Pizza Hut Delivery in Bolton

1hour and 25mins to deliver a single pizza and two sides. Would of collected if you said you're struggling, 9 min drive away. Food pretty much cold on arrival. Pointless ringing. Always an excuse.

No dips sent with my pizza!? How dry!!!

Ordered a large meal deal with a Pepperoni pizza and a meat feast. Was delivered a Pepperoni and a Hawaiin pizza. Not too fussed as like Hawaiin too but the Hawaiin pizza had a really soggy base. Won't order again.

Took over half hour to delivery food is extremely greasy and stuff is missing and wrong stuff been sent and cold

Food arrived early - there was a problem with one item but the restaurant happily corrected this without fuss or argument. Excellent customer service!

Very very nice not had Pizza Hut for a while and I was pleasantly impressed very nice and friendly helpful service a saff as well as delivery driver all food and desserts cooked to perfection, fresh delicious food definitely be ordering again aswell as very good deals and offers

Order 40 mins late and still hasn’t arrived. App says delivered but definitely not. Tried To phone restaurant many times but no answer. Really annoying

3 stars for quality as my pizza box was totally crushed and bent from the bottom wouldn’t even shut properly, I don’t blame the driver the box seemed very thin….

Terrible customer service! We ordered a pizza with two toppings and it arrived with only one. When we called to ask them to rectify it the man we spoke to was rude, unwilling to listen to us and was adamant the order came through with only one topping, despite our order confirmation showing otherwise. He said there was nothing he could do and refused to do anything about it. Absolutely dreadful customer service and I’m very disappointed by our experience. In contrast, if there has ever been an issue with Dominos they’ve sent a replacement plus a free side, no questions asked.

The pizza had very little amounts of cheese.. The meat slices were burned on the edges. The garlic baguette with cheese was not very garlic tasting. Its a high priced pizza that is not very good I do not recommend..

Helpful friendly driver. Food delivered hot and fresh

No ice cream given with cookie dough :(

Cold food, chewy and inedible and things missing

Took over an hour to arrive - was marked as delivered half an hour before it arrived and no garlic dip with the pizza

driver lied to me, so complained to the staff who where rude over the phone also order was incorrect and the food was literally horrible and cold and literally had to throw it all away. I've never been so disappointed with a business who has such a high reputation. Defiantly won't be ordering here again I'll stick to dominos

Order was cold when it arrived. The cheesy garlic bread was under cooked and the pizzas were not the best quality. Definitely not double pepperoni and the meat one was also not cooked enough and due to it being only slightly warm was not enjoyable. We ordered for a family of 4 and due to the quality and the food being cold there is still over half of pizza left of each and a slice of cheesy garlic bread

Absolutely shocking customer service, spoke to management, so rude, such a lack of customer service

the order should have included a bottle of Pepsi which was not received. food was cold and had to be reheated in microwave. courier said it would be £5 to go back to get the Pepsi. for £20+ the value for money just wasn't there. I'll not be ordering again.

Had to call twice to check where the delivery was. Mr. Ali who I spoke first time promised it will be delivered in 5 - 10 mins! Called after another 15 mins, said too busy so it’s late. Food finally arrived, the driver tried delivering someone else’s order ? As I was instructed to check by Mr. Ali from Pizza Hut delivery to check if foods not cold? Whilst checking the driver wanted me to rush accept and said he is tired to hold pizza while I check. Very rude attitude, had to send food back! Pizza Hut delivery suggested they can send food back to me but it will be another 30 mins minimum! I rejected offer and demanded refund! Promised refund in 5 working days. Hope I get refund my money. Will update next week. I won’t be ordering again.

I’m still waiting for it…… These guys are awful, don’t bother!

Appalling service. Ordered at 6.48pm, had not received any updates by 7.15pm, requested text messages twice at 7.15pm and 7.25pm, no response. Rang the restaurant THREE times between 7.25pm and 9.15pm, to be told the order had just been received, or the order was 4-6 mins away, different every time. The third time I rang, about 9.20pm - I have the calls logged - I asked for a refund and the order to be cancelled. I expect a full refund and contact from a Just Eat colleague to discuss this further. Total incompetence from Pizza Hut. If you can't fulfill my order, REJECT IT!!!! Please will someone from Just Eat contact me ASAP to discuss this further. I have the proof of all contact made with this restaurant.

Looked like pizza had been dropped, But still tasted good, missed dip of order.

Pizza wasn’t very warm and very average

Ordered from them asking for vegan cheese, paid extra for it. Seemingly no issues. Pizza arrives the cheese is clearly normal cheese - ring them as theres been a mistake and thats fine that happens. Instead am told that theyve run out of vegan cheese so they just put normal on instead. I couldn't believe it - no communication. No trying to contact me. I ask for a refund and am told I have to email head office because they dont do that. Truly disgusting behaviour.

Excellent. Just remember it's takeout only, and it's wise to order ahead of time.

the pizza was cold and doughy, we threw the majority of it away. won't get it from there again.

customer service at this place is a joke. the food came and it was not cooked throughout. it came 30 minutes late and the quality was really poor. waste of nearly £40

Food arrived late and was cold

Food arrived over an hour and half after placing the order, and more than 30 mins after expected delivery time, stone cold. Extremely disappointed. Will be following this up.

Ordered at 15:00 came at 16:29 delivery time said 15:40 - 16:00

The food was cold by the time I received it, so I wasn't very happy. This the first time this has happened .

Could have been warmer but enjoyed it

Pizzas are good. Shame they never send you the right ice cream flavour when you order it.

As always the food was perfect.

Didn’t even receive order and it said enjoy your food

Never came with my pizza never order here worst service ever rude guys if you call them

The restaurant didn’t buzz my flat they tried to ring but phone died they won’t deliver my order and requesting me to pick it up wouldn’t recommend going here

Food wasn't Great. Very dry and hard. (Melts and garlic tear and share bread. Expected more from a large brand. Won't order again

Love pizza hut, the pan crust is delicious and just eat delivery service is excellent.

The pizza was excellent and o really I'm very happy with service, the delivery person was very polite and professional The delivery wasn't so late, if you drive in Bolton it's understandable and I will use this service again.

Gave me the wrong pizza and then refused to send me the right pizza

Food wasn’t great, it was all cold when it arrived and also I ordered 1 lot of garlic bread and 1 lot of wedges and ended up getting 2 lots of wedges

Terrible service please improve

Extremely slow service. I ordered on the app for pickup, left to go to the place (we were above) when the food said it was ready for collection, when I arrived there was nobody at the counter, it was close to 5-10mins before anyone come out, mumbled at me and told me "a few minutes". I'm still waiting for my food 10+ minutes later. No apology, explaination or reason. The service is slow, no urgency and definitely no customer care.

Quality has really gone downhill over time, also, any time I select double of a topping, I get a single serving, basically paying for nothing. Speed of delivery has always been good though and the delivery drivers are friendly, can't fault that.

Well mannered & a very polite delivery driver & the pizza was awesome as always 👊😎👍

Very bad behaviour disrespectful not coming again

Excellent service delicious food

Pi, za was good but the issue is that once you come into the shop to pick your online order, you have to shout for someone to come serve you cos shop assistants are on the other room preparing orders. Sometimes it is too noisy that they can barely hear you

I placed an order at Pizza Hut Bolton on Marsden Road via Deliveroo. Unfortunately I had a missing item from my order for which I paid over £50. I then contacted Deliveroo this morning as it was too late to contact them by the time I realised this, they completely refused to compensate me for this as I was too late to contact them. I then concert directly at Pizza Hut and spoke to Ali, who was very understanding as well as supportive and was willing to replace my order out of kindness of his heart. Thank u so much Ali for helping me with this claim. ⭐️⭐️⭐️⭐️⭐️ for excellent customer support.

Food was very late and staff was very rude when I called to see if my food was still coming. Will avoid in future.

Avoid at all costs I spend 40 pound on pizza it was out for delivery for 45 mins turned up cold and stuff missing tried calling the store and got no answer as they shut early rang in the morning to tell them and the manager was so rude and was just accusing me of wanting a free pizza not at all come get your food and give me a refund

I am a vegetarian and I ordered a cheese pizza and the chicken wings I got for my boyfriend was put in the box with my pizza so I had no pizza never again order from here

Very rude and arrogant staff and manager. Asked for no tomatoes on pizza and asked for chillies. Got pizza with lots of tomatoes, and only 3 chilles, took over 30 minutes to get 2 pizzas. When asked, Staff rudely replied, " The oven is taking long, not our fault. If you don't like it, take your custom somewhere else, and we can do a refund." Shocking bad service. Even the manager said, "You can give bad reviews and who is going to see your reviews." Really, they don't care. We used to love pizzas from Pizza Hut but are now trying Domino's or any other takeaway who can give better customer service

Bugler alarm goes off several times a week at random times of the night (right now it’s 2.30am it’s going off). Their delivery drivers are loud, litter all the time and constantly block traffic. The pizza is meh.

Very disappointed and angry that I was refused my legitimate Meerkat Meals discount today at Pizza Hut in Middlebrook Retail Park, Bolton. When I called on Saturday Dec 17th to book a table for a Meerkats Meal, I was told the restaurant was taking only walk ins. No mention of Meerkats deal being cancelled. There was nothing about the change on the Meerkats app. When I arrived at the restaurant today and explained I was using the Meerkats offer there was no mention of the deal being cancelled. In fact the lady who showed us to our table explained that the buffet offer was still on, but commented that with six of us dining the 2 for 1 Meerkats offer would be a better deal for us. When we ordered there was no mention of the deal not being available. When I went to pay and showed my Meerkats membership, the waitress said that was fine, but went to the manager to check how to process it correctly . It was the manager who came out and told me "The Meerkats Meal deal is not available from now until January 2023." No apology. I told him there was no notification of that on the app. He said Pizza Hut could cancel it any time they liked, and that he had received an email telling him about it. I asked for a copy of the email, which I have attached. Now the manager was obviously not the sharpest tool in the box or he would have realised that the rather rudimentary note he had received WAS INTENDED TO BE DISPLAYED IN THE RESTAURANT SO THAT CUSTOMERS WERE AWARE THE DEAL WAS NOT AVAILABLE. THERE WERE NO NOTICES ON DISPLAY IN THE RESTAURANT. IT IS NOT ACCEPTABLE TO ONLY TELL CUSTOMERS A DISCOUNT IS NOT AVAILABLE WHEN THEY COME TO PAY THE BILL. Perhaps the manager is a graduate of the customer support team (or whoever deals with discount deals) because the morons put the wrong date on the notice - Friday December 17th??? December 17th was of course a Saturday. It is not acceptable to hoodwink customers. Staff at Bolton were given repeated opportunities to advise me that the Meerkats deal was suspended - but failed to do so. Pizza Hut led me to believe I would receive the discount - which I did not. It was misrepresentation.

Got 3 big deep pan pizzas. 2 meat and one vegetable. Meats pizzas were a bit inferior quality, but vegetarian pizza was horrible. Crust was very chewy. it seemed like reheated, and toppings was not enough. I think being loyal to Pizza Hutt was the wrong decision. Pizza hut going down in quality big styleWe willll have to try some takeaways who might be better value and quality.

Was going through some reviews which have downgraded the rating of this place and they are irrelevant as this is a delivery/take away NOT a dine in. Whenever my family or I have ordered pizza they have been superb, nice and hot pizza delivery to your doorstep. Good pizza and good staff so keep up the fantastic work

Delivery driver went to wrong address after a lengthy call with the rude staff they refused to deliver and was told to go and pick it up so requested a refund

Food was cold and a tough based not very appealing or appetising the driver was polite though I would like a refund please

my pizza was not cut into pieces

Honestly the dough was so rubbery it wasn't enjoyable at all. If I'm going to eat something that's bad for me at a minimum it should taste good.

First time caller. On the expensive side however not too bad if making use of the offers.

It was good apart from over being over charged for nachos . But would say shop around probley get more for your money

I enjoyed the pan sizzler veg Will order more!

Mac and cheese was cold Wedges was cold Pizza was slightly burned

Terrible customer service, screamed at down the phone and then hung up on. Had to walk down to pick pizza up. Won't be coming here again.

Food was freezing when it arrived

Over the phone, they openly admit they're rushing people's orders, and said "we can't promise" (to cook your food properly). Have to ring them every time just to get the order right and rarely ever works. Never enough cheese, undercooked, food turns up cold, rude staff with poor communication. We are currently putting our pizzas in our own oven to cook them properly

I visited here with my friend and our kids this evening. I booked a table for 5pm. When I arrived at 4.55pm was told that my table wasn't ready and would be 5mins which wasn't a problem as my friend hadn't turned up yet. We she arrived we went in and the table wasn't ready still. Then another party of 7people came though and they were told the same. When the lady came back she took the other party though to there table first which I thought was wrong as by this time I'd been waiting for 15mins to be seat. There was even a member of staff that spotted what she had done and complained to the manager for me. The lady didn't even apologise for not seating use first. Have to say the food was really quick though only took 10-15mins to come and was hot as well. Overall I won't be rushing back. I think they need to get more staff to get it more under control with seating plan as at this time it wasn't that busy either.

Food delivered very late, had to phone restaurant. Staff were helpful, explained lack of delivery drivers was the problem.

The driver couldn’t find me again

Quick fast service for a quick pit stop

Very tasty and fresh food available

Cold food arrived half an hour late and they said they delivered on time on just eat take them self look good rang the restaurant twice to see where my food is and why it says delivered they said accidental they pressed delivered don't believe a word

Almost 2 hours to deliver, was cold and missing drinks

Food missing, came back with missing items, forgot to charge and then persisted in contacting via personal numbers for 4 hours after the order was placed, harassment calls and texts requesting payments after 4 hours.

Got a message off just eat at 20:50 saying it was coming and on its way then received my order at 22:10 which was outrageous since it was cold and well below par. If you would like proof of messages please get back to me

Paid extra for dips and was told the pizza don't come with any and what we got was right never ordering there again

I hadn't been here since I was a child so was curious as to how the food was. Can say it is great. Right quantity of foods, perfect temperature and the delivery is fast. Price is a little high, although reasonable for the quality. I highly recommend. 10/10

Waited a long time and food cold

Went for our sons birthday. It was a shambles. The 3 staff that were there were great but they couldnt keep up with letting people in, seating people, taking orders, taking payments etc. People were waiting over an hour for food. We ended up having to lean through the serving counter to get our own bowls and spoons for icecream

Not ordered from Pizza Hut for a long time and remembered why. Food isn't very good quality, especially for the price. The cookie dough is the only nice thing. Will not be ordering again.

Good pizza delivered on time.

Not had pizza hut for such a long time!!! Ordered it for delivery tonight. Got to say its bloody good. Hot, fast delivery, tasty... what more do you want!!!!

Paid for dips and didnt get them, paid a fortune and the cookie dough wasnt edible, so burnt the poor children couldnt eat it, barely any cheese on my pizza, will not be ordering again and will be cancelling my reservation i have booked for at the middlebrook branch

It said enjoy your food before I even got it. I rang up and said it's on way I'm 6 minutes away in car and it's been nearly an hour

Pizza was not hot at all. Desserts were burnt. Wedges were cold. Rang restaurant who say cookie dough should be that colour ... they were crispy and brown... and its not the first time i ordered cookie dough from pizza hut...

really pleased - 1st time ordering - 75 year old Grandma!! Everything went smoothly

Awful. Twice order has been wrong and cold and one had forgotten items. We were promised our correct order free next time we ordered but when we called for our replacement order we were called liars and the manager gave a false name. Not something you expect from an international company.

Food arrived late and cold.. no extra sauce came that I had ordered and been charged for . Very expensive for what it was.

Food was cold cheese triangles needed to be heated up as stone cold chicken was freezing

2 out of 5 pizzas were not as ordered and the side was chicken instead of Mac n cheese

Consistently delicious and delivered hot

Not only was the food stone cold , I spent 20 minutes directing the driver then for him to turn up with the main pizza missing. I then waited a further 30 minutes for the replacement pizza that was missing that was hot but burnt around the outside. I then contacted just eat several times with out getting through or a response from the emails I sent. 40 pound for a take away from an established company and it might as been a one star backstreet takeaway

Fast service food was nice and hot aswell, also tasty.

Keeps forgetting part of my order and when they go and say they sending it out it seems to be taking more than half an hour .... takes the mick

The driver forgot our drink & the food was cold when arrived… very disappointed!

Never ordering again. Pizza was very soggy. Base was 🤮. Toppings taste overdated. Cost 17 pound for a pizza. Very poor quality. Frozen pizza would have tasted way better. Pizza hut gone so low

All food was delivered cold after waiting an hour and a half. Wedges and garlic bread was freezing cold and the pizza was rock solid.