Pizza Hut Delivery in Maidstone

Pizza cold and packaging wet. Delivery over one hour. I will never order again .

Food basically looked as expected, unfortunately ended up in the bin. However service when collecting food was awful. Stood for over 5 minutes as I watched two blokes in the kitchen carry on with their tasks. I said hello and tried to get the attention of the individuals several times , I think they did hear me and chose to kept me waiting . The young man that eventually saw to me , had the worst attitude when speaking to me and the look on his face said it all. He does realise without the customers he has no job , right ? The older man in the kitchen dressed in his own clothes who for all I know was a member of the public ? Long greasy hair and beard on show and no covered up . Are these individuals not food safety trained ? Does cross contamination and foreign bodies not mean anything to this man ? After collecting my pizza , I don’t mind admitting it went straight in the bin out the front , seeing this man working in the kitchen without the correct uniform and Ppe was sickening . Such a poor experience and £30 down the drain. First and last time using this branch , possibly last time using Pizza Hut .

you did not come here at all. i was waiting by the door for 1.5 hours. i hv screenshots to prove every step of the "delivery" that was still 'being prepared' at 18:15. I phoned the restaurant. They said the order was collected . i waited 1.5 hours. I am a 8 minute drive away.

Was pretty decent actually, they've changed the base since the last time I had pizza hut and it was so much better, gotta love them garlic sprinkles too

Terrible service can’t even speak with anyone it’s saying my food delivered but it isn’t

Issues with food: no garlic whatsoever on garlic strips so it was cheese on dough and looked nothing like the photo online. We paid for additional topping of three cheese blend and received a regular margarita. All of our orders wanted deep pan bases and bbq chicken wings but they didn't serve them at this PH???

A little bit of a strange review as the standard of food was not bad it is more of a service issue due to a long wait time of being seen by anybody to collect food. There is no indication by the looks of things that they know anyone has walked through the front door, and you have to stand for a while looking like an idiot waiting for someone to acknowledge you are there. Again, food quality is as expected for a takeaway they usually have a good deal going on that you can utilise on.

Lovely random lunch time meal. We had pizza and a couple of sides. Pizza was well prepared and good quantity for the price. Also the order came in good time. Staff on the phone was helpful and friendly. Would recommend to others.

Order placed at 18:56. The original delivery time I was given was 19:25 - 19:50. This was extended twice, ended up arriving at 20:20. This is understandable as Saturday nights are bound to be busy, but thats no excuse for the food being stone cold and a pizza that looks like it was thrown together by a blind, arthritic chimp. And you have the audacity to add a service charge as well as a delivery charge!

Always late with delivery and even today, they wrote that it was delivered, but in fact it wasn’t, we’ve been waiting for an hour already!

the pizza isn't even cut?! are we supposed to fold it and eat it like a sandwich?

no potatoes wedges which i have been changed for!

i never received my order. But itsays delivered.

I ordered some cheesy garlic bread with my pizza it never came

Missing the large drink from the order

Thanks for the stolen order deliver the pizza yourself

Really disappointed I ordered an 11” pizza and I’m lucky if it was anywhere near 9” I would of been better of going to Aldi and paying £3.99 for a better size pizza £23.00 for nothing really disappointed

Top scran thanks great service always

Apart from the fact my order took 2 deliveries, it was the worst tasting pizza i have had. The hand spun base is so doughy you cannot enjoy the toppings, what there is of them.

It added an extra 45 mins to the estimated time so need waiting so long for our pizza! Maybe used to domino’s delivery times 😩 pizza was okay not wow! I paid extra for honey and literally had a drip on my pizza 😂 I think takeaways now days are soooo poor! Not like they used to be.

Delivered 30 minutes late and the food was cold. Very disappointed.

Pizza was good, garlic bread was akin to what I buy frozen from supermarket. But biggest issue is that this is my second order and for the second time the drink was missing. As was part of the deal,the only way to flag up is to claim whole deal, which I won’t do, but am not impressed.

10/10 from driver, only thing… they forgot my tango…

Took just over 2hrs to arrive from ordering, pizza and onion rings both cold

No drink arrived in with the deal!

One of the female staff with spects was behaving soo rude

food turned up stone cold potato wedges turned up not cooked as was rock hard in the middle

Always slow and always you need to wait about 5 10 min to place your order 😒

Overpriced for the food I had, tiny pizza, onion rings and a 500ml drink costing nearly £20 by the time all the extra charges were added on. Arrived cold despite being on time, wish I'd made the effort to walk to my local shop and buy a pizza for a couple of quid!

Food arrived hot and well made driver was nice

Spent over £30 on a single pizza, with notes on the order and a follow up call to ask for no peppers, as my partner is allergic. We were told they “aren’t allowed to make any changes by Just Eat”, and we were unable to cancel/get a refund. Just Eat refused to refund, even with proof. Never again.

Pizza was fridge cold and the base was not cooked. I would like my money back as we had to throw away as it was so inedible.

Pizza and wedges were on the cold side of warm, no good, I'll not order again.

Pizza stone cold and missing food items please give me full refund

No salad missing no bottle of drink missing ??? Very disappointing payed for things that are missing

Missing the garlic bread tear and share, was told to request refund

Forgot my 1.5l pepsi max Im not angry im just disappointed

No free item and wrong drink cheers ruined my weekend

The order was wrong and had missing items.

Over 2 hours to deliver, received wrong size pizzas, ordered large but got medium, didn't receive the potato wedges

Worst food delivery experience I’ve ever had. Food arrived over 2 hours after it was originally ordered and was stone cold. No apology or explanation. The restaurant told me it had been waiting for collection by Just Eat for an hour. Utterly disgusted by the service. A complaint has been raised (the only option being by email).

Food is freezing cold and wet as delivered in Lidl bag for life. 20 mins late to boot, won’t be using again

my order was incomplete. they left out drinks and sauce which was paid for. no options for refund. no offer to replace missing items from meal. food arrived cold.

Missing items. No option to request refund for item missing.

Top grub, fast and polite driver thanks

My drink was not sent in my order

Pizza smaller than advertised, crusts massive, barely any cheese that was a miserable 60 quid I spent here. No more.

Ordered at 6.07pm and finally received the food at 8.00pm and it was cold! Not impressed or happy. The delivery driver didn't even deliver it in a thermal bag. Will not be ordering from Pizza Hut again.

What a load of trash. Pizza is overpriced. The crusts are getting bigger, half the 'filled' pizza had no cheese, and they didn't measure the size advertised. No more Takeaway Pizza for me.

Is this a joke I got one pizza not even right

I got 2 items of the four I ordered and the one hot item I got was stone cold, will not order again.

Cookie dough was good but no vanilla scoop with it. Arrived on time.

Did not include the Doritos nachos not the second drink. Would like a partial refund

I have been charged for a meal deal but no sides, someone has just written on the receipt sorry but I’ve still charged. Pizza cold not happy ☹️

Excellent quality of food and delivery service was excellent

Not a good service. Person at counter was not friendly to customers. Also, she was behaving very rude and showing attitude while helping customers speaking on phone.

Really nice staff and great pizza when I. With my daughter to order a pizza and it happened to be her birthday. The pizzeria gave my daughter a free ice cream

One drink and 2x ice creams missing, disappointing

Half order did not receive drink

Order arrived incomplete. Rang the restaurant about missing item and told to contact just eat.

So crappie I spent 40 pound none of my order is right sent hot pizza for my disabled child no drink no garlic bread

Everything was on top of each other, I have to separate everything because some slices left without any toppings, while others are full of them, you can barely eat…

Just ordered from this place. First time. Usually get our pizza from Dominos Barming, but frankly, they've been really inconsistent for the past few months so the other half and I decided to try Pizza Hut at Woodville Rd. We were a bit nervous, never having ordered here before and seeing the google reviews, but we needn't have been. The pizza arrived a little late, but still hot. The delivery driver explained why and it was a legit reason (local traffic has been terrible lately.) The pizza itself? Amazing. Unlike the other big pizza company, this Pizza Hut pizza had such depth of flavours. No over powering ingredients that dominated the pizza. Instead you got a real medley of flavours that worked well together. The base was crispier and more filling too. The dip was again more subtle but more satisfying than I'm used to from Dominos. It was creamy rather than acidic. Not only was the pizza better, it was cheaper too. I can't speak to the culture or managerial attitude at the store, but I can say that the food I ordered was on point and worth the money. Thank you!

Pizza was not up to the usual standand. Ordered pizza and garlic bread and both looked and tasted undercooked

Why use a vegan cheese on a meat feast pizza wasn't the nicest pizza we had from here

Missing items absolutely bad for business I want a refund

The bread was hard and the filling was dry, you get a pot of pizza sauce on the side when it needed to be in the melt

Delivery driver gave me the wrong food and they refused to sort it out

Appalling and rude management who lie about pay to take advantage of students. When coming into the interview I'd never seen a kitchen so unclean and staff look more demotivated. Wish I'd paid more attention to all the reviews talking about how rude the managers are. A real shame as the advertised money I was offered on the job application and after a telephone interview with the shift manager was livable and when I drove down to the in person interview to clarify it was the same I was met with the same promised wage. Management obviously lying or not able to read your age on application, either way lazy and ridiculous. Offered money was 2 pound less than all my older mainly male peers doing the same job of whos wage I was promised. When I questioned why the pay was less I was met with a lame minimum wage excuse to which I corrected him that I wouldn't have come if they hadn't lied about pay. Knowing what management is like I see pay was a blessing in disguise and why staffing turnover is so quick. Unless your only career option is to aim for low paid promotions along this branch don't bother joining, and even then go somewhere were your treated with respect by more qualified seniors.

Management awful and rude, very stuck up and defensive particularly the male manager. All the workers seem demotivated most likely because of horrible management and bad pay. Wouldn't recommend to anyone.

Waited an hour, called to chase and told food was ready but waiting on a driver to deliver it. Appalling service.

. Food very hot which was nice. Missing items from order

the most useless staff in the world

Delivered on time, but the drink was missing. Asked the driver about it, and they responded that we should contact the restaurant because they knew nothing about it. This isn't acceptable considering that it's written on the receipt. This has happened to us several times when it comes to ordering the big-name fast food restaurants through this app.

Delivered on time but half the order was missing, when I called the restaurant they told me to contact just eat who investigate whether or not I can get a refund, not the food I am missing....so much for a full meal!! Won't be using this restaurant again

Manager has the worst attitude I’ve experienced so far in customer service. Got our order wrong and decided to rudely defend himself instead of correcting the issue for the customer. Just lost themselves a few long term customers. Wont be back.

Wouldn’t have ordered if I knew it’d take so long! Extremely hungry children

I asked for a joke and received one this is the best service i have ever received i love you Dominos give this man a raise please! <3

Food turned up cold and my drink was missing from my meal deal

Very good taste of pizza. Recommend

Terrible, cold, wrong items and overcooked. Disappointing is an understatement. I will not be ordering from Pizza Hut again.

Stone cold pizza. No cheese either, m Not ordering again! I want a full refund

My food was not hot at all my garlic bread was freezing and rock hard didn’t end up eating

The pizza was nearly cold and had to be reheated to be eaten. This I’d not ideal as it is impossible to maintain its originality. I will NOT be reordering from this restaurant again! It was my first try using your web site and the experience was a complete let down. Roger

Food was stone cold pizza was dry no sauce will never order from here again

Wrong order very disappointing

Usually our order from pizza hut is really good but unfortunately tonight we had quite a bad issue happen. Me and my partner are both vegetarian and ordered the 3 beyond meat, 3 cheese pizza and what turned up was not that, nothing to say if the meat on it was beyond meat or not so we had to reorder again through uber eats who were very helpful, got a 2nd pizza and it was the same pizza again, called up to to clarify that what we received was beyond meat to have them say they think it was when they were curting it, I had to ask them to clarify with one of the chefs, don't know why they didn't do that in the first place.

Food was stone cold when it arrived. Had to put the pizza in the microwave which defeats the object of a takeaway!

Drink missing, no chesse on pizza, some stuck to lid of box, order cold

we didn't get any drink and the delivery guy said that restaurant did not give it to him. Disappointed

Driver delivered with ice cream on pizza making it cold, they forgot the 3 extra dips I ordered and didn’t put my paid extras on the pizza!

Wrong food, no way to resolve. Money wasted, nothing to eat. Recommended not ordering from this store, at least not with through just eat.

good got sent to wrong house, they didn’t resolve and were rude on the phone :(

Item is not as described on the menu and I’ve cream was missing.

I had to write this review as I think there important for other customers and the staff. I ordered a half and half pizza and when it arrived it wasn’t half an half (that wasn’t a big problem) I just thought I’d give the store a call just to let them know plus a few dips were missed off….. Well I spoke to 3 different employees and every single one of them were polite, had brilliant telephone manners, and went out of their way to help rectify the situation Honestly outstanding!!!! Thank you again 👌🏼

waiting over 2 hours for pizza delivery, Got told it was delivered but I have not yet received it’s just turned quarter past 5 and I’m only now receiving my order- absolute joke!

have not received food want a refund on to them complaint and reporting them

Ordered through pizza hut at 7.45.pm order arrived at 1040pm stone cold and no apology. This was after I had been calling the store numerous times and phone just ringing off. I finally got through after store had shut and was told they where busy and short of drivers. When mentioned I hadn't even had a call to let me know all I gir was we are busy. Had to reheat before eating it which defeated the object if ordering g a takeaway.

ordered from them, pizza was late and we got the wrong order. absolutely horrible 30 pound scam

Normally it's really good however the chicken strips breadcrumb was under cooked the garlic bread under cooked we ordered Fanta and revieved Pepsi this happened last time aswell I dont like Pepsi so thats a waste Once a mistake twice a pattern And the cookie doesn't look nice at all