteps is a younger lady (not sure of her name but has red hair which used to be blue) she is always kind and goes out of her way to make our experience perfect. Thank you so much for the experience
William F . 2023-07-10
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Staff were just staring. They had no happiness at all- must be overworked and underplayed. It was a treat for my kids and there was a somber atmosphere. Your staff need to cheer up and have a little fun. Must be the crap treatment from managers. Always is.
Ryanjames394069 . 2023-03-07
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Not been there for 6/7 months. Went at lunchtime today. Very busy but staff very pleasant and coping well, Ordered garlic bread as a side and Lasagne for main. Garlic bread arrived and was only 'cooked' on 1 side and was tasteless and soggy. Lasagne arrived and although hot it was also tasteless and very runny. Not firm like it should be although it was eaten. Very Disappointed.
Wanderer793223 . 2022-10-25
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The whole experience was great. The team is fast moving and very smiley. The manager is hard working and easy to talk to. Sarah is a lovely lady and works super hard and will always make sure the guests are comfortable and happy. Marching around with her smile will always make everyone’s night.
William F . 2022-10-08
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Ate here recently. I ordered the Meat Feast pizza, and nothing could be further from the truth. Listed as chicken, beef, ham and pepperoni. When it arrived I could count the number of minute beef crumbs there were 9. The ham was virtually non existent and just 4 slices of pepperoni some feast and all that wonderment for a staggering £12 odd. If I hadn't been using Meerkat Meals (Bogof) it would have been sent back. Another point, they have now discontinued their starters, renaming them SIDES 🤔 Visit again ? Possibly not.
Ossiegobbin . 2022-08-19
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Booked a little break to go to Lincoln 5 weeks pp for me and the family, we let the kids choose what they wanted to eat of course pizza. So off to Pizza Hut we went.There was a number of issues on our visit to Pizza Hut! 1)Our 10 year old was pushing the pram with his dad in to the restaurant. A man had his foot out and the waitress shouted at our son to “watch the man’s foot” the man looked embarrassed and apologised to our son for having his foot out. Strike 1 2) so we let her attitude slip, you know she may be having a bad day, so we get placed in the corner by the fire exit. My partner put the pram (with the baby inside) a little further up from our table to allow the boys to get in and sit down before he was going to move her back by us. (He was still stood up at this point) next thing the same waitress ragged the baby’s pram! “ can’t you see that’s a fire exit?” My partner was like you think we’re leaving her up there while we are here! strike 2! 3) so another waitress come to take our order, told the eldest he could go and get salad. Off the boys go, I’m at the table with my partner sorting the baby out, as I lifted my head to see the waitress who was clearly having a bad day snatching the bowl off my eldest! FUMING! She shouted at him “I WILL GET YOUR SALAD” as my eldest tried to apologise and explain he wasn’t made aware of the staff getting the salad, (none of us had been told) she huffed and puffed, and turned her back! This was the final straw! 3 strikes! So by this point, I’m raging! How dare you place you hands on a pram with a new born baby in! How dare you speak to our children the way you did twice! My partner went over to speak to this said individual, she was being “arsey” with him, by this point I had told the kids to get their stuff as we won’t be staying there! I asked to speak to a manager, so she shouted him from the kitchen! He looked like he was ready to come out on the bounce when he thought it was just me there until he seen my 6ft partner! Explained to him what had happened and he was very apologetic! Begged us to stay! Not a chance! So we left! By the sounds of it this isn’t the 1st time this woman has done this to families! And if she doesn’t like working with the public then maybe she shouldn’t be working in an establishment that serves the public! Or maybe she doesn’t like children, she seemed very nice to adults from other parties! But it was not a very enjoyable experience!
Andrea L . 2022-06-16
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Popped in for my sons 13th birthday tea. We were very well looked after from start to finish by William E. He's a credit to the place! The restaurant was clean, the food was hot and delicious. And all for a reasonable price too. See you again soon!
MrsS86 . 2022-05-14
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I brought my daughter for a Daddy daughter date to Pizza Hut lincoln. First thing wrong was no pineapple! I ordered ham and mushroom my daughter had a pepperoni. The pizza arrived. Now there was nothing wrong with the food itself just the way it was made. I think they have Stevie Wonder preparing their pizza. The sauce did not cover the whole pizza and the cheese and ham were obviously thrown at it from across the kitchen (most of it missed). Very expensive for what you get and not very well put together. Very disappointed!
488MichaelK488 . 2022-04-22
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After going to samba brazilian and getting told they was closed even though we had an online booking which was confirmed. we went to this pizza hut it was exceptionally clean and the staff were brilliant they made our dinning experience great. They took their time to have a laugh with our daughter about having to wash the pots which she was up for (even though we wish she would do at home) I would like to thank Sara kath and Georgia and team for a great experience
crookesy . 2021-12-28
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No option to pay cash. Cannot support any business taking part in a cashless society. Ended up in a small cafe instead and it was lovely (and they happily accepted my cash)
lisagF4587GV . 2021-11-10
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Popped in here to give the buffet a try as not had one for a long time, very good selection of pizzas which were coming out quickly with two choices of pasta and unlimited salad and bottomless drinks , very good value for money and will certainly return, staff very polite and quick
bovLincoln . 2021-10-24
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My partner and I visited about a week ago for a last minute, late night date night and were very pleased with the service we received! Sara and Sam looked after us and made us smile, joking with us and chatting to us afterwards. Plus...
895jaynee . 2021-10-10
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I placed an order through just eat and travelled to a place where this store delivers to as they don’t come out to my village. After waiting a while I got a text from just eat to say that my order had been cancelled. I...
Chloeeswain . 2021-07-25
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Firstly before you visit this venue please expect to 'PAYYYYYYY' for parking ! You can't park unless you buy a ticket (1hr £1.50, 2hr £2.50 @ Jul 2021). Not the best idea for people who wish to use the venue. A lot of construction currently...
nrs99 . 2021-07-01
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Terrible visit sides had been microwaved they announced bringing the second helpings wen bringing to our table across the restaurant. Have to pay for parking there's only 4 pizzas on the buffet menu. Please avoid. !!
Steven K . 2021-06-08
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Family friendly, suitable for groups and couples. The restaurant has a vibrant atmosphere and the food is of the high quality you expect of Pizza Hut. The store has done its best to adapt to Covid restrictions, unfortunately due to the layout of the eating...
L3530TAlukem . 2021-04-04
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Payed under £20 for a small pizza absolute joke would have rang up but the branch had closes, wouldn’t buy again!
878dillonl . 2020-12-09
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Pizzas are always nice. Sometimes the service can be a little slow and the staff only get chatty when you’re paying which makes you feel that they are just trying to get a tip.
Mum402013 . 2020-03-09
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Good food. Very tasty. Friendly staff. Just a tad over priced. We ended up spending £45 on one pizza and 2 desserts!
jadeMutonRose . 2020-02-23
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Popped in last night (15/12/19) on the way home from go karting for my son's 9th birthday. Didn't catch the manageress' name but she was incredible. She was great with my 2year old and when my eldest spilt his drink over our freshly made pizzas...
mrslmackman . 2019-12-16
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We were in Lincoln today for my granddaughter to visit the University We called in for a bite to eat and was totally impressed by everything. This is without doubt the best Pizza Hut I have been in. Staff were superb with service and attitude....
938cliffs . 2019-12-11
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Staff very friendly & assisted my elderly mum very nicely. Nice pizza & not too long to wait. Glad we stopped there for lunch!
Andrew L . 2019-10-10
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Stopped here for lunch while visiting the university open day across the road. Staff where friendly and we soon got seated. Order was taken promptly and food didn’t take to long to come. It did get very busy but staff seemed to cope well and...
SDJJSK . 2019-10-03
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We were greeted quickly and seated right away. The restaurant was clean and the salad bar well stocked and in good order for a busy Sunday lunchtime. I ordered a bbq chicken pizza which arrived fairly quickly but it had very little topping; in fact...
machinmad . 2019-09-29
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Visited for the buffet but a poor selection of vegetarian pizzas and was advised that it is just random what is brought out. At other pizza Huts they have been more accommodating and gone to make sure that vegetarian pizzas would be coming out. I...
Mum402013 . 2019-08-31
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Me and my wife are gluten intolerant, so it was great to find a full pizza selection in gluten free. Both pizzas were tasty but could have done with more cheese. The staff were very friendly and helpful, pizza came pretty quick.
W1814UDandrewl . 2019-08-29
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We have visited here many times and each time the food gets a little worse. This time the bases on both pizzas were tough, so much so it was hard to cut through. The service is good and there's always space so you rarely queue but sadly in future I think I'll stick with a dominos.
stephandant . 2019-08-26
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This was our third visit to this particular Pizza Hut. Both previous visits have been fine, we had lovely pizzas but on this occasion, we were served up a thin, dry piece of cardboard with very little toppings. I was told we couldn’t use the Meerkat Meals two for one as we had ordered from the set menu. I know this is an offer but i still fail to see why you cannot use the Meerkat Meals two for one. The service was fine, no problem with that at all and the merlot is lovely, along with the salad, which is always lovely. Maybe next time we will try one of the many other restaurants which are in Lincoln and hopefully have a better dining experience.
NicandDarren . 2019-08-04
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Me and my girlfriend went in for some lunch at this restaurant which we didn’t realise was tableside service so as we walked in we kindly sat down at a table the waitress in question who had black hair rolled her eyes at us and sarcastically said are you after a table then. When she took our order she was miserable and lacking of kindness. She kept rolling her eyes at us the entire customer service experience and was unpleasant when receiving our food. The food however was really nice. When we came to collect our bill we asked for it and she brought it over then we stated we needed to use a student discount code. This lead her to rolling her eyes once more and said fine. She walked to the other side of the restaurant to enable our code then walked back over. this obviously frustrated her for some unknown reason. Overall we felt unwelcome and rushed out after finishing our food, as she brought the card machine over straight away. Recommend looking into who works at these restaurants, we found it to let down the entire lunch.
Shanesabs . 2019-07-01
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I am so disappointed in my dining experience at this Pizza Hut. The food was just awful to the point I couldn’t eat it, I’m not sure if this is consistent through every Pizza Hut or just the Lincoln one. When I kindly explained this to the waitress I didn’t receive any apology. The service was also very dissatisfactory as we had to wait 25 minutes after being given our bill even though the restaurant was not busy and some staff were walking around with nothing to do. I felt we were ignored because we didn’t like our meals which is childish and unprofessional. Eventually we had to stand up to and walk to the bar where we finally paid. The lack of concern for our unpleasant experience was really shocking and I would advise people to stay clear of this restaurant.
freyagarlick . 2019-06-24
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Me and my boyfriend wanted to go out for a meal this evening and as we had 2 for 1 vouchers at Pizza Hut, we decided to give it a try. Firstly, we weren’t given the friendliest of welcomes and found that the service was poor throughout our whole dining experience. As a huge lover of Mac and Cheese, naturally I ordered that and my boyfriend ordered a cheese and bacon pizza. After a long wait, our food came and it’s an understatement to say that we were both highly disappointed. I have tasted many a Mac and Cheese in my time, however this has got to be up there with one of the worst! When the waiter came to collect our plates I kindly explained that I didn’t enjoy the food very much, allowing them the perfect opportunity to apologise. But I received no apology and I felt that they didn’t care that I thought my food was unsatisfactory!! To make the situation worse, when it came round to paying the bill they would not accept our 2 for 1 vouchers as we had ordered a large pizza! Even though we had previously stated that we would be using the voucher, they failed to tell us that the large pizza was not available within this offer. So, without causing a fuss, we decided to quickly pay the rather expensive bill and leave. We shall not be returning to Pizza Hut in the near future as we thought that the food and service was poor for the prices we had to pay.
Georgia0105 . 2019-06-24
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We come back here pretty much every other week. The service is so quick and they are always friendly. The menu has lots of options. Toilets are clean and plenty of parking.
Jennie S . 2019-06-05
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The pizzas were fantastic and so fresh, salad was lovely. Staff were all so friendly, and the resterant was really clean.
14769 . 2019-05-31
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Just visited for a takeaway pizza. Told 10-15mins. Considering the place was empty ended up waiting double that. When it finally came, everything was very greasy. Only part we did enjoy was the ribs. No the nicest experience.
David H . 2019-05-26
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Visited today and the buffet was amazing, so much to choose from. Staff were very friendly and welcoming from the minute we stepped through the door. Will definitely be returning, thank you 😊
961lorettal . 2019-05-21
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Visited this restaurant few weeks ago and we enjoy our food and service excellent restaurant it was very close to our hotel where we stayed
n00num . 2019-05-10
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A warm welcome received on our arrival. We settled for the BBQ flatbread which arrived warm and very tasty. Pleasant and friendly service from all. Not too busy on a Sunday night.
Steve C . 2019-04-14
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Went here spur of the moment on a Sunday evening. Could not fault the service from the moment we walked in the door. We live round the corner from the Nettleham Fields store, but after a few bad experiences, decided to give this one a go, and the difference is unbelievable. From the warm welcome moments after walking through the door, to the faultless service from Sara, who was extremely helpful, attentive and informative and is an absolute credit to the company. Will definitely be making this our Pizza Hut, rather than the one round the corner from our house.
Explore53196566370 . 2019-03-10
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Opted for the buffet. All surfaces clean and tidy.
FloridaAddicts . 2019-03-09
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We went here on a last minute idea , was a lovely pizza and good priced meal and our serve was a Young lady who was very helpful and friendly and polite
G518HHpaulb . 2019-02-03
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My daughter wanted to try the January vegetarian pizza so we went on a busy Sunday lunchtime. We were seated quickly and ordered form the extensive menu. The salad bar was fully stocked and it all looked appetising.
machinmad . 2019-01-20
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Was served by michaela who was lovely and incredibly helpful with explaining the vegan menues and how everything was cooked. The food was delicious and arrived in swift time, tried two of the vegan pizzas and could not fault anything. Will definitely be returning 😊
. 2019-01-05
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visitamos con frecuencia las cabañas de pizza y este es el mejor que hemos estado. El servicio fue excelente de principio a fin. estaban probando regularmente las pizzas y cuando mi compañero se contaminó con una pizza vegetariana, la sacaron del estante y la reemplazaron. Fue grandioso ver el hecho de que la higiene era tal enfoque. La camarera era muy atenta y mantenía el suelo impecable. ella tambien fue muy amigable
The_Jonesys . 2018-12-10
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En Lincoln para un fin de semana largo. No tenemos reparto de pizza en casa. Esto fue excelente. 4 pizzas y 3 lados + pepsi. Menos de 50 . Tomó 55 minutos después de la orden en línea. Pero el progreso de la aplicación fue preciso. Buen conductor de entrega educado. Gran pizza Nos encantó.
I8671YSpeterg . 2018-11-01
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Visitamos para almorzar después de la jornada de puertas abiertas de la Universidad de Lincoln. Estaba muy ocupado pero solo tuvimos que esperar unos 15 minutos. El gran inconveniente es que las mesas están embaladas de manera ridícula. . . y me refiero apretado! Se requiere un gran replanteamiento para crear espacio en la mesa para los clientes en lugar de empaquetarlos y ganar el dinero.
MrA15 . 2018-10-27
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Me quedé muy impresionado con la camarera que cuidó nuestra fiesta familiar de 13 personas recientemente. Recordó las órdenes de todos y fue muy solícita en atender nuestras necesidades durante la comida. Ella también fue muy amable con un buen sentido del humor. Lo siento, no recuerdo su nombre, pero fue el martes 23 de octubre.
philfred2017 . 2018-10-25
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Fantastic service, fast service, very friendly, helpful staff, very enjoyable meal, would definitely recommend and will be back soon
jonathanswright13 . 2018-08-27
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Fantastic service,prompt delivery,gorgeous pizza,highly recommended. Staying at PREMIER INN,CANWICK Highly recommend hotel as staff are fantastic and gave me PIZZA HUT number
graham f . 2018-08-22
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We visited today as a family & as soon as we walked in we could over hear what I believe was the manager ordering the poor waitresses about! After been shown to our table by a grumpy waitress we then had another waitress cleaning a table opposite us quite clearly sighing! If she had seen our table she would of sighed...it was dirty & the menus were covered in food, we've visited here before & it always had a nice friendly atmosphere but not today. Will not be going back here anytime soon.
happysteph2017 . 2018-07-31
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Very disappointed with my visit to Pizza hut at St.Marks in Lincoln, been here a few years ago and enjoyed,
Bromc80 . 2018-06-08
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Thank you again for accommodating 18 of us on such short notice. The staff were lovely and helpful. The food was taste and fresh. Definetly would return here with a group.
helena96x . 2018-04-30
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Our little evening trip was made by a lovely young girl called Stacey. She was so friendly and welcoming and was really willing to go above and beyond. She makes the restaurant a great place to visit. Better service than five star hotels! :)
Kate M . 2018-04-25
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It had been a long time since I had gone to a pizza hut, so my parents suggested we went for a late lunch one Sunday. The staff are pleasant and the prices are good, however the kitchen got my parents order wrong, as they were sharing a pizza. However my pizza was correct, and although tasty, by the time my parents' order arrived I had finished and was left sat there feeling a bit bored. The drinks machine is slow and needs fixing. I won't be rushing back in a hurry.
Oliver B . 2018-02-28
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Saturday dinner visit with the kids, pleasant staff, very helpful. Good service, nice food , I’m not a massive fan of pizzas but it was ok Kids enjoyed it which is the main thing
illoyduk . 2018-01-08
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Visited here on my tod on 30th Nov and although possibly the 1st customer of the evening the place did start to get busier later. I was made to feel very welcome indeed, the staff and the manageress really took pride in what they were doing and engaged in conversation. The salad bar was clean and tidy and well stocked, although they did not have any popcorn shrimp the garlic bread was a good substitute. Pizza arrived and was well baked. Only complaint ... I ate too much and no room for dessert.
bigglad . 2017-12-04
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It's been a long time since we ate at Pizza Hut,the service was very quick,tasty food,clean place,helpful staff what more can you ask for.
therotherys96 . 2017-11-30
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I’m currently sat in Pizza Hut, Lincoln with my partners still waiting for our plates to be cleared. I finished eating half an hour ago. Few tables here, not busy. Just watched the waitress stand there counting menus instead of coming over. We’ve even stacked the plates for her! Might take them to the kitchen too. Laziest waitress I’ve ever seen in my life. She’s looked over a good 10 times, she knows we’ve finished. All we want is a cookie dough dessert and we’ll be out your hair. Sad, sad times. Couple sat behind us have been waiting just as long as us, also being ignored!
Sara K . 2017-11-08
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We visited on a Saturday night and it was heaving, 1st positive was there was plenty of staff buzzing round clearing and getting tables ready so thankfully with two young children we didn't have to wait long. We ordered starter and mains and was amazed at how quickly our starter came out, no sooner had we been to salad bar and sat down the starter was been brought out fantastic! But there speed was also their downfall on the night, within a few minutes (5 tops) the waitress came over and said our mains was ready (we had barely made a dint in the starters) she said would you like your mains bringing or leaving in the oven. So had them brought over cause they would have over cooked or gone cold been left waiting. Which in the end meant our starters were wasted because we couldn't eat both together.
Natalie W . 2017-10-23
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We ordered take away and it was late and cold. The pizzas were horrendous. Don’t waste money with these fools.
Gaz T . 2017-10-07
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Very busy on Sat night. Pizza very nice and decent salad bar, free with main meal. Four of us went, all enjoyed our pizzas. Our drinks came late, server was very apologetic and they came free gratis. Staff always pleasant and food always good standard. Very nice visit. Would give the staff a pay rise for they work hard, have good manners and are nice people. Cheers
VoiceOf R . 2017-09-30
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I have not been to Pizza Hut for a long time. I was running an Air cadet summer camp and...
David G . 2017-08-09
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Este Pizza Hut está en la zona universitaria de estudiantes "captación y como resultado había varios grupos celebrando algo u otro. A pesar de estar muy ocupados que nos servían con rapidez con los entrantes y luego pizzas calientes. Tenía un bar bien abastecido, que...
VeryBusy . 2017-07-23
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Fuimos allí un par de semanas atrás con mi amigo. Solemos ir a Pizza Hut en nuestra ciudad natal, pero fue un día fuera de Lincoln, así que decidimos ir a cenar aquí. Déjame decirte que fue una idea fantástica. En primer lugar el personal era fantástico y muy muy bonito! ! ! Yo no me puedo quejar en absoluto. Desde el momento en que entramos en el segundo, hasta que nos fuimos y estaba charlando con nosotros que nos hicieron sentir bienvenidos. Hizo que la experiencia más agradable. Mi amigo y ambos dijeron que nunca he experimentado un servicio como que nunca.
tomtom224 . 2017-07-17
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Ate here early evening mid week, quickly shown to a table by Sam I believe who was friendly. There were 3 occupied tables. Food order was taken promptly and we were told to help ourselves to the salad cart. The bowls we were given were dirty with sauce and water in them however the salad bar itself was well stocked and it all looked fresh. Sam busily showed others to tables, brought food from the kitchen and tidied tables the whole time we were there, the other 2 members of staff did absolutely nothing, the girl with the brown hair spent the entire time lounging behind the counter, we didnt see her stand up properly once. The pizza plate was dirty but was quickly replaced by Sam. The pizza's tasted good and were served as we expected very hot.We paid and as we were leaving heard Sam and the girl lounging at the counter talk about us using the word "selfish". Had the bowls and plates been as we should expect - clean and the staff worked as a team not leaving Sam to do everything we would have happily left a tip between them.
planegirl100 . 2017-07-15
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The location of this Hut is central and is a great place to relax and eat. There are plenty of tables of all sizes so whatever the size of your party you can enjoy a pizza together. It is, of course, the usual Pizza Hut fayre. Service is good and all my food was fresh and hot. Thumbs up from me!
A TripAdvisor Member . 2017-07-11
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Everyone is so lovely here! I think we had Sarah and she was really helpful and friendly. Food was as expected; cheesy and delicious.
Phoebe W . 2017-05-26
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Came here one evening for a bite to eat. Food was lovely & service provided was fantastic. My little one loves ice cream factory so win win really
Terri P . 2017-05-13
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Good value for money lunch time buffet however I think they should label the pizzas so at least you know what you are picking. The pasta was hard in places but the salad was fresh and plentiful. The tap water dispenser was really slow. Great value and great service only the few minor points I've mentioned stopped it from getting a higher scored review
Kylie M . 2017-04-28
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Waiter added extra toppings that I hadn't ordered and had to pay for. I had stuffed crust it appeared to be hollow garlic dough, no sign of cheese inside.
David S . 2017-04-17
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went here for lunch get what you would expect ,good friendly service nice and hot and quick as we were starving.
robertpannell . 2017-03-21
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For a restaurant that has in table of 6 table of 4 table of 1 then us out of which all of them had eaten or was eating we was not impressed with the service ops lack of service because after 20mins sitting there after the girl had sat us down who could have taken our order instead of chatting in the kitchen and one alone trying to clean tables and take orders for takeaways who came in after us then another takeaway order and still not even been offered a drink at this point to which I said to my husband let's go 20 minutes is a long time in a very empty restaurant I would have understood more if it was s full restaurant but it was not so don't go unless you want to wait and wait and wait
wendy w . 2017-02-06
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Lovely pizza, all you can eat salad. Lovely staff and refillable drinks. We did not have to wait very long for our pizza to be ready. We also had the ice cream factory which you could go back to as many time as you wanted and have what ever topping on top of your ice cream as well.
Samantha B . 2017-01-03
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Took my nephews for a quick tea and the team couldn't have done more. The whole experience was the standard expected.
Michael J . 2016-11-21
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Went here for a family meal, it was very busy when we went but the staff coped really well, as there were two birthday groups there and they still looked after everyone. The pizza didnt seem as good as it used to be as it was a bit thin and wasnt very hot, but is still tasted good. would definatly go again tho
Lauren H . 2016-11-11
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We love to come here for a pizza treat! My favourite part is the free unlimited salad bar (strange I know!) but you can eat unlimited nachos! The menu is varied which is good, their buffet is good and worth it.
Emma M . 2016-10-31
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Popped in this afternoon to fuel up after shopping and the staff were all super friendly and helpful. Food was good as usual with pizza Hut so no complaints there. I really loved the look of the dessert but couldn't eat it so the manager sorted us out some to take home and even offered us a deal which took our bill down slightly. Thank you again!! Cheesecake was delicious!! Will defiantly go again soon
. 2016-10-01
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We came for a quick buffet lunch on the way to an event. The restaurant was full of children as it was the day before school started back, so it was very loud. If you eat a lot, the buffet is good value. If not, it's probably not worth it. The salad bar was looking a little meager although the pizzas were replaced quite quickly with fresh ones. They usually serve the basic pizzas on the menu so if you are looking for a particular one, it's better to order from the menu. Ok, but nothing special.
Katie D . 2016-09-10
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Been popping in now and again when when go to Toys R US for the little one, Great Pizza, Great Salad Bar with refill, All you can drink refill on coke machine and ice cream machine, Friendly staff, Great for the family
Matthew M . 2016-09-09
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We went here yesterday. Pizza was great (nothing like a pizza hut pizza!) and the service was fab too. The place isn't that big but when we went in it was relatively quiet so really didn't have an issue at all. Great place and will definitely be back!
helenw902016 . 2016-08-25
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We popped in here for a meal about noon. Have to pay to park but place was not busy and we know Pizza Hut is alway
John B . 2016-06-23
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the place felt a little un clean and the free salad had a good selection but all didnt taste great, even the lettuce. pizza tasted a little simple as the bbq base was just the bbq sauce at the table. The food was also overpriced for what is is.
zp110299 . 2016-06-02
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After not going to PH for sometime we decided to give it a go as they now have gluten free optionsAfter the initial mess up on reservation we were very surprised with both the top quality service and food.Far superior than its competitors and got a discount due the mixupWill be going again
Dr3w66 . 2016-03-29
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Hadn't been in a Pizza Hut for many years (the last time was when they used to have floral oil cloths on the tables!) and what a transformation. It was cosy and cheerful with a great American style make over, still the same nice pizzas, ice-cream factory and buffet on offer - we liked being able to get your own fizzy drink with refills as desired. Staff friendly and efficient, place nice and clean. Reasonable prices too, would recommend for a quick cheerful bite.
Hillanddale36 . 2016-03-24
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Not usually a Pizza Hut visitor, I was pleasantly surprised after my visit here. Service was fast and friendly, the food was good and I love the salad bar. Although, it is a shame that the salad bar is near the entrance and doors to the toilets but I guess that space is limited.The premises were clean (it was lunch time on a Sunday) and our table was well looked after.
tjsk8 . 2016-02-09
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We decided to order a takeaway to be delivered from pizza hut Newark rd.I had seen the offer on tv and thought it looked to be good value, and it was. The food arrived hot and the pizza was lovely. We decided on chicken strips for a side and it was cooked to perfection. Infact the whole meal was great. No complaints. I haven't given 5★ because it arrived late by 30 mins. Which is a long time for children to wait. I would definitely recommend them and will be ordering again soon.
lovedov . 2016-02-05
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This Pizza Hut has gone down hill dramatically since we last went. Got greeted at the door by a member of staff who thought it was really good to be sarcastic about 'are you triplets ' when we came in. Yes I was with my twin sister and mum and we are alike but to compare people who are in their 40s to someone who is nearly 70 is not called for. We waited approximately 15 mins to get served only to be told the 'plates and glasses are over there, and help yourself to the buffet '. Which was very poor only a few slices of pizza, pasta that was so over cooked it looked like shoe leather, salad that was tired and sad looking (I have thrown better cucumber out!). And to top it all off my mum has been throwing up all night too!! Safe to say we won't be going back again! Which is a shame because we used to enjoy going to pizza Hut and when we were in Lincoln.
Judi G . 2016-02-05
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If you're going to Pizza Hut, you hopefully already have an idea what to expect from the food; the pizza is good without being exceptional. Unlimited salad and fizzy drinks are on offer too which helps keep the cost down. We visited around 3pm on a Sunday when it was quieter and were able to advantage of the £10 meal deal which included a choice of several pizzas and drink of choice, which along with the 'help yourself' salad wasn't bad value at all. The building appears to have been refurbished recently into a fair ground/circus/super hero style, a rather confused theme, but it doesn't look dreary any more inside at least. The waitress was fantastic on our visit, easily accommodating my partners family and their 3 year old niece in particular. I can't hesitate to recommend for families or frugal couples but set your expectations to the Pizza Hut level of things and you won't be disappointed.
Carl D . 2016-01-25
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Visited this hut last night on good recommendation.....never again. The only good thing was the service from my waitress. Dreary building,dirty surroundings,morbid manager who did not appear to enjoy being there.
joannedurran . 2015-10-08
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Love Pizza Hut! We were not disappointed at this one either, the food was great, served on hot 'plates', staff were friendly and helpful. You can rarely go wrong at a Pizza Hut!
christine936 . 2015-08-23
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Awful food. Cold. Was not fresh. The table we were taken to was dirty. There was food on the floor. There was dust and dead insects in the low lamp shade (just above sitting head height above a table). Glasses were water marked. Waiter offered to box left overs up but we never got it. Disappointing- and it was a Friday afternoon so not even peak time!
em679 . 2015-07-18
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Had a really lovely meal here. Really impressed especially with the staff. They were so friendly and attentive. The food was excellent and very quick service.Would certainly return and definitely recommend this place.
Raine6648 . 2015-07-08
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19 Opinions
I had a Chicken Kebab, grilled chicken pcs marinated in herbs and spices. I only gave this meal a 2/5 due to the salad being fresh, it was the worst £8.70 spent. The chicken was cooked on a dirty grill, all I got taste wise was burnt, if burnt was a taste. There is a unprofessional feeling when ordering the food which was off putting. I tried, never to return.